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# Maqsam vs ZIWO Comparison - What are their main differences?

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Reviews

**Maqsam** [

4.7/5(108)

](https://www.g2.com/products/maqsam/reviews#reviews)

**ZIWO** [

4.9/5(79)

](https://www.g2.com/products/ziwo/reviews#reviews)

Pricing

**Maqsam**
Free Trial

No pricing available

**ZIWO**
Free Trial

**Starting at $40.00** 1 User Per Month · Cloud Business Phone System

**Pricing Insights**
from reviews

Time to Implement

**Maqsam**
1 monthFaster

Based on 17 responses

**ZIWO**
2 months

Based on 7 responses

Return on Investment

**Maqsam**
10 months

Based on 15 responses

**ZIWO**
4 months6 months sooner

Based on 18 responses

Perceived Cost

**Maqsam**
$$$$$

**ZIWO**
$$$$$

Average Discount

**Maqsam**
7%

**ZIWO**
Not enough reviews yet

 ![Maqsam](https://images.g2crowd.com/uploads/product/hd_favicon/5b4163079f0013b40a262180a4f88a39/maqsam.svg "Maqsam")

 ![ZIWO](https://images.g2crowd.com/uploads/product/hd_favicon/2d2a9e60538f664599303b3f79d67d28/ziwo.svg "ZIWO")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Maqsam**
[
Ease of Use (16)
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105319&qs=pros-and-cons#reviews)[
Customer Support (9)
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105527&qs=pros-and-cons#reviews)[
Call Issues (8)
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=1105581&qs=pros-and-cons#reviews)[
Poor Call Quality (5)
](https://www.g2.com/products/maqsam/reviews?filters%5Bsentiment_snippet%5D=2309611&qs=pros-and-cons#reviews)

**ZIWO**
[
Ease of Use (40)
](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=1340949&qs=pros-and-cons#reviews)[
Easy Implementation (27)
](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019949&qs=pros-and-cons#reviews)[
Technical Issues (2)
](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019947&qs=pros-and-cons#reviews)[
Unreliability (2)
](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=1996449&qs=pros-and-cons#reviews)

Integrations

**Maqsam**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")

HubSpot Sales Hub

](https://www.g2.com/products/hubspot-sales-hub/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")

Service Hub

](https://www.g2.com/products/hubspot-service-hub/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_11df00d92568ecc89d4d15e072df8cc6/pipedrive.png "Product Avatar Image")

Pipedrive

](https://www.g2.com/products/pipedrive/reviews)[
View all
](https://www.g2.com/products/maqsam/integrations)

**ZIWO**
Not enough data

Screenshots

**Maqsam**
 ![Maqsam screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1391501/screely-1722151686688-_1_.png)

**ZIWO**
 ![ZIWO screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/111818/Live-Dashboard.png)

Ratings

Meets Requirements

**Maqsam**

9.0

9.072

**ZIWO**

9.7

9.767

Ease of Use

**Maqsam**

9.4

9.474

**ZIWO**

9.9

9.968

Ease of Setup

**Maqsam**

9.1

9.170

**ZIWO**

9.8

9.854

Ease of Admin

**Maqsam**

9.1

9.140

**ZIWO**

9.7

9.730

Quality of Support

**Maqsam**

9.2

9.273

**ZIWO**

9.7

9.767

Has the product been a good partner in doing business?

**Maqsam**

9.2

9.239

**ZIWO**

9.8

9.830

Product Direction (% positive)

**Maqsam**

9.3

9.368

**ZIWO**

9.8

9.866

Features

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

8.5

48

9.5

66

Channels

Voice

9.2

44

9.7(won by 0.5)

62

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Social

7.6(won by default)

13

Feature Not Available

Live Chat

7.2(won by default)

13

Feature Not Available

Mobile SMS

7.2(won by default)

15

Feature Not Available

Email

7.9(won by default)

15

Feature Not Available

Generative AI

AI Text-to-Speech

8.1

16

9.1(won by 1.0)

41

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Generative AI

Not enough data

Not enough data

Functions

Call Routing

8.5

20

9.4(won by 0.9)

59

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Session Queuing

8.6

19

9.4(won by 0.8)

57

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Concurrent Calling

9.2

22

9.6(won by 0.4)

59

Speech Analytics

8.3

20

9.6(won by 1.3)

56

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Auto Dialer

8.5

22

9.2(won by 0.7)

56

 (There is a greater than 0.5 difference between this product's rating and its competitors)

IVR

9.0

27

9.4(won by 0.4)

56

Inbound Screen Pop

8.4

19

9.4(won by 1.0)

59

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Persistent Data

8.8

17

9.6(won by 0.8)

58

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

8.4

20

9.6(won by 1.2)

53

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Administrator Access

9.1

25

9.6(won by 0.5)

55

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Reporting & Dashboards

8.8

25

9.8(won by 1.0)

58

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Session Recording

9.4

22

9.5(won by 0.1)

57

Agent Scheduling and Assignment

8.5

16

9.6(won by 1.1)

55

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

9.4

30

Not enough data

Platform

Omnichannel

8.5(won by default)

11

Not enough data

Mobile Access

8.8(won by default)

21

Not enough data

Queue Management

9.4(won by default)

14

Not enough data

Call Routing

9.7(won by default)

18

Not enough data

Call Back

9.8(won by default)

16

Not enough data

IVR

9.6(won by default)

19

Not enough data

Automatic Call Distribution

9.4(won by default)

14

Not enough data

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

9.2(won by default)

12

Not enough data

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

9.7(won by default)

18

Not enough data

Performance Evaluation

9.5(won by default)

14

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

9.8(won by default)

19

Not enough data

Reporting & Dashboards

9.4(won by default)

18

Not enough data

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.7

10

Not enough data

Customer Support

Text

8.7(won by default)

5

Not enough data

Speech

9.4(won by default)

9

Not enough data

Knowledge Base

8.1(won by default)

7

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Automation

Ticket Resolution

9.0(won by default)

8

Not enough data

Customization

9.3(won by default)

7

Not enough data

Intelligent Routing

9.2(won by default)

6

Not enough data

Customizable Templates

Not enough data

Not enough data

Artificial Intelligence

Learning

8.8(won by default)

7

Not enough data

Language

8.8(won by default)

7

Not enough data

Conversational AI

8.6(won by default)

6

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Workflow Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Customer Communication

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

8.8

11

Not enough data

Generative AI

AI Text Summarization

8.8(won by default)

10

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Live Chat

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Scheduled Recording

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Recording

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Audio Capture

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Self-Service Search

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Request Assignment

Not enough data

Not enough data

Speech-to-Text Analysis

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Show 5 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

Not enough data

Responses

Personalization

Not enough data

Not enough data

Route To Human

Not enough data

Not enough data

Natural Language Understanding (NLU)

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Automation - AI Agents

Sales Follow-Up

Not enough data

Not enough data

Customer Interaction Automation

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Simulation and Scenario Generation

Not enough data

Not enough data

Platform

Conversation Editor

Not enough data

Not enough data

Integration

Not enough data

Not enough data

Human-In-The-Loop

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Human-in-the-loop (HITL)

Not enough data

Not enough data

Autonomy - AI Agents

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Additional Functionality

Agent Collaboration

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Prompt Engineering

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

For No-Code Development

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Dynamic Modeling

Not enough data

Not enough data

API

Not enough data

Not enough data

Memory Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Cost Management

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Natural Language Interface

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Integration Management

Not enough data

Not enough data

Customizable Frameworks

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Attended Automation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Unattended Automation

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Maqsam](https://images.g2crowd.com/uploads/product/hd_favicon/5b4163079f0013b40a262180a4f88a39/maqsam.svg "Maqsam")](https://www.g2.com/products/maqsam/reviews)

Maqsam

Small-Business(50 or fewer emp.)

58.3%

Mid-Market(51-1000 emp.)

37.9%

Enterprise(\> 1000 emp.)

3.9%

[![ZIWO](https://images.g2crowd.com/uploads/product/hd_favicon/2d2a9e60538f664599303b3f79d67d28/ziwo.svg "ZIWO")](https://www.g2.com/products/ziwo/reviews)

ZIWO

Small-Business(50 or fewer emp.)

8.1%

Mid-Market(51-1000 emp.)

39.2%

Enterprise(\> 1000 emp.)

52.7%

Small-Business

(50 or fewer emp.)

58.3%

8.1%

Mid-Market

(51-1000 emp.)

37.9%

39.2%

Enterprise

(\> 1000 emp.)

3.9%

52.7%

Reviewers' Industry

[![Maqsam](https://images.g2crowd.com/uploads/product/hd_favicon/5b4163079f0013b40a262180a4f88a39/maqsam.svg "Maqsam")](https://www.g2.com/products/maqsam/reviews)
Maqsam

Financial Services

9.9%

Information Technology and Services

8.6%

Real Estate

7.4%

Education Management

7.4%

Automotive

6.2%

Other

60.5%

[![ZIWO](https://images.g2crowd.com/uploads/product/hd_favicon/2d2a9e60538f664599303b3f79d67d28/ziwo.svg "ZIWO")](https://www.g2.com/products/ziwo/reviews)
ZIWO

Financial Services

47.3%

Consumer Services

18.9%

Real Estate

5.4%

Banking

2.7%

Business Supplies and Equipment

2.7%

Other

23.0%

FAQs

## Maqsam vs ZIWO FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between ZIWO vs Maqsam?

ZIWO stands out for higher reviewer ratings and satisfaction scores, while Maqsam is noted for its broader feature set including live chat and social features.

| [ZIWO](https://www.g2.com/products/ziwo/reviews) | [Maqsam](https://www.g2.com/products/maqsam/reviews) |
| --- | --- |
| 4.9/5 (79 reviews) | 4.7/5 (104 reviews) |
| Enterprise | Small-Business |
| 9.8 | 9.1 |
| 9.7 | 9.2 |
| Ease of Use (40 all-time mentions) | Features (9 all-time mentions) |

### How do the pricing models of ZIWO and Maqsam compare?

ZIWO is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Maqsam.

- **ZIWO:** In recent reviews, many highlight ZIWO as offering good value and high-quality service for the price.
- **Maqsam:** Recent reviewers note Maqsam's reasonable cost but mention that pricing can become higher than expected due to additional charges for agent seats and phone numbers.
- **Switching reasons:** Several reviewers switched to Maqsam for its simplified reporting and automation, but some cite cost structure as a consideration.

### What are the best alternatives to ZIWO and Maqsam?

The top 3 alternatives to ZIWO and Maqsam are Genesys Cloud CX, Aircall, and Talkdesk.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ZIWO](https://www.g2.com/products/ziwo/reviews) | 4.9/5 (79 reviews) | Enterprise | Reviewers highlight good value and high-quality service for the price. | Ease of Use (40 all-time mentions) |
| [Maqsam](https://www.g2.com/products/maqsam/reviews) | 4.7/5 (104 reviews) | Small-Business | Reviewers note reasonable cost but mention additional charges can add up. | Features (9 all-time mentions) |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | — |
| [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1644 reviews) | Small-Business | — | — |
| [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2586 reviews) | Small-Business | — | — |

### Which Contact Center features should I prioritize when comparing ZIWO and Maqsam?

Buyers comparing ZIWO and Maqsam should prioritize Ease of Use, Ease of Setup, Quality of Support, Integrations, and Feature Set.

- **Ease of Use:** ZIWO scores 9.9, Maqsam 9.4; ZIWO has 40 all-time mentions for ease of use.
- **Ease of Setup:** ZIWO scores 9.8, Maqsam 9.1.
- **Quality of Support:** ZIWO scores 9.7, Maqsam 9.2.
- **Integrations:** ZIWO has 4 all-time mentions for easy integrations; Maqsam is cited for Freshdesk integration in recent reviews.
- **Feature Set:** Maqsam offers live chat and social features not present in ZIWO.

### What are the pros and cons of ZIWO vs Maqsam?

ZIWO's headline strength is ease of use, while Maqsam is recognized for its feature set and integrations.

- **ZIWO strengths:** Ease of Use (40 all-time mentions), Easy Implementation (27), Customer Support (25), Call Quality (8), Easy Integrations (4), Efficiency (4), Reliability (4).
- **ZIWO trade-offs:** Technical Issues (2), Unreliability (2), Complexity (1), Connection Issues (1), Dialer Issues (1).
- **Maqsam strengths:** Features (9 all-time mentions), Analytics (1), integrations with Freshdesk and CRM tools, user-friendly interface.
- **Maqsam trade-offs:** Connection Issues (3), Improvements Needed (1), occasional higher costs due to pricing structure, requests for more advanced reporting and dashboard customization.

### Is ZIWO or Maqsam better for small businesses?

Maqsam is better suited for small businesses, as it is most frequently reviewed by small-business users and praised for its ease of use and onboarding.

- **ZIWO:** Largest reviewer segment is Enterprise; reviewers highlight ease of use and implementation but less focus on small-business needs.
- **Maqsam:** Largest reviewer segment is Small-Business; reviewers consistently cite ease of setup, user-friendly interface, and responsive support as key benefits for small teams.

### Which Contact Center platform has better integrations?

Reviewers favor ZIWO for integrations, citing more frequent mentions of easy integrations and Hubspot integration.

- **ZIWO:** Easy Integrations (4 all-time mentions), Hubspot integration mentioned in recent reviews.
- **Maqsam:** Freshdesk integration cited in recent reviews, with requests for more plug-and-play CRM integrations.

### How do ZIWO and Maqsam compare on customer support?

ZIWO and Maqsam are rated within 0.5 points on Quality of Support, with ZIWO holding a slight lead at 9.7 versus Maqsam's 9.2.

- **ZIWO:** 25 all-time mentions for customer support; reviewers consistently praise responsive and helpful support teams.
- **Maqsam:** Reviewers highlight professional, responsive support and 24/7 availability, with specific praise for account managers and onboarding assistance.

### Which is easier to implement, ZIWO or Maqsam?

ZIWO leads on Ease of Setup with a score of 9.8 compared to Maqsam's 9.1, indicating a smoother implementation experience.

- **ZIWO:** Reviewers frequently cite easy implementation and setup, with 27 all-time mentions for easy implementation and 1 for easy setup.
- **Maqsam:** Reviewers describe the setup as straightforward and user-friendly, but some mention initial integration challenges and requests for more onboarding guidance.

### Which product has better Integration?

ZIWO is favored for Integration, with more reviewer-cited mentions and higher satisfaction scores.

- **ZIWO:** Easy Integrations (4 all-time mentions), Hubspot integration cited, and a Meets Requirements score of 9.7.
- **Maqsam:** Freshdesk integration mentioned in recent reviews, Meets Requirements score of 8.9, and requests for more CRM integrations.

Alternatives

**Maqsam Alternatives**

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

[
Aircall
](/products/aircall/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk")

[
CloudTalk
](/products/cloudtalk/reviews)

**ZIWO Alternatives**

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

[
Aircall
](/products/aircall/reviews)

 ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk")

[
CloudTalk
](/products/cloudtalk/reviews)