Raptor Services Reviews & Product Details

Raptor Services’ personalization solutions for both webshops and email are straightforward to use and consistently deliver impressive results. This makes their advanced personalization tools a valuable and effective asset in my daily work.

The support team at Raptor Services stands out for being both solution-oriented and proactive. Whenever I encounter an edge case, it’s evident that they make every effort to address my needs. They almost always provide an answer, and if they don’t have one immediately, they quickly find a suitable solution. That’s a significant advantage!

Overall, Raptor Services has proven to be a reliable, proactive, and highly competent partner. Review collected by and hosted on G2.com.

Honestly, there's nothing negative to say about Raptor Services. Review collected by and hosted on G2.com.

We are very pleased with our collaboration with Raptor Services. It’s clear to us that their solution – both the website and email recommendations – supports our daily work in a great way. The system is reliable, and we continuously see that the recommendations hit exactly what we need.

Another major strength is the excellent contact and support setup at Raptor. Our main contact person is always friendly, quick to respond, and easy to communicate with, which creates a smooth and trusting collaboration. In addition, we have a skilled technical contact who is thorough and solution-oriented. Whenever we face technical challenges or want to adjust our setup, things are handled professionally and efficiently.

All these elements make the collaboration flexible and genuinely cooperative. We feel like a valued partner, not just another customer. With Raptor Services, we can develop and optimize our digital recommendation flow for both website and email, while feeling confident that strong technical expertise and personal support are always behind us. Review collected by and hosted on G2.com.

Although we are generally very happy with our collaboration with Raptor, there have also been some challenges along the way. When we launched our new website, we were moved to a new version of Raptor’s platform at the same time. Unfortunately, the version wasn’t fully tested, and the documentation kept changing without our development agency being informed. This created confusion and resulted in extra development work and many internal hours on our side.

At times, the process felt quite chaotic. That said, we do feel that Raptor learned from the experience and made an effort to compensate us for the inconvenience. It showed us that they take responsibility and are committed to improving their processes. Review collected by and hosted on G2.com.

Working with Raptor’s CDP has been a very positive experience. The setup process is straightforward and does not require any developer expertise, making it accessible even for teams without dedicated developers. The user-friendly interface turns data management into an enjoyable task rather than an intimidating one.

Additionally, the support team stands out for being genuinely helpful and highly proactive. Review collected by and hosted on G2.com.

If I had to point out a drawback, it would be the lack of auto-generated audiences in the CDP when you first start importing data. Having some ready-made audiences could help spark ideas for how to begin working with customer data, since the wide range of options can make it challenging to know where to start. Review collected by and hosted on G2.com.

Raptor makes it really easy to work with advanced personalization across both triggered emails and campaigns. The setup is clean, the logic is flexible, and we love how fast we can move from idea to execution. It handles complex data really well, but never feels complicated to use. It just works – and that’s gold when you're managing multiple channels and deadlines.

Also, the team behind Raptor is great – they’re super helpful when you run into weird edge cases (which we sometimes do due to our setup), and they’re not afraid to develop new features when something’s missing and it makes sense. They’re proactive, solution-oriented, and genuinely nice to work with! Review collected by and hosted on G2.com.

At this point, I honestly don’t have anything negative to say – except maybe that replies can take a little time sometimes. But that’s probably just because they’re busy solving all our tricky questions behind the scenes ;) Review collected by and hosted on G2.com.

I like the fact that Raptor is one step ahead. Everyone is talking AI today, but when I studied for the Raptor User Certification in 2019 I learned and read all about AI, machine learning, deep learning etc. On top of that I've on and off been a user of Raptor Services in different situations, and I've always succeded in using the service to our advantage.

I also remember the Raptor team being very cooperative when I implemented Raptor for Salesforce back in 2016-2017-ish and together we succeeded. Even today that is a very valuable memory.

And of course the friendliness and the eagerness to support and assist and to have open, honest discussions are valued a lot! Review collected by and hosted on G2.com.

I'm not sure. Maybe the cost as it's moving into (or feeling like) an enterprice solution, but I've never been in charge of negotiations, and those that have, have never felt the need to complaint when measuring effect vs cost Review collected by and hosted on G2.com.

Raptor has enabled us to build a customized trigger setup tailored to the needs of our business. Their reliable technology and personalization options are instrumental in creating an effective experience for our customers. The team is professional, knowledgeable, and a pleasure to work with. Review collected by and hosted on G2.com.

No dislikes so far — great experience and great cooperation. Review collected by and hosted on G2.com.

They are always ready to answer questions and are always willing to help us no matter what it is about. They take the time to properly explain what the different functions can do and are willing to help with how we can use them. Review collected by and hosted on G2.com.

We had an incident where we were not kept updated about a task that took much longer than what you had initially said. It was a bit unfortunate. Review collected by and hosted on G2.com.

RaptorServices delivers personalized product recommendations and real-time email triggers. Their Customer Data Platform (CDP) enables seamless data unification and audience segmentation, making it a strong choice for marketing automation. The integration with Salesforce Marketing Cloud makes it an easy choice and the team is highly responsive and knowledgeable. Review collected by and hosted on G2.com.

The platform has a robust feature set, but the initial setup and data mapping can be complex, but once you work just a little bit with it, it becomes second nature. Review collected by and hosted on G2.com.

The AI predictor and valuation of customers. Number of Features. Ease of Use. Review collected by and hosted on G2.com.

The data can sometimes be a bit inaccurate, though I'm not sure it's solely due to Raptor services. Review collected by and hosted on G2.com.

Intuitive and a high degree of personalization Review collected by and hosted on G2.com.

Immediately, nothing comes to mind. Review collected by and hosted on G2.com.