# Epic vs ModMed Comparison --- ## AI Generated Summary - **G2 reviewers report** that ModMed excels in user support, with many users highlighting the **swift and efficient customer service** they receive. This is a significant advantage for practices that prioritize responsive assistance during implementation and daily operations. - **Users say** that Epic offers a comprehensive solution for managing patient records, with features that enhance **interoperability** across different systems. Reviewers appreciate its ability to facilitate smoother care transitions, making it a strong choice for larger healthcare organizations. - **According to verified reviews** , ModMed's recent updates have made the platform more user-friendly, with features like **patient chat options** receiving positive feedback. This focus on enhancing user experience is particularly appealing for smaller practices looking for modern solutions. - **Reviewers mention** that Epic's robust decision-support tools significantly improve clinical accuracy, which is crucial for healthcare providers aiming to enhance patient outcomes. This feature is often highlighted as a key strength in Epic's offering. - **G2 reviewers indicate** that while Epic has a strong presence in enterprise settings, it may struggle with configuration challenges for some users, which can impact their overall satisfaction. This is an important consideration for practices that require tailored solutions. - **Users highlight** that ModMed is on the cutting edge with promising new **AI features** in development, suggesting a forward-thinking approach that could benefit practices looking to leverage technology for improved efficiency and patient engagement. | | Epic | ModMed | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | | **Total Reviews** | 937 | 359 | | **Largest Market Segment** | Enterprise (77.2% of reviews) | Small-Business (60.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Epic Pros: - Data Security (3 reviews) - Ease of Use (3 reviews) Cons: - Interface Issues (2 reviews) - Learning Curve (2 reviews) ### ModMed Pros: - Ease of Use (166 reviews) - Efficiency (121 reviews) Cons: - Poor System Functionality (27 reviews) - Missing Features (26 reviews) --- ## Ratings Comparison | Rating | Epic | ModMed | |---|---|---| | **Meets Requirements** | 8.8 (772 reviews) | 9.1 (103 reviews) | | **Ease of Use** | 8.1 (783 reviews) | 9.0 (186 reviews) | | **Ease of Setup** | 7.2 (99 reviews) | 8.5 (146 reviews) | | **Ease of Admin** | 7.7 (92 reviews) | 8.3 (30 reviews) | | **Quality of Support** | 8.2 (736 reviews) | 8.7 (100 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (90 reviews) | 8.8 (30 reviews) | | **Product Direction (% positive)** | 9.0 (763 reviews) | 9.7 (93 reviews) | --- ## Pricing ### Epic #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ModMed #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Clinical Communication and Collaboration | Product | Score | Reviews | |---|---|---| | **Epic** | N/A | N/A | | **ModMed** | N/A | N/A | #### Collaboration | Feature | Epic | ModMed | |---|---|---| | **Modules** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | #### Communication | Feature | Epic | ModMed | |---|---|---| | **Security** | Not enough data | Not enough data | | **Health Care Messages** | Not enough data | Not enough data | | **Alarms** | Not enough data | Not enough data | | **Messaging** | Not enough data | Not enough data | | **Telephone** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | #### Patient Management | Feature | Epic | ModMed | |---|---|---| | **Staff Scheduling** | Not enough data | Not enough data | | **Patient Retention** | Not enough data | Not enough data | | **CDI (Clinical Document Improvement)** | Not enough data | Not enough data | #### Operations | Feature | Epic | ModMed | |---|---|---| | **Correspondance Variety** | Not enough data | Not enough data | | **Data Sharing** | Not enough data | Not enough data | | **Cross Platform Support** | Not enough data | Not enough data | | **Routing** | Not enough data | Not enough data | | **Health Care IT Integration** | Not enough data | Not enough data | | **Analytics and Reporting** | Not enough data | Not enough data | | **Messaging Security** | Not enough data | Not enough data | ### Revenue Cycle Management | Product | Score | Reviews | |---|---|---| | **Epic** | N/A | N/A | | **ModMed** | 8.4/10 | 23 | #### Clinical | Feature | Epic | ModMed | |---|---|---| | **Compliance - Revenue Cycle Management (RCM)** | Not enough data | 8.9 (18 reviews) | | **Software Integrations - Revenue Cycle Management (RCM)** | Not enough data | 9.1 (21 reviews) | | **Task Automation - Revenue Cycle Management (RCM)** | Not enough data | 8.2 (19 reviews) | #### Financial | Feature | Epic | ModMed | |---|---|---| | **Billing Automation - Revenue Cycle Management (RCM)** | Not enough data | 8.2 (19 reviews) | | **Clearinghouse Integration - Revenue Cycle Management (RCM)** | Not enough data | 8.1 (17 reviews) | | **Claims Management - Revenue Cycle Management (RCM)** | Not enough data | 7.8 (17 reviews) | ### Clinical Documentation | Product | Score | Reviews | |---|---|---| | **Epic** | N/A | N/A | | **ModMed** | N/A | N/A | #### Operations | Feature | Epic | ModMed | |---|---|---| | **Workflow Optimization - Clinical Documentation** | Not enough data | Not enough data | | **EHR Integration - Clinical Documentation** | Not enough data | Not enough data | | **Clinical Communication - Clinical Documentation** | Not enough data | Not enough data | | **Transcription Automation - Clinical Documentation** | Not enough data | Not enough data | | **CDI Training - Clinical Documentation** | Not enough data | Not enough data | | **Clinical Data Exchange - Clinical Documentation** | Not enough data | Not enough data | | **Document Access - Clinical Documentation** | Not enough data | Not enough data | | **Digitization - Clinical Documentation** | Not enough data | Not enough data | #### Generative AI | Feature | Epic | ModMed | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Medical Transcription | Product | Score | Reviews | |---|---|---| | **Epic** | N/A | N/A | | **ModMed** | N/A | N/A | #### Voice | Feature | Epic | ModMed | |---|---|---| | **Dictation** | Not enough data | Not enough data | | **Voice Files** | Not enough data | Not enough data | | **Language and Learning Technology** | Not enough data | Not enough data | #### Transcript | Feature | Epic | ModMed | |---|---|---| | **Synchronous Text Editing** | Not enough data | Not enough data | | **Transcription Review** | Not enough data | Not enough data | | **EHR Import** | Not enough data | Not enough data | | **Interactive Editing** | Not enough data | Not enough data | | **Medical Terminology Database** | Not enough data | Not enough data | ### EHR | Product | Score | Reviews | |---|---|---| | **Epic** | 9.0/10 | 145 | | **ModMed** | 9.0/10 | 64 | #### Clinical Workflow Management | Feature | Epic | ModMed | |---|---|---| | **Multiple Medical Provider Access** | 9.1 (115 reviews) | 9.4 (53 reviews) | | **Ancillary Care Provider Access** | 8.9 (104 reviews) | 8.4 (43 reviews) | | **Meaningful Use Reporting** | 8.9 (106 reviews) | 8.9 (50 reviews) | | **Clinical Documentation** | 9.0 (124 reviews) | 9.3 (56 reviews) | #### Patient Health Information Management | Feature | Epic | ModMed | |---|---|---| | **ePHI Storage** | 9.1 (107 reviews) | 9.2 (52 reviews) | | **Interoperability** | 8.9 (102 reviews) | 9.0 (49 reviews) | | **Patient Workflow Management** | 8.9 (121 reviews) | 9.0 (54 reviews) | #### Agentic AI - EHR | Feature | Epic | ModMed | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Epic** | N/A | N/A | | **ModMed** | 8.3/10 | 24 | #### Patient-Centered Functions | Feature | Epic | ModMed | |---|---|---| | **Online Presence Management** | Not enough data | 8.8 (23 reviews) | | **Patient Feedback Management** | Not enough data | 8.3 (22 reviews) | | **Patient Portal** | Not enough data | 7.7 (23 reviews) | | **Patient Communications** | Not enough data | 8.0 (22 reviews) | | **Integration with Wearables** | Not enough data | 7.6 (21 reviews) | #### Operations | Feature | Epic | ModMed | |---|---|---| | **Workflow Management** | Not enough data | 8.3 (23 reviews) | | **Interoperability** | Not enough data | 8.8 (23 reviews) | | **Digital Intake Forms** | Not enough data | 8.8 (22 reviews) | | **Engagement Measuring** | Not enough data | 8.2 (22 reviews) | | **Patient Satisfaction Management** | Not enough data | 7.9 (23 reviews) | | **EHR Integration** | Not enough data | 8.9 (22 reviews) | | **IPC Systems Integration** | Not enough data | 8.7 (21 reviews) | #### Generative AI | Feature | Epic | ModMed | |---|---|---| | **AI Text Summarization** | Not enough data | 7.9 (11 reviews) | ### Medical Practice Management | Product | Score | Reviews | |---|---|---| | **Epic** | 8.8/10 | 25 | | **ModMed** | 9.0/10 | 42 | #### Operations Management | Feature | Epic | ModMed | |---|---|---| | **Administrative Processes** | 8.6 (18 reviews) | 9.0 (33 reviews) | | **Back Office Processes** | 8.6 (19 reviews) | 9.0 (31 reviews) | | **Workflow Coordination** | 8.8 (23 reviews) | 9.0 (32 reviews) | | **Practice Specialty Support** | 8.1 (20 reviews) | 8.7 (29 reviews) | #### Added Efficiencies | Feature | Epic | ModMed | |---|---|---| | **Integration with EHRs** | 8.8 (21 reviews) | 9.1 (27 reviews) | | **Compliance** | 9.4 (23 reviews) | 9.1 (26 reviews) | | **Integration with Billing Software** | 9.2 (18 reviews) | 8.8 (25 reviews) | | **Patient Information Management** | 9.0 (23 reviews) | 8.9 (28 reviews) | ### Telemedicine | Product | Score | Reviews | |---|---|---| | **Epic** | N/A | N/A | | **ModMed** | 9.1/10 | 11 | #### Technology | Feature | Epic | ModMed | |---|---|---| | **Telecommunications** | Not enough data | 8.8 (11 reviews) | | **Low Bandwidth Support** | Not enough data | 8.3 (11 reviews) | | **EHR Integration** | Not enough data | 9.2 (11 reviews) | #### Administration | Feature | Epic | ModMed | |---|---|---| | **Practice Branding** | Not enough data | 9.1 (11 reviews) | | **Practice Specific** | Not enough data | 9.5 (11 reviews) | | **Charting And Documentation** | Not enough data | 8.8 (11 reviews) | #### Compliance | Feature | Epic | ModMed | |---|---|---| | **HIPAA Compliance** | Not enough data | 9.5 (11 reviews) | | **State Regulation Compliance** | Not enough data | 9.5 (11 reviews) | ### Clinical Decision Support | Product | Score | Reviews | |---|---|---| | **Epic** | 8.0/10 | 13 | | **ModMed** | N/A | N/A | #### Decision Analysis | Feature | Epic | ModMed | |---|---|---| | **Discussion Archive** | 8.6 (12 reviews) | Not enough data | | **Roadmapping** | 7.7 (11 reviews) | Not enough data | | **Artificial Intelligence** | 7.3 (10 reviews) | Not enough data | | **Decision Tracking** | 8.0 (11 reviews) | Not enough data | #### Integration | Feature | Epic | ModMed | |---|---|---| | **Data** | 8.5 (11 reviews) | Not enough data | | **Applications** | 8.2 (11 reviews) | Not enough data | #### Management | Feature | Epic | ModMed | |---|---|---| | **Catalog** | 8.3 (11 reviews) | Not enough data | | **Collaboration** | 8.2 (11 reviews) | Not enough data | #### Analytics | Feature | Epic | ModMed | |---|---|---| | **Impact analysis** | 7.8 (10 reviews) | Not enough data | | **Simulation** | 7.5 (10 reviews) | Not enough data | | **Risk Factors** | 8.0 (9 reviews) | Not enough data | #### Agentic AI - Clinical Decision Support | Feature | Epic | ModMed | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | ### Medical Coding | Product | Score | Reviews | |---|---|---| | **Epic** | N/A | N/A | | **ModMed** | N/A | N/A | #### Computer-Assisted Coding - Medical Coding | Feature | Epic | ModMed | |---|---|---| | **Auto Coding** | Not enough data | Not enough data | | **Codebase Updates** | Not enough data | Not enough data | | **Code Lookup** | Not enough data | Not enough data | | **Error Checking** | Not enough data | Not enough data | | **AI Assistance** | Not enough data | Not enough data | #### Admin and Tech Workflows - Medical Coding | Feature | Epic | ModMed | |---|---|---| | **Compliance Control** | Not enough data | Not enough data | | **Reporting & Auditing** | Not enough data | Not enough data | | **EHR Integration** | Not enough data | Not enough data | ### Medical Billing | Product | Score | Reviews | |---|---|---| | **Epic** | N/A | N/A | | **ModMed** | N/A | N/A | #### Agentic AI - Medical Billing | Feature | Epic | ModMed | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | ### Long Term Post Acute Care | Product | Score | Reviews | |---|---|---| | **Epic** | N/A | N/A | | **ModMed** | N/A | N/A | #### Clinical Care - Long Term Post Acute Care | Feature | Epic | ModMed | |---|---|---| | **Care Plan Management** | Not enough data | Not enough data | | **Rehab Progress Tracking** | Not enough data | Not enough data | | **Care & Discharge Planning** | Not enough data | Not enough data | | **Point‑of‑Care Documentation** | Not enough data | Not enough data | #### Financial / Revenue Cycle - Long Term Post Acute Care | Feature | Epic | ModMed | |---|---|---| | **Claim Submission & Scrubbing** | Not enough data | Not enough data | #### Analytics & Quality / Compliance - Long Term Post Acute Care | Feature | Epic | ModMed | |---|---|---| | **Quality Measures & Outcomes Tracking** | Not enough data | Not enough data | | **Predictive Risk Stratification** | Not enough data | Not enough data | #### Operations & Workforce - Long Term Post Acute Care | Feature | Epic | ModMed | |---|---|---| | **Scheduling & Staffing Optimization** | Not enough data | Not enough data | | **Task & Workflow Management** | Not enough data | Not enough data | ### AI Patient Engagement & Operations | Product | Score | Reviews | |---|---|---| | **Epic** | N/A | N/A | | **ModMed** | N/A | N/A | #### Patient Communication & Engagement | Feature | Epic | ModMed | |---|---|---| | **Personalized Patient Outreach** | Not enough data | Not enough data | | **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | | **Two-Way Patient Messaging** | Not enough data | Not enough data | | **AI-Powered Appointment Reminders** | Not enough data | Not enough data | #### Scheduling & Access Optimization | Feature | Epic | ModMed | |---|---|---| | **Self-Service Appointment Scheduling** | Not enough data | Not enough data | | **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | | **AI-Based Scheduling Optimization** | Not enough data | Not enough data | | **Waitlist & Cancellation Management** | Not enough data | Not enough data | #### Care Coordination & Automation | Feature | Epic | ModMed | |---|---|---| | **Risk Stratification & Patient Prioritization** | Not enough data | Not enough data | | **Automated Care Pathway Guidance** | Not enough data | Not enough data | | **Referral Management** | Not enough data | Not enough data | #### Operational Intelligence & Integration | Feature | Epic | ModMed | |---|---|---| | **Predictive No-Show Analytics** | Not enough data | Not enough data | | **EHR & Practice Management Integration** | Not enough data | Not enough data | | **Operational Performance Dashboards** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [EHR Software](https://www.g2.com/categories/ehr), [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Unique to Epic (3):** [Clinical Decision Support](https://www.g2.com/categories/clinical-decision-support), [Long Term Post Acute Care](https://www.g2.com/categories/long-term-post-acute-care), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations) **Unique to ModMed (8):** [Medical Transcription Software](https://www.g2.com/categories/medical-transcription), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Revenue Cycle Management Software](https://www.g2.com/categories/revenue-cycle-management), [Telemedicine Software](https://www.g2.com/categories/telemedicine), [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration), [Clinical Documentation Software](https://www.g2.com/categories/clinical-documentation), [Medical Billing Software](https://www.g2.com/categories/medical-billing), [Medical Coding Software](https://www.g2.com/categories/medical-coding) --- ## Reviewer Demographics ### By Company Size | Segment | Epic | ModMed | |---|---|---| | **Small-Business** | 6.4% | 60.9% | | **Mid-Market** | 16.4% | 36.5% | | **Enterprise** | 77.2% | 2.6% | ### By Industry #### Epic - **Hospital & Health Care:** 74.7% - **Medical Practice:** 9.5% - **Health, Wellness and Fitness:** 5.4% - **Higher Education:** 2.2% - **Mental Health Care:** 1.0% - **Insurance:** 0.8% - **Research:** 0.7% - **Pharmaceuticals:** 0.6% - **Information Technology and Services:** 0.6% - **Retail:** 0.4% - **Other:** 4.1% #### ModMed - **Medical Practice:** 57.9% - **Hospital & Health Care:** 24.5% - **Health, Wellness and Fitness:** 6.5% - **Accounting:** 4.2% - **Alternative Medicine:** 1.1% - **Cosmetics:** 0.8% - **Financial Services:** 0.8% - **Plastics:** 0.8% - **Government Administration:** 0.4% - **Medical Devices:** 0.4% - **Other:** 2.7% --- ## Alternatives ### Alternatives to Epic - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (257 reviews) - [Cerner](https://www.g2.com/products/cerner/reviews) — 3.5/5 stars (239 reviews) - [WebPT](https://www.g2.com/products/webpt/reviews) — 4.4/5 stars (162 reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) — 3.7/5 stars (157 reviews) - [Practice Fusion](https://www.g2.com/products/practice-fusion/reviews) — 3.8/5 stars (62 reviews) - [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) — 4.2/5 stars (26 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) — 4.5/5 stars (16 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews) - [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (298 reviews) ### Alternatives to ModMed - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) — 3.7/5 stars (172 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (257 reviews) - [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.7/5 stars (306 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4079 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (339 reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) — 4.5/5 stars (333 reviews) - [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (298 reviews) --- ## Top Discussions ### Epic - Title: [What does Epic software do?](https://www.g2.com/discussions/what-does-epic-software-do) — 2 comments > **Top comment:** "Electronic health record utilized by many hospitals and hospital systems" - Title: [What is the easiest way to access inputting diagnoses?](https://www.g2.com/discussions/26725-what-is-the-easiest-way-to-access-inputting-diagnoses) — 2 comments, 1 upvote > **Top comment:** "if sending to another physician via a referral, there is a field called dx/px; where you can either free text the diagnosis / procedure, or use one of the..." - Title: [What is the easiest way to access inputting diagnoses?](https://www.g2.com/discussions/25537-what-is-the-easiest-way-to-access-inputting-diagnoses) — 2 comments, 1 upvote > **Top comment:** "I am searching for this too. I am finding that people are frustrated and possibly not using to exact diagnosis." - Title: [Why is epic software so popular?](https://www.g2.com/discussions/why-is-epic-software-so-popular) — 1 comment > **Top comment:** "Easy and convenient whether you are a user or provider. " - Title: [What is the easiest way to access inputting diagnoses?](https://www.g2.com/discussions/what-is-the-easiest-way-to-access-inputting-diagnoses-bd0b4619-7145-41b2-9dfd-44b496bc9150) — 1 comment > **Top comment:** "Summary, SBARP, and you can edit their problem list!" ### ModMed - Title: [What is ModMed used for?](https://www.g2.com/discussions/what-is-modmed-used-for) — 1 comment > **Top comment:** "We are currently using Mod Med for our EMR" - Title: [What is Modmed boost?](https://www.g2.com/discussions/what-is-modmed-boost) — 1 comment > **Top comment:** "It is an automated billing service with limited customer service." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/epic-vs-modmed)