Top 10 LivePerson Alternatives & Competitors

Top 10 Alternatives to LivePerson Recently Reviewed By G2 Community

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Zendesk for Customer Service
By Zendesk
4.3/5
(6,699)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to LivePerson, Zendesk for Customer Service is:
Easier to do business with
More usable
Easier to admin
Categories in common with LivePerson:
AI Agents For Business Operations
Conversational Commerce Platforms
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,775)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to LivePerson, Fin by Intercom is:
Easier to do business with
Easier to admin
More usable
Categories in common with LivePerson:
AI Agents For Business Operations
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Conversational Support

LiveChat
By Text
4.4/5
(793)
Product Description
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
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Reviewers say compared to LivePerson, LiveChat is:
Easier to do business with
Easier to admin
Easier to set up
Categories in common with LivePerson:
Conversational Commerce Platforms
Customer Service Automation
Conversational Support
Conversational Marketing
Chatbots
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Sprinklr Service
By Sprinklr
4.3/5
(722)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to LivePerson, Sprinklr Service is:
More expensive
Easier to do business with
Categories in common with LivePerson:
Conversational Commerce Platforms
AI Customer Support Agents
Digital Customer Service Platforms
Conversation Intelligence
Chatbots

Drift
By Salesloft
4.4/5
(1,256)
Product Description
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
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Reviewers say compared to LivePerson, Drift is:
Easier to do business with
Better at support
Easier to set up
Categories in common with LivePerson:
Customer Service Automation
Conversational Support
Conversational Marketing
Chatbots
Bot Platforms

Lime Connect (formerly Userlike)
By Lime Connect
4.4/5
(453)
Product Description
Lime Connect is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need
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Reviewers say compared to LivePerson, Lime Connect (formerly Userlike) is:
Easier to set up
Easier to do business with
Easier to admin
Categories in common with LivePerson:
Conversational Support
Conversational Marketing
Chatbots
Social Customer Service
Live Chat

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(594)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to LivePerson, Five9 Intelligent Cloud Contact Center Platform is:
Easier to do business with
More usable
Categories in common with LivePerson:
AI Agents For Business Operations
AI Customer Support Agents
Customer Service Automation
Digital Customer Service Platforms
Conversational Support

LiveAgent
By QualityUnit
4.5/5
(1,531)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to LivePerson, LiveAgent is:
Easier to do business with
Better at support
Easier to admin
Categories in common with LivePerson:
AI Customer Support Agents
Digital Customer Service Platforms
Chatbots
Social Customer Service
Live Chat

Freshdesk
By Freshworks
4.4/5
(3,696)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to LivePerson, Freshdesk is:
Easier to do business with
Easier to admin
Easier to set up
Categories in common with LivePerson:
AI Customer Support Agents
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat

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