Raken Reviews & Product Details

The platform is quite intuitive and everything is easy to use. The customer service at Raken is top notch and they really listen to their customers needs. I asked to have a feature implemented and a few months later, Raken rolled out that feature to send notifications to administrators when check list are completed. Austin in the help center (now promoted to a higher position) is as good as they come. Review collected by and hosted on G2.com.

I do not like that the foremen can rollover hours from the previous day. I wish there was a way to force them to put in the hours manually each time. They have a habit of just rolling over the hours and those hours are not accurate. I also do not like how the budgeting works. Its a little difficult to set up properly then the foremen do not understand how to input how much material was used that day. The Equipment feature is also kind of hard to understand. Review collected by and hosted on G2.com.

EASY OF USE EASE OF INTEGRATION FREQUENCY OF USE Review collected by and hosted on G2.com.

NO EURO SUPPORT NO GREEK LANGUAGE NO EURO QUALIFICATIONS Review collected by and hosted on G2.com.

We tried another timekeeping provider and ran into problem after problem. Moving to Raken was so simple compared to others, and checked all of our boxes. Their document function is an added positive which allows our employees a one stop shop for all things within our company. The implementation was easy and seamless in connecting with our system. Their customer support has been extremely helpful throughout every step of the way. We use it every day and love the functionality. Integration with our Spectrum software was simple and overnight!! Review collected by and hosted on G2.com.

Some manager functions must be accessed via web browser. Not fully manageable in the field in the app. Review collected by and hosted on G2.com.

We implemented Raken into our company about 6 months ago now. It's been great having various team members take daily notes and upload their photos. We've been able to go back in our records when needed and it's been a game changer. Love the daily logs and documents tabs. I also like that we've been able to give Raken Support our feedback and they roll out updates that take our suggestions into consideration. Work life feels a lot more organized since we integrated Raken into our daily routine. Review collected by and hosted on G2.com.

The app has some glitches. But as mentioned, they're pretty good with fixing these things when the problem is brought to their attention. Example: would like to export employee certificates for a certain job, but it's exporting ALL certificates instead. I believe they are currently working on this. Review collected by and hosted on G2.com.

The timecard management aspect has made a world of difference for us. Managing over 100 field employees spread over 150+ miles on double-digit jobs has never been easier. Also, the documents section has allowed us to digitally upload sets of plans and removed the large plan sets from the field. Another great thing is the customizable forms. We were able to create and submit our specific change order forms as well as dust control forms within Raken, which we can then digitally compile and submit when needed. The gallery and photos have been awesome for taking site delivery of materials. Jack from Raken has been a good resource for support and help. Review collected by and hosted on G2.com.

Not specifically on Raken's side, but field implementation has been a struggle on our behalf. Teaching field crew who have never used a personal mobile phone before, let alone a laptop or tablet has proved to be a challenge that we are tackling every day. Review collected by and hosted on G2.com.

Raken has given us the ability to take our company to the next level. Absolutely love how user friendly it is and with new updates, upgrades and integrations it is always evolving in a positive way. Review collected by and hosted on G2.com.

I have found no downsides whatsoever. I have zero dislikes Review collected by and hosted on G2.com.

Gives a great quick snapshot of field activities Review collected by and hosted on G2.com.

Limited on the type of info and metrics that you can collect and leverage from it Review collected by and hosted on G2.com.

Easy to use app that allows for efficient project management. I like the inclusion of the weather reports the best. Review collected by and hosted on G2.com.

I haven't encountered anything that is not helpful at the level of use we have with Raken. Review collected by and hosted on G2.com.

It's easy to use, easy to train other users on, and puts out a consistently formatted daily report. I like some of the reports it can produce for larger scale analytics as well as the API access. Review collected by and hosted on G2.com.

1) Observation categories are limited and most of the time not applicable, these should be customizable.

2) Admins should be able to disable some features/ tools/ tabs for the general users. This allows each company to decide what they want users to do to keep it consistent across the company.

3) Checklists only show up on the daily report of the day they were signed, not the day they are dated. AKA they cannot be back-dated like work logs.

4) There is no easy way to determine how many unsigned daily reports there are for all projects. There needs to be a report of some kind that notes how many reports for each project are Missing, Unsigned, No Work Done, and Signed/ Completed.

5) The metrics should differentiate different work log names instead of lumping them in as one company.

6) Observations created in checklists do not link properly in the daily report.

7) Project summary reports need to be more customizable, include more options for what to output.

8) If survey data was extractable via API then checklists would not be needed for our purposes.

9) Uploading/ importing tasks via excel would make it easier to add bulk items Review collected by and hosted on G2.com.

That I can track all of my Projects from anywhere Review collected by and hosted on G2.com.

I havent found anything that i dislike at this time I had it for years and its worked out great for our Company. Review collected by and hosted on G2.com.