Pega Platform Features

Enables users to create documents for business processes and provides a wide array of templates which are customizable. 76 reviewers of Pega Platform have provided feedback on this feature.

The ability to create custom workflows aligned with business objectives. 82 reviewers of Pega Platform have provided feedback on this feature.

A library in which to keep previously used or designed workflows for future use or to use parts of for upcoming custom workflows. 73 reviewers of Pega Platform have provided feedback on this feature.

As reported in 68 Pega Platform reviews. Provides drag and drop tools usable by admins with little to no coding experience in order to build applications which automate workflows and business processes.

Provides development environments to allow users to develop applications which automate workflows and business processes with minimal coding.

Based on 69 Pega Platform reviews. Enable decision-makers to easily share processes with the proper employees.

Compile data from across all systems so that users can view relevant information easily. 69 reviewers of Pega Platform have provided feedback on this feature.

Based on 77 Pega Platform reviews. Allow users to access workflows and processes from anywhere given that employees in different locations and roles will require.

Ensures the right task is being assigned to the proper employee across an entire process.

Provides users a holistic view of all workflows so as to see how all processes work together.

Delivers data points such as time and cost of a process on a dashboard to evaluate process efficacy. 77 reviewers of Pega Platform have provided feedback on this feature.

Allows users to view progress of a business process in real-time enabling them to view performance or manage tasks within the process.

Provides the ability to manage unstructured processes.

Connect with existing systems via API.

Gives user machine learning tools for intelligent process improvement

Streamline and simplify document approval processes.

Provides users with a repository for process maps and documentation.

Allows for collaborative authoring of process documents.

Provides various connectors and integrations to business applications and data sources.

Gives users the ability to analyze processes, find bottlenecks and identify the gaps between how things should be and how they really are.

Based on 49 Pega Platform reviews and verified by the G2 Product R&D team. Gives users the ability to edit or write custom HTML, Javascript or CSS code.

Based on 49 Pega Platform reviews and verified by the G2 Product R&D team. Allows users to edit or write custom code with programming languages.

Based on 47 Pega Platform reviews and verified by the G2 Product R&D team. Provides tools for inserting brand logos, colors, quotes, and other proprietary content.

Based on 47 Pega Platform reviews and verified by the G2 Product R&D team. Provides base-level application templates to build atop and which users can customize for specifc users and actions.

Based on 47 Pega Platform reviews and verified by the G2 Product R&D team. Allows the creation ofpage sequences, forms, and libraries for users navigating the application.

Based on 44 Pega Platform reviews and verified by the G2 Product R&D team. Lets users add data from existing sources when creating the initial application or changing data sources.

Based on 47 Pega Platform reviews and verified by the G2 Product R&D team. Continuously updates data as users or external data sources are edited.

Based on 45 Pega Platform reviews and verified by the G2 Product R&D team. Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data.

Based on 50 Pega Platform reviews and verified by the G2 Product R&D team. Releases the application for access on desktop or mobile devices.

Based on 48 Pega Platform reviews and verified by the G2 Product R&D team. Lets users build cross-platform applications or provide specific templates for different device types.

Based on 49 Pega Platform reviews and verified by the G2 Product R&D team. Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation.

Based on 10 Pega Platform reviews. Uses the calendar tool to determine field workers who are free for the job.

Notifies field service workers of their upcoming assignments.

Allows users to see tasks according to permissions and roles. This feature was mentioned in 10 Pega Platform reviews.

Allows clients to book jobs through the desktop page or within the app.

As reported in 10 Pega Platform reviews. Tracks employee location to ensure timeliness.

Enables communication within the app from manager to field service employee.

Monitors behavior in the field.

Notifies clients, should any delays or mishaps occur.

Includes some ability to serve as a sales and ordering application.

As reported in 11 Pega Platform reviews. Creates reports that reflect field performance either as a team or individually, to review productivity.

As reported in 11 Pega Platform reviews. Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.

Sends invoices through the software and allows clients to pay on the spot.

Integrates with CRM software to monitor all aspects of the customer relationship.

Allows users to view their inventory from the application.

Generates reports for outside stakeholders.

Generates warranty lifecycle and revenue reports.

Detects fraudulent claims.

Tracks trends in customer behavior.

Integrates with outside CRM software.

Integrates with outside field service management software.

Provide standard activities and tasks that can be customized by users

Users can easily create flows using drag and drop features

Define and manage dependencies between tasks and workflows

Include alters that can be used with workflows

Ability to update multiple workflows at the same time

Maintain a history of all workflow changes

Integrate with ERP or project management software

Based on 10 Pega Platform reviews and verified by the G2 Product R&D team. Releases the application for access on desktop or mobile devices.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Application hosting abilities are delivered directly by the product's vendor.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Allows administrators to control access to updates, releases and changes.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Provides features to allow scaling for large organizations.

Based on 11 Pega Platform reviews and verified by the G2 Product R&D team. Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Visually displays connected applications and integrated data. Allows customization and management of workflow structures.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Processing changes to data sources and applications as changes are made in real-time.

Streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process. 12 reviewers of Pega Platform have provided feedback on this feature.

Based on 13 Pega Platform reviews and verified by the G2 Product R&D team. Visually displays connected applications and integrated data. Allows customization and management of workflow structures.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Processing changes to data sources and applications as changes are made in real-time.

Offers the ability to record processes performed by humans to be recreated by bots.

Integrates with RPA technology, either natively or via 3rd-party integrations.

Allow customers, partners and third-party developers to create applications on top of business processes.

Provides base-level application templates to build atop and which users can customize for specifc users and actions.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Gives users the ability to edit or write custom HTML, Javascript or CSS code.

Provides the ability to drag-and-drop elements into the application to customize interface.

Based on 11 Pega Platform reviews and verified by the G2 Product R&D team. Share, review and develop web applications remotely between members of a collaborative team.

Based on 16 Pega Platform reviews and verified by the G2 Product R&D team. Provides a visual editor to easily create automation models.

Based on 18 Pega Platform reviews and verified by the G2 Product R&D team. Offers the ability to record processes performed by humans to be recreated by bots.

Based on 19 Pega Platform reviews and verified by the G2 Product R&D team. Provides templates for workflows and processes for easier automation creation.

Based on 16 Pega Platform reviews and verified by the G2 Product R&D team. Allows developers to code custom automations.

Based on 14 Pega Platform reviews and verified by the G2 Product R&D team. Offers users the ability to reuse process automations and communicate with other team members around automation building.

Based on 10 Pega Platform reviews and verified by the G2 Product R&D team. Allows non-technical users to create bots in an easy, intuitive manner.

Based on 14 Pega Platform reviews and verified by the G2 Product R&D team. Equips administrators with the ability to schedule bot deployments in advance or on a consistent, regulated cadence.

Based on 15 Pega Platform reviews and verified by the G2 Product R&D team. Automates processes that supplement human action, often requiring human intervention and collaboration.

Based on 14 Pega Platform reviews and verified by the G2 Product R&D team. Automates processes completely without the need for human intervention.

Based on 15 Pega Platform reviews and verified by the G2 Product R&D team. Allows users to analyze the performance of bots via dashboards.

Based on 10 Pega Platform reviews and verified by the G2 Product R&D team. Insures data remains secure and compliant with industry standards.

Based on 10 Pega Platform reviews and verified by the G2 Product R&D team. Able to support large deployments.

Provides users the ability to dynamically segment their users based on varying criteria (i.e. email opens, product features, etc.).

Based on 10 Pega Platform reviews and verified by the G2 Product R&D team. Automates the testing and optimization of customer-facing messaging and campaigns.

Ability to uncover and visualize how users move through your website, marketing campaigns, and product(s).

Ability to measure product usage by feature, campaign performance by source, and other trending metrics.

Based on 11 Pega Platform reviews and verified by the G2 Product R&D team. Provides dashboards to combine and visualize quantitative and qualitive customer journey data.

Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group customer journey data. This feature was mentioned in 10 Pega Platform reviews.

Ability to create visualizations or maps of past, current, or future customer journeys based on behavioral data.

Based on 10 Pega Platform reviews and verified by the G2 Product R&D team. Integrates with additional marketing analytics and other marketing, sales, and e-commerce-related software to provide one source of truth for customer journey analytics.

Based on 10 Pega Platform reviews and verified by the G2 Product R&D team. Provides the ability to setup automated alerts to drive targeted actions and customer experience improvements.

Gives the ability to build a workflow based on business logic or a specific condition in order to route work to different people based on rules. This feature was mentioned in 12 Pega Platform reviews.

Based on 13 Pega Platform reviews and verified by the G2 Product R&D team. Provides the user with a no-code or low-code environment in which they can build applications and workflows, including drag-and-drop features.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Gives the user the ability to manage documents, including versioning and the ability to integrate those document with third-party applications.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Integrates data and processes from multiple sources into a single system.

Based on 12 Pega Platform reviews and verified by the G2 Product R&D team. Build interfaces once and use them across one or more processes.

Based on 11 Pega Platform reviews. Gives the user the ability to build and use forms on mobile devices.

Provides OCR capabilities in order to recognize text in documents and applications.

Allows for intelligent automation whereby the bot can imitate human behavior by learning from behavioral patterns.

Provides NLP capabilities in order to understand text in documents and applications.

Ensures the right task is being assigned to the proper employee across an entire process.

Allows users to conduct real-time process analysis, as opposed to just historical analysis.

Gives process notation capabilities.

Provides tools for defining what a business entity does, who is responsible, to what standard a business process should be completed.

Facilitates simpler user experience through syntax highlighting, shortcuts, completion aid automation, etc. This feature was mentioned in 10 Pega Platform reviews.

Manage individual software component files as a part of the greater overall project. This feature was mentioned in 10 Pega Platform reviews.

Provides the ability to write in more than one programming language.

Allows users to modify interface (e.g., theme selection) and layout by personal preference.

Performs core functionalities without the need of immediate additional feature or add-on installations. 10 reviewers of Pega Platform have provided feedback on this feature.

Supplies users with basic-to-intermediate guides regarding IDE functionality and use cases. 10 reviewers of Pega Platform have provided feedback on this feature.

Downloads and installs updates automatically for product improvement and pace-keeping with programming language evolution.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Converts images into a textual description, identifying key elements.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Supports scaling to handle peak demand scenarios in processes

Allows customization of processes to fit specific business requirements

Allows users to automate complex business processes efficiently

Enables the management and optimization of workflow tasks

Automates critical, high-stakes business processes effectively

Enables seamless integration with a wide range of third-party software tools

Provides the ability to integrate various endpoints like APIs, microservices, and human tasks

Offers an intuitive interface for designing and visualizing processes

Offers real-time monitoring capabilities for ongoing processes

Facilitates adaptation of processes to meet changing business needs

Manages customer-facing processes

Supports execution across multiple types of endpoints

Ensures processes comply with relevant regulations and standards

Supports defining task order, dependencies, and conditional logic in workflows.

Provides a visual interface for managing workflows without code.

Offers pre-built connectors for widely used business applications and systems.

Provides API and webhook support for building and managing custom integrations.

Provides AI-driven insights or suggestions to improve workflow performance and efficiency.

Supports initiating workflows based on schedules, user actions, or system events.

Provides a low-code or no-code interface for creating and modifying workflows.

Allows reuse of workflow elements such as templates, forms, or logic blocks.

Offers detailed audit trails to monitor changes and user activity within workflows.

Provides tools to manage access permissions based on user roles.

Offers real-time dashboards to track progress and automation impact.

Provides metrics and insights into workflow performance and bottlenecks.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Ability to break down and plan multi-step processes

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives