--- title: Raptor by Ibexa Reviews meta_title: 'Raptor by Ibexa Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 95 reviews by the users' company size, role or industry to find out how Raptor by Ibexa works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 95 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Raptor by Ibexa Reviews **Vendor:** Ibexa **Category:** [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) **Average Rating:** 4.7/5.0 **Total Reviews:** 95 ## About Raptor by Ibexa Raptor Services is a specialized Personalization and Customer Data Platform (CDP) designed to assist brands in understanding and engaging with their customers more effectively. By leveraging advanced data analytics and user behavior recognition across multiple channels, Raptor empowers businesses to deliver tailored experiences that resonate with their audience. Raptor's CDP is particularly valuable for brands seeking to enhance customer interactions and drive conversion rates through personalized marketing strategies. The target audience for Raptor includes marketing and CRM teams, e-commerce businesses, and customer experience professionals who are focused on optimizing their engagement strategies. With the increasing demand for personalized content and recommendations, brands that utilize Raptor can effectively harness customer data to create meaningful interactions. This is especially crucial in today’s competitive market, where understanding consumer behavior is key to retaining customers and fostering loyalty. Raptor offers a variety of use cases that cater to different aspects of customer engagement. For instance, brands can utilize the platform to analyze user behavior across various touchpoints, allowing for the identification of trends and preferences. This insight enables companies to craft personalized recommendations that enhance the shopping experience. Additionally, the platform facilitates seamless data activation across channels, ensuring that marketing efforts are cohesive and targeted, ultimately leading to improved conversion rates and customer satisfaction. Key features of Raptor include robust data integration capabilities, real-time analytics, and customizable user interfaces. The platform allows businesses to consolidate data from various sources, providing a holistic view of customer interactions. Real-time analytics enable brands to respond promptly to user behavior, making it possible to adjust marketing strategies on the fly. Furthermore, the customizable interface allows users to tailor the platform to their specific needs, ensuring that they can access the information and tools necessary for their unique marketing objectives. By offering a comprehensive solution for personalization and data management, Raptor Services stands out in the market as a vital tool for brands aiming to enhance their customer engagement strategies. The ability to recognize and respond to user behavior across channels not only improves workflows but also enriches the overall user experience, making it an essential resource for any brand looking to thrive in a data-driven landscape. ## Raptor by Ibexa Pros & Cons **What users like:** - Users value the **exceptional customer support** from Raptor, consistently praising their professional and responsive assistance. (14 reviews) - Users commend Raptor for its **helpful support** and effective solutions that enhance their business operations and customer experience. (11 reviews) - Users value the **personalization capabilities** of Raptor, enhancing customer experiences through tailored recommendations and insights. (11 reviews) - Users value the **extensive customization** options of Raptor, enhancing their business's effectiveness and customer experience. (8 reviews) - Users praise the **ease of use** of Raptor, highlighting its quick installation and effective personalization tools. (8 reviews) - Users appreciate the **easy access to customer data** and quick audience insights provided by Raptor Services' recommendation system. (8 reviews) - AI Technology (5 reviews) - Users find the **easy setup** of Raptor Services accessible, enhancing collaboration without needing developer expertise. (5 reviews) - Users appreciate the **ease of access to customer data** in Raptor Services, enabling quick insights and audience building. (5 reviews) - Customer Insights (4 reviews) **What users dislike:** - Users experience **complex implementation** challenges with Raptor, leading to confusion and extended development times during setup. (2 reviews) - Users experience **delays** with Raptor's implementation and updates, leading to confusion and extra development work. (2 reviews) - Users find the **cost to be steep** , especially for small businesses and those new to personalization. (2 reviews) - Users note the **lack of auto-generated audiences** in Raptor complicates initial data setup and usage for customer insights. (2 reviews) - Users experience **implementation delays** with Raptor, finding it slower to integrate with existing systems compared to competitors. (2 reviews) - Insufficient Guidance (2 reviews) - Users desire **missing features** in Raptor Services, such as email integration and improved journey orchestration functionality. (2 reviews) - Users face **technical errors** during transitions, leading to confusion and extra work, though Raptor is responsive to issues. (1 reviews) - Complex Automation (1 reviews) - Complex Features (1 reviews) ## Raptor by Ibexa Reviews ### 1. Hard work and nice people :) **Rating:** 3.5/5.0 stars **Reviewed by:** Kristina L. | Content ansvarlig , Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Raptor by Ibexa?** Really good customer service, the backed for CDP is really easy to navigate in. **What do you dislike about Raptor by Ibexa?** It is not a one size fits all, and we have had to tell that a couple times. But it has been handled now. **What problems is Raptor by Ibexa solving and how is that benefiting you?** making it more interesting for the customer ### 2. Highly service minded and have a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Raptor by Ibexa?** The customer support and their service is a big factor since Raptor always are good to spar with, they have some great products that support our business especially with their recommendations. **What do you dislike about Raptor by Ibexa?** The downside is not only on their side since it can be difficult to develop further on their existing product. We are somewhat limited on various integrations and optimizations, as it sometimes requires a long development process on our end. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor solves a resource problem in the sense that they deliver items that we would like to highlight automatically without us necessarily needing to configure anything. In addition, they highlight products on our webshops which are most popular and would like to boost our general sales. Raptor's CDP also contributes to a deeper segmentation towards our paid channels ### 3. Enabling the orchestration of customer journeys **Rating:** 4.5/5.0 stars **Reviewed by:** Kenni R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Raptor by Ibexa?** Raptor Services is great company with highly skilled people which I've had the pleasure to work with for several years across various clients creating great results together. The platform consists of various solutions to create, optimize and orchestrate a personalized user or customer journey. I've worked in-depth from a martech point of view with close to all the solutions - and overall it's a great tool if you want to get more into the aspects of personalization, single view of the customer, merchandizing, etc. **What do you dislike about Raptor by Ibexa?** I've not experienced any downside from utilizing the platform as such. As with any platforms there's always improvements to be made but the great thing here is that the solution teams are always open for ideas and perspectives from partners and users to be incorporated into the software roadmap. Great response times when needing support and the UI is quite intuitive. **What problems is Raptor by Ibexa solving and how is that benefiting you?** The platform helps our clients elevate their digital maturity and provides (a lot!) new possibilities for being more data-driven in both the targeting and communication toward their end consumer, thus providing a way more coherent customer journey. And in addition to this it also supports our clients achieving their business goals ### 4. Can clearly recommend Raptor. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Raptor by Ibexa?** With Raptor, you are assigned a specific contact with whom you have ongoing dialogue about the development of setup and any issues. It's nice not to have to deal with many different people, and that you can get straight to the point in meetings. Additionally, it is quick to implement and adapt to your own setup. **What do you dislike about Raptor by Ibexa?** Think that the setup of strategies and results could be improved a bit. **What problems is Raptor by Ibexa solving and how is that benefiting you?** We have an incredible number of item numbers across an incredible number of different areas. This makes it an almost impossible task to manually select products that are relevant to our customers. Even though we can segment and select products specifically for them, it is still not personal enough. With Raptor, we have the opportunity to send relevant products to each and every one of our customers. This also makes it much easier to create more personalized trigger flows. ### 5. Dedicated and experiencde professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Morten S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Raptor by Ibexa?** It is definitely best of breed. The professionals in within raptor goes to incredible lenghts in optimization of client solutions. **What do you dislike about Raptor by Ibexa?** Nothing really. If I must come up with one thing, it would be the pricing of their CDP. It has from a start been overpriced, measured in how mature the platform has been. **What problems is Raptor by Ibexa solving and how is that benefiting you?** We have previously been selecting complimentary products manually. But ever since we implemented Raptor, this has been done through here. And on top, we are now starting to personalize product recommendation - which brings even greater value to our customers. ### 6. Raptor is one of the best alternatives for upscaling B2B customer e-com experience **Rating:** 4.5/5.0 stars **Reviewed by:** Ivo v. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Raptor by Ibexa?** Personalisation can handle large B2B assortments. Easy integration with other software. Great benchmarks to compare effectivity. Tech support is strong. **What do you dislike about Raptor by Ibexa?** Maybe a bit complex for small business and/or companies just starting with personalisation or customer data collection/triggering. Then budgets are a bit steep to. **What problems is Raptor by Ibexa solving and how is that benefiting you?** We help our clients to scale up customer live time value. Raptor software can help to achieve this, integrating with existing software, in different stages of the customer journey: orientation, conversion, upsell, loyalty. Furthermore: focussing on favorite customer profiles. ### 7. Empowering Success: Unlocking Seamless Operations and Customer Satisfaction through Raptor Services **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolai Lind J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Raptor by Ibexa?** I have gained valuable experience working with Raptor Services, enabling seamless online operations and optimizing customer satisfaction. What I appreciate the most about collaborating with Raptor Services is their unwavering commitment to excellence, problem-solving approach, and their ability to deliver innovative solutions that consistently exceed our expectations. **What do you dislike about Raptor by Ibexa?** One aspect that I have found to be lacking in our collaboration with Raptor Services is their proactive approach towards operational management and partnership development. For several years, I have wished for them to take a more proactive role in overseeing and enhancing our joint efforts. However, I must acknowledge that they have made significant strides in the past year, showing a positive trajectory. Although they are not fully there yet, their efforts are commendable, and I remain optimistic about the future of our partnership **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor Services has been instrumental in enabling us to achieve exceptional levels of personalization across multiple platforms, including our webshop, email campaigns, and mobile app. With their expertise and innovative solutions, they have helped us overcome significant challenges and unlock the full potential of these platforms. Raptor Services effectively addresses the complexities of data personalization, ensuring that our customers receive tailored experiences that resonate with their preferences and needs. Their advanced tools and strategies have revolutionized our webshop by providing dynamic product recommendations, personalized content, and targeted promotions. Moreover, their integration with our email campaigns has significantly enhanced engagement rates, as we deliver highly relevant and timely messages to our customers' inboxes. Additionally, their contributions to our mobile app have created a seamless and personalized user experience, resulting in increased customer satisfaction and loyalty. Raptor Services' partnership has been invaluable in solving these challenges, empowering us to deliver exceptional customer experiences and drive business growth. ### 8. Making activating of recommendations easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Morten C. | Customer Journey and Site Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Raptor by Ibexa?** Raptor Services shares nemlig's user-centric view on delivering value. Nemlig aims to create the most personal shopping experience, and Raptor Services enables us to do that via customized recommendations to our platform, which outperforms any other product selection. In addition, Raptor provides excellent support as we co-develop products, and finally, the user-interface is very easy to navigate in. **What do you dislike about Raptor by Ibexa?** Raptor does not provide any solutions to developing creatives, such as images or texts, which is what the marketeer's that use their product spend a lot of time developing and creating. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor enables nemlig.com to retain customers and build loyality, by providing recommendations that the user finds relevant and engage with among our products and services. ### 9. Best tool for personalization **Rating:** 5.0/5.0 stars **Reviewed by:** Peter L. | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Raptor by Ibexa?** Personal search results. Extremely helpful staff and support **What do you dislike about Raptor by Ibexa?** Nothing really. From my perspective Raptor is one of the best tools out there. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Product recommendations better ranking in search results ### 10. Smart, to the point - and amazing consultants **Rating:** 5.0/5.0 stars **Reviewed by:** Janni D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Raptor by Ibexa?** Great and inspiring technology, solutions customized for each customer, options of joining ERFA groups - and great response time. Further, incredibly nice, funny, and competent consultants **What do you dislike about Raptor by Ibexa?** It's hard to stop developing :D We do not have any dislikes about Raptor. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Presenting the right styles for our customers at the right time, helps making it possible for us to convert regular marketing sends into automations because of personalization and, thus, helps us save time on e-mail marketing in order to focus on other areas. The CDP helps us gathering an overview between our sources to make us aligned between channels and use each channel's knowledge to better communicate relevant topics, campaigns, and styles to our customers. ### 11. Great platform, even greater team **Rating:** 4.5/5.0 stars **Reviewed by:** Lukas B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Raptor by Ibexa?** Continuous development of features in the platform. Streaming API endpoint for importing data from uncommon data sources. Willigness to devote development ressources to solve issues arising in implementation. The team is very supportive and always ready to step in if needed. **What do you dislike about Raptor by Ibexa?** Pricing making it hard to implement for smaller business. **What problems is Raptor by Ibexa solving and how is that benefiting you?** For our clients, unification & activation of 1. party data that lives in seperate systems. The usage of complete customer profiles in marketing increase the relevancy of the marketing effort. Furthermore, the advanced features (CLV model, etc.) both helps clients understand and segment their customers far more effectively. ### 12. Digital project manager and designer **Rating:** 5.0/5.0 stars **Reviewed by:** Sacha B. | Digital projektleder og designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Raptor by Ibexa?** Raptor present relevant recommendations to our customers. The recommendations are more precise, compared to our previous personalization solution. The Rapor team is very easy to work with - always ready with a solution to our problems **What do you dislike about Raptor by Ibexa?** Nothing, I don't have anything i don't like about the Raptor service **What problems is Raptor by Ibexa solving and how is that benefiting you?** All visitors that interact with Raptor’s personalization outperform visitors that do not interact with personalization on NEYE’s website. We show the right products, at the right time, for the right customers. We use recommandations in most of our pages at NEYE.dk and also in our e-mail marketing. -And we take stock status into the consideration when choosing the products to display. That's a big win for us. ### 13. Good results from using Raptor to personalise our campaigns **Rating:** 4.0/5.0 stars **Reviewed by:** Luna K. | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Raptor by Ibexa?** From a business perspective, Raptor has brought great value to our campaigns by allowing us to personalise our emails without huge development work on our side. The Raptor team was also quite flexible with the solution provided to make sure it was tailored to our needs. **What do you dislike about Raptor by Ibexa?** The implementation of the solution took longer than expected. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor is helping us personalise some of our email campaigns by proving us with the relevant data attributes on what users have been searching on the website. Since then, we've seen a significant increase in engagement and conversions. ### 14. Review of Raptor **Rating:** 5.0/5.0 stars **Reviewed by:** Emil H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Raptor by Ibexa?** Great software and especially the supporting team. We're are very involved with the software, especially with the e-mail module for recommendations. Number of integrations is a huge plus as well the wide array of possibilities for multiple channels when leveraging the CDP. **What do you dislike about Raptor by Ibexa?** As with all martech it will require significant initial work if there's is no native integration to a company's current stack **What problems is Raptor by Ibexa solving and how is that benefiting you?** Personalization and recommendations across channels and web ### 15. A very successful, profitable and time-saving experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Nille H. | Email Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Raptor by Ibexa?** For me, the most helpful about Raptor is the fact that it saves me so much time when setting up and personalizing e-mails. **What do you dislike about Raptor by Ibexa?** The downside of Raptor is the pricing. It is a great service/product, so it is not unreasonable that it is expensive but it is not for everyone. **What problems is Raptor by Ibexa solving and how is that benefiting you?** It solves the problem of being only one designated e-mail marketing specialist while having 13 different shops/accounts to personalize e-mails from. ### 16. Great recommendation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Janne V. | E-mail Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Raptor by Ibexa?** Their fast responses to any request we might send their way. No request is left unanswered or unsolved. We can always count on a great level of service. **What do you dislike about Raptor by Ibexa?** Not all integrations to ESPs are as easy to use as they could have been. **What problems is Raptor by Ibexa solving and how is that benefiting you?** We can easily personalize our emails with products and feed data which is less time consuming for us when building emails. We save time in our graphic team as well as in our marketing team and our customers get a more personalized experience. ### 17. Excellent services for personalizations **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob S. | Senior Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Raptor by Ibexa?** Professional mindset and flexible features that can be tailored to individual needs. **What do you dislike about Raptor by Ibexa?** Implementation can be a bigger task for smaller business. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor Services helps personalizing product suggestions on our cllients e-commerce solutions. Increasing basket value and conversions. ### 18. User-friendly and business-improving tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Raptor by Ibexa?** Raptor gives your e-commerce business the tools to lift conversions significantly. By automating customer preferences and journeys, you can show customers the right products and content at the right time without the need to overthink it. Moreover, the user interface and dashboards are straightforward to navigate and use, making your everyday routines more effective. **What do you dislike about Raptor by Ibexa?** The possibilities of setting up audiences, triggers, and more in countless ways can seem unmanageable initially. But guidance from vendors and consultants makes it work. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor Services help collect all your customer data across platforms and exploit them to offer customers the best products for them in the proper context. The technology provides you with the possibility to increase cross- and upsell. ### 19. I have used Raptor for more than 7 years and they have always generated more revenue for the business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Raptor by Ibexa?** Raptor helps to generate more revenue. They deliver some qualified recommendations to our customers. They have the country's best CDP engine, where I have the opportunity to create all my audiences, and if something is missing, there is always the possibility to influence the development. **What do you dislike about Raptor by Ibexa?** Immediately, I don't have much. There is, of course, always the issue of price, but on the other hand, money is also needed to run a business. The speed of development is always a challenge, but it is in all companies. **What problems is Raptor by Ibexa solving and how is that benefiting you?** It mainly helps me gather all my customer data and purchase data in one place, and from that, I can create all the audiences I need, which contribute to generating the revenue and business that SPORT 24 has. ### 20. Extremely competent business partner **Rating:** 5.0/5.0 stars **Reviewed by:** Linda Inger N. | E-commerce driftansvarlig & Webkoordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Raptor by Ibexa?** Raptor services are a unique tool for us, which allows us to offer our customers unique personalized experiences. Extremely competent business partner, both on the operational level and as a sparring partner. **What do you dislike about Raptor by Ibexa?** We have none dislikes about Raptor Services **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor Services is a unique tool for us to optimize and personalize our webshop and e-mail marketing. Tools that contribute to a better customer experience and better conversion. Dashboard where we continuously have the opportunity to follow the development and the opportunity to adjust our modules ourselves. ### 21. Capable CDP with excellent staff **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Raptor by Ibexa?** Raptor is increasingly developing on the solution with input from the end users. They are always responsive. Other than that the actual platform is easy to use and very capable. **What do you dislike about Raptor by Ibexa?** It is hard to put a finger on something that you dislike about Raptor.. I guess, like many other things, you would like it to be cheaper even though that goes for most things nowadays. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor helps on many fronts across different customers, some of these are: On site personalization of products shown to customers Email personalization Audience creation in digital marketing platforms, mostly Meta and Google Ads Insights into audience segments ### 22. Good communication and fast reaction **Rating:** 4.0/5.0 stars **Reviewed by:** Andreas N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Raptor by Ibexa?** Great at brainstorming and coming with input to our ideas. And also great at sharing experice with other customers 'without naming them'. **What do you dislike about Raptor by Ibexa?** I would appreciate a live support chat on their website. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Helping us getting great product recommendation for our customers. ### 23. The Use of Raptor in Email Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Raptor by Ibexa?** The opportunity it provides for products in emails and personal recommendations **What do you dislike about Raptor by Ibexa?** It can be difficult to understand and find errors, support is almost always required here. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Display relevant products to the customers, with correct links/prices. Without our email marketers having to manually insert graphics. ### 24. Exceptional solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Raptor by Ibexa?** Their personalization tools provide our company with a huge amount of data and knowledge about our customer - which we can use to create the absolut best customer experiences for our customers. **What do you dislike about Raptor by Ibexa?** There are not many downsides. Only thing would be that it takes some time to learn all the functionalities in the CDP, which requires time and manpower. But when you know the solution, it's easy going. **What problems is Raptor by Ibexa solving and how is that benefiting you?** They help us with customization. Better product categories and better content, which leads to higher conversions and more sales. ### 25. A really strong collaboration over a long-term period **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Raptor by Ibexa?** The close dialogue around use and improvements on the platform **What do you dislike about Raptor by Ibexa?** As the program is third-party, further development is often required. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor gives our customers the best personalization and experience on our website ### 26. Competent experience optimization **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan Uhd H. | Business Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Raptor by Ibexa?** Helpful in optimization. Good customer support. Wide array of personalization features. Seems competent. **What do you dislike about Raptor by Ibexa?** There are compentent and that costs a bit more. **What problems is Raptor by Ibexa solving and how is that benefiting you?** They help us display relevant products on the right places at the time to increase additional sales. Support function in relation to optimization of email marketing. ### 27. Competent and truly valuable counseling and solutions at a high professional level **Rating:** 5.0/5.0 stars **Reviewed by:** Jesper H. | Head of eCommerce and Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Raptor by Ibexa?** There is always a solution to everything and Raptor always make an effort to find exactly that solution...and the best part is that it can be directly observed in the CVR and revenue. **What do you dislike about Raptor by Ibexa?** Actually I can't come up with anything specific. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor is helping us be more relevant to our customers visiting our webshop by displaying items they prefer and are most likely to buy. They can transmit a lot of data into something beneficial, which at the end of the day, is helping our sales and conversion. We have data from both offline and online. ### 28. Raptor review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Raptor by Ibexa?** Great software delivering personalization to customers and improving results and conversion rates in a very user-friendly way. **What do you dislike about Raptor by Ibexa?** I am happy with the cooperation with Raptor **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor provides significant value to the organization, facilitating the creation of personalized experiences. Raptor is an excellent collaborator with a very impressive and valuable product. ### 29. Best CDP, recommendation and personalization tool for ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Raptor by Ibexa?** Great product, people and processes that always has the customer at the core of their focus. **What do you dislike about Raptor by Ibexa?** I've only had positive interactions with Raptor Services and have not experienced any down sides. **What problems is Raptor by Ibexa solving and how is that benefiting you?** We have worked closely with Raptor Services on many complex projects. Their architechture and platform is great for ecosystem integration and collaboration in medium- to enterprise ecom solutions. ### 30. I have great experiences with all of Raptors solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Raptor by Ibexa?** Strong website personalization and many possibilities integrated with the CDP **What do you dislike about Raptor by Ibexa?** Would be nice to be able to export raw data from the CDP **What problems is Raptor by Ibexa solving and how is that benefiting you?** Unify customer data into a single customer view. Create a more personal customer experience across all platforms. ### 31. High quality and standard **Rating:** 4.5/5.0 stars **Reviewed by:** Josephine H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Raptor by Ibexa?** I am very found of the service level at Raptor. The communication is fast and effective. I am really pleased to be a customer at Raptor. **What do you dislike about Raptor by Ibexa?** At the moment it isn't possible to mention anything I dislike. **What problems is Raptor by Ibexa solving and how is that benefiting you?** . ### 32. Flexible implementation and highly skilled consultants **Rating:** 5.0/5.0 stars **Reviewed by:** Mia S. | Marketingansvarlig, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Raptor by Ibexa?** It helps us present relevant product recommendations to our customers and offer a more highly relevant experience through our webshop. **What do you dislike about Raptor by Ibexa?** That it cannot be implemented with Zuuvi **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor helps us to give our cutomers the most relevant and personalized experience ### 33. Awesome tool for e-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel D. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Raptor by Ibexa?** Easy to implement Fast results Awesome team Continuous improvement **What do you dislike about Raptor by Ibexa?** So far, the experience has been unique, without any downsides. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Knowing our customers better Provide our customers with what they need ### 34. Easy to use tool to acheive complex omni-channel personalisation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Raptor by Ibexa?** It is tool that makes it fairly easy to achieve complex personalization. The tool is very easy to understand and work in. **What do you dislike about Raptor by Ibexa?** Because it looks very easy, it is not a tool for deeply configuring to your specifik needs, so the tool should fit you use case and industry. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor CDP collects and joins data to unify customer journey data. ### 35. Great software & Great service! **Rating:** 4.5/5.0 stars **Reviewed by:** Arvid K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Raptor by Ibexa?** The good dialogue, the fast service and there great software. **What do you dislike about Raptor by Ibexa?** The price is higher than the competitors, but we will continue to use the Raptor Service. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor helps us to retain customers and build loyality, by providing recommendations that the user finds relevant and engage with among our products and services. ### 36. Great people. that develops great software that create big results! **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Raptor by Ibexa?** I haven't really found anything that i don't like. So i like everything about them. They listen to you when you come with ideas to the software, and they just have a software that works and creates business results. **What do you dislike about Raptor by Ibexa?** Nothing. absolut nothing. Haven't yet found something that i don't like. **What problems is Raptor by Ibexa solving and how is that benefiting you?** It helps me achive my clients growth goals and it helps by giving better digital experiences to my clients end customers. It helps me work better with data, activating and making the data actionable. ### 37. Deep commercial and techical insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Raptor by Ibexa?** Raptors' web services do their job as expected. On top of that, their team has a good understanding of both commercial and technical insights to apply to your business. **What do you dislike about Raptor by Ibexa?** I haven't experienced anything in particular about Raptor Services that has been either negative or dislikeable. So far my experience has been positive all around! **What problems is Raptor by Ibexa solving and how is that benefiting you?** We want to show our best products to our customers. Best selling products, trending products, "available near you" products or even a combination. Raptor Services enables us to set this up and removes our pain of manually analysing and selecting products. ### 38. E-commerce, product recommendation **Rating:** 4.5/5.0 stars **Reviewed by:** Kim P. | Webshopchef, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Raptor by Ibexa?** Fast, easy to implement, great customer service & professional sparring **What do you dislike about Raptor by Ibexa?** I have not met anything yet that I dislike, but we have started looking deeper into the search services and I hope that is good. **What problems is Raptor by Ibexa solving and how is that benefiting you?** It helps solve the manual work that we have to find complementary products to our main products. ### 39. Great tool for e-commerce! **Rating:** 4.5/5.0 stars **Reviewed by:** Anoek V. | Marketeer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Raptor by Ibexa?** It's a tooling that helps you personalize email, search results and your website. Easy to install and use. Nice team to work with too **What do you dislike about Raptor by Ibexa?** Can't think of anything right now, it's working well. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Search results and recommendations for email and web. ### 40. A reliable collaborative partner **Rating:** 5.0/5.0 stars **Reviewed by:** Mikelis E. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Raptor by Ibexa?** Great collaboration with Dennis for continuous optimization of various product modules used on sport24.dk. **What do you dislike about Raptor by Ibexa?** Nothing to dislike really. When there are any issues, they are quickly resolved. **What problems is Raptor by Ibexa solving and how is that benefiting you?** Displaying the most relevant products for our customers in various sections of sport24.dk. ### 41. Excelent business partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Raptor by Ibexa?** i like the way the are creating value for our business **What do you dislike about Raptor by Ibexa?** have to say the pricing, its expensive compared to others ind the industry **What problems is Raptor by Ibexa solving and how is that benefiting you?** help driving relevant recommandations to our customers. compared to others Raptor recomments better and faster ### 42. Good product. Nice service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Raptor by Ibexa?** The service of the staff and the professionalism they show. The product is newly installed, but we have high hopes for Raptor and its performance. Our subscription includes e-mail and website personalization. **What do you dislike about Raptor by Ibexa?** It is a service with high cost. It will be exciting to see if the performance exceeds the cost! **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor Services helps us enrich our e-mail marketing flows with personalized data - products and content – and also helps our customers adding more products to their basket. ### 43. Good service **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Raptor by Ibexa?** The onboarding process in their systems has been great. Good dialogue with Raptor contacts who are very helpful. **What do you dislike about Raptor by Ibexa?** I have not experinced anything yet. So I hope this will continue **What problems is Raptor by Ibexa solving and how is that benefiting you?** We give the user a more personalized experience ### 44. Engagement Director, Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Steen S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Raptor by Ibexa?** World class recommendation engine combined with cotumer and business understandinh **What do you dislike about Raptor by Ibexa?** Nothing particually. But with the meny opportunities I will recommend a partner. **What problems is Raptor by Ibexa solving and how is that benefiting you?** It gives my clients the opporunity to develop the business towards a data-driven and personalised experience ### 45. Quick and competent assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Raptor by Ibexa?** Skilled individuals who consistently strive to understand the challenges our company may encounter **What do you dislike about Raptor by Ibexa?** They are busy at Raptor, so of course there will be waiting time for requests here as well **What problems is Raptor by Ibexa solving and how is that benefiting you?** Raptor uses our data to make recommendations in our newsletters - [View Raptor by Ibexa pricing details and edition comparison](https://www.g2.com/products/raptor-by-ibexa/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+00%3A04%3A19+-0500&secure%5Bsession_id%5D=ef88a9e6-173c-4171-8844-33fd172db425&secure%5Btoken%5D=d23cacbee8104861e8f5e362d493466cf7d53f8c5f95a96e3da98cff2396256d&format=llm_user) ## Raptor by Ibexa Integrations - [Actito](https://www.g2.com/products/actito/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [commercetools](https://www.g2.com/products/commercetools/reviews) - [Contentful](https://www.g2.com/products/contentful/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [HubSpot Academy](https://www.g2.com/products/hubspot-academy/reviews) - [Ibexa DXP](https://www.g2.com/products/ibexa-dxp/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [meta](https://www.g2.com/products/betacae-meta/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Umbraco](https://www.g2.com/products/umbraco/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## Raptor by Ibexa Features **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Segmentation** - A/B Testing - Customer Profiles **Data Sourcing** - Data Enrichment - Expandability - Content Marketing - Multiple Devices **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Search Setup** - Indexing - Auto Complete - Product Information - Stemming **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Templates** - Library - Customization - Optimization **Targeting** - Behavioral Targeting - Contextual Targeting **Intelligence** - Marketing Metrics - Predictive Modeling - Recommendation Engine **Analytics** - Reports & Analytics - Customer Data **Product Discovery** - Recommendations - Conversion - Personalization - Faceted Search - Ranking and Relevancy **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Triggered Content** - Geofencing - Triggered Emails - Triggered Messages **Administration** - Integrations - Dashboard **Integration** - E-Commerce - PIM - Merchadising **Multichannel** - Web - Email - Mobile **Personalized Content** - Recommendation Engine - Personalized Discounts - Website Personalization **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - Personalization Engines** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Raptor by Ibexa Alternatives - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 4.6/5.0 (766 reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) - 4.8/5.0 (1,397 reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - 4.4/5.0 (1,205 reviews)