Compare Maqsam and ZIWO 
Featured Products
At a Glance
Market Segments
Mid-Market (48.9% of reviews)
Enterprise (52.7% of reviews)
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Starting at $40.00 1 User Per Month
Maqsam
Star Rating
(49)4.6 out of 5
Market Segments
Mid-Market (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Browse all 3 pricing plansZIWO
Star Rating
(79)4.9 out of 5
Market Segments
Enterprise (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $40.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ZIWO excels in overall user satisfaction, reflected in its higher G2 Score, which indicates a strong preference among users for its intuitive features and ease of use. Recent feedback highlights its "easy tracking system for reporting history" and seamless customer support.
- Users say that Maqsam offers a straightforward experience, with many appreciating how "simple it feels despite doing a lot under the hood." This suggests that while it may not have the same level of acclaim as ZIWO, it still provides a solid user experience with effective call routing and a comprehensive feature set.
- Reviewers mention that ZIWO's implementation process is notably quick and user-friendly, with many users praising its "ease of implementation." This is a significant advantage for teams looking to get up and running without extensive downtime.
- According to verified reviews, Maqsam is recognized for its accessibility, particularly with its mobile app, which allows users to manage calls and access features on the go. Users appreciate the convenience of downloadable Excel transcripts, enhancing their ability to track conversations.
- G2 reviewers highlight ZIWO's superior support quality, with many users noting that the platform has been a "good partner in doing business." This consistent support can be crucial for teams that rely heavily on their contact center solutions.
- Users report that while Maqsam has a variety of features, it sometimes lacks the depth of functionality that ZIWO offers, particularly in areas like speech analytics and session routing. This could be a consideration for teams that require more advanced capabilities in their contact center software.
Pricing
Entry-Level Pricing
Maqsam
Seat Plans Telephony
Starting at $45.00
1 User Per Month
- Free Setup fees
- Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting
ZIWO
Cloud Business Phone System
Starting at $40.00
1 User Per Month
Minimum of 3 users.
Ideal for non-customer facing teams or receptionists
- Cloud PBX
- Standard IVR
- Inbound Roaming Agent
Free Trial
Maqsam
Free Trial is available
ZIWO
Free Trial is available
Ratings
Meets Requirements
8.7
35
9.7
67
Ease of Use
9.1
36
9.9
68
Ease of Setup
8.6
32
9.8
54
Ease of Admin
8.9
30
9.7
30
Quality of Support
9.1
37
9.7
67
Has the product been a good partner in doing business?
9.0
29
9.8
30
Product Direction (% positive)
9.7
34
9.8
66
Features by Category
Channels
8.2
18
9.7
62
7.6
13
Feature Not Available
7.2
13
Feature Not Available
7.2
15
Feature Not Available
7.9
15
Feature Not Available
Generative AI
8.0
15
9.1
41
Functions
8.2
17
9.4
59
8.4
17
9.4
57
9.0
16
9.6
59
8.1
17
9.6
56
8.3
18
9.2
56
8.4
18
9.4
56
8.3
18
9.4
59
8.8
16
9.6
58
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.4
18
9.6
53
8.8
20
9.6
55
8.3
18
9.8
58
9.3
19
9.5
57
8.3
14
9.6
55
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
10
Not enough data
8.6
13
Not enough data
9.3
12
Not enough data
9.6
13
Not enough data
9.8
11
Not enough data
9.6
13
Not enough data
9.2
11
Not enough data
Generative AI
9.0
10
Not enough data
Workforce Management
9.9
12
Not enough data
9.4
12
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.7
13
Not enough data
9.3
12
Not enough data
Customer Support
8.7
5
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
Automation
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Artificial Intelligence
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
8.1
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Maqsam and ZIWO are categorized as Contact Center
Unique Categories
Maqsam is categorized as Speech Analytics, Call Center Infrastructure (CCI), AI Agents For Business Operations, and Customer Service Automation
ZIWO has no unique categories
Reviews
Reviewers' Company Size
Maqsam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZIWO
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Financial Services
9.1%
Computer Software
9.1%
Retail
6.8%
Real Estate
6.8%
Other
56.8%
Financial Services
47.3%
Consumer Services
18.9%
Real Estate
5.4%
Marketing and Advertising
2.7%
Information Technology and Services
2.7%
Other
23.0%
Discussions
What is Maqsam used for?
1 Comment
YA
Cloud call center systemRead more
Maqsam has no more discussions with answers
how to avoid latency
1 Comment
Official Response from ZIWO
Loading of the platform mainly depends on the quality of your network, If your internet speed is slow like any or web application ZIWO will also take time to...Read more
How to assign skills to an agent in ZIWO
1 Comment
Official Response from ZIWO
Look for the three vertical dots on the upper right hand of Ziwo page then click on agent. Find an agent you want to assign a skill(s), click on the three...Read more
How to check the Abandoned Calls in ZIWO
1 Comment
Official Response from ZIWO
First through live view for daily stats and second option is by adding Abandoned call widget under statistics after creating a new dashboard just to get the...Read more
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