Reduce your software costs by 18% overnight
Oracle Service Cloud (formerly RightNow)

Oracle Alternatives & Competitors

(122)3.9 out of 5

Looking for alternatives to Oracle Service Cloud (formerly RightNow)? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Oracle Service Cloud (formerly RightNow). Based on reviewer data you can see how Oracle Service Cloud (formerly RightNow) stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Zendesk Support Suite, Salesforce Service Cloud, Freshdesk, and LiveChat are the most popular alternatives and competitors to Oracle Service Cloud (formerly RightNow).

Top Alternatives to Oracle Service Cloud (formerly RightNow)

  • Zendesk Support Suite
  • Salesforce Service Cloud
  • Freshdesk
  • LiveChat
  • Zoho Desk

Top 20 Alternatives & Competitors to Oracle Service Cloud (formerly RightNow)

    #1
    #1
  1. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Oracle:
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Oracle:

    AC
    Zendesk's Support Suite provides significant flexibility to ensure customer support threads are able to be centrally managed with ability to integrate to unlimited internal and external...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Zendesk Support Suite is:

    Easier to set up
    Better at support
    Easier to admin
    #2
    #2
  3. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Oracle:
  4. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Oracle:

    UR
    Ease to get data and documents of the customers and help the CRM department to serve customer in a better way and keep both the sales and CRM department work in loop.

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Salesforce Service Cloud is:

    Easier to do business with
    Better at support
    Easier to set up
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Oracle:
  6. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Oracle:

    Ganeshprasad H.
    GH
    There are actually not many (very few) cases as a web-based program which really cause employees to collapse or block. It works fine every day generally. It works well and is not too complicated,...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Freshdesk is:

    Easier to set up
    Better at support
    Easier to do business with
    #4
    #4
  7. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Oracle:
  8. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Oracle:

    RM
    Livechat provides real-time data better than any other website or in-app customer engagement product. The Livechat team is active and ever available to respond to our queries whenever we had a...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), LiveChat is:

    Easier to set up
    Easier to admin
    Better at support
    #5
    #5
  9. Zoho Desk

    (2,689)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Oracle:
  10. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Oracle:

    AE
    Access from APP and WEB + auto-ticket creation + APIs to integrate with SMS providers

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Zoho Desk is:

    Easier to set up
    Easier to do business with
    Easier to admin
    #6
    #6
  11. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Oracle:
  12. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Oracle:

    Gavin H.
    GH
    Liveagent has completely changed how our company manage our customer interactions. The software is brilliant for anyone who has multiple points of contact with customers. The priority system and...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), LiveAgent is:

    Easier to set up
    Better at support
    Easier to do business with
    #7
    #7
  13. goMoxie

    (25)3.7 out of 5

    Enterprise social software and customer experience software enabling organizations to use collaboration software tools to innovate and communicate.

    Categories in common with Oracle:
  14. Enterprise social software and customer experience software enabling organizations to use collaboration software tools to innovate and communicate.

    Categories in common with Oracle:

    UR
    Moxie makes receiving and responding to emails quick and efficient.

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), goMoxie is:

    Easier to set up
    Easier to do business with
    Better at support
    #8
    #8
  15. Intercom

    (1,261)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Oracle:
  16. Intercom allows you to communicate personally with every single customer.

    Categories in common with Oracle:

    Regine T.
    RT
    We started to use Intercom to communicate quickly and easily with your customers. Searching for conversations and group customers in specific segments is really easy. What I love more than anything...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Intercom is:

    Easier to set up
    Easier to admin
    Easier to do business with
    #9
    #9
  17. Vtiger All-In-One CRM

    (344)4.3 out of 5

    Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

    Categories in common with Oracle:
  18. Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

    Categories in common with Oracle:

    AI
    Vast functionality, good customer service

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Vtiger All-In-One CRM is:

    Better at support
    Easier to do business with
    Easier to set up
    #10
    #10
  19. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Oracle:
  20. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Oracle:

    Anon Y.
    AY
    It is easy to build up from zero, but offers enough resources to expand and built upon. Inserting links to service hubs & articles is super easy within Hubspot. After sending out links to...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), HubSpot Service Hub is:

    Better at support
    Easier to set up
    Easier to do business with
    #11
    #11
  21. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Oracle:
  22. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Oracle:

    MM
    We were one of the 1st to go onto Genesys Engage cloud Our Customer Success Manager Teo is fantastic. Vey nice to have someone who is close to home. Love the new Genesys Interactions reporting...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Genesys Engage is:

    Slower to reach roi
    Easier to do business with
    Better at support
    #12
    #12
  23. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Oracle:
  24. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Oracle:

    UR
    It's great to have all service tickets in one place and you can easily check the status of your service request and add other users.

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Jira Service Management is:

    Easier to do business with
    Better at support
    Easier to set up
    #13
    #13
  25. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Oracle:
  26. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Oracle:

    AV
    Ability to communicate fast and easy with our customers anytime we want to. SAFETY! All the data is store on our servers and only ours. In case of breach we are the only ones to blame plus we do...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), LiveZilla is:

    Easier to set up
    Easier to do business with
    Easier to admin
    #14
    #14
  27. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with Oracle:
  28. A powerful customer support suite with a focus on collaboration.

    Categories in common with Oracle:

    Dan W.
    DW
    Fantastic service to help configure your customer portal exactly as you need it. TeamSupport provides enough flexibility to manage almost everything within one system for both external customer...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), TeamSupport is:

    Easier to do business with
    Easier to set up
    Better at support
    #15
    #15
  29. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Oracle:
  30. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Oracle:

    Colby H.
    CH
    I enjoy the uniformity and centralization of my sales information. Being able to track customer progress and review all emails specifically from them without digging through my inbox makes life...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Salesforce Essentials is:

    Easier to do business with
    #16
    #16
  31. Salesforce Digital Engagement

    (408)4.2 out of 5

    Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Oracle:
  32. Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Oracle:

    TR
    The best part of Salesforce Service Cloud is that it is easily customizable. You can create, modify, move fields around very easily. The relationship structure between all the fields is easy to...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Salesforce Digital Engagement is:

    Easier to do business with
    Easier to set up
    Easier to admin
    #17
    #17
  33. Genesys Cloud

    (429)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Oracle:
  34. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Oracle:

    UN
    Genesys Cloud has been a no-brainer to get up-and-running for all our agents. Even those that are not as tech-savvy are thriving with all the explanatory videos/articles in the resource center and...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Genesys Cloud is:

    Easier to set up
    Easier to admin
    More usable
    #18
    #18
  35. Sprout Social

    (1,415)4.3 out of 5

    Sprout Social’s all-in-one social management solution empowers our customers to do more with their social media strategy. Better connect with audiences, streamline publishing workflows, collaborate in real time and turn social data into meaningful insights—at scale.

    Categories in common with Oracle:
  36. Sprout Social’s all-in-one social management solution empowers our customers to do more with their social media strategy. Better connect with audiences, streamline publishing workflows, collaborate in real time and turn social data into meaningful insights—at scale.

    Categories in common with Oracle:

    Talissa  N.
    TN
    Intuitive system, informative and accurate

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Sprout Social is:

    Easier to set up
    Easier to admin
    Better at support
    #19
    #19
  37. Front

    (622)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Oracle:
  38. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Oracle:

    UF
    The ability to manage/monitor Service Level Agreements. Front has great features over Outlook with the Chat function and ability to Assign emails to team members

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Front is:

    Easier to do business with
    Easier to set up
    Better at support
    #20
    #20
  39. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Oracle:
  40. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Oracle:

    Al H.
    AH
    The visual builder is intuitive to use. I am able to get into each chatbot quickly and easily make changes for new campaigns. It is also easy to use to try new builds and integrations. We have been...Read more

    Reviewers say compared to Oracle Service Cloud (formerly RightNow), Drift is:

    Easier to set up
    Better at support
    Easier to do business with