--- title: Maqsam Reviews meta_title: 'Maqsam Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 101 reviews by the users' company size, role or industry to find out how Maqsam works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 101 scale: '5' date_modified: '2026-08-03' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Maqsam Reviews **Vendor:** Maqsam **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.7/5.0 **Total Reviews:** 101 ## About Maqsam The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. ## Maqsam Pros & Cons **What users like:** - Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations. (16 reviews) - Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal. (9 reviews) - Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance. (9 reviews) - Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly. (9 reviews) - Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations. (7 reviews) - Easy Integrations (6 reviews) - Users value the **responsive customer communication** from Maqsam, enhancing support and overall user experience significantly. (5 reviews) - Users appreciate the **speed and stability** of Maqsam, enabling efficient operations and quick call connections. (5 reviews) - Users commend the **excellent customer support** from Maqsam, especially appreciating the dedication of their account manager, Hadeel. (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication. (8 reviews) - Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls. (5 reviews) - Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls. (4 reviews) - Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use. (3 reviews) - Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls. (3 reviews) - Users find the **complexity of advanced features** challenging, especially if they're not technically skilled. (2 reviews) - Users find the **filtering options inadequate** , limiting their ability to customize reports effectively in Maqsam. (2 reviews) - Users experience **integration issues** with Maqsam, limiting functionality with unsupported CRMs and causing data syncing delays. (2 reviews) - Lack of Clarity (2 reviews) - Users experience **lagging issues** with occasional delays in data syncing, affecting real-time communication and report generation. (2 reviews) ## Maqsam Reviews ### 1. Excellent cloud call center, saved us during the tough times! Remote work enabler. **Rating:** 5.0/5.0 stars **Reviewed by:** Wadi H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Maqsam?** - it's cloud based, no need for hardware. A headset and a browser are all that's needed. We got it literally up and running with the DID line in a couple of hours. - Borderless support team with centralized administration. - We were able to centralize support operations by connecting multiple DID lines from multiple countries to a central support center without any regulatory hassle or special hardware. - Easily scalable. - Nice neat interface. - API based, can develop custom APIs to connect to your product or software stack to develop limitless possibilities, customer journeys and experiences. - Decent reporting. Maqsam team have worked with us to develop custom reporting for us for specific reports. - Customer support and success teams are very fast and helpful. - Maqsam saved our support operation during COVID lockdowns. We flipped into remote work seamlessly without any hassle. **What do you dislike about Maqsam?** - Reporting can be made better and more comprehensive. - The maqsam team have worked hard to implement new features, more monitoring and quality control features would be helpful. - More integrations need to be developed with ticketing systems and CRMs. We know salesforce, freshdesk and Zendesk are available. **Recommendations to others considering Maqsam:** It's a good app. Test it out! **What problems is Maqsam solving and how is that benefiting you?** Centralized call center operation that is easily scalable across borders and is remote work friendly. ## Maqsam Discussions - [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments - [View Maqsam pricing details and edition comparison](https://www.g2.com/products/maqsam/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+16%3A40%3A36+-0500&secure%5Bsession_id%5D=1a9ba5ed-052c-4cce-b51c-001d1cf3ddb7&secure%5Btoken%5D=4ca258c2e91ed5ad0b8a7e9eeb469f91390e5d2f83c1abf4d7544f7ab94e0e22&format=llm_user) ## Maqsam Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Maqsam Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Maqsam Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,601 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,472 reviews)