Optix Reviews & Product Details

Optix Overview

What is Optix?

Optix is a mobile-first platform designed to elevate the way people work and collaborate within their workplace. Powering both #coworking and enterprise spaces.

Optix Details
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Product Description

Optix is a mobile-first platform designed to elevate the way people work and collaborate within their workplace. Powering both #coworking and enterprise spaces.


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Optix Reviews

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Cox Business Order Management & Sales Support Supervisor
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I enjoy that our team can have it customized to what our needs are. Being able to modify how certain criteria of orders can be moved via tasks to various teams to verify all our projects are addressed completely before we install and begin billing the customer for their newly ordered services. I really appreciate how it can fire off multiple tasks simultaneously so various teams can be working on a project. The customization of the product is really key and honestly the primary reason I appreciate this product so much. Review collected by and hosted on G2.com.

What do you dislike?

While it works best and fastest via Chrome, not all the views and options work as it would in IE. I am hopeful that with IE going away and many users preferring Chrome, these changes will be made very soon. I really appreciate that we can utilize this tool virtually easily through VPN and can check on any of our work devices. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The primary problem being solved is that I can have multiple times work on the same project simultaneously, so we can prepare orders for customers more efficiently and faster to provide a more positive customer experience. Review collected by and hosted on G2.com.

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CVC service agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The way i can see the billing tab without going to a different webpage Review collected by and hosted on G2.com.

What do you dislike?

How long it takes to load every customers account page Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helps me de escalate a collect call by giving me access to the customers old bill and I can detail what exactly makes up their balance Review collected by and hosted on G2.com.

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Systems admin
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The scheduling applications and ease of use for our members. Review collected by and hosted on G2.com.

What do you dislike?

Difficulty in pulling transactional reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Optix to manage and schedule our editing rooms and other equipment. It has worked nicely. Review collected by and hosted on G2.com.

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