--- title: New Relic Reviews meta_title: 'New Relic Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 586 reviews by the users' company size, role or industry to find out how New Relic works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 586 scale: '5' date_modified: '2026-07-13' parent_category: name: Monitoring url: https://www.g2.com/categories/monitoring --- # New Relic Reviews **Vendor:** New Relic **Category:** [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) **Average Rating:** 4.4/5.0 **Total Reviews:** 586 ## About New Relic New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. ## New Relic Pros & Cons **What users like:** - Users love the **intuitive and easy-to-use UI** of New Relic, facilitating quick access to vital metrics and data. (150 reviews) - Users appreciate the **real-time monitoring** capabilities of New Relic, enabling proactive issue detection and resolution. (117 reviews) - Users value the **real-time monitoring** of New Relic, enhancing their ability to manage performance efficiently. (95 reviews) - Users appreciate the **detailed analytics** and intuitive interface of New Relic, enhancing their performance monitoring experience. (90 reviews) - Users appreciate the **user-friendly interface** of New Relic, simplifying real-time visualization and enhancing user experience. (82 reviews) - Alerting System (78 reviews) - Visibility (73 reviews) - Dashboard Usability (69 reviews) - Users value the **comprehensive observability capabilities** and intuitive interface that enhance application monitoring and performance insights. (69 reviews) - Alerting Systems (64 reviews) **What users dislike:** - Users find New Relic's pricing model to be **expensive** , especially for small teams and high data volumes. (83 reviews) - Users find the **steep learning curve** of New Relic challenging, complicating initial setup and usage for beginners. (66 reviews) - Users find the **complexity** of New Relic's interface and setup process to be overwhelming and challenging. (59 reviews) - Users find New Relic’s **pricing model expensive** for high data volumes and multiple users, impacting affordability. (53 reviews) - Users find **difficult learning** curves for NRQL and features, emphasizing the need for better onboarding and guidance. (52 reviews) - Steep Learning Curve (43 reviews) - Users find the **complex setup** of New Relic to be time-consuming and overwhelming for newcomers. (38 reviews) - Not User-Friendly (37 reviews) - Learning Difficulty (31 reviews) - Limited Customization (29 reviews) ## New Relic Reviews ### 1. Browser Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about New Relic?** Their dashboard provides so much information that is key in order to figure out browser performance. We really needed to know how good our website ran on each browser. **What do you dislike about New Relic?** The pricing can be a little to high than others I have seen. **Recommendations to others considering New Relic:** Highly recommend this product to anyone. Their Dashboard is fantastic **What problems is New Relic solving and how is that benefiting you?** Browser performance with our website ### 2. Very good API Monitoring tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about New Relic?** It is easy to use and understand from data shown. Good to maintain dashboards for multiple environments of the APIs. Also available on the mobile app, so it is easy to look into issues on the go. **What do you dislike about New Relic?** Sometimes difficult to choose an API from a big list. Appdex is something that is specific to New relic and the developers/team need to get a sense of what it is to know the gravity of an issue. **Recommendations to others considering New Relic:** Very good tool and provides in depth analysis for APIs **What problems is New Relic solving and how is that benefiting you?** Monitoring of APIs on Production. Monitoring Performance tests. Analysis of which call takes most time. ### 3. Great Idea and service, but pricing model needs some improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about New Relic?** I was a big fan of using New Relic for my infrastructure monitoring. **What do you dislike about New Relic?** I had an issue with the billing options. The billing options/packages changed while I was already happy with my services. This change made my continued use of the product, not possible. **Recommendations to others considering New Relic:** Ensure what you are looking for is included in your pricing package. **What problems is New Relic solving and how is that benefiting you?** Infrastructure Monitoring for up/down, CPU, storage and network traffic ### 4. Simple Synthetics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2018 **What do you like best about New Relic?** Plug and play - add the file you want to monitor, and New Relic goes to work ensuring it is accessible from various locations across the United States. Simple reporting and alerting can be configured from there. **What do you dislike about New Relic?** I cannot think of anything I dislike at this time. **What problems is New Relic solving and how is that benefiting you?** Monitoring UI artifacts such as JavaScript files that are bootstrapped when loading a particular page. ### 5. Awesome tool for applications **Rating:** 4.0/5.0 stars **Reviewed by:** Visala N. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2018 **What do you like best about New Relic?** - Execution time of each method call to improve performance of the application - Execution time of Database objects like Stored procedures, functions, etc - CPU utilization - Errors **What do you dislike about New Relic?** Its doing more than what we see in other tools. Hence, I cannot think of any as of now **Recommendations to others considering New Relic:** None I can think of now **What problems is New Relic solving and how is that benefiting you?** - Code optimization - Performance Tuning ### 6. Great experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2019 **What do you like best about New Relic?** Easy setup, good integration with slack. **What do you dislike about New Relic?** Instant error messages, logging and testing **What problems is New Relic solving and how is that benefiting you?** Monitoring ### 7. Solid server monitoring tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2018 **What do you like best about New Relic?** Easy to use interface, good alerting tools and a very robust set up that over shadows some more expensive options on the market. Development agency uses it near constantly to monitor our server usage. **What do you dislike about New Relic?** Not much in the way of 3rd party integration available. Would be good to have hooks into messaging suites to log and broadcast wider issues instantly. **Recommendations to others considering New Relic:** Look into other providers first to make sure it meets your specific requirements. **What problems is New Relic solving and how is that benefiting you?** Managing the reporting of our server stacks with rapid response alerts. Quick and easy to read information as opposed to pages of descriptionless data. ### 8. Real time overview of your applications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2018 **What do you like best about New Relic?** I like the ability to easily apply filters such as hosts and time. I also like that I can save my favorite filters onto the dashboard for easy viewing next time. **What do you dislike about New Relic?** The UX is not very responsive and doesn't display well on smaller screens. **What problems is New Relic solving and how is that benefiting you?** Monitor health of the System and insight into different parts of the system ### 9. Good product, Bad Account Amanagement **Rating:** 0.0/5.0 stars **Reviewed by:** Toufeeq H. | Senior Director of Performance Marketing & E-Commerce, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about New Relic?** The product provides a lot of data on site performance and APIs. **What do you dislike about New Relic?** The account management and success team is apathetic to the needs of their clients. The sales team is aggressive in terms of signing contracts but there is no onboarding, follow up, no training and no success management of small to mid size clients. **Recommendations to others considering New Relic:** Stay away if you are looking for training, support. **What problems is New Relic solving and how is that benefiting you?** We were with Pingdom and moved to ### 10. Great tool if you really know how to use it **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2019 **What do you like best about New Relic?** Application availability, APDEX and performance metrics. **What do you dislike about New Relic?** I wish there was a facility to be able to search the logs and be able to derive with certain metrics out of it. **What problems is New Relic solving and how is that benefiting you?** Performance and Monitoring. ### 11. New Relic Mobile provides nice interface works seamless connection **Rating:** 4.0/5.0 stars **Reviewed by:** Ali K. | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2018 **What do you like best about New Relic?** New Relic Mobile excels when it comes to the integration of the different tools it provides as well as implementing its architecture extremely well. It helps connect our team data seamlessly and I’ve had few long standing issues as a user **What do you dislike about New Relic?** As a user, this interface can be rather hard to adapt to at first, given the fact that the tool might be slowed down by usage across its platform. These usually don’t last very long but do occur every so often **What problems is New Relic solving and how is that benefiting you?** With New Relic, collecting data for events and transactions happens seamlessly and is easily viewable on our side. This helps with reconciliation across our organization and especially with audit purposes. ### 12. A reliable APM tool that will sort production issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about New Relic?** It gives detailed root level analysis for slow running transactions and detailed of the layer causing the slowness. **What do you dislike about New Relic?** All good so far. I don't find any dislikes. **Recommendations to others considering New Relic:** APM solution with all features and makes your app fast. **What problems is New Relic solving and how is that benefiting you?** Any where anytime accessible. ### 13. Robust monitoring, but get's expensive fast **Rating:** 2.0/5.0 stars **Reviewed by:** American Fork R. | Chief Marketing Officer/ VP Academic Partnerships/ General Manager of Continuing Education, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about New Relic?** Great tool set to monitor our mission critical web applications. Ideally suited for a competent tech group. **What do you dislike about New Relic?** The service is good for smaller monitoring tasks, however once your monitoring needs increase so does the cost. It can quickly add up as you see the value of monitoring more. **What problems is New Relic solving and how is that benefiting you?** We use New Relic to monitor the availability of our eCommerce system. ### 14. A great activity tracking software **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Senior Software Engineer - iOS, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2018 **What do you like best about New Relic?** It has great features of tracking crashes, API activities and the best one is that it provides insights on crashes already faced by different developers. **What do you dislike about New Relic?** The iOS sdk had many memory leaks, which was drastically reduced in latest versions. But it still has memory leaks. The Ui can be worked upon. **What problems is New Relic solving and how is that benefiting you?** Tracking fatal errors and crashes. Checking health of APIs ### 15. Excellent Web Performance Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Damon M. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2018 **What do you like best about New Relic?** Does a great job of notifying you of performance issues. Lets you dig into the root cause of the issue **What do you dislike about New Relic?** Can be a little difficult to find what you are looking for sometimes **What problems is New Relic solving and how is that benefiting you?** Provides insight into performance of websites and web apps. Helps in making changes to improve performance and see if changes helps ### 16. Don't lose sleep over Ops **Rating:** 4.5/5.0 stars **Reviewed by:** Prakash N. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about New Relic?** Quickly get to the root cause of problem **What do you dislike about New Relic?** Getting Nickled and Dimed for additional features **Recommendations to others considering New Relic:** Starting with NewRelic is really easy. You can begin by using the free version. You will get some insights with the free version. Then you will want to switch to the paid version. **What problems is New Relic solving and how is that benefiting you?** Help understand the application behavior and usage. In terms of benefits, minimize downtime by identifying the root cause - whether it is in the back end or data base ### 17. Amazing product, provides great visibility **Rating:** 3.5/5.0 stars **Reviewed by:** Mitchell B. | Senior Web Developer, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2018 **What do you like best about New Relic?** New relic APM provides our organization with great visibility and helps us in developing our services quickly and improving quality **What do you dislike about New Relic?** Very little visibility on issues outside applications (memory usage, cpu, etc) **What problems is New Relic solving and how is that benefiting you?** Lowering our error rates and providing better reliability to our clients ### 18. New Relic, APM can help you diagnose production issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2018 **What do you like best about New Relic?** I like that New Relic is a SAAS solution. I dont have to worry about keeping up with updating a server application on a regular basis. We get new features as they roll out. The agent is simple to install, but some of the plug-ins can be a challenge. **What do you dislike about New Relic?** Support can sometimes be a pain to work with, since most of our experience is creating tickets and emailing back and forth. Instructions for some for some of the plugins is sometimes not adequate but has become better over the years. **What problems is New Relic solving and how is that benefiting you?** We needed a way to tie together performance data with application errors. Many of our teams use it to help diagnose issues by narrowing down the issue to a specific time and looking for correlations between performance problems and application errors. ### 19. APM is an important tools for your Enterprise Java App **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2018 **What do you like best about New Relic?** This tool kit provides important insight about your Java Apps. Without it, there is no where to tell where the problem is. **What do you dislike about New Relic?** This software can be slow when it load data and draw the charts for you to analysis. **What problems is New Relic solving and how is that benefiting you?** To figure out why Java apps slow down and crash. ### 20. Excellent monitoring tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about New Relic?** Newrelic has tons of integrations and plugins with other tools **What do you dislike about New Relic?** Using Newrelic is a bit expensive when compared to other tools **What problems is New Relic solving and how is that benefiting you?** Monitoring and alerting ### 21. Total info on what's going on in your application **Rating:** 5.0/5.0 stars **Reviewed by:** Vahram D. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2017 **What do you like best about New Relic?** Intuitive UI and lots of very useful info. In the overview you basically get all the info you need to know about how your app is performing. Installing is very easy and the performance breakdown info is priceless. Whenever something goes wrong you can see it in the charts, be it a bad piece of code, database query or just a nasty error. Errors section needs special attention as you get detailed info on what went wrong and where. **What do you dislike about New Relic?** Performance breakdown is only available for slow transactions. This is fine in most of the cases, but after you're done with the slow ones it's hard to get info on the fast ones. Also you need to push some basic info to New Relic as some important metrics are not gathered by default. Some concepts like APDEX and T-values are not very intuitive at first, but are cool when you know what you're dealing with. **Recommendations to others considering New Relic:** The price, if you can afford it, it's totally worth it. **What problems is New Relic solving and how is that benefiting you?** PHP application performance monitoring across multiple servers along with MySQL database cluster. ### 22. It has great features but takes up all the server memory **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about New Relic?** easy to use. We have put an automation which automatically enables new relic in any new server My suggestion is for everybody to try it on non critical servers first and then plan further **What do you dislike about New Relic?** memory consumption . It causes app server to crash sometime **Recommendations to others considering New Relic:** Yes , one should definitely try it. It is much better than its competitor log. **What problems is New Relic solving and how is that benefiting you?** Monitoring app's bottlenecks. It makes easy to track the Root cause. My operation tam loves it. ### 23. Finest APM tool for Distributed Application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2018 **What do you like best about New Relic?** UI and Usability of this tool is simply the best. Easy to setup and configure based on need. **What do you dislike about New Relic?** Server setup details can be improved a bit to make it user friendly. Rest all works good **What problems is New Relic solving and how is that benefiting you?** Nothing to report ### 24. Good APM tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2018 **What do you like best about New Relic?** It is very easy to configure. I can see the results in Newrelic page very quickly **What do you dislike about New Relic?** If something goes wrong the whole app goes down **What problems is New Relic solving and how is that benefiting you?** Getting metrics of my Java app ### 25. Helps identify problems quicker than users can see it **Rating:** 4.5/5.0 stars **Reviewed by:** Eugene B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2018 **What do you like best about New Relic?** Installation process very easy and it was no difficulties along the way. The interface is very intuitive. Their free plan allows to use it even for very small projects/companies. **What do you dislike about New Relic?** Android/iOS app is buggy and not many features, so checking performance on the go is not so comfortable. Price is not that big, but it basically doubles the cost of a server. **Recommendations to others considering New Relic:** As it has a free version and very easy installation process, it is definitely worth trying. For small companies/projects basically, there are no close competitors to this product. **What problems is New Relic solving and how is that benefiting you?** Identifying errors and performance problems before our users will report them via support requests. ### 26. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about New Relic?** You ability to quickly see utilized resources, and any change that may have occurred is unparalleled. **What do you dislike about New Relic?** We found a memory leak and it wasn't handled well by support, they were fairly responsive, but weren't helpful. **What problems is New Relic solving and how is that benefiting you?** Having a way of quickly investigating alerts, or other reported issues. ### 27. Great for bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2018 **What do you like best about New Relic?** Whenever there is a crash now you can get it coming to you **What do you dislike about New Relic?** nothing to dislike, maybe the price. but nothing is free **What problems is New Relic solving and how is that benefiting you?** mobile apps ### 28. Full insight into what's happening on your servers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about New Relic?** Gives amazing detail as to the events and usage and errors on a php server. **What do you dislike about New Relic?** Very expensive. We're still just using the free trial... I think it'll be a while before we'd pay for the full version. **Recommendations to others considering New Relic:** None, it's great, give it a try. **What problems is New Relic solving and how is that benefiting you?** It catches php errors that our normal logging doesn't, including performance problems. ### 29. Great APM With Plenty of Features **Rating:** 5.0/5.0 stars **Reviewed by:** John (Jack) R. | Chief Security Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2018 **What do you like best about New Relic?** We are migrating to new relic from datadog. The cost savings was amazing. Bill dropped from 400k to less than 100k **What do you dislike about New Relic?** UI is a little clunky. It’s not too bad but could use some work. **What problems is New Relic solving and how is that benefiting you?** We chose it mostly because of costs, but the support has been amazing. They’ve adapted their platforms for our needs. Great for production insights. ### 30. Pretty good **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2018 **What do you like best about New Relic?** Customizable panels and dashboards are great for sitting is just what we need. **What do you dislike about New Relic?** Documentation is rough and they keep adding it changing stuff. It's hard to keep up or even know what you "need" **What problems is New Relic solving and how is that benefiting you?** Monitoring our infrastructure and automatically alerting ### 31. Good for monitoring web application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about New Relic?** nice, flexible dashboards for monitors supports SAML standard **What do you dislike about New Relic?** as our needs are relatively simple, there isn't much we've found that we dislike about it. I guess if it was nitpicking, I'd say it would be nice to be able to view more than 1 application at a time on a dashboard. **What problems is New Relic solving and how is that benefiting you?** New Relic helps us display monitors for critical applications on a dashboard in our office so we will know if there have been any recent issues or spikes. ### 32. The best server analytics I've ever used. Totally recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Levan V. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2017 **What do you like best about New Relic?** I like the variety of functionality. Lots of ways to track events and processes on server and web applications. Also we have set up server downtime alerts to make sure our services are 100% available to users. **What do you dislike about New Relic?** Pricing is a bit expensive for many types of projects, lets say startups. Some discounts will be great for small and non-profit organizations. **Recommendations to others considering New Relic:** You'll need some access right on your server to install new relic. **What problems is New Relic solving and how is that benefiting you?** We make sure our servers are up and running and out applications are doing well. We monitor all this with New Relic server monitoring and APM. ### 33. Tons of insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about New Relic?** Clear time series presentation for monitoring application performance. **What do you dislike about New Relic?** Can be expensive to deploy across entire cluster. **What problems is New Relic solving and how is that benefiting you?** Consistency of performance for customers. Understanding of impact of releases. ### 34. Essential tool for monitoring application performance **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron S. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about New Relic?** Breakdown of request time spent in various layers (application code, database, etc.) Error rate and response time monitoring. Alerting and ability to hook up to multiple channels (PagerDuty, Slack, email) **What do you dislike about New Relic?** Alerts don't include graphs (like DataDog) and often the graphs are helpful. Can be hard to configure alerts to quickly subside. **Recommendations to others considering New Relic:** While expensive, the window into your application that New Relic provides is a huge value add. **What problems is New Relic solving and how is that benefiting you?** Proactive monitoring and alerting of our web applications, as well as mechanism to dive deep into drivers of application performance. ### 35. Use it for our production site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2018 **What do you like best about New Relic?** The fact that it is super easy to set up and the alert notification integrations are very handy. We use emails and the slack integration. **What do you dislike about New Relic?** It would probably not be work paying for by itself, but we are using the NewRelic APM package. **What problems is New Relic solving and how is that benefiting you?** Uptime monitoring and 'on-call' alerting to downtime. ### 36. Best APM experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about New Relic?** This product has the most critical features that have saved my bacon multiple times. Without New Relic I would have probably been fired for not figuring out what was wrong with critical client production sites. The Java profiling tools were the best I've ever seen. **What do you dislike about New Relic?** There's such incredible depth to this tool that it is nearly impossible to figure out all the ins and outs without extensively using it for months at a time. **Recommendations to others considering New Relic:** Try it first, everything pales in comparison. **What problems is New Relic solving and how is that benefiting you?** I have been able to address direct and user errors by determining the slowest behaving pages and application calls and queries that have an immediate user impact in performance. This prevents customers from leaving the site out of frustration. ### 37. Helps us find and fix issues and slowness regularly. Couldn't live without it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2017 **What do you like best about New Relic?** Having application monitoring is crucial to understanding how a system is performing, and understanding why it's performing this way. I use the transaction trace the most to find slow transactions and their cause. I also use the database section for long-running queries to find optimizations. Errors are also helpful to see what kind of errors users are seeing. **What do you dislike about New Relic?** The UI can get a tight. Many layers of stack traces are hard to display. Also, the data is not "up to the second" fresh. It takes a few minutes to watch the charts update. **What problems is New Relic solving and how is that benefiting you?** We solve performance issues and exceptions in production using New Relic. Often, new relic points right to the problem if we know where to look. We've been able to find issues in minutes that would have taken days to find without monitoring. ### 38. New Relic APM is easy and very helpul **Rating:** 3.5/5.0 stars **Reviewed by:** Jyoti T. | Software engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2017 **What do you like best about New Relic?** New Relic enables its customers to realize extensive savings in time and money as it streamlines everyday business operations. Distributed Tracing support will let you track a user request through every service in the chain and more easily discover latency issues, path errors, and performance bottlenecks. **What do you dislike about New Relic?** No such dislike. Application setting up is a bit complex. **Recommendations to others considering New Relic:** Take free trial to test application performance at least once. **What problems is New Relic solving and how is that benefiting you?** Application performance used to drop at peak traffic hours. New relic helped to find the exact MySql database queries that were consuming most of the CPU. We traced and resolved all such database queries and functions. Now application performance is far better. ### 39. A wonderful service for performance monitoring and troubleshooting. **Rating:** 4.5/5.0 stars **Reviewed by:** Ben M. | Head of Development Technologies, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about New Relic?** You can effortlessly drill deep down into the code of a web application to find out things like where the most time is being spent by the server, what's using up the most memory, how much time is spent in certain functions throughout the lifecycle of your application, etc. **What do you dislike about New Relic?** The pricing can be prohibitive for freelance developers. You often need other tools to go along with NewRelic in order to fully troubleshoot a problem, but that's to be expected with an APM. **Recommendations to others considering New Relic:** If it fits in your budget, it could be an indispensable tool to maximize your application's performance. **What problems is New Relic solving and how is that benefiting you?** We need regular insight into how our applications are performing and tools to use to track down performance issues. NewRelic provides these tools and lets us focus on actually improving performance instead of figuring out how to troubleshoot performance issues. ### 40. New Relic always saves the day **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about New Relic?** Absolutely love the APM. It's always quick to find out exactly what the problem is. Also, deploy lines are great for helping diagnose performance regressions. **What do you dislike about New Relic?** The fact that the servers product is deprecated and the front end monitoring is poor at best. **What problems is New Relic solving and how is that benefiting you?** New Relic helps us to diagnose performance bottlenecks. ### 41. Great preformance and activity monitor **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about New Relic?** The easy to configure GUI allows us to manage and prioritize the information that is most useful to our teams. It has proved very useful as an activity monitor allowing us to priorities channels for our customers through their peak usage times. **What do you dislike about New Relic?** The only flaw I can find with the GUI is the auto logout timer. We use the UI on a heads up display in the office and it times out every two weeks or so. It would be great if there was an option to bypass this. **What problems is New Relic solving and how is that benefiting you?** Real time monitoring and analysis of customer traffic while maintaining a performance baseline. ### 42. Commendable Solution **Rating:** 3.0/5.0 stars **Reviewed by:** SUKUMAR E. | Specialized IT Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2018 **What do you like best about New Relic?** Ease of implementation, adaptable to current and future requirements. Change implementation is easy. **What do you dislike about New Relic?** New relix is a comprehensive toolwoeks well in most of the scenarios, could have been agentless. **What problems is New Relic solving and how is that benefiting you?** Reporting KPIs on custom dashboards ### 43. New relic application monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2018 **What do you like best about New Relic?** New relic gives great overview on the application performance as well as good drill down to the details on the possible performance bottlenecks **What do you dislike about New Relic?** The service is a bit on the more expensive side and the pricing isn't that clear either **What problems is New Relic solving and how is that benefiting you?** Identifying possible performance issues on our applications ### 44. Not quite as useful as the desktop version **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about New Relic?** If you're looking to take a quick glance at your application's performance graphs while you're on the go, you can do that here. **What do you dislike about New Relic?** Its value is limited because no one would realistically address an issue or do extensive debugging on a mobile device. I feel like they are trying to simply tick the box off that says "Has mobile application", rather than give engineers a tool that they could realistically use to resolve problems. **Recommendations to others considering New Relic:** Use the desktop version with all of the tools. **What problems is New Relic solving and how is that benefiting you?** I'm able to maintain an eye on application performance when I'm out and about. That's not a positive thing, because it kinda messes with the whole idea of work-life-balance. ### 45. Helps my team stay on top of all of our apps **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley S. | Jr. Front End Developer, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2017 **What do you like best about New Relic?** I like that New Relic keeps me in the loop in regards to what's happening with the applications my team has created. Anytime there's something wrong, I can go in there and start figuring out what the problem is. I also really like the weekly recap emails that let me know the overall health of our apps and any issues that we had during the week. **What do you dislike about New Relic?** I'm a newer user so I sometimes find New Relic a bit overwhelming. I like what it does, but haven't figured out all of the places that I need to go in order to find what I'm looking for. I wish there was a better on-boarding process. In general, I only go into New Relic if there's an issue, but I'd like to start using New Relic on a daily basis to keep tabs on our sites and applications. **Recommendations to others considering New Relic:** I'm not sure what other products are out there, but New Relic does a fantastic job of notifying my team when there are problems with our servers or apps. This is the first company that I've worked at that has had tracking like this, and now I don't know how any company could operate without a product like New Relic. **What problems is New Relic solving and how is that benefiting you?** Anytime we start having a problem with one of our apps, I immediately log into New Relic to see if I can determine what the problem is. New Relic helps me narrow down my diagnostics so that I can fix the issue faster. ### 46. Great insight **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about New Relic?** Easy to use and a lot valuable insight and reports **What do you dislike about New Relic?** Some apm agents need improvements.. but over all good **What problems is New Relic solving and how is that benefiting you?** Bottleneck and performance ### 47. The most in-depth view of application performance that I've seen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2018 **What do you like best about New Relic?** Great default dashboards and metrics get collected and created without you having to do much work at all, very easy to setup and get going! **What do you dislike about New Relic?** The price per unit is very high, this makes the tool more suitable for larger enterprises with a big budget vs a small startup **Recommendations to others considering New Relic:** If you can afford it, it's definitely worth the investment **What problems is New Relic solving and how is that benefiting you?** Deep dive into application performance, being able to understand exactly what is causing a spike in application performance that affects customers ### 48. Big fan of this APM solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about New Relic?** Easy to set up and manage, great alerting **What do you dislike about New Relic?** A little expensive, but well worth the money **What problems is New Relic solving and how is that benefiting you?** Proactive issue discovery, the ability to easily gather stack traces ### 49. Great for advanced website monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Phil A. | Director, DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about New Relic?** It''s basically hosted selenium so our existing tests work **What do you dislike about New Relic?** No dislikes other than perhaps cost. The checks/mo cost are a bit on the higher side. **What problems is New Relic solving and how is that benefiting you?** Advanced monitoring of our website status, allowing control of the browser to do things like log on and check various parts of the site which trigger different back end components. ### 50. A radar for zero visibility operations **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge A. | Co-Founder & COO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2017 **What do you like best about New Relic?** Drill down into information is pretty easy and useful, slow query log analysis is awesome, also the fact that you have insights in your server and in your user's browser at the same time. **What do you dislike about New Relic?** Installation is a little bit complicated, specially in linux, and you don't always get the same result, none the less you are using the same linux distribution and you follow the same steps. **Recommendations to others considering New Relic:** Contact an executive, they get much better deals than the web page **What problems is New Relic solving and how is that benefiting you?** We have increased our SLA from 98% to 99.99% we understand better our infrastructure and that allows us to offer a better service. ## New Relic Discussions - [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments - [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment - [View New Relic pricing details and edition comparison](https://www.g2.com/products/new-relic/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A22%3A25+-0500&secure%5Bsession_id%5D=d1e1f4cf-d333-4314-b4ef-3fdf05d283b3&secure%5Btoken%5D=d08ef42f50d03ec1d880ad5eca67854dfc6a4c40669d91fff62c8d78f610f9a3&format=llm_user) ## New Relic Integrations - [Amazon ElastiCache](https://www.g2.com/products/amazon-elasticache/reviews) - [Android](https://www.g2.com/products/android/reviews) - [AWS CloudFormation](https://www.g2.com/products/aws-aws-cloudformation/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Boards](https://www.g2.com/products/azure-boards/reviews) - [Azure Kubernetes Service (AKS)](https://www.g2.com/products/azure-kubernetes-service-aks/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews) - [Elastic Stack](https://www.g2.com/products/elastic-stack/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) - [Java runtime with Tomcat8 (Amazon Linux)](https://www.g2.com/products/java-runtime-with-tomcat8-amazon-linux/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/kubernetes/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [MongoDB](https://www.g2.com/products/ibm-mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [Python](https://www.g2.com/products/python/reviews) - [SaaS](https://www.g2.com/products/saas/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) ## New Relic Features **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Visibility** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Visibility ** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Data Preparation** - Data Sources - Indexing - Automated Tagging - Data Blending **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Alerts management** - Multi-mode alerts - Opimization alerts - Incident alerts **Generative AI** - AI Text Generation **Telemetry Collection & Ingestion - Observability** - Multi-Telemetry Ingestion - OpenTelemetry Support **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Observability Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management** - Content Management - Alerts - Budget Analysis **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Monitoring and Management** - Automation - Performance Baseline - Real-Time Monitoring **Monitoring and Management** - Multi-Server Management - Automation - Performance Baseline - Real-Time Monitoring - Immediate Alert Notification - Proactive Server Monitoring Software **Analysis** - Track Trends - Detect Anomalies - Metric and Event Data - Search - Alerts - Live Tail **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Monitoring** - Resource utilization - Real-time monitoring - Performance baseline - API monitoring **Visualization & Dashboards - Observability** - Service Dependency Mapping - Unified Dashboard - Trace Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Automation** - Resolution automation - Automation **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Management** - System Integration - Alerting - Reporting **Visualization** - Dashboards - Data Discovery **Cloud environment support** - Server Monitoring For Cloud Deployments - Software Scaling **Generative AI** - AI Text Generation - AI Text Summarization **Correlation & Root Cause Analysis - Observability** - Cross-Telemetry Correlation - Root Cause Detection - Intelligent Alerting **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Log Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Analysis** - Search - Reporting - Visualization - Track trends **Generative AI** - AI Text Generation - AI Text Summarization **Scalability & Ecosystem Integration - Observability** - Kubernetes Monitoring - Hybrid/Multi-Cloud Support **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Log Analysis** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Server Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Issue Resolution** - Root cause identification - Resolution guidance - Proactive identification **AI Features - Observability** - Predictive Insights - AI-Generated Incident Summaries - AI Anomaly Detection **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Synthetic Monitoring - Dynamic Transaction Mapping - Load Balancing - Cloud Observability ## Top New Relic Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,232 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (713 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) - 4.4/5.0 (469 reviews)