# Maqsam vs ZIWO Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ZIWO excels in overall user satisfaction, reflected in its higher G2 Score, which indicates a strong preference among users for its intuitive features and ease of use. Recent feedback highlights its "easy tracking system for reporting history" and seamless customer support.
- **Users say** that Maqsam offers a straightforward experience, with many appreciating how "simple it feels despite doing a lot under the hood." This suggests that while it may not have the same level of acclaim as ZIWO, it still provides a solid user experience with effective call routing and a comprehensive feature set.
- **Reviewers mention** that ZIWO's implementation process is notably quick and user-friendly, with many users praising its "ease of implementation." This is a significant advantage for teams looking to get up and running without extensive downtime.
- **According to verified reviews** , Maqsam is recognized for its accessibility, particularly with its mobile app, which allows users to manage calls and access features on the go. Users appreciate the convenience of downloadable Excel transcripts, enhancing their ability to track conversations.
- **G2 reviewers highlight** ZIWO's superior support quality, with many users noting that the platform has been a "good partner in doing business." This consistent support can be crucial for teams that rely heavily on their contact center solutions.
- **Users report** that while Maqsam has a variety of features, it sometimes lacks the depth of functionality that ZIWO offers, particularly in areas like speech analytics and session routing. This could be a consideration for teams that require more advanced capabilities in their contact center software.



| | Maqsam | ZIWO | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 83 | 79 | 
| **Largest Market Segment** | Small-Business (55.1% of reviews) | Enterprise (52.7% of reviews) | 
| **Entry Level Price** | Starting at $45.00 1 User Per Month | Starting at $40.00 1 User Per Month | 

---
## Top Pros & Cons

### Maqsam

Pros:
- Ease of Use (14 reviews)
- Features (8 reviews)

Cons:
- Call Issues (6 reviews)
- Call Quality Issues (5 reviews)

### ZIWO

Pros:
- Ease of Use (40 reviews)
- Easy Implementation (27 reviews)

Cons:
- Technical Issues (2 reviews)
- Unreliability (2 reviews)

---
## Ratings Comparison
| Rating | Maqsam | ZIWO | 
|---|---|---|
  | **Meets Requirements** | 8.9 (54 reviews) | 9.7 (67 reviews) | 
  | **Ease of Use** | 9.3 (56 reviews) | 9.9 (68 reviews) | 
  | **Ease of Setup** | 8.9 (52 reviews) | 9.8 (54 reviews) | 
  | **Ease of Admin** | 9.0 (33 reviews) | 9.7 (30 reviews) | 
  | **Quality of Support** | 9.1 (56 reviews) | 9.7 (67 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (32 reviews) | 9.8 (30 reviews) | 
  | **Product Direction (% positive)** | 9.3 (52 reviews) | 9.8 (66 reviews) | 

---
## Pricing

### Maqsam

#### Entry-Level Pricing

Plan: Seat Plans Telephony

Price: Starting at $45.00 1 User Per Month

Key Features:
- Free Setup fees  
- Free AI Features  (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting  

[Browse all 3 editions](https://www.g2.com/products/maqsam/pricing)

#### Free Trial

Yes

### ZIWO

#### Entry-Level Pricing

Plan: Cloud Business Phone System

Price: Starting at $40.00 1 User Per Month

Description: Minimum of 3 users. 

Ideal for non-customer facing teams or receptionists 

Key Features:
- Cloud PBX
- Standard IVR
- Inbound Roaming Agent

[Browse all 3 editions](https://www.g2.com/products/ziwo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Maqsam** | 8.4/10 | 35 |
| **ZIWO** | 9.5/10 | 66 |

#### Channels

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Voice** | 8.8 (31 reviews) | 9.7 (62 reviews) | 
| **Social** | 7.6 (13 reviews) | Feature Not Available | 
| **Web Chat** | 7.2 (13 reviews) | Feature Not Available | 
| **Mobile SMS** | 7.2 (15 reviews) | Feature Not Available | 
| **Email** | 7.9 (15 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **AI Text-to-Speech** | 8.1 (16 reviews) | 9.1 (41 reviews) | 

#### Functions

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Session Routing** | 8.4 (19 reviews) | 9.4 (59 reviews) | 
| **Session Queuing** | 8.5 (18 reviews) | 9.4 (57 reviews) | 
| **Concurrent Calling** | 9.1 (19 reviews) | 9.6 (59 reviews) | 
| **Speech Analytics** | 8.1 (18 reviews) | 9.6 (56 reviews) | 
| **Auto Dialer** | 8.4 (19 reviews) | 9.2 (56 reviews) | 
| **IVR** | 8.7 (22 reviews) | 9.4 (56 reviews) | 
| **Inbound Screen Pop** | 8.3 (18 reviews) | 9.4 (59 reviews) | 
| **Persistent Data** | 8.8 (17 reviews) | 9.6 (58 reviews) | 

#### Agentic AI - Contact Center

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Session Summary Notes** | 8.3 (19 reviews) | 9.6 (53 reviews) | 
| **Administrator Access** | 9.0 (23 reviews) | 9.6 (55 reviews) | 
| **Reporting & Dashboards** | 8.6 (22 reviews) | 9.8 (58 reviews) | 
| **Session Recording** | 9.4 (21 reviews) | 9.5 (57 reviews) | 
| **Agent Scheduling and Assignment** | 8.4 (15 reviews) | 9.6 (55 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Maqsam** | N/A | N/A |
| **ZIWO** | N/A | N/A |

#### Responses

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Maqsam** | 9.4/10 | 21 |
| **ZIWO** | N/A | N/A |

#### Platform

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Omnichannel** | 8.3 (10 reviews) | Not enough data | 
| **Mobile Access** | 8.6 (16 reviews) | Not enough data | 
| **Queue Management** | 9.3 (12 reviews) | Not enough data | 
| **Call Routing** | 9.6 (14 reviews) | Not enough data | 
| **Call Back** | 9.8 (15 reviews) | Not enough data | 
| **IVR** | 9.6 (17 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.4 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **AI Text-to-Speech** | 9.1 (11 reviews) | Not enough data | 

#### Workforce Management

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Call Monitoring** | 9.9 (15 reviews) | Not enough data | 
| **Performance Evaluation** | 9.5 (13 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Call Recording** | 9.8 (15 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.4 (13 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Maqsam** | 8.8/10 | 7 |
| **ZIWO** | N/A | N/A |

#### Customer Support

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Text** | 8.7 (5 reviews) | Not enough data | 
| **Speech** | 9.3 (7 reviews) | Not enough data | 
| **Knowledge Base** | 7.8 (6 reviews) | Not enough data | 

#### Automation

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Ticket Resolution** | 8.8 (7 reviews) | Not enough data | 
| **Customization** | 9.3 (7 reviews) | Not enough data | 
| **Intelligent Routing** | 9.2 (6 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Learning** | 8.8 (7 reviews) | Not enough data | 
| **Language** | 8.6 (6 reviews) | Not enough data | 
| **Conversational AI** | 8.6 (6 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Maqsam** | 8.7/10 | 9 |
| **ZIWO** | N/A | N/A |

#### Generative AI

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **AI Text Summarization** | 8.7 (9 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Maqsam** | N/A | N/A |
| **ZIWO** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Maqsam** | N/A | N/A |
| **ZIWO** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Maqsam | ZIWO | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Maqsam (5):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)



---
## Reviewer Demographics

### By Company Size

| Segment | Maqsam | ZIWO | 
|---|---|---|
| **Small-Business** | 55.1% | 8.1% | 
| **Mid-Market** | 41.0% | 39.2% | 
| **Enterprise** | 3.8% | 52.7% | 

### By Industry

#### Maqsam

- **Financial Services:** 10.9%
- **Information Technology and Services:** 9.4%
- **Computer Software:** 6.3%
- **Consumer Services:** 6.3%
- **Retail:** 6.3%
- **Real Estate:** 6.3%
- **Education Management:** 6.3%
- **Consulting:** 4.7%
- **Automotive:** 4.7%
- **Logistics and Supply Chain:** 4.7%
- **Other:** 34.4%

#### ZIWO

- **Financial Services:** 47.3%
- **Consumer Services:** 18.9%
- **Real Estate:** 5.4%
- **Banking:** 2.7%
- **Business Supplies and Equipment:** 2.7%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Information Technology and Services:** 2.7%
- **Information Services:** 2.7%
- **Airlines/Aviation:** 1.4%
- **Other:** 10.8%

---
## Alternatives

### Alternatives to Maqsam

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1827 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (356 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)

### Alternatives to ZIWO

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1827 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.5/5 stars (399 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (356 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)

---
## Top Discussions

### Maqsam

- Title: [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) — 2 comments
  > **Top comment:** "Cloud call center system"

### ZIWO

- Title: [how to avoid latency](https://www.g2.com/discussions/24811-how-to-avoid-latency) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Loading of the platform mainly depends on the quality of your network, If your internet speed is slow like any or web application ZIWO will also take time to..."
- Title: [How to check the Abandoned Calls in ZIWO](https://www.g2.com/discussions/how-to-check-the-abandoned-calls-in-ziwo) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "First through live view for daily stats and second option is by adding Abandoned call widget under statistics after creating a new dashboard just to get the..."
- Title: [How to assign skills to an agent in ZIWO](https://www.g2.com/discussions/how-to-assign-skills-to-an-agent-in-ziwo) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Look for the three vertical dots on the upper right hand of Ziwo page then click on agent. Find an agent you want to assign a skill(s), click on the three..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/maqsam-vs-ziwo)