New Relic Reviews & Product Details

As a user, what I value most is having a comprehensive, unified view of our entire technology stack on a single platform. The NRQL query language stands out as exceptional, enabling us to pose detailed questions about all our application, log, and infrastructure data in one place. This capability has significantly reduced the time it takes to troubleshoot issues. Review collected by and hosted on G2.com.

The main challenge I face is the steep learning curve caused by the overwhelming number of features. For new team members, the interface often appears cluttered and can be difficult to navigate, which makes it hard to quickly locate the specific metrics or logs needed for troubleshooting. This complexity tends to slow down the onboarding process. Review collected by and hosted on G2.com.

What I like best about New Relic is how quickly it helps me understand what’s going wrong in our application. The dashboards are clean, and I can get to the important metrics—like response time, error rates, and slow transactions—without digging around too much. The real-time insights are extremely helpful, especially when we’re troubleshooting production issues. It saves a lot of time and gives a clear picture of system health almost instantly. Review collected by and hosted on G2.com.

One thing I dislike about New Relic is that some of the advanced features feel a bit overwhelming at first. The platform is powerful, but certain sections are not very intuitive, and it takes time to figure out where everything is. The UI can feel cluttered when you're trying to drill down into detailed traces or custom dashboards. Also, some features require extra configuration, which isn’t always obvious from the start. Review collected by and hosted on G2.com.

This tool provides immediate visibility into application performance, allowing issues to be detected before users even notice them. It helps reduce mean time to resolution and makes it simple to incorporate business-specific KPIs. Review collected by and hosted on G2.com.

The cost can increase rapidly as your data volume grows, and it's easy to accidentally generate a large amount of data without being aware of the financial impact. With so many features and options available in one place, new users might find it confusing at first. Additionally, the mobile app does not offer all the features found on the web version. Review collected by and hosted on G2.com.

New Relic provides a very detailed and intuitive observability platform. The real-time performance monitoring, distributed tracing, and powerful dashboards make it easy to identify bottlenecks quickly. I especially like how seamlessly it integrates with multiple tech stacks — from mobile apps to backend services — and how the alerting system helps catch production issues before they impact users. The UI is clean, data visualization is excellent, and the query-based insights (NRQL) give a lot of flexibility for deeper analysis. Review collected by and hosted on G2.com.

While New Relic is feature-rich, the initial setup and configuration can be a bit complex for newcomers. Some advanced features require fine-tuning to get accurate metrics, and the pricing can become high as data volume grows. At times, dashboards load slowly when handling very large datasets, and the documentation, though extensive, could be more beginner-friendly for specific use cases. Review collected by and hosted on G2.com.

What I appreciate most about New Relic is its thorough real-time monitoring, which links application performance directly to the end-user experience. This is enhanced by detailed transaction data and robust, customizable dashboards. The platform’s user-friendly setup and extensive integrations with DevOps and cloud tools make troubleshooting and root-cause analysis faster, allowing teams to optimize performance efficiently across various environments. This end-to-end visibility, from the frontend to the infrastructure, supports proactive decision-making and helps minimize downtime. Review collected by and hosted on G2.com.

A common concern with New Relic is its complex pricing model, which can lead to unexpectedly high costs as data volumes and the number of user seats grow. This complexity often makes budgeting a challenge for some teams. Additionally, the platform presents a steep learning curve and features a user interface that can feel overwhelming, particularly for newcomers or those without a technical background. The software can also be resource-intensive, with its agents sometimes consuming considerable CPU and memory, which may drive up infrastructure costs and complicate deployments in larger environments. Users have further pointed out certain limitations, such as restrictions on concurrent active sessions from different locations and, at times, slow or limited customer support—especially for smaller accounts. Taken together, these issues can create challenges in terms of usability, cost management, and operational overhead, even though New Relic offers robust capabilities. Review collected by and hosted on G2.com.

New Relic delivers real-time and in-depth monitoring across our entire technology stack, making it easy to visualize application and infrastructure health through highly customizable dashboards. The anomaly detection and automated alerts help proactively resolve issues before they impact end users, and integrations with other tools are quick to set up. Overall, New Relic enables fast, data-driven decisions and reduces manual troubleshooting by providing actionable insights. Review collected by and hosted on G2.com.

The platform has a learning curve, especially when using advanced features like distributed tracing and custom dashboards, which can require additional training for new users. The pricing model is sometimes confusing, with separate charges for different modules and data limits, so it’s important to monitor usage and understand the billing details. Documentation updates can lag behind new feature releases, leading to occasional onboarding challenges. Review collected by and hosted on G2.com.

1. End-to-end visibility across the entire application stack: It lets you monitor backend, frontend, infra, logs, and APM in one place.

2. Real-time performance insights: Immediate data updates help quickly detect spikes, latency, and errors.

3. Powerful dashboards and customizable visualizations: Easy to build visual boards that give business + technical clarity. Review collected by and hosted on G2.com.

The biggest challenges with New Relic are the steep learning curve and the interface, which can feel overwhelming initially. The pricing structure can also become expensive as data ingestion grows, and setting up alerts sometimes feels more complicated than it should be. Review collected by and hosted on G2.com.

I like that New Relic provides end-to-end visibility across applications, infrastructure, logs, and user experience in a single platform. It makes troubleshooting faster and helps us understand performance issues holistically instead of in isolation. Review collected by and hosted on G2.com.

The platform is extremely powerful, but the learning curve can be steep. Some of the advanced features and configurations aren’t very intuitive initially and require time Review collected by and hosted on G2.com.

I love how New Relic provides full-stack observability across our mobile apps, backend services, APIs, and infrastructure, making it invaluable for monitoring performance, detecting issues early, analyzing logs, and maintaining reliability across our entire system. The ability to bring metrics, logs, traces, dashboards, and alerts into a single unified platform offers true end-to-end visibility and eliminates the need for multiple tools. This cohesiveness streamlines our process and enhances efficiency. The ease of integration between APIs and mobile interfaces is another standout feature, which, combined with seamless API ↔ mobile linkage, allows quick debugging through tracing an entire request flow from mobile client to API and back. Additionally, the onboarding experience was extremely smooth due to well-documented installation steps, effective auto-instrumentation, and meaningful auto-generated dashboards. This simplified integration allowed us to start capturing real data within minutes, making it an effective and engineering-first solution compared to CleverTap, which we previously used. Review collected by and hosted on G2.com.

I find the dashboard feature in New Relic lacks a drag-and-drop functionality, making it difficult to build. It could be more flexible and easier to work with. The absence of customizable layouts, effective global filters, and faster load times hinders usability. Additionally, relying heavily on NRQL for creating complex views is cumbersome. Enhancements such as versioning, richer drill-downs, mobile-friendly layouts, and improved collaboration tools are needed to improve the overall dashboard experience. Review collected by and hosted on G2.com.

I use New Relic for monitoring application performance, tracking errors, and ensuring that the system runs smoothly, which really enhances my workflow efficiency. The ability to identify issues quickly is invaluable, especially in recognizing API slowness and debugging production issues faster. The alert system is incredibly helpful as it allows me to stay proactive by identifying issues in real time before they impact users, saving us from potential downtime. I love the detailed transaction traces feature, which provides in-depth insights into API slowness or unusual traffic, enabling me to respond swiftly and appropriately. The initial setup of New Relic was easy, with clear installation steps, although configuring alerts and dashboards required a bit more time. Overall, these features significantly contribute to maintaining performance reliability and optimizing system operations. Review collected by and hosted on G2.com.

The dashboard load time could be reduced, especially when it contains multiple queries and during peak hours. Review collected by and hosted on G2.com.