Introducing G2.ai, the future of software buying.Try now
Compare Maqsam and ZIWO 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Leaptree Optimize
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
At a Glance
Market Segments
Mid-Market (51.2% of reviews)
Enterprise (52.7% of reviews)
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Starting at $40.00 1 User Per Month
Maqsam
Star Rating
(47)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Browse all 3 pricing plansZIWO
Star Rating
(79)4.9 out of 5
Market Segments
Enterprise (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $40.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ZIWO excels in ease of use with a perfect score of 10.0, while Maqsam falls behind with a score of 8.9. Reviewers mention that ZIWO's intuitive interface significantly reduces the learning curve for new users.
- Reviewers mention that ZIWO's Call Back feature received a perfect score of 10.0, highlighting its effectiveness in enhancing customer experience. In contrast, Maqsam's Call Back feature is not as highly rated, which users say can lead to longer wait times for customers.
- G2 users report that ZIWO's Quality of Support is rated at 9.7, indicating a strong commitment to customer service. Users on G2 mention that Maqsam's support, rated at 9.1, is satisfactory but lacks the responsiveness that ZIWO provides.
- Users say that ZIWO's IVR system is rated at 10.0, making it a standout feature that streamlines customer interactions. In comparison, Maqsam's IVR, rated at 8.5, is functional but lacks some of the advanced capabilities that ZIWO offers.
- Reviewers mention that ZIWO's Reporting & Dashboards feature is rated at 9.9, providing comprehensive insights that help businesses make informed decisions. Users report that Maqsam's Reporting & Dashboards, rated at 8.0, do not offer the same level of detail or customization.
- Users report that ZIWO's Persistent Data feature, rated at 9.4, allows for better customer interaction continuity, which is crucial for maintaining relationships. In contrast, Maqsam's Persistent Data feature, rated at 8.8, is effective but does not provide the same depth of data retention that ZIWO does.
Pricing
Entry-Level Pricing
Maqsam
Seat Plans Telephony
Starting at $45.00
1 User Per Month
- Free Setup fees
- Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting
ZIWO
Cloud Business Phone System
Starting at $40.00
1 User Per Month
Minimum of 3 users.
Ideal for non-customer facing teams or receptionists
- Cloud PBX
- Standard IVR
- Inbound Roaming Agent
Free Trial
Maqsam
Free Trial is available
ZIWO
Free Trial is available
Ratings
Meets Requirements
8.7
32
9.7
67
Ease of Use
9.1
34
9.9
68
Ease of Setup
8.8
30
9.8
54
Ease of Admin
9.0
28
9.7
30
Quality of Support
9.1
34
9.7
67
Has the product been a good partner in doing business?
9.1
27
9.8
30
Product Direction (% positive)
9.6
31
9.8
66
Features by Category
Channels
8.1
17
9.7
62
7.6
13
Feature Not Available
7.2
13
Feature Not Available
7.0
14
Feature Not Available
7.7
14
Feature Not Available
Generative AI
7.9
14
9.1
41
Functions
8.2
17
9.4
59
8.3
16
9.4
57
8.9
15
9.6
59
8.0
16
9.6
56
8.2
17
9.2
56
8.3
17
9.4
56
8.2
17
9.4
59
8.7
15
9.6
58
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
17
9.6
53
8.8
19
9.6
55
8.2
17
9.8
58
9.3
18
9.5
57
8.3
14
9.6
55
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
10
Not enough data
8.6
13
Not enough data
9.3
12
Not enough data
9.6
13
Not enough data
9.8
11
Not enough data
9.6
13
Not enough data
9.2
11
Not enough data
Generative AI
9.0
10
Not enough data
Workforce Management
9.9
12
Not enough data
9.4
12
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.7
13
Not enough data
9.3
12
Not enough data
Customer Support
8.7
5
Not enough data
9.0
5
Not enough data
7.3
5
Not enough data
Automation
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Artificial Intelligence
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
7.7
5
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Maqsam and ZIWO are categorized as Contact Center
Unique Categories
Maqsam is categorized as Speech Analytics, Call Center Infrastructure (CCI), AI Agents For Business Operations, and Customer Service Automation
ZIWO has no unique categories
Reviews
Reviewers' Company Size
Maqsam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZIWO
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.6%
Financial Services
9.3%
Computer Software
9.3%
Retail
7.0%
Logistics and Supply Chain
7.0%
Other
55.8%
Financial Services
47.3%
Consumer Services
18.9%
Real Estate
5.4%
Marketing and Advertising
2.7%
Information Technology and Services
2.7%
Other
23.0%
Discussions
Maqsam has no discussions with answers
How to assign skills to an agent in ZIWO
1 Comment
Official Response from ZIWO
Look for the three vertical dots on the upper right hand of Ziwo page then click on agent. Find an agent you want to assign a skill(s), click on the three...Read more
How to check the Abandoned Calls in ZIWO
1 Comment
Official Response from ZIWO
First through live view for daily stats and second option is by adding Abandoned call widget under statistics after creating a new dashboard just to get the...Read more
how to avoid latency
1 Comment
Official Response from ZIWO
Loading of the platform mainly depends on the quality of your network, If your internet speed is slow like any or web application ZIWO will also take time to...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
