# What are the leading knowledge base software for SaaS businesses?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">In SaaS teams, this question came up in a slightly different way for me, what are the leading knowledge base software for SaaS businesses when one system ends up supporting both internal teams and customers. That overlap makes tools in the<a class="a a--md" elv="true" href="https://www.g2.com/categories/knowledge-base-software"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/knowledge-base-software">knowledge base software</a> space feel very different depending on how they’re used.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Some that stood out:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/guru/reviews"><strong>Guru</strong></a>: Feels closely tied to support workflows where fast answers matter.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/confluence/reviews"><strong>Confluence</strong></a>: More aligned with internal product and engineering documentation.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/document360/reviews"><strong>Document360</strong></a>: Often mentioned for cleaner, customer-facing knowledge bases.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/notion/reviews"><strong>Notion</strong></a>: Flexible for internal collaboration.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/helpjuice/reviews"><strong>Helpjuice</strong></a>: Strong focus on search and self-service content.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For SaaS teams, did you end up using one platform for both internal and customer-facing knowledge, or splitting them across tools?At what point did you feel the need to separate those two use cases, if at all?</p>

##### Post Metadata
- Posted at: 3 months ago
- Author title: Marketing Executive
- Net upvotes: 1




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