--- title: Maqsam Reviews meta_title: 'Maqsam Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 93 reviews by the users' company size, role or industry to find out how Maqsam works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 93 scale: '5' date_modified: '2026-07-21' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Maqsam Reviews **Vendor:** Maqsam **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.7/5.0 **Total Reviews:** 93 ## About Maqsam The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language. ## Maqsam Pros & Cons **What users like:** - Users value the **ease of use** of Maqsam, enjoying its straightforward setup and user-friendly interface for daily operations. (16 reviews) - Users highlight Maqsam's **responsive customer support** and appreciate the helpfulness of their account managers, particularly Hadeel Jamal. (9 reviews) - Users appreciate the **detailed report generation** and intuitive calling process of Maqsam, enhancing team performance. (9 reviews) - Users praise Maqsam for its **helpful and supportive account manager team** , enhancing the overall user experience significantly. (9 reviews) - Users appreciate the **intuitive call management** of Maqsam, highlighting its seamless integration for support team operations. (7 reviews) - Easy Integrations (6 reviews) - Users value the **responsive customer communication** from Maqsam, enhancing support and overall user experience significantly. (5 reviews) - Users appreciate the **speed and stability** of Maqsam, enabling efficient operations and quick call connections. (5 reviews) - Users commend the **excellent customer support** from Maqsam, especially appreciating the dedication of their account manager, Hadeel. (4 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users face **call issues** with Maqsam, experiencing poor quality, disconnections, and app bugs disrupting communication. (8 reviews) - Users experience **poor call quality** with Maqsam, facing issues like disconnections and unclear voice during calls. (5 reviews) - Users experience **call quality issues** with Maqsam, citing instability and frequent voice clarity problems during calls. (4 reviews) - Users report frequent **connection issues** with Maqsam, experiencing call drops and poor voice clarity during use. (3 reviews) - Users report significant **voice quality issues** with Maqsam, experiencing instability and unclear audio during calls. (3 reviews) - Users find the **complexity of advanced features** challenging, especially if they're not technically skilled. (2 reviews) - Users find the **filtering options inadequate** , limiting their ability to customize reports effectively in Maqsam. (2 reviews) - Users experience **integration issues** with Maqsam, limiting functionality with unsupported CRMs and causing data syncing delays. (2 reviews) - Lack of Clarity (2 reviews) - Users experience **lagging issues** with occasional delays in data syncing, affecting real-time communication and report generation. (2 reviews) ## Maqsam Reviews ### 1. Outstanding User Experience and Exceptional Account Support **Rating:** 5.0/5.0 stars **Reviewed by:** omar m. | CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Maqsam?** It is one of the best user experience platforms for call center management, and a very helpful and supportive account manager team, especially Hadeel Jamal. **What do you dislike about Maqsam?** If the internet is not perfect, it affects call quality **What problems is Maqsam solving and how is that benefiting you?** Managing telesales and customer support from our business with a sales agent in different countries with ease. **Official Response from Zeina Shoter:** > Thank you Omar for taking the time to share your feedback, we look forward to continuing to support you. Appreciated! ### 2. Simple, User-Friendly, and Refreshingly Hassle-Free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Maqsam?** Simplicity and user friendly no complexity **What do you dislike about Maqsam?** I don't have at moment, but maybe auto dialer can be enhanced **What problems is Maqsam solving and how is that benefiting you?** Reaching to customers **Official Response from Zeina Shoter:** > Thank you for the feedback! Glad simplicity is shining through. Noted on the auto dialer, great feedback for our product team. ### 3. Effortless International Calling with Crystal Clear Sound **Rating:** 5.0/5.0 stars **Reviewed by:** mhamad a. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Maqsam?** Easy to use, clear sound, and international calling **What do you dislike about Maqsam?** The ringtone cannot be changed and the phone cannot be put on silent mode. **What problems is Maqsam solving and how is that benefiting you?** Customers who cannot write can be contacted **Official Response from Zeina Shoter:** > Thank you Mhamad for taking the time to share your feedback, we appreciate it! We're glad to be able to serve you. ### 4. Absolutely Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Yasir A. | supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Maqsam?** Great experience and variety of features **What do you dislike about Maqsam?** Nothing actually, why!! because they always adhere to customer needs **What problems is Maqsam solving and how is that benefiting you?** Calls transcription, calls tagging and AI agent **Official Response from Zeina Shoter:** > Thank you Yasir for your great feedback, we appreciate it! ### 5. You can say, "It was a great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Ali A. | Account Management Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Maqsam?** What I like about Maqsam is its user-friendly interface and powerful features for managing communications, especially its call center capabilities. I also appreciate its scalability and integration options, allowing businesses to adapt and communicate effectively with customers. In addition, the technical support and account manager, especially Ms. Hadeel, do an excellent job in communication and are always prompt in addressing our needs. **What do you dislike about Maqsam?** Sometimes some calls disconnect, but overall the technical support is great and resolves the issue quickly. **What problems is Maqsam solving and how is that benefiting you?** A switchboard helps us a lot in communicating with customers from different parts of different countries, crossing borders with a simple value, and gives us clear reports. **Official Response from Zeina Shoter:** > Thank you for your positive feedback! We're delighted that you appreciate Maqsam's user-friendly interface, call center capabilities, and scalability. We're sorry to hear about the occasional call disconnections, but we're glad our technical support team has been able to resolve the issues quickly. It's great to hear how Maqsam's switchboard and clear reports are benefiting your business. ### 6. Accessible, Easy-to-Use App with Handy Excel Transcripts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Maqsam?** It is accessible anywhere (app on phone) , its easy to use, and it provides downloadable excel transcripts of the conversation. **What do you dislike about Maqsam?** Sometimes it glitches, and I hear the person I am calling repeating the same sentence. **What problems is Maqsam solving and how is that benefiting you?** International calls with lower cost and faster response **Official Response from Zeina Shoter:** > Thank you for taking the time to share your feedback, we appreciate it! ### 7. Product Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Amer R. | Product Ops Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Maqsam?** Maqsam's platform is very user friendly and easy to use; however, the support team is always ready to help. Their availability and promptness to always support whenever needed ensures issues are addressed quickly and smoothly. **What do you dislike about Maqsam?** In very few occasions, we have experienced instability with calls. **What problems is Maqsam solving and how is that benefiting you?** One problem Maqsam benefits us with is the AI Call Analysis feature. This feature saves us a lot of time when we want to analyze certain calls and derive insights. They even provide a summary and sentiment analysis for each call which helps us easily identify the calls we want to further understand or analyze. **Official Response from Zeina Shoter:** > We're glad to hear that you find our platform user-friendly and our support team helpful. We've resolved the call quality issues. If you're still experiencing problems, please contact our support team. Thank you for the review Amer. ### 8. Wooow .. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Sameh S. | CRM Manager, Furniture, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2025 **What do you like best about Maqsam?** This software is a friendly and easily uses. The Great supportive from Ms. Hadeel, realy she is a great ambassador for Magsam. Looking forward to join Maqsam with our new sister company. **What do you dislike about Maqsam?** Honestly I don't find something should be concern **What problems is Maqsam solving and how is that benefiting you?** Data analysis for customer behaviors **Official Response from Zeina Shoter:** > Thank you for your kind words! We are glad to hear that Maqsam has been helpful in analyzing customer behaviors. We are committed to providing excellent support and user-friendly software for your business needs. ### 9. The best call centre service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Maqsam?** I like the system I use as it’s very user-friendly, their support team is very helpful and our account Manager Hadeel makes everything much easier. **What do you dislike about Maqsam?** Some features need more enhancement and automation such as the Whatsapp API. **What problems is Maqsam solving and how is that benefiting you?** Reaching a high number of our customers in a fast way by using the Campaign API which helps us automate calls to many customers at the same time which reduces a lot of effort for our agents. **Official Response from Zeina Shoter:** > We're happy to hear that our Campaign API has helped you reach a high number of customers in a fast and efficient way. We appreciate your feedback on the need for enhancement and automation, we do have a WhatsApp API now :) ### 10. My Experience With Maqsam **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa M. | Revops, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Maqsam?** Responsive Support: Maqsam's support team is responsive and works diligently to resolve any issues, ensuring a positive user experience. **What do you dislike about Maqsam?** 1- Occasional Call Disconnections: In areas with weak internet connections, we have experienced occasional call disconnections, impacting the continuity of communication. 2- Customized report: Requiring additional support from the team. **What problems is Maqsam solving and how is that benefiting you?** Enhancing our workflow by allowing Maqsam to effortlessly synchronize with HubSpot ### 11. It is a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Suhaib A. | Head of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Maqsam?** Easy solution, best customer service, they have a great account manager, actually our account manager is one of the best (hadeel) **What do you dislike about Maqsam?** They should enhance the filter in the search **What problems is Maqsam solving and how is that benefiting you?** Reaching clients worldwide **Official Response from Zeina Shoter:** > Thank you for your positive feedback Suhaib! We're glad to hear that our customer service and account manager, Hadeel, have made a positive impact on your experience with Maqsam. ### 12. Solution for documenting communications **Rating:** 4.5/5.0 stars **Reviewed by:** Saleh A. | الرياض, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Maqsam?** What I like the most is the quick response. I like the support team. Ease of handling and execution. Reliable. **What do you dislike about Maqsam?** Stop the service Connection issues (requires high tone) WhatsApp services specified for each agent **What problems is Maqsam solving and how is that benefiting you?** Communicate with clients and document communications **Official Response from Zeina Shoter:** > Thank you for taking the time to leave your feedback Saleh! We're glad to hear that you appreciate our quick response and support team. We strive to provide reliable and efficient service. We enhanced our WhatsApp features and integration lately, and the call connectivity. If the problem persists please contact our support team and they'll help you solve it. ### 13. Exceptional Customer Service and Perfect Cloud Contact Center Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shoaib A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Maqsam?** I like the exceptional customer service provided by Maqsam, especially the responsiveness of their team. Their Merchant Success Architect, Hadeel Jamal, and Senior Business Advisor, Basel Bishawi, are outstanding in addressing any concerns or questions. The company's dedication easy to navigate dashboard, resolving issues and their commitment to quality of services are also highly commendable. **What do you dislike about Maqsam?** One aspect that could be improved about Maqsam is the limitation on outbound user adjustments that must be handled from their end. While this is a minor limitation, it would be more convenient for users to have greater control over these adjustments. However, this limitation doesn't significantly diminish the overall quality of the platform. **What problems is Maqsam solving and how is that benefiting you?** Maqsam is primarily solving the need for an efficient and reliable cloud contact center platform. This benefits me and my organization by providing a seamless and highly responsive communication solution to all our customers no matter where they are residing with local number. The exceptional customer service ensures that any issues or questions are promptly addressed, allowing us to maintain a high level of service to our customers. The company's dedication to problem-solving and the quality of their voice services ensure that we can maintain effective communication with our clients, ultimately improving our overall business operations and customer satisfaction. ### 14. Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Mahmoud A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Maqsam?** - they offered around 60 Free minutes (i don't precisely remember how many minutes) to try their service before we make a paymnet - Easy setup and ready to use in no time - Minimum Legal headache to attain phone numbers, unlike other platforms - effecient call recording - customer service agents are helpful - minimum down payment required because they use a "Pay as you go" policy **What do you dislike about Maqsam?** - "Pay as you go" is great but billing tab inside the dashboard is confusing, it could be simpler - can't use a phone number without country code when searching for calls (you have to add the country code to find the call) - doesn't integrate with our CRM. We can use Maqsam as a separate solution but we can't make calls directly from inside our CRM. it needs a global way to integrate with unsupported CRMs - doesn't offer "minute packages" for a lower price per minute for Businesses that make a lot of calls **What problems is Maqsam solving and how is that benefiting you?** Minimum Legal headache to attain phone numbers, unlike other platforms ### 15. Great Team with Awesome Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Suhaib S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Maqsam?** Customer Support has very fast responses and Great patience, on the other hand the platform contains many great featurse with really ease of use with contenuis usage, also it has many options to integrate with other tools and apps. **What do you dislike about Maqsam?** Only one thing that I hope Maqsam's team help us with it, which is givving the admins the ability to control the account's featuers as like controling the IVR. **What problems is Maqsam solving and how is that benefiting you?** Maqsam made everything Cloud. **Official Response from Zeina Shoter:** > We're thrilled to hear that you're enjoying our fast customer support, as well as the ease of use and integration options of our platform. We appreciate your feedback about the ability to control account features. We have launched the IVR builder, it's gives you the full access to create, edit, and implement :) ### 16. My Experience with Maqsam **Rating:** 4.5/5.0 stars **Reviewed by:** Rawan A. | Customer Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Maqsam?** Maqsam System came from great team. The develop easy and friendly interface, and they work to improve and create more features to support all business needs. They listen from their clints and assist them to achieve their requirements. **What do you dislike about Maqsam?** I prefer to export the all data in the system by our end any time because that will make easy to prepare reports. And I believe this feature will be there soon. **What problems is Maqsam solving and how is that benefiting you?** Quality issue: we faced issue with determine the type of calls without listening calls. Maqsam create a feature that can be filter calls based in our requirements and give a discretion of the call. That make easy to us in rating the call ### 17. Maqsam increase our productivity team and make it easier to manage and improve the team callas **Rating:** 4.0/5.0 stars **Reviewed by:** abdullah A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2023 **What do you like best about Maqsam?** - customer service team and quick of responses - platform features improvement - release new products that help us **What do you dislike about Maqsam?** - price little high - WhatsApp link is not that good in effecisny as their could call system , we are waiting to improve this area of platform **What problems is Maqsam solving and how is that benefiting you?** It helps us to improve our team calls with customers, and maximize team members remotely, also it helps our product development team to study what clients needs and behaviors ### 18. Efficient and User-Friendly Communication Solution with Exceptional Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Yousra F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Maqsam?** The software was incredibly user-friendly and intuitive, significantly improving our calls' efficiency and quality. The features provided by Maqsam were exceptional, and the call quality was crystal clear. I was particularly impressed with the ease of use and the smooth integration with other tools we were using. Overall, I had an excellent experience with Maqsam, and I would highly recommend it to anyone looking for reliable and efficient call software. Thank you for providing such a fantastic product. **What do you dislike about Maqsam?** Regarding feedback, I would like to inform you that exporting data within Maqsam can be a bit cumbersome, mainly when exporting large amounts of data. As a user, I find it inconvenient to request support from the team for exporting data beyond 10,000 calls. Overall, I am satisfied with the performance of Maqsam, but I believe that addressing this issue would significantly improve the software's usability and convenience. **What problems is Maqsam solving and how is that benefiting you?** Maqsam is a communication solution that solves several problems for me and my team. First and foremost, it provides exceptional call quality, which is critical for ensuring clear and effective communication. The software's advanced features, such as call recording, also help us to collaborate more efficiently and effectively. In addition to the call quality and features, Maqsam has also improved our overall communication workflow. The platform's user-friendly interface and seamless integration with other tools we use have made it easy for us to manage our calls and keep track of important information. This has resulted in increased productivity and better communication among team members. Maqsam has been a valuable asset to our communication strategy, providing us with high-quality calls, advanced features, and an efficient workflow. By solving these problems, Maqsam has benefited us by enhancing our collaboration and enabling more effective communication, ultimately leading to better business outcomes. ### 19. The Best Cloud Contact Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Maqsam?** They have the best customer support. They just released a fantastic feature where the calls get transcribed and summarized using AI. They have a web platform, IOS, and Android app. The interface is user-friendly and easy to navigate. Overall, this is the best solution I have found in MENA. **What do you dislike about Maqsam?** We have been using the solution for over a year, and in the beginning, there were some reliability issues. However, they solved it immediately, and we didn't encounter the issue again. **What problems is Maqsam solving and how is that benefiting you?** - It is all cloud and it is not required to have software. - Our customers could easily reach out to us. - We could track our agents' performance and customer satisfaction easily. ### 20. Best experience **Rating:** 5.0/5.0 stars **Reviewed by:** Abdulrahman T. | Merchet Experience Manager - Group, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Maqsam?** Maqsam extensive coverage, excellent call quality, competitive pricing, and user-friendly interface make them a top choice. While improvements in customer support responsiveness and additional features would be beneficial, the support team, particularly our account manager Hadeel, has been incredibly helpful. We are thankful for their assistance in ensuring a smooth experience. Overall, Maqsam Company provides reliable and seamless global communication options. **What do you dislike about Maqsam?** sometimes when the internet is little weak the call getting disconnected **What problems is Maqsam solving and how is that benefiting you?** Whenever we encounter any issues and inform Maqsam Company, they make every effort to resolve them promptly. Their responsive approach ensures that problems are addressed within the same day or at the latest, the following day. ### 21. The Best Experience Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Lamees T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Maqsam?** Friendly User, Ease of integration , customer support team and our great account Manager Hadeel ❤️ **What do you dislike about Maqsam?** Even if there is missing features in the system the great support from the team indicates that nothing to dislike **What problems is Maqsam solving and how is that benefiting you?** All issues we faced been solved in timely manner ### 22. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Zahraa A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Maqsam?** The amazing, easy access dashboard and good quality recordings and the most important thing is the amazing support team with their fast response **What do you dislike about Maqsam?** We've been using Maqsam for a while with our work with no downside **What problems is Maqsam solving and how is that benefiting you?** since our work is focusing on our customer's service, Maqsam is helping us to keep track of our agent's quality to insure the best service quality from agent's login/logout timings, handup status and many more features ### 23. Collaboration service which enhances the communication platform **Rating:** 4.0/5.0 stars **Reviewed by:** Abhit H. | Data Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Maqsam?** The best thing I like about Maqsam is that the various features and services they offer. One of the standout features of Maqsam is its comprehensive suite of communication tools designed to enhance collaboration and streamline business communication. Maqsam offers a user-friendly interface that integrates various communication channels, such as voice, video, instant messaging, and file sharing, into a single platform. This enables seamless and efficient communication across teams and departments. **What do you dislike about Maqsam?** Well Maqsam works very well, they provide a wide range of services but initially it can be difficult to understand the services. The integration part is little bit challenging. But Maqsam took care of that and provided solution and whenever we faced any issue, they offered maintenance and services from their side. **What problems is Maqsam solving and how is that benefiting you?** Maqsam is helping small organization which are into communication platform. They offer various services which can be challenging for small organizations. Maqsam provides flexible and scalable solutions, allowing businesses to adapt their communication infrastructure to their evolving needs. Whether it's accommodating a growing workforce, or integrating with existing systems, Maqsam's solutions offers the versatility required for business growth. Their services are secure and efficient. ### 24. Maqsam honest review by Nikhil **Rating:** 4.0/5.0 stars **Reviewed by:** Nikhil S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Maqsam?** I like the features they have put it, a freelancer or a small organisation can use most of the feature and it's very easy to setup, and the good thing is there is no setup fee either. And they also provide free trial without attaching card. **What do you dislike about Maqsam?** Pricing over the maqsam's network is bit high i believe but again it depends on the amount of usage for an individual, and you always get a middle East touch when you get in touch with them but that's not a dislike but I thought to mention. **What problems is Maqsam solving and how is that benefiting you?** First and important problem it's solved was IVR on one project I worked in my last organisation and than they provide hardware less environment which is great and i think their most customer base is in middle East but I would wish them to expand ### 25. My Experience With Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Riwa E. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Maqsam?** Maqsam's user interface is incredibly user-friendly. Navigating through the app is a breeze, and it doesn't take long to figure out how to use all of its features effectively. **What do you dislike about Maqsam?** The small lags, which are rare but are bound to happen, but with the help of the great support team they have the issues get resolved and not to mention the constant follow up they do to make sure all is set. **What problems is Maqsam solving and how is that benefiting you?** 1.Maqsam simplifies contact management by providing features like contact organization and speed dialing. 2.Maqsam's commitment to affordability means I can make calls without breaking the bank. ### 26. I am thoroughly impressed with Maqsam, it has elevated my communication experience, absolutely love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Niyousha G. | Presales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Maqsam?** Maqsam's excellent call quality is the most **What do you dislike about Maqsam?** desktop issues, it's not working on mine **What problems is Maqsam solving and how is that benefiting you?** communication **Official Response from Zeina Shoter:** > Glad Maqsam has elevated your experience! We've pushed optimizations that should resolve the desktop issues. If anything persists, our support team is here to help. ### 27. Great Experience and Best Calling Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Maqsam?** The techincal Support team are always ready to solve any techincal issue to be fixed , even the account manager are very helpfull to come out with best experience . **What do you dislike about Maqsam?** Report and Export needs to be improved ... Overall is good **What problems is Maqsam solving and how is that benefiting you?** I ### 28. The Software has a very smooth and simple interface **Rating:** 5.0/5.0 stars **Reviewed by:** Amro K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Maqsam?** Their continuous updates are very useful, and their support department is excellent. They offer multiple options, and what sets them apart is their quick and always available to support **What do you dislike about Maqsam?** NothingThere is nothing inappropriate about them **What problems is Maqsam solving and how is that benefiting you?** Quality in calls, report completeness, quality, and user-friendliness ### 29. more than years and have with Maqusam good period **Rating:** 4.5/5.0 stars **Reviewed by:** Fahad A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Maqsam?** employs and service they have very quick respnse from differnet deprtment **What do you dislike about Maqsam?** noting specific maby thier logo. if they chang in future **What problems is Maqsam solving and how is that benefiting you?** and issue related the call center or qility of calling ### 30. Suitable only for Small business **Rating:** 0.0/5.0 stars **Reviewed by:** Hazem H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Maqsam?** Up to 10 users good platform plus 10 users system is buggy and they are unabel to resolve anything **What do you dislike about Maqsam?** Alsways resisting that they do have issue and it takes days and weeks with your busniess affected till you (May) have a resolving Lack of basic product fuctionality which is calls **What problems is Maqsam solving and how is that benefiting you?** Only you can depend on if you are small business with no plans to grow ### 31. useful **Rating:** 5.0/5.0 stars **Reviewed by:** Lara A. | Procurement Logistics Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Maqsam?** the support team.......................... **What do you dislike about Maqsam?** high cost of automating high charging... **What problems is Maqsam solving and how is that benefiting you?** What's app and connection ### 32. Cloud Communication at it's best **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi S. | Sr Sales Manager ; Ab Initio, Data Engineering, Data Governance-USA, UK, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Maqsam?** Customize intaractive voice reponse and local number really helping business and the integration with whatsaap is amazing. **What do you dislike about Maqsam?** Noting as such. No specific pain point. **What problems is Maqsam solving and how is that benefiting you?** It halping connecting with the prospects in other countries. ### 33. Amazing and never failing solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Maqsam?** Easy to use and perfectly integrated with Zendesk, Great dashbord, Perfect for customer support buisnesses, and thier support is always happy to help **What do you dislike about Maqsam?** We have been using Maqsam for over a year and did not face any critical downside **What problems is Maqsam solving and how is that benefiting you?** Cloud comunication with customers ### 34. Amazing remote calling solution **Rating:** 5.0/5.0 stars **Reviewed by:** Zeina M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Maqsam?** User friendly, no complications. Maqsam's technical support is great, they listen to the feedback and work on imporving their features regularly. The dialer is straightforward to use, and the campaign function is a life saviour. **What do you dislike about Maqsam?** It does not show the login and log out time. It does not have a realtime option to show the cumulative time for each status. **What problems is Maqsam solving and how is that benefiting you?** You can initiate calls and receive calls wherever you are. The campaign API integration is very smooth. ### 35. My experience is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2023 **What do you like best about Maqsam?** High pick up rate, good customer service and user friendly **What do you dislike about Maqsam?** That I need to pay every time I login to the system **What problems is Maqsam solving and how is that benefiting you?** To reach people in KSA and UAE ### 36. Amazingly integrated, easy to use telephony system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2023 **What do you like best about Maqsam?** CRM integration of Maqsam, which helps ease the daily tasks to a great extent. **What do you dislike about Maqsam?** Sometimes, the system drops calls or enters calls into loops. **What problems is Maqsam solving and how is that benefiting you?** Maqsam is helping us call in the Middle Eastern Region. ### 37. Business development through Maqsam **Rating:** 5.0/5.0 stars **Reviewed by:** Marah A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Maqsam?** Maqsam has supportive team and account manager which are always ready to advice, teach, consult and to be our partner **What do you dislike about Maqsam?** Nothing to mention..all is good. . **What problems is Maqsam solving and how is that benefiting you?** Monitor team performance and kpis Understand customer behavior ### 38. Great solution and amazing support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Maqsam?** It is truly an easy to use solution that is always evolving to make our lives easier and the team offers extraordinary support. **What do you dislike about Maqsam?** There are no particular dislikes, the team is always thinking ahead and I am sure if we suggest any new feature they will seriously take it into consideration. **What problems is Maqsam solving and how is that benefiting you?** It is extremely useful to monitor the activities of our team and listen to the calls in order to get better insights on the user experience. ### 39. Dania's kawass review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2022 **What do you like best about Maqsam?** Straightforward and simple graphs in home page [dashboard]. **What do you dislike about Maqsam?** better audio clarity and the ringtone isnot the best **What problems is Maqsam solving and how is that benefiting you?** Onhold calls - response time ### 40. Perfect support and very agile **Rating:** 5.0/5.0 stars **Reviewed by:** Alaa A. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2021 **What do you like best about Maqsam?** Maqsam's team were very supportive and agile in building a very customized flows for our call-process and call-flow **What do you dislike about Maqsam?** Nothing to mention, indeed if they provide the service in other countries, i will go with them as well **What problems is Maqsam solving and how is that benefiting you?** Maqsam was able to be at a scale and serve a very high spike of requests with zero failure and zero delays. in other words, they were able to serve 10K calls for Altibbi per day during covid-19 ### 41. Excellent service and constantly progressing **Rating:** 5.0/5.0 stars **Reviewed by:** Yahia Z. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2021 **What do you like best about Maqsam?** The ability to do calls internationally from local numbers in the region **What do you dislike about Maqsam?** We are looking forward to having the App on iOS! **What problems is Maqsam solving and how is that benefiting you?** Phone call services. Direct communication with the user. ### 42. It is fair, the billing and payment system has bugs **Rating:** 2.5/5.0 stars **Reviewed by:** Rabeeh A. | MD **Reviewed Date:** November 29, 2021 **What do you like best about Maqsam?** The calling works does the job ok, we tried for two months **What do you dislike about Maqsam?** - The user interface average - The customer support average - The billing system very poor The system needs more R&D **What problems is Maqsam solving and how is that benefiting you?** Sales calls in different locations ### 43. Excellent cloud call center, saved us during the tough times! Remote work enabler. **Rating:** 5.0/5.0 stars **Reviewed by:** Wadi H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Maqsam?** - it's cloud based, no need for hardware. A headset and a browser are all that's needed. We got it literally up and running with the DID line in a couple of hours. - Borderless support team with centralized administration. - We were able to centralize support operations by connecting multiple DID lines from multiple countries to a central support center without any regulatory hassle or special hardware. - Easily scalable. - Nice neat interface. - API based, can develop custom APIs to connect to your product or software stack to develop limitless possibilities, customer journeys and experiences. - Decent reporting. Maqsam team have worked with us to develop custom reporting for us for specific reports. - Customer support and success teams are very fast and helpful. - Maqsam saved our support operation during COVID lockdowns. We flipped into remote work seamlessly without any hassle. **What do you dislike about Maqsam?** - Reporting can be made better and more comprehensive. - The maqsam team have worked hard to implement new features, more monitoring and quality control features would be helpful. - More integrations need to be developed with ticketing systems and CRMs. We know salesforce, freshdesk and Zendesk are available. **Recommendations to others considering Maqsam:** It's a good app. Test it out! **What problems is Maqsam solving and how is that benefiting you?** Centralized call center operation that is easily scalable across borders and is remote work friendly. ## Maqsam Discussions - [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) - 2 comments - [View Maqsam pricing details and edition comparison](https://www.g2.com/products/maqsam/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+15%3A19%3A55+-0500&secure%5Bsession_id%5D=e25f4698-d8a1-4506-8c1e-c68b9b911c9f&secure%5Btoken%5D=d61d06312a12f1e78daff566b62b9a7b61f80c17e635154c171c2a464a2c9742&format=llm_user) ## Maqsam Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Maqsam Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Maqsam Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,593 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,452 reviews)