OhMD Reviews & Product Details

OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed

Product Website

Seller

OhMD

Discussions

OhMD Community

Overview by

Ethan Bechtel (Co-founder/CEO @ OhMD)

Pricing

Pricing provided by OhMD.

Communicate

Starting at $300.00

Per Month

View More Pricing Information

OhMD Integrations

(8)

Verified by OhMD

OhMD Media

OhMD Demo - OhMD HIPAA compliant text messaging with patients

Connect with patients through two-way SMS texting from your office number eliminating hours of time on the phone.

OhMD Demo - Send messages to multiple patients at once

Whether you need to remind people about upcoming appointments, new offerings, vaccinations, your hours, or whatever you need to communicate, send a personalized message to multiple people at the same time.

OhMD Demo - Automated patient messaging workflows for your common tasks

Save time and energy by putting your most common patient communication workflows on Autopilot! Allow patients to text in a key word to kick off workflows like appointment scheduling, patient check-in, prescription refills, referrals and more.

OhMD Demo - One touch video visits launched from a text

Say goodbye to telehealth complexity. Having to remember passwords to log into the patient portal is a thing of the past for your patients. Launch a video visit in a single tap initiated right in a text message.

OhMD Demo - Secure live chat right on your website

Connect with prospects and patients alike as they browse your website. Gather information and answer questions that ensure a positive experience and keep patients coming back.

OhMD Demo - Electronic forms to delight patients and cut down on paperwork for your care team

No one enjoys filling out paperwork and transcribing it to your EHR is a burdensome task as well. Streamline the process with electronic forms you can deliver via SMS text message before the patient ever sets foot in your office then transfer that paperwork automatically to your EHR!

Official Downloads

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Lisa S.

Clinical MA

Small-Business (50 or fewer emp.)

10/6/2025

"Love OHMD"

5/5

What do you like best about OhMD?

Love to not have to be tied up on phone. Everyone is using texting now so it helps Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Sometimes the system goes down and their are kinks but does not interfere Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

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Hi Lisa, we're so glad OhMD keeps you from being tied up on the phone! Texting is so efficient! I'm wondering if we can use teams & assignments to improve any workflow kinks, feel free to email team@ohmd.com to set up a meeting with me!

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

4/10/2026

"Great for Patient Texting with Flexible Options and Image Sharing"

3/5

What do you like best about OhMD?

great for texting patients, lots of toggle options, individual users, send or receive images, save patient accounts. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Limited to customization, seems like you only have control over your own account and staff. Would like more control of functions. You can only chat with OHMD representatives, they wont talk on the phone or have a number to call. Help is very slow sometimes. I have been working on 1 issue for about 1.5 hours in a chat (should only be a 15 - 20 minute issue). The lack of ACCOUNTABILITY is why I'm giving them a 6. Nobody will help improve their customer service. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

9/15/2025

"OhMD easy to integrate"

5/5

What do you like best about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than phone call / voicemail. Unlike a phone call, I can keep multiple conversations going at the same time. It is straightforward to send documents back and forth, and often patients prefer to upload by text than login and navigate our portal. "Closing" the OhMD chat seamlessly uploads the chat history to our Athena EMR, so anyone in the practice can see the record of what was discussed. It has been extremely easy to implement and I use it every day! Some of my favorite features include: being able to "assign" chats to different provider teams, having internal notes visible on the OhMD patient chart, and now being able to use emojis. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

The "saved replies" feature could be improved, it takes me too many clicks. The internal notes on patient profiles could be easier to use Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

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Thank you for this detailed review! EHR integration makes keeping patient communication records accessible for everyone, we're thrilled you are having such a great experience using OhMD for patient communication. We know that patients prefer the ease of texting rather than logging into a portal! I'd love to hear more about what would make saved replies and internal notes more efficient; please email me at sophia@ohmd.com and we can set up a time to chat! Feedback is always welcome and helps determine the direction of our product roadmap.

Anna W.

Senior Call Center

Mid-Market (51-1000 emp.)

9/17/2025

"Wonderful OhMD Texting Platform"

5/5

What do you like best about OhMD?

I love that OhMD is user friendly and I also love the saved replies. Allows customers to quickly get their needs met. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Sometimes moves slow and kicks me out forcing me to log in again. Doesn't happen very often. Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

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Hi Anna, thank you for this great review! Saved replies and call-to-text are great features to save both you and patients time! OhMD does have an auto-logout for security purposes, however you should be able to extend your session to prevent logout. Email team@ohmd.com for any questions about this and we would be happy to help!

kelly b.

School based therapist

Mid-Market (51-1000 emp.)

9/17/2025

"FANTASTIC"

5/5

What do you like best about OhMD?

OHMD has been a game changer for my daily activities.. It makes communication so much easier. My client can send texts back and forth when they dont have the time to call. Then it goes right into the actual chart.. LESS work for me and my clients Review collected by and hosted on G2.com.

What do you dislike about OhMD?

NOTHING, i love it all, so issues or concerns Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

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Hi Kelly, thanks for this amazing review! We love hearing that OhMD is making patient communication easy and streamlined. EHR integration is a great timesaver too!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/11/2025

"Excellent product that has helped us with our patient outreach and education."

5/5

What do you like best about OhMD?

In a world where texting has become a primary form of communication, OhMD has filled the void. We are seeing daily improvements in "effective" patient communication which should translate into better gap closures and an overall healthier patient population. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

There is nothing that comes to mind at this time. Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

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Thank you for this great feedback! We're thrilled to hear OhMD is helping close the gap in effective patient communication and helping everyone get better medical care!

Nicole R.

Virtual assitant

Mid-Market (51-1000 emp.)

10/8/2025

"OhMD is the best appt ever"

5/5

What do you like best about OhMD?

I provide customer support on OhMD and its the best app to use, I work on this app most of the time because of my work and the number of features has been very helpful for me, easy to use, implementation and integration Review collected by and hosted on G2.com.

What do you dislike about OhMD?

it's very slow and something the chats get switch Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

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Hi Nicole, thank you for sharing your feedback that OhMD is the best app! If you're experiencing any slowness, feel free to email team@ohmd.com for assistance. Chats will never switch so I'd be happy to help address any concern here. Looking forward to chatting with you more and ensuring you are having the best experience with OhMD!

Thalia E.

Administrative Manager

Small-Business (50 or fewer emp.)

1/17/2025

"Easy & Effective"

5/5

What do you like best about OhMD?

I really liked OhMD because the team really helps you every step of the way and are amaizing at answering questions. The customer service is also amaizing. I like that OhMD Is very easy to use and I would 100% recomend to every provider who is looking to brimg inovative change into their offices. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

One thing I can say is that it did that quit a bit of time to get everything set up but it was defanatly worth the wait. Review collected by and hosted on G2.com.

Osagie .

Counselor II

Mid-Market (51-1000 emp.)

2/7/2025

"What every clinic needs!"

5/5

What do you like best about OhMD?

Very convenient! I love having the confidence that we are HIPPA compliant! I make use of this tool on a regular basis. It is easy to implement it's use with patients. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Some of the messages we hv w/ our patients literally disappear and we hv to go and search for it. Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

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Hi Osagie! Thanks for sharing your positive experience with OhMD! I'm glad to hear connecting with patients is an ease for you and your team. When one member of a care team closes a patient chat, all members of that care team will see that chat as closed, so if your inbox is set to 'open only' it might seem like that chat then disappears. Typically this helps organizations workflow of responding to open messages, however I'd be happy to hop on a call and discuss other workflow options that might better fit your organizations needs for opening/closing conversations. If you'd like to set up a time, please email me at sophia@ohmd.com and I'd be happy to help!

Angela L.

CEO

Small-Business (50 or fewer emp.)

3/7/2025

"Great Platform"

5/5

What do you like best about OhMD?

Our clients enjoy being able to use a HIPPA compliant text messaging program. They are able to text us at our main phone number. Also love the integration with our website so people visiting our website can easily reach us and we can respond back in real time. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Did not experience any downside.

Great platform. Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Hi Angela, thank you for sharing this great feedback! It's great to hear how OhMD texting & webchat made HIPAA compliant communication easy for your patients and business including exporting communication easily into patient charts.

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Pricing provided by OhMD.

Communicate

Starting at $300.00

Per Month

Automate

Starting at $500.00

Per Month

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OhMD Features

Platform

User Authorization - HIPAA Compliant Messaging

Compliant Texting - HIPAA Compliant Messaging

Clinical Communication - HIPAA Compliance

Operations

Workflow Management

Digital Intake Forms

Engagement Measuring

Patient-Centered Functions

Online Presence Management

Patient Feedback Management

Patient Portal

View More Features

4.8 out of 5 stars

OhMD Reviews & Product Details

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