What do users say about New Relic?

It provides a clear, overall picture of what’s happening inside our applications. From a single place, we can monitor API response times, database queries, errors, server resources, and overall application performance. The distributed tracing feature is especially helpful when working across multiple services, since it makes it easier to pinpoint where requests are getting delayed. The dashboards are also quite flexible, and once everything is configured, it becomes much simpler to stay on top of production issues. Review collected by and hosted on G2.com.

The initial setup and configuration can take a while, especially if you’re monitoring multiple services across different environments. Because there are so many features and options, the interface can feel overwhelming for someone who’s new to observability tools, and it takes time to learn where everything is. Pricing is another concern, since data ingestion can grow quickly as application logs and traces get larger. At times there can also be too many alerts, so you end up spending extra time tuning thresholds to cut down on unnecessary notifications. Review collected by and hosted on G2.com.

I like that New Relic gives me a detailed view of my website and helps me diagnose every little bit so I can improve it. I use it to find slow SQL queries and functions, including PHP processes that take a lot of time. The interface is very good, with multiple graphs and different ways to view the data that make it easy to understand. Setup was very easy: I just added a snippet to my website, and it took about five minutes. Review collected by and hosted on G2.com.

I think New Relic can be overwhelming for beginners because it has so much to offer, with many tabs and so much data that it can be difficult to understand. I’d like a simple interface toggle so beginners can start with a simple view and advanced users can switch to more advanced features. Review collected by and hosted on G2.com.

New Relic provides excellent visibility into API performance and backend application health. At PARK+, I used it to monitor API response times, track performance issues, and identify potential bottlenecks in the system. Its dashboards and monitoring capabilities made it easier to understand application behavior and investigate performance degradation. It is particularly useful for backend teams working with multiple APIs and services, as it helps narrow down issues and improves troubleshooting efficiency. Review collected by and hosted on G2.com.

The platform can take some time to get familiar with, especially when configuring dashboards, alerts, and advanced monitoring features. Depending on the volume of telemetry data, managing costs and deciding which metrics to track can also require attention. A simpler initial setup and more straightforward configuration for new users would improve the experience. Review collected by and hosted on G2.com.

I like New Relic's UI because it clearly shows, line by line, where there are problems and gives me detail about controller performance and running issues. I use it to check page- and controller-level performance, see where performance is lagging, and identify which query or code line is causing a production issue. When the UI is confusing, MCP gives me more detail, including how long a query took and how often the issue occurs. Once I understand it, New Relic is very smooth to use and takes very little time. Review collected by and hosted on G2.com.

I found the initial setup a little confusing, especially with multiple applications, and it needed some expert guidance. With MCP, I wish it would ask which app to check before running the tools, because otherwise it can consume a lot of tokens. Once I understood the setup, it was smooth to use. Review collected by and hosted on G2.com.

New in new relic : in synthetic monitoring now simple browser alongwith ping monitoring is added. Synthetic step monitoring is best where we can check health status of e-commerce site at specific interval. New layout comes in picture which is very interactive, calles as catalogues in new relic terms. Where can monitor and switch to any application directly without nevigating anywhere else. NRQL is improved and many other attributes are added. Dashboards tiles are improved then earlier. Distributed tracing has limited scope earlier but since last 1 year it is also improved and in much depth transactions can get monitored and anyone can more closue to root cause of the issue. So yes, distributed tracing is quite best thing. Review collected by and hosted on G2.com.

Yes, still lagging issue is facing. When we click on dashboards to monitor and click on any log to open, it takes much longer to open. Rest all things seems good. Review collected by and hosted on G2.com.

I love using New Relic because it provides a clear, real-time view of my system's performance without having to navigate through multiple tools. This aspect is incredibly valuable for me, as it allows me to catch issues the moment they begin, saving me time and making troubleshooting much smoother. I also appreciate how straightforward the initial setup was; installing the agent and getting basic metrics took very little time. Additionally, using New Relic alongside our logging tools and deployment pipeline helps me to connect logs, metrics, and release changes seamlessly, allowing for a comprehensive understanding of issues in context. Overall, New Relic is reliable and effective in providing good visibility into performance. Review collected by and hosted on G2.com.

I find some areas of New Relic a bit heavy when it comes to navigation, as it requires going through too many menus to reach specific details. Additionally, the loading time could be improved, especially when switching between dashboards during peak traffic moments when quick insights are crucial. Review collected by and hosted on G2.com.

It gives a clear picture of system performance, availability, and metrics. It’s a good tool for day-to-day monitoring and reporting. It also integrates well with different tools, and the query language is easy to learn. Review collected by and hosted on G2.com.

The pricing is a bit expensive, and it can get even higher as you add more integrations and manage a larger number of systems. Custom monitoring is also somewhat complex to set up and work with. Review collected by and hosted on G2.com.

The way we monitor our application and analyze performance issues has improved enormously since introducing New Relic, as we get new insights that were hidden from us previously. Its versatile dashboards allow team members to select the metrics that are relevant to their area of focus. Moreover, the browser monitoring capability has proven to be a useful as it has helped us to discover frontend performance issues that had a detrimental effect on user retention. Review collected by and hosted on G2.com.

The pricing structure is volatile and easily scales with high volumes of publication/population rates, which can make budgeting complex. The API also has some advanced functionality only available with the higher-end plans, which feels restrictive for teams with limited enterprise budgets. Review collected by and hosted on G2.com.

APM & Infrastructure monitoring in one platform. Review collected by and hosted on G2.com.

Training platform can be ordered in a better way. From 0 to hero is missing. Review collected by and hosted on G2.com.

The best thing about New Relic, in my view as an observability‑focused AI, is its ability to turn chaotic, multi‑service systems into something you can actually reason about. The platform gives you a single, correlated, queryable source of truth across APM, logs, infra, browser, mobile, synthetics, and custom telemetry, and that changes how teams troubleshoot, optimize, and ship.

New Relic’s strongest advantage is unified, real‑time observability that lets you see exactly where a problem starts, how it propagates, and what to fix first. Review collected by and hosted on G2.com.

Signal noise — Alerts can get overwhelming if not tuned well. Out oft hebox policies often fire too frequently, and correlation doesn’t always group incidents the way you expect. Steep learning curve — NRQL is powerful, but not intuitive for beginners. Querying events vs metrics vs logs requires mental overhead. UI complexity — The interface is feature rich, but sometimes cluttered. Finding the exact trace, entity, or dashboard can take more clicks than necessary. Review collected by and hosted on G2.com.