Optix has EVERYTHING we need and more—the platform was clearly built with incredible attention to detail, and they’ve thought of everything. What made the biggest difference for us, however, was the support from Kristan. She guided me step-by-step through the entire onboarding process with immense patience and care. In particular, her help setting up custom automations saved us an enormous amount of time and allowed us to create a seamless user experience, which is essential for our autonomous setup. Review collected by and hosted on G2.com.

Getting the hang of the platform initially had a bit of a learning curve. However, once you dedicate a little time to exploring the features, everything becomes straightforward and easy to navigate. Also, the pricing scales up as your business grows, so you do end up paying more as you expand. However, given the quality of the software and support, it is completely worth it Review collected by and hosted on G2.com.

Optixapp brings access management, security, desk and room bookings, member communication, tracking, and integrations together in a well-organized platform that supports our entire coworking operation. Compared with other options we reviewed, it offers strong value, and the high-touch service genuinely makes a difference. The support, success, and development teams are consistently responsive, and our success managers proactively help us adopt stronger workflows while keeping us informed about what new capabilities are planned. Review collected by and hosted on G2.com.

We would benefit from more robust promotional features for managing offers, discounts, and incentives, as well as deeper printing integrations to support usage tracking and billing. These feel like clear opportunities for future improvement rather than major shortcomings, and they haven’t limited our ability to rely on Optixapp for the most important parts of our facility operations. Review collected by and hosted on G2.com.

The recurring monthly meetings added immense value. Having a regular platform to review our space’s platform usage data, learn about upcoming feature updates, and share feedback on product improvement made us feel like true partners rather than just another subscription account. Their team actively listened to our specific operational challenges and helped us brainstorm creative ways to structure our plan configurations inside the app. Without a doubt, Optix delivers strong overall value by acting as an all-in-one operational system that replaces several single-use tools. Review collected by and hosted on G2.com.

Software updates sometimes feel like a double-edged sword. When Optix rolls out new versions or features, backend changes don't always carry over smoothly to the live mobile app or linked integrations. Review collected by and hosted on G2.com.

Helps us organize two locations at once. Automations are probably our favourite part - there are so many levels and features to help us with all our resources and customers Review collected by and hosted on G2.com.

Hard to think of one to be honest. The program continues to develop and add more features to make life easier Review collected by and hosted on G2.com.

It was very easy to setup, manage and integrate Review collected by and hosted on G2.com.

Support overseas is often tricky but the helpdesk is very good with AI and 90% of the time absolutely fine. Also the time it takes to find users that are active and costing you money that shouldn't be is not easy. Review collected by and hosted on G2.com.

Ease of use. Intuitive. Easy navigation. Review collected by and hosted on G2.com.

There are a few features that are still under development that would be perfect for my business in particular (CRM features, Document customization and signing). Review collected by and hosted on G2.com.

I like the mobile experience and the customization. It's also easy to work with. Review collected by and hosted on G2.com.

Reporting and pricing is high, but you get what you pay for Review collected by and hosted on G2.com.

The abilities for integration/ implementation and the built-ins are endless! The team I have encountered in our set up have been to the moon helpful and thorough! Review collected by and hosted on G2.com.

No complaints so far! I have really enjoyed the usability. Review collected by and hosted on G2.com.

Optix lifted our coworking space to be in the same realm as the big players as a boutique office space. Before Optix, we used a tech stack that was not optimized and had no clarity on bettering the customers experience. With Optix, they made everything easy for both the staff and customer base. With just a short onboarding and a couple of days looking into the administrator dashboard, we were up and running in just short of a week. Customer support is also very responsive, from any tech issues we have to requesting features to be implemented, our voice is actually heard, and we're given solutions. Our team uses Optix everyday, checking in on members to make sure they're satisfied, to looking at reports to ensure that we're headed in a good direction, Optix gives us all the tools we need to succeed as a small business. Not only that though from our side as the administrator, the white label app was one of the easiest things that our users have used. With zero app development knowledge, Optix took care of everything for us and we quickly had a portal for our users within a matter of weeks without having to do anything. Review collected by and hosted on G2.com.

We wish that the white label app is a little more customizable. From a branding standpoint, to a focusing on products that we want to increase revenue on, we believe customization would make Optix stand out. Review collected by and hosted on G2.com.

The onboarding team and overall service team are amazing. Any time we had a question, they responded quickly and were beyond helpful. Optix is constantly building on their product and adding new features which are perfect for growing and scaling our business. The app was incredibly user friendly for our members and we had no complaints. I also love the office hours they host and blogs they publish -- all are extremely informative for the industry! Review collected by and hosted on G2.com.

Mostly nothing - except for random things that pertained to our business specifically. On top of coworking, we also offer wellness services and bookings, so working through the logistics of managing both offerings in the same app had some roadblocks, but the team was amazing with helping us brainstorm and troubleshoot to get it to work as best as possible for our very specific needs. Review collected by and hosted on G2.com.