--- title: Pega Platform Reviews meta_title: 'Pega Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 278 reviews by the users' company size, role or industry to find out how Pega Platform works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 278 scale: '5' date_modified: '2026-07-17' parent_category: name: Rapid Application Development (RAD) url: https://www.g2.com/categories/rapid-application-development-rad --- # Pega Platform Reviews **Vendor:** Pegasystems **Category:** [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 278 ## About Pega Platform Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow. Experience the simplicity and power of the Pega Platform today: https://www.pega.com/platform-guided-tour ## Pega Platform Pros & Cons **What users like:** - Users value the **excellent customer support** provided by Pega, enhancing their onboarding and integration experience. (3 reviews) - Users appreciate the **strong case management** and effective automation of complex processes in Pega Platform, enhancing operations. (3 reviews) - Users appreciate the **ease of use** of Pega Platform, enabling automation and integration without complex coding. (3 reviews) - Users appreciate the **easy integration and user-friendly interface** of Pega Platform, enhancing their overall experience and functionality. (3 reviews) - Users value the **easy integrations** with various systems and the capability to enhance business processes effectively. (3 reviews) - Process Management (3 reviews) - Comprehensive Solutions (2 reviews) - Users value the **easy creation** of applications on Pega Platform, streamlining business operations without extensive coding. (2 reviews) - Users appreciate the **no coding requirement** of Pega Platform, enabling quick automation and user-friendly interface creation. (2 reviews) - Process Automation (2 reviews) **What users dislike:** - Users find the **customization limitations** of the Pega Platform frustrating, often sacrificing ideal designs for compatibility. (2 reviews) - Users find the **limited features** of Pega Platform frustrating, hindering their ability to customize for their needs. (2 reviews) - Users find the **outdated interface** of the Pega Platform frustrating, impacting customization and overall user experience. (2 reviews) - Users find the **poor interface design** of Pega Platform frustrating, limiting customization and affecting overall usability. (2 reviews) - Users are frustrated with the **poor UI** of the Pega Platform, facing limitations and outdated design elements. (2 reviews) - User Interface (2 reviews) - User Interface Issues (2 reviews) - UX Improvement (2 reviews) - Complexity (1 reviews) - Complex UI (1 reviews) ## Pega Platform Reviews ### 1. Pega Studio **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about Pega Platform?** Web chat bot. it is very nice interface is given like th BPM products **What do you dislike about Pega Platform?** As of now nothing is to dislike, however documentaion part should be a bit better in compare to now **Recommendations to others considering Pega Platform:** it depends on their reqirement **What problems is Pega Platform solving and how is that benefiting you?** Automation we can eliminate the writing of code with this tool ### 2. Pega is awesome, but there are some issues **Rating:** 3.5/5.0 stars **Reviewed by:** Oleksii P. | PRPC Developer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2018 **What do you like best about Pega Platform?** Best thing in Pega is OOTB integrations and other things that allow you to make complicated things in a simple way. That is really awesome benefit, you can concentrate on implementing some logic rather than fixing issues with another fancy framework in traditional programming languages. **What do you dislike about Pega Platform?** Just like you can do complicated things in a simple way, simple things often require quite complicated approach. Some UI change which is quite simple in HTML-CSS style could take hours of implementing in a Pega way (and to be honest usually you end up writing custom javascript/html/css/whatever. Also some issues that are not supposed to exist but they do exist - like agent doesn't pick up queue item just because it doesn't and so on. **What problems is Pega Platform solving and how is that benefiting you?** Mostly some financial solutions. Best benefit as I told before is integrations, that's really a thing . ### 3. Pega customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Swarna T. | Senior Pega Architect, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Pega Platform?** -Frequent update of the Pega platform to keep upto date with the market and competetors -Figuring out the use cases where Pega can be utilized at its best **What do you dislike about Pega Platform?** -Too flashy / too promising sales videos -Stabilisation of the product / finding the POC customer to see how the product / framework really works before product is released into the actual market **Recommendations to others considering Pega Platform:** Look at the content within the frameworks / strategic applications with an LSA and LBA together and see if it really fits your Customer and set the expectations right in terms of timeliness or whats available already **What problems is Pega Platform solving and how is that benefiting you?** -Worked on healthcare , financial, customer service.Best I could see so far from my 8 years of experience with pega is quick deployments with which customers are really happy to see the changes they asked for in no time. ### 4. I started using Pega from past 3 and half years **Rating:** 5.0/5.0 stars **Reviewed by:** Sai nishanth G. | Pega developer, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2019 **What do you like best about Pega Platform?** It is one of the best tools around to build a good application. Can be used for banking, insurance etc domains **What do you dislike about Pega Platform?** There is nothing i dislike in pega platform. It is highly recommended to use as it takes less time to code. **What problems is Pega Platform solving and how is that benefiting you?** Provide proper UI to end user and helps in problem solving of customers more efficeinetly ### 5. Rapid way of developing the appication **Rating:** 4.0/5.0 stars **Reviewed by:** Sid L. | Principal Consultant, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Pega Platform?** software writing the software. Develop many things at the click of the button. New features which are in-lined with the industry norms are really great (be it RPA, App Studio, AI etc) Great support from labs. Great marketing as well. **What do you dislike about Pega Platform?** nothing as of now. may be i feel it rigid some times when dont have OOTB feature. But I understand reason though. **Recommendations to others considering Pega Platform:** Gartner's quadrant tells it all :) Pega is no more just an BPM tool. It has it all. Good product development & support team **What problems is Pega Platform solving and how is that benefiting you?** Auto finance (Customer Service, Collection & Remarketing in particular) Benefits that I have realized is: most of the requirements can be achieved using OOTB features. Another good thing is product is always up to date with the industry standards. ### 6. Technology is great; but licensing is a nightmare **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Pega Platform?** One of the best RPA technologies around. In fact, this is the only platform (commercial) available where in code injection is the technique used and it is always 100% accurate. Highly reliable. **What do you dislike about Pega Platform?** Most of the customers dread dealing with Pega due to nightmare in licensing discussion. Unless the customers are an existing relationship with Pega, they don't prefer to engage with Pega RPA. In fact some of the customers who have relationship with Pega, they try to avoid the discussion on Pega RPA. **What problems is Pega Platform solving and how is that benefiting you?** Only software where in we can develop front end (call center type) automation. ### 7. PEGA PRPC review **Rating:** 4.0/5.0 stars **Reviewed by:** Sushmita D. | Senior Software Developer, Investment Banking, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Pega Platform?** Business rule engine ease of integration with other platforms deugging tools **What do you dislike about Pega Platform?** nothing in specific. But i think it could be better if better help guideliness are provided for the new tools that get added in the newer version of pega like repository etc **Recommendations to others considering Pega Platform:** Nothing **What problems is Pega Platform solving and how is that benefiting you?** I didnt find any business problem to resolve. Benefits: I worked with other BPM tool earlier. BUt i felt like i m able to make other stakeholders understand better due to the flow management structure ### 8. Using Pega as a Rabobank Solution Architect **Rating:** 4.0/5.0 stars **Reviewed by:** Micha K. | Solution Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2018 **What do you like best about Pega Platform?** The graphical user interface that presents complex logic in an intuitive way. It allows you to focus on the actual business logic rather then how to code it. **What do you dislike about Pega Platform?** The technology will always be a bit behind it terms of UX and UI. How fantastic would it be if it would be a front-runner **Recommendations to others considering Pega Platform:** Use out of the box features to fulfill your business needs, don't go full custom. Also take a good look at your data-model as I think it is one of the most important aspects within Pega applications. **What problems is Pega Platform solving and how is that benefiting you?** Sales & Services for business users especially regarding loans and business financing. Benefits are re-usability and integrations. ### 9. A great application design tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Pega Platform?** I love that Pega is accessible for beginners, as well as tenured veterans of the software development world. It doesn't matter if your background is 10 years of coding, or 3 months of serving coffee, there is an entry point for everyone. I think this has great appeal in the marketplace, as it reduces the fear factor of having an uncontrollable beast requiring software guru's to maintain **What do you dislike about Pega Platform?** I do feel that areas of the marketing platform seem to have been rushed, and that whole side of the suite doesn't seem to run as smoothly as the core BPM rules and processes (I've only used until 7.22 so perhaps the improvements are already out there) **Recommendations to others considering Pega Platform:** its the best tool to use for all of your needs. It removes the need for multiple different applications **What problems is Pega Platform solving and how is that benefiting you?** I have used Pega to solve large implementation and integration issues ### 10. Pega is one of the Smartest tool which I come across **Rating:** 5.0/5.0 stars **Reviewed by:** Selvaraj S. | Pega Practice Head - UK, Europe and APAC, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Pega Platform?** Adopting to the industry like having BPM, RPA, AI etc in the single bundle.. Alos the Zero coding concept **What do you dislike about Pega Platform?** Sometime Sales are overselling the product. So Customer feel like Pega can install and run as a product which is not true in practical **What problems is Pega Platform solving and how is that benefiting you?** Almost all type of Automation. Good ROI if we use Pega properly ### 11. Step by Step Rule Driven Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Usman J. | Data Specialist, Medical Devices, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Pega Platform?** Quick and easy claims processing software. Makes the process very efficient and has the options to easily update rules surrounding the work flow. Maintenance and training costs are minimal and the benefits are optimal. Highly recommended **What do you dislike about Pega Platform?** You need a certified team to develop and deploy the software even though the sales pitch will say all functions are out of the box. To get it right- you must get a Pega partner to develop your solution **What problems is Pega Platform solving and how is that benefiting you?** Claims management - insurance, warranty and unauthorized access claims ### 12. The Right Product **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Pega Platform?** A configurable, unified platform, providing you with unparalleled agility. Pega allows you to define processes, run and analyze multiple processes concurrently in real-time, plus monitor, control, and adapt to changing marketing needs. Pega provides End to End process execution across the multiple systems through Business process execution engine, business rule engine and centralized view of the customer. Pega provides capabilities to customize the platform without development, unparalleled agility with reduced time to market **What do you dislike about Pega Platform?** Vendor dependency - understanding the class structure is important and it eventually causes organization or project teams to be dependent on the vendor. No books available - There are no books available in the market Expensive training programs **Recommendations to others considering Pega Platform:** Pega truly provides a complete Omni Channel solution which allows you to build once and deploy many times across all your channels (Mobile, Social, frontline, Back Office). Pega can be used to link heritage systems and mission critical applications to your front office and your wider customer base in a scale that no other BPM solution can provide. **What problems is Pega Platform solving and how is that benefiting you?** Implementing a new customer care tool. Pega allowed collection of real-time Data, interactions and transactions across disparate systems of records which brought real-time & contextual view of the customer without overloading Pega provided users with intent driven solution, that aided them, whilst removing the manual, repetitive tasks that took so long historically, and massively improved productivity and efficiency. **Official Response from Alexis Dredden:** > Thank you for your feedback! While we don’t currently have any books in the market, you can find documentation as well as helpful content right in our Pega Community and if you have any questions while working in the product, you can ask them directly in our Pega Support Community group. If you’re really interested in learning how to use Pega so that you don’t have to depend on outside sources, all of our courses on Pega Academy right now are free! You can access the Pega Community here: community.pega.com. ### 13. Easy and fast development **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Pega Platform?** 1.Easy UI development 2. Service Integration 3. Background processing and management 4. Tracer 5. Performance profiler 6. ALERTS and PEGA logging **What do you dislike about Pega Platform?** 1. Lack of support content and forum to discuss the issue 2. Upgrading the Pega framework is always a nightmare **What problems is Pega Platform solving and how is that benefiting you?** 1. Customer service 2. Users task management and tracking the status with SLA ### 14. Intelligent Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah Jane J. | Entrepreneur, Cosmetics, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Pega Platform?** intelligent, easy to deploy automation for the insurance sector, the case lifecycle of Pega is very much suited for this type of process. Easily create intelligent, dynamic business rules that fully capture your objectives and best practices, and use those rules to drive automated processes **What do you dislike about Pega Platform?** You will need a Pega certified architect to deploy this- it is not an out of the box solution. Some type of configuration and customization is required. **Recommendations to others considering Pega Platform:** Use a certified Pega Architect to deploy this for you **What problems is Pega Platform solving and how is that benefiting you?** Hotel claims, credit card authorization issues and travel reimbursements ### 15. We developed 20 applications in Pega Platform including customer service module. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Pega Platform?** business rule engine really helps to meet changing business need w/o code changes. **What do you dislike about Pega Platform?** maintenance and finding skilled developers **Recommendations to others considering Pega Platform:** This is great platform to empower you business team take control on system changes. **What problems is Pega Platform solving and how is that benefiting you?** reduce cycle time in system changes to meet changing business need. ### 16. Best BPM/CRM/Robotics tool available in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Siba K. | Senior Pega Architect, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Pega Platform?** Agility and innovative solutions for complex problems in the IT world **What do you dislike about Pega Platform?** Pricey and not that performance oriented. **Recommendations to others considering Pega Platform:** Pega helps to bring the business and IT together which in turn helps to develop better and robust applications for the organisation. Also with Agile way of working, Pega can actually help to build application pretty fast as compared to other competitors. **What problems is Pega Platform solving and how is that benefiting you?** Financial processes with in banks. The benefits are visualizing the process by the business to find loopholes in process and design and develop an effective Business Process. ### 17. Pega Practice Director & Business Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Pega Platform?** UI in Pega platform have improved a lot. We are thrilled with success of RPA in number of engagements. **What do you dislike about Pega Platform?** Confusion of bundling many things under AI umbrella. Most other large AI players position them differently. **Recommendations to others considering Pega Platform:** Pega is the future of Digital Process Automation and Business Intelligence Technology. The way Pega is growing, it is high time we do not delay investing in this technology if we have already not done so. **What problems is Pega Platform solving and how is that benefiting you?** Multiple - claims adjudication engine, customer service, numerous robotics solutions ### 18. Pega - Build for change **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Pega Platform?** Easy to develop and easy to change. One can build enterprise level applications. **What do you dislike about Pega Platform?** Dislikes are less. UI is bulky sometimes. And cross element communication is tricky. **What problems is Pega Platform solving and how is that benefiting you?** Banking, end to end customer support ### 19. Pega PRPC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Pega Platform?** Built for change. Pega is meant for re usability. **What do you dislike about Pega Platform?** New verisons of Pega. Upgarding from lower version to higher version is a complex task **Recommendations to others considering Pega Platform:** Very good product. **What problems is Pega Platform solving and how is that benefiting you?** Banking services ### 20. Build applications for toay and tomorrow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2018 **What do you like best about Pega Platform?** Quick turnaround time of SDLC (from capturing requirements to delivering end products to client) in Pega. Maintainability and code reusability. Various frameworks to help clients from various domains **What do you dislike about Pega Platform?** the pega academy courses could be made more interactive and technical from the system architect point of view. **Recommendations to others considering Pega Platform:** Among the best BPM tool in the market with a clear vision for future implementations **What problems is Pega Platform solving and how is that benefiting you?** I have been working on Pega platform past 8 years on banking and insurance domains helping clients with building solutions that are implemented today but can be enhanced in future. Working as an CLSA, I am impressed with the regular platform and framework improvements. Pega implementations are truly built for change and have a rapid turnaround time ### 21. Data platform from Page **Rating:** 4.5/5.0 stars **Reviewed by:** Phu N. | Assistant Vice President - Sr Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Pega Platform?** Transfer files quicker than other platform I used to use **What do you dislike about Pega Platform?** There is not a great way to find historical records with special loan **What problems is Pega Platform solving and how is that benefiting you?** We tried to resolve issue that missed run previous with new update ### 22. Pega and Openspan Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Pega Platform?** I liked the ability to create RDA and RPA solutions. We also liked the design studio it seemed very intuitive. **What do you dislike about Pega Platform?** We didn't feel like the support was there to fix our problems. Everything was troubleshooting and it took too long to get to solutions. Moreover, the product never really worked well. **What problems is Pega Platform solving and how is that benefiting you?** We are no longer solving any. We removed the platform. ### 23. Pega Customer Engagement through Decisioning and Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Aditya N. | Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2018 **What do you like best about Pega Platform?** Pega's capability to configure marketing campaign, use decision logic to drive campaigns, omni channel marketing usage, ability to implement always on marketing concept makes it the industry leader when it comes to customer engagement. It is always updating itself with the latest market trends and enabling users to implement the same at their applications. **What do you dislike about Pega Platform?** Less support from Pegasystems on marketing and decisioning issues and problems. Materials and how to's are not easily available to design or troubleshoot. **What problems is Pega Platform solving and how is that benefiting you?** Real time marketing, Offering products to customers, Product campaign launch etc are the business problems we handle using Pega. Benefits are ease of design and maintenance, ablity to involve business in designing decision logic and strategies. ### 24. A platform that helps getting things done **Rating:** 4.0/5.0 stars **Reviewed by:** Michiel J. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2018 **What do you like best about Pega Platform?** The completeness of the platform which makes it possible to create end to end solutions **What do you dislike about Pega Platform?** Relative small community which makes it hard to find solutions already created by different companies **Recommendations to others considering Pega Platform:** Start small with a simple quick win and gradually expand. **What problems is Pega Platform solving and how is that benefiting you?** We are optimizing our internal processes by building a pega layer on top of old legacy systems. Next year we will start implementing CRM to connect our customer demands with our optimized internal proce ### 25. Robotic Process Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Pega Platform?** We engaged Pega to help us with Robotic Process Automation. Part of the ambition was to establish our own capability within the business to continue building RPA after Pega had departed. The Knowledge transfer we received from Pega was invaluable. **What do you dislike about Pega Platform?** The contract negotiations were complicated due to changes required by GDPR. **What problems is Pega Platform solving and how is that benefiting you?** Process automation for pension administration. Created FTE saving by automating manual process. Also removed defects by ### 26. Pega Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Aveek C. | CRM Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2018 **What do you like best about Pega Platform?** I have been working with Pega for past seven years and below are the key things that I like the most - 1. Pega keeps evolving with time. I find it a lot more easier to develop BPM application using Pega these days compared to seven years ago. 2. Pega has succeeded to provide a faster and easier development experience over time. 3. Pega provides excellent support to the issues faced developers which are reported in the forms of SR. 4. Integration with different systems has become easier with Pega over time. 5. Developing attractive UI used to be a lot of pain in Pega even a few years back but not anymore. 6. OOTB handy features have improved over time significantly. **What do you dislike about Pega Platform?** Over the years I have witnessed Pega making huge progress in every aspect where a developer would want this to excel. I think Pega could become even more powerful tool if - 1. More handy OOTB features are added. 2. OOTB product packaging features are made more easier/faster. 3. Performance monitoring is improved. **Recommendations to others considering Pega Platform:** Pega is an excellent choice for implementing applications in an agile way. As a Pega developer with seven years of experience in application development for major clients spread all over the world, I can state with full confidence that I am satisfied using Pega across the different stages of project life cycle - starting from requirement capturing to design, development and application deployment. I would also like to express my thanks to Pega community to for providing extensive support to developers when needed. Looking forward to use a more enriched and science fiction like version of Pega soon. **What problems is Pega Platform solving and how is that benefiting you?** I have developed applications for major insurance clients which help them run their business. Across different clients and over past seven years, I have been involved in projects which have - 1. Replaced existing manual intensive business processes with less manual intensive/fully automated Pega work flows. 2. Replaced existing systems (member management/ complaint management etc) with solutions built on Pega platform. ### 27. Nice workflow and BPM tool to meet the biz expectations in Healthcare industry **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2018 **What do you like best about Pega Platform?** PEGA is a workflow tool and it has strong&elagant product features to solve biz problems. **What do you dislike about Pega Platform?** There is no such dislikes but I would like PEGA to be #1 in AI, Robotic area. **What problems is Pega Platform solving and how is that benefiting you?** We are using PEGA to enroll the customers for the selected plan/product for our biz. Our application is running on mobile and desktop versions and we have a built a PEGA workflow to work on biz requirements. ### 28. flexible platform use for process managment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Pega Platform?** The main purpose is to manage work flow within cases, and it does a great job at that function **What do you dislike about Pega Platform?** I am reliant on professional services to get some of my updates needed. That is a little long sometimes. **What problems is Pega Platform solving and how is that benefiting you?** Pega manages my customers Disputes through process workflow and applies rule sets every step to help guide the user during creation of a dispute. ### 29. First contact with PEGA **Rating:** 4.5/5.0 stars **Reviewed by:** David F. | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Pega Platform?** It is easy to design according to the objectives of the company, and really powerful. **What do you dislike about Pega Platform?** it is not very easy to implement it correctly. It is difficult to obtain certification for those of us who speak Spanish because the exams are not in our language and in Spain, to pass an exam usually need 50%, not 70%. **What problems is Pega Platform solving and how is that benefiting you?** marketing campaigns unifying the customers of 3 different CRM ### 30. Pega is flexible and scalable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Pega Platform?** ability to adjust codes to changing business environment. Excellent academy for learning and upgrades of skills **What do you dislike about Pega Platform?** high licensing cost? Difficult to retain resources who were trained as they are highly sought after by other companies **What problems is Pega Platform solving and how is that benefiting you?** Case management system managing and selling banking products at branches. Using Pega platform had increased product per sale for our frontline. ### 31. PEGA - It's certainly build for Change **Rating:** 4.5/5.0 stars **Reviewed by:** AJIT T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Pega Platform?** Pega platform is an one stop solution to transform business use cases with least of coding involved. It's Case management and decisioning features makes it such a robust platform to accommodate any change business want to make to the application again with least of base code modification as everything runs on versions and persevered to switch between them per business demands. **What do you dislike about Pega Platform?** System administration and management needs to be focused and enhanced with more features so admins can manage the application and issues. Upgrade to a major version requires lot of retrofitting as there would be a lot of changes to the application to adjust with the new platform. I know the current upgrade process is easy but retrofitting has been real challenge. **What problems is Pega Platform solving and how is that benefiting you?** Our business in healthcare Insurance domain has multiple different business ends, but again all of them needs to be connected to streamline the business process end to end. Pega has been instrumental in achieving that goal and today we have most of our business process supporting applications running on Pega platform maintaining the case life cycle of new enrollment request until it's reaches to fulfillment, this has increases productivity and reduced fulfillment SLAs. ### 32. Pega Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Pega Platform?** In Pega Platform UI Is the best and It has all the features easily Understood. Great number of reusable/ OOTB components giving less effort on development but still flexible for complex business requirements. They also have a good customer service for their product issue and concern. Their training courses are also accessible online which is a good one given the expensive cost when you have an onsite training. **What do you dislike about Pega Platform?** Vendor dependency - understanding the class structure is important and it eventually causes organization or project teams to be dependent on the vendor. No books available - There are no books available in the market. Very Expensive training programs. The high price of classroom and online training. Also the product is a bit high price with respect to other BPM products in Market. **Recommendations to others considering Pega Platform:** World is constantly changing pega is built for that change. So consider pega if you want to automate the processes in your business because it's simple faster with no coding required. **What problems is Pega Platform solving and how is that benefiting you?** Workflow system for creating customers on boarding for different products is implemented in pega. Pega platform provides us easily configurable development of application in short sprints to develop and deliver product in agile manner. ### 33. The unbearable lightness of coding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2018 **What do you like best about Pega Platform?** How easy it is to integrate with different system and orchestrate how they work. Some great capabilities like decisioning and data pages. I also like new possibilities that Pega Robotics can bring for legacy applications. **What do you dislike about Pega Platform?** Some things that are not standard for Pega can be a big pain: you will have to spend days to override OOTB functionality in the way it is required. Especially concerning UI stuff. **What problems is Pega Platform solving and how is that benefiting you?** Process and case mamanegemt, sales automation. The main benefit is how easy it is to make a working prototype to show business what they can expect and get a feedback right away. ### 34. Good platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Pega Platform?** Pega is flexible, provides real-time feedback and extremely useful for call center agents to provide real-time effective solutions to customers **What do you dislike about Pega Platform?** There is not much to dislike. The product is evolving and thas the best part **Recommendations to others considering Pega Platform:** Good product **What problems is Pega Platform solving and how is that benefiting you?** Pega is flexible, provides real-time feedback and extremely useful for call center agents to provide real-time effective solutions to customers ### 35. Reliable platform, good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about Pega Platform?** Great number of reusable/ OOTB components giving less effort on development but still flexible for complex business requirements. They also have a good customer service for their product issue and concern. Their training courses are also accessible online which is a good one given the expensive cost when you have an onsite training. **What do you dislike about Pega Platform?** Exclusivity of reference information. Pega has its own developer site where they share helpful information as well as the developers however to access it, you have to be a member of their client/ partner which is a challenge when you are a freelance/ disengaged with those. **Recommendations to others considering Pega Platform:** Implementing Pega is quite a cost, but it's all worth it. It has to be combined with good application design and good understanding of the business requirement to apply the most suitable product/ framework Pega can offer to reduce the development work/ improve the business process **What problems is Pega Platform solving and how is that benefiting you?** Extending the access of the system to the external users - reducing the use of papers on application and effort on lodgment. It also provide a better view of the progress of the application on external users' end. ### 36. PEGA is a reliable COTS product that provides BPM capabilities for numerous industry platforms **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Pega Platform?** Rapid deployment of standard BPM capabilities for targeted Healthcare programs that allowed ability to customize workflows for those user specific needs/requirements. Ability to implement 508 compliant applications. **What do you dislike about Pega Platform?** Ability to hire Pega Developers who are US citizens **What problems is Pega Platform solving and how is that benefiting you?** Ability to deploy quickly applications that meet current and future healthcare appeals processes. ### 37. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Pega Platform?** The ease and power of pega platform. Extremely powerful capabilities of this BPM CRM AI Automation platform makes it a natural choice of clients. **What do you dislike about Pega Platform?** Rapid changes to the platform makes it difficult to follow. Rapid changes to the platform makes it difficult to follow.Rapid changes to the platform makes it difficult to follow. **Recommendations to others considering Pega Platform:** Give it a try. This is a very powerful tool that can transform your business. **What problems is Pega Platform solving and how is that benefiting you?** Optimizing the business processes of our clients. Moving on to Pega decision management and customer engagement with Pega Marketing. All the benefits from a single platform. ### 38. Productive suite **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Pega Platform?** Range of features for low-code development. **What do you dislike about Pega Platform?** Lack of skills in the marketplace. Some additional licensing for components required for real work, such as batch recommendations. **Recommendations to others considering Pega Platform:** Re-check what is included and consider staffing costs. **What problems is Pega Platform solving and how is that benefiting you?** Still in progress, but we need to make recommendations in real-time to our customers and advisors. ### 39. Simple and easy to use to make business happy **Rating:** 4.0/5.0 stars **Reviewed by:** Priyadharsini S. | Solution Architect/Delivery Manager, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2018 **What do you like best about Pega Platform?** With Pega the implementation is made simple and easy. It caters to the needs of the business. **What do you dislike about Pega Platform?** The license cost is seems to be very expensive when compared to other BPM products **What problems is Pega Platform solving and how is that benefiting you?** We are using CPM for financial service framework in Daimler Financial Services space. It helps business in handling customer service requests very effectively. ### 40. Easy to learn environment to build workflow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Pega Platform?** The platform had a very straightforward tool to build workflow into your application. The user interface was easy to understand. **What do you dislike about Pega Platform?** In a perfect world, a more HTML modern interface for all the components would be favorable. **What problems is Pega Platform solving and how is that benefiting you?** Automating manual processes that are still cultural within the organization ### 41. Pega, the pros and cons **Rating:** 4.5/5.0 stars **Reviewed by:** A p. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Pega Platform?** Customisability and ease of use its software provides are definitely highlights of the PEGA platform. Aside from this there is generally less coding which helps to eliminate user orientated errors, making everything a lot more transparent in terms of what can has gone right and what has gone wrong. Generally speaking, the PEGA platform promotes adaptation to change and quick developments . **What do you dislike about Pega Platform?** If there is a need to integrate external products to complete what you are trying to achieve, there may be compatibility issues with regards to potentially having to rewrite certain aspects of your project to allow for this to happen. It can be pretty expensive. **What problems is Pega Platform solving and how is that benefiting you?** I was using this product during part of my training to learn the platform incase of future use. There is plenty of supporting documentation, and tutorials to help you learn about the product. ### 42. Marketing good, under the hood not, what was promissed and licenses are terrible **Rating:** 1.0/5.0 stars **Reviewed by:** den p. | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Pega Platform?** The promise to improve processes and the idea of modelling processes with UML-like approaches. **What do you dislike about Pega Platform?** That the education to be able to implement a solution is really time-intensive. **What problems is Pega Platform solving and how is that benefiting you?** We use Pega as a rule engine. It is good at processing stuff quickly. ### 43. Time for Pega Power **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Pega Platform?** Pega offers various features like Customisable UI, powerful integration using open API, business user friendly with design once deploy anywhere, manual task automation **What do you dislike about Pega Platform?** Limited Filtering capability on custom dashboard, cloud integration, complex implementation, cost factor **What problems is Pega Platform solving and how is that benefiting you?** Used at a client (NDA) ### 44. Pega marketing delivers great results **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Pega Platform?** Scalable, powerful, modern platform. Lots of new innovations coming up as new releases constantly from Pega. **What do you dislike about Pega Platform?** Lack of expert resources in some countries **What problems is Pega Platform solving and how is that benefiting you?** marketing automation, next best action. improved customer satisfaction and better use of marketing money. ### 45. Build for Change Works! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Pega Platform?** THe flexibility to delegate rules to users **What do you dislike about Pega Platform?** Developers in this product space are not always up on the latest approaches to implementing the technology **What problems is Pega Platform solving and how is that benefiting you?** Supply chain visibility!! Incidents are created when products are delayed. This gives us realtime insights ### 46. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2018 **What do you like best about Pega Platform?** The application is very intuitive and also very easy to use. **What do you dislike about Pega Platform?** Materials and how to's are not easily available to design or troubleshoot. **Recommendations to others considering Pega Platform:** I recommend getting the trial first just to make sure it’s right for your business. **What problems is Pega Platform solving and how is that benefiting you?** Deliver faster programming and customer satisfaction, make their product experience a delight ### 47. Fast paced development tool for Customer Success **Rating:** 4.0/5.0 stars **Reviewed by:** Manoj G. | Pega Developer , Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Pega Platform?** Development in Pega platform is always business centric and most of the requirements can easily be completed by the out of the box available solutions in pega. Even if you have to customize some things according to your business scenario you can easily do that in fraction of time. Out of the box support for business service levels and approval process is great. Pega Platform also provides application frameworks for industry specific implementation of products which is also great as we can develop our customize requirements on top of that while having most of the application structure to reuse. **What do you dislike about Pega Platform?** Pega platform provides extensive guidelines to develop application in pega specified way, i.e avoid guardrails warnings but some requirements are required to invoke warnings in those cases the performance of the application is hampered significantly. **What problems is Pega Platform solving and how is that benefiting you?** Workflow system for creating customer onboarding for different products is implemented in pega. Pega platform provides us easily configurable development of application in short sprints to develop and deliver product in agile mindset. ### 48. Intelligent robotic automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Pega Platform?** Robotic automation that brings large improvement in business processes. **What do you dislike about Pega Platform?** Lack of flexibility. In certain instances (especially having to do with security) there are limitations. **What problems is Pega Platform solving and how is that benefiting you?** Automated solutions to complicated use/business cases. ### 49. Model your application instead of programming- Low code development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2018 **What do you like best about Pega Platform?** Pega delivers a platform that will help build an end-to-end problem with the help of all stakeholders instead of isolating the different components. Integrated developments **What do you dislike about Pega Platform?** Agile workbench is not thought out enough and in-depth. It limits your flexibility and isn't complete enough eg. using different environments (DEV, QA, PROD) and keeping your old US and features visible. **Recommendations to others considering Pega Platform:** Set up your delivery methodology first before just start and using the platform **What problems is Pega Platform solving and how is that benefiting you?** Claims processing and insurance paybacks ### 50. Customer process automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2019 **What do you like best about Pega Platform?** Pega platform is the best fit for fast implementation of process oriented CRM **What do you dislike about Pega Platform?** Would appreciate a little more transparency in Pegasystems pricing policy **What problems is Pega Platform solving and how is that benefiting you?** We use it as an omnichannel CRM platform ## Pega Platform Discussions - [What is Pega Platform used for?](https://www.g2.com/discussions/pega-platform-what-is-pega-platform-used-for) - 1 comment - [Is PEGA easy or tough?](https://www.g2.com/discussions/is-pega-easy-or-tough) - 1 comment - [What is PEGA platform?](https://www.g2.com/discussions/what-is-pega-platform) - 1 comment - [View Pega Platform pricing details and edition comparison](https://www.g2.com/products/pega-platform/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+12%3A04%3A33+-0500&secure%5Bsession_id%5D=24285fa0-601f-42eb-8ed9-8654ff943bd5&secure%5Btoken%5D=2c56ae8d3d868038fcb0e9625e50e344fc577b483938abb8a55d2e5e33002a6e&format=llm_user) ## Pega Platform Integrations - [Amazon Simple Storage Service (S3)](https://www.g2.com/products/amazon-simple-storage-service-s3/reviews) - [AWS Key Management Service (KMS)](https://www.g2.com/products/aws-key-management-service-kms/reviews) - [Kong Konnect](https://www.g2.com/products/kong-inc-kong-konnect/reviews) ## Pega Platform Features **User Tools - Warranty Management** - Inventory - Stakeholder Reports - Lifecycle Reports **Setup** - Activities - Flows - Dependencies - Notifications **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Automation Building** - Visual Editor - Workflow Recording - Pre-Built Templates - Custom Automation - Collaboration - Ease of Bot Creation **Platform Basics** - Dynamic Segmentation - Journey Optimization **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Process Management** - Process Library - Collaboration - Integrations - Execution Management **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization - AI Image-to-Text **Generative AI** - AI Text Generation - AI Text Summarization **Functionality - Process Orchestration** - Peak Demand Handling - Process Customization - Process Automation - Workflow Management - High-Stakes Process Automation **Workflow Design & Orchestration** - Task Logic and Sequencing - Visual Workflow Builder **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Before the Job** - Calendar - Dispatch - Roles - Booking **Customer Insights** - Fraud Detection - Trends Detection **Management** - Updates - Audit Trail - Integration **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Bot Management & Execution** - Bot Scheduling - Attended Automation - Unattended Automation - Bot Performance Analytics - Data and Product Security - Scalability **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Process Analysis** - Real-Time Process Analysis - Process Notation - Process Mapping **Integration & Adaptability - Process Orchestration** - Third-Party Software Integration - Endpoint Integration - Intuitive Process Design - Real-Time Process Monitoring - Business Process Adaptation - Customer-Facing Process Management - Multi-Endpoint Execution - Regulatory Compliance Management **Integrations & Connectivity** - Pre-Built Integrations - Custom Integration Capabilities **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Data Control** - Data Migration - Data Synchronization - Data Security **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Software Integrations** - CRM Integration - FSM Integration **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Automation** - RPA Integration - Application Development **Generative AI** - AI Text Generation **Automation Execution & Intelligence** - AI-Powered Optimization - Trigger-Based Automation **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Intelligent Automation** - OCR - Machine Learning - NLP **Generative AI** - AI Text Summarization **Development & Customization** - Low-Code/No-Code Tools - Reusable Components **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Governance & Security** - Audit Logging - Role-Based Access Control **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Robotic Process Automation (RPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Process Mining** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Real-Time Dashboards - Workflow Analytics **Agentic AI - Business Automation Platforms (BAPs)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Process Development** - Process Routing ## Top Pega Platform Alternatives - [Appian](https://www.g2.com/products/appian/reviews) - 4.5/5.0 (435 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews)