Queue-it Reviews & Product Details

Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack. Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls. Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged. Founded in 2010, Queue-it has over 15 years of experience leading the way in peak traffic admission control and virtual waiting room technology. With offices in Denmark, the U.S., Australia, Korea, and Japan, Queue-it serves the biggest enterprise customers globally with 24/7, 365-day support to help ensure they have the control they need to consistently deliver online experiences that earn trust from their users.

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Languages Supported

Arabic, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Finnish, French, Galician, Haitian, Hebrew, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Cyrus Hiatt (Digital Marketing Specialist at Queue-it)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Queue-it Integrations

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Verified by Queue-it

Queue-it Media

Queue-it queue page explained

Queue-it for product releases

Queue-it for sneaker drops

Queue-it for festival ticket onsales

Queue-it for tax filing

GO Queue-it platform traffic insights

See how Queue-it's virtual waiting room can prevent your website from getting overloaded by peak traffic.

Hear from Jon Haworth, Senior Commercial Systems Manager at Tate, how one of the world’s most iconic art institutions managed overwhelming online demand after reopening its galleries post-pandemic.

Hear from Santiago Aguilera Monero, IT Systems Architect at the Catalonian Government (Generalitat de Catalunya, or GENCAT), how Queue-it supports reliable experiences for millions of citizens, across 10 digital public services.

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Verified User in Apparel & Fashion

Enterprise (> 1000 emp.)

3/14/2022

"Great Product, Better Partner"

5/5

What do you like best about Queue-it?

Besides the ease of use, the best part of using Queue-It has to be dedicated, quick customer support. Setting up queues has become second nature, as we typically set those up multiple times a week, but I have often needed just a question or two answered randomly, small or large, and have been able to reach out to their support and get a response most of the time within the hour. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

There's not too much to say regarding the downsides, but if I would call out anything then simply, the admin UI could use some more help. I've used Queue-It for 5+ years and it's looked the same the entire time. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/28/2022

"Excellent Customer Support"

5/5

What do you like best about Queue-it?

We experienced a minor issue with the Queue-it test system while doing some testing and had full technical and business support to resolve the issue. Technical leads organized a working session to resolve the problem Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

limitation on test sites and some displayed statistics Review collected by and hosted on G2.com.

Tomas P.

Manager

Small-Business (50 or fewer emp.)

7/27/2022

"With Queue-IT, we can again work instead of spending time on rescuing overloaded system"

3.5/5

What do you like best about Queue-it?

Easy setup, realtime dashboard, ability to customize waiting room Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Increasing costs even with the same amount of usage Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

5/20/2022

"Useful tool and easy to implement"

4/5

What do you like best about Queue-it?

Easy to set use once you've gotten it all set up, and excellent support from Queue-It when set up is proving difficult. Easy to customise and multi-language support is vital. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

If you have a complex set up it can be a laborious process with a lot of hoops to jump through, I think the interface could be redesigned to be more intuitive to use. Review collected by and hosted on G2.com.

Recommendations to others considering Queue-it:

Ensure you leave time to get everything set up properly Review collected by and hosted on G2.com.

What problems is Queue-it solving and how is that benefiting you?

Implementing Queue-It allows us give customers a feeling of engagement even if they cannot access the site at the moment, and allows us to direct them elsewhere. Review collected by and hosted on G2.com.

Andrew C.

Vice President, Digital

Mid-Market (51-1000 emp.)

3/23/2022

"Queue-It software has been essential to our large events and they are great partners"

5/5

What do you like best about Queue-it?

The software has been very reliable and stable and their staff have always been available and responsive with clear instruction and fast solutions. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

It's not a problem but their custom theme options for waiting room pages could have more features. Review collected by and hosted on G2.com.

Recommendations to others considering Queue-it:

Queue-it is straightforward and effective. Their customer support is reliable and personable. They also understand the performing arts industry and non-profit concerns and are considerate business partners. Review collected by and hosted on G2.com.

What problems is Queue-it solving and how is that benefiting you?

Queue-it allows us to have large on-sales without overwhelming our systems. They have preserved revenue for us. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

10/20/2022

"Excellent Product, that has helped our customers manage traffic to they site at busy periods."

5/5

What do you like best about Queue-it?

Queue-it is so easy to use and setup new events; you can implement it so fast and the staff are so helpful if you have any questions. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Nothing Queue-it are so easy to deal with Review collected by and hosted on G2.com.

Vivek K.

Mid-Market (51-1000 emp.)

3/8/2022

"Queue-it is part of our success story. Always delivered the best! Enjoyed great customer support."

5/5

What do you like best about Queue-it?

The tool is intuitive and customizable. Graphs and statistics play a bigger role in understanding what happened during the event. Customer support is of great help when needed to troubleshoot any issue or when we have a question about configuration. Enjoyed working with the tool and support team in the last 6 years. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Ease of extracting the statistics from the tool. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

3/21/2022

"The Team is Great to work with."

5/5

What do you like best about Queue-it?

Johnney Packard, Turner Sundby, and Jeff Kealy have all been great. No other company has been able to put together a team of minds so efficiently in my opinion. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

I feel the one thing I would enjoy is "Demo" or "Example" waiting rooms, perhaps examples used by other counties that can be not only viewed but interacted with. Review collected by and hosted on G2.com.

Recommendations to others considering Queue-it:

Don't hesitate, start working with Queue-it now so that you can establish the building blocks needed to have a perfect queue experience! Review collected by and hosted on G2.com.

What problems is Queue-it solving and how is that benefiting you?

We have been using queue-it to tackle not only bots. It also helps us slow and observe our orders during our peak sale times. A queue-it monitoring system is a helpful tool for observing queue traffic. Review collected by and hosted on G2.com.

Tess T.

Director of Ticketing and Patron Services

Mid-Market (51-1000 emp.)

6/8/2022

"Queue-It is the best. Vital to our success."

5/5

What do you like best about Queue-it?

Queue-It takes the work and stress out of on-sales. Keeps us running smoothly without having to worry. Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Sometimes the interface can be a little intimidating, but with time it makes sense. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

6/17/2022

"Does the job to handle a big charge on the site. The customization of the theme could be improved"

4/5

What do you like best about Queue-it?

Works well to handle the charge. With the token we can also force a user to be logged in before reaching the queue Review collected by and hosted on G2.com.

What do you dislike about Queue-it?

Pretty hard and not easy to customize the template. We had to inject JS to customize everything.

It would be also great if we can choose how many user we want to leave the queue instead of a number/minute Review collected by and hosted on G2.com.

Recommendations to others considering Queue-it:

. Review collected by and hosted on G2.com.

What problems is Queue-it solving and how is that benefiting you?

We had some issue when we sold product with less stock but lot of demand (car at half price). Queue solve it for use. Also with the randomize between pre queue and queue, it prevent use from script to buy at the start of our offes Review collected by and hosted on G2.com.