Top 10 Plain Alternatives & Competitors

Top 10 Alternatives to Plain Recently Reviewed By G2 Community

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,342)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Plain, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
Easier to admin
Categories in common with Plain:
Conversational Support
Customer Communications Management
Help Desk

Fin
By Intercom, Inc.
4.5/5
(3,859)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Plain, Fin is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Plain:
Conversational Support
Customer Communications Management
Help Desk

Freshdesk
By Freshworks
4.4/5
(3,750)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Plain, Freshdesk is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Plain:
Conversational Support
Customer Communications Management
Help Desk

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Tidio
By Tidio
4.6/5
(1,906)
Product Description
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
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Reviewers say compared to Plain, Tidio is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Plain:
Conversational Support
Customer Communications Management
Help Desk

Hiver
By Hiver
4.6/5
(1,283)
Product Description
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
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Reviewers say compared to Plain, Hiver is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Plain:
Conversational Support
Customer Communications Management
Help Desk

Plivo
By Plivo
4.5/5
(747)
Product Description
Global SMS & Voice calls for businesses of all sizes
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Reviewers say compared to Plain, Plivo is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Plain:
Conversational Support
Customer Communications Management
Help Desk

Jotform AI Agents
By Jotform
4.5/5
(704)
Product Description
Jotform AI Agents are the future of customer service. They are powerful automated customer service tools that provide real-time assistance to users. Use your own AI Agent to streamline support operations, enhance user engagement, and improve response times. Train and customize AI Agents to answer FAQs, help users fill out forms, field phone calls and SMS messages, and provide users with 24-7 support. Build your ultimate customer service agent with our free, AI-powered tool.
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Reviewers say compared to Plain, Jotform AI Agents is:
Slower to reach roi
Easier to admin
Easier to set up
Categories in common with Plain:
Conversational Support
Customer Communications Management
Help Desk

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(611)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Plain, Five9 Intelligent Cloud Contact Center Platform is:
Slower to reach roi
Easier to admin
Categories in common with Plain:
Conversational Support
Customer Communications Management
Help Desk

ServiceNow Customer Service Management
By ServiceNow
4.4/5
(430)
Product Description
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
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Reviewers say compared to Plain, ServiceNow Customer Service Management is:
Slower to reach roi
Easier to admin
Better at meeting requirements
Categories in common with Plain:
Conversational Support
Customer Communications Management
Help Desk