IBM TRIRIGA

IBM TRIRIGA

3.8
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Through business analytics, critical alerts and automated process capabilities, TRIRIGA can increase visibility, control and automation of your real estate management, capital projects, space management, facility maintenance and energy management needs. Finance and real estate executives can make more informed decisions—bringing increased value to their organizations through identification of high-return real estate transactions, increased facilities utilization and reduced energy expenses.

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IBM TRIRIGA review by Ron P.
Ron P.
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"Very powerful application, out of the box or customized."

What do you like best?

Easily customized.and able to perform many aspects of the Facilities Maintenance needs. We are currently running on an old application and platform but upgrading to get new more powerful application. This will improve our customer satisfaction with increased productivity are realiability. I also like the SVG coding as well as the ease of creating queries and reports.

What do you dislike?

A little clunky and slow at times. Customizations are easy but hinder upgrades in some cases. When we purchased our original application and platform customizations were necessary because the product didn't really work out of the box.

Recommendations to others considering the product:

Very good product. Avoid customizations if possible.

What problems are you solving with the product? What benefits have you realized?

Operations and Maintenance and Service Request/Work Tasks. We perform all of our preventive and corrective facilities maintenance work through TRIRIGA. We are looking to increase to use the FCA, Space Management and Projects modules.

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IBM TRIRIGA review by Rani M.
Rani M.
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"Easy to train users, easy to customize"

What do you like best?

The team collaboration and supervisory capability to prevent large budget construction projects from spiraling out of control.

What do you dislike?

The menus and features are a little bit esoteric...corporate needs to do intensive new user training and semi annual road shows to ensure compliance.

Recommendations to others considering the product:

If you're considering this specialized software platform, it's likely your company requires it. MS Project and SharePoint can be used in conjunction to fulfill 95% of all construction/reno project needs if you're managing numerous locations. But be prepared for a learning curve. Even highly technically adept users are confused upon implementation.

What problems are you solving with the product? What benefits have you realized?

For a large, national corpiration, the main benefits are time saved and thus major money saved on capital improvements and new construction projects. Workflow is such that an entire project could technically be completed without ever communicating via email or phone with team members.

What Facility Management solution do you use?

Thanks for letting us know!
IBM TRIRIGA review by Administrator in Government Administration
Administrator in Government Administration
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"Your Implementation Team can make or break you"

What do you like best?

I like that IBM TRIRIGA does partner with many technology companies to assist with your implementation and follow-on support. Many of the companies are very good at what they do.

What do you dislike?

We were not so fortunate to have one of those skilled companies on our implementation. We were actually served by IBM's Professional Services team and we did NOT have skilled/experienced resources for our implementation and we are still paying the price for that.

Recommendations to others considering the product:

MAke sure that you have enough Senior Mgmt buy-in as well as resources to assist with Requirements, Design, Testing,, etc. Try to enlist both strong Business Unit/Program (Requirements, Design, Change Management) and Technical Support during the implementation.

What problems are you solving with the product? What benefits have you realized?

We are attempting to get a handle on our Real Estate Portfolio inventory to ensure we are using our real property in the best way possible. We want to utilize the information to potentially reduce our real property footprint thereby saving revenue for our organization..

IBM TRIRIGA review by Internal Consultant
Internal Consultant
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"Dated enterprise business tool"

What do you like best?

That it can be used as a single source-of-truth for real estate portfolio data. Centralizing formerly disparate portfolio data is the first step to understand and improving how the portfolio is performing.

What do you dislike?

Completely broken UI. High potential for data integrity issues due to lack of relational data design in favor of user-declared entity relationships. I understand why this was done, but it does represent a risk if not configured/defined properly.

Recommendations to others considering the product:

Make sure you are fully committed the endeavor in the business and technology and operations support areas. Well understood business process is 80% of the work. If you don't sort this out before attempting to implement Tririga, you will have a difficult time.

What problems are you solving with the product? What benefits have you realized?

SOX/IFRS compliance for lease accounting and capital projects. Space and moves management for a 100K employee company.

IBM TRIRIGA review by Administrator
Administrator
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content

"tririga product review WC"

What do you like best?

Integrated solution to many workplace processes and configuarable tools to fit unique issues. Transactional, autitable, relatable

What do you dislike?

Reporting limitations, Lack of good training/support documation (esri has a good model), Navigation complexity., quirky interface and performance (windows popup and log user out- repeatedly,/the spinning wheel of death) .

Recommendations to others considering the product:

Push for morte 3rd party colaboration. Understand your business processes thouroughly so you can ask for what you realky need

What problems are you solving with the product? What benefits have you realized?

Wort Task/Time management (desktop and mobile). Space management (working on move)/CAD Integrator.

In progress: FCA, BIM integration, Custom Event Reservations

WT allows value added traking of building issues. SM provies "real time" visibility into building layout.

In progress (expected benifits): FCA - asset tracking and capital planning; BIM - turnkey process for new construction; Reservations - integrated event managment process using all the other tririga mocules to plan/schecule events effectively.

IBM TRIRIGA review by Lauren R.
Lauren R.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"It can hold a lot of data, but how do you actually see it?"

What do you like best?

The amount of data that can be held

The advanced features that can be done

The amount of customization possible

What do you dislike?

How difficult it is to use

The amount of customization that is required at some levels to make it fit business cases

Recommendations to others considering the product:

It will help you manage your corporate real estate portfolio but make sure you take time in gathering requirements and work with a consultant to help.

What problems are you solving with the product? What benefits have you realized?

Helping companies manage their corporate real estate. As tririga consultants, we get to help clients use TRIRIGA in a more easy manner

IBM TRIRIGA review by Jon C.
Jon C.
Validated Reviewer
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content

"Lots of data - hard to use"

What do you like best?

A lot of data can be captured and this can be used to manage business decisions

What do you dislike?

The user interface is not intuitive (pre-Perceptive apps) and there are so many data fields it is difficult to create a stragety around data entry/collection

Recommendations to others considering the product:

Get an implementation partner to help you identify business requirements; create a cross-functional governance team to manage the project and product beyond implementation

What problems are you solving with the product? What benefits have you realized?

We are starting to better understand technician resourcing and work effort required for specific tasks. Also the number of request types are analyzed to understand where the most impactful business decisions can be made

IBM TRIRIGA review by Shneaud M.
Shneaud M.
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content

"IBM Tririga"

What do you like best?

We have just started using the Tririga product to automate our maintenance work order process, it is a easy to use and to customize according to our needs. We are hoping to go live in June 2019 and looking forward to it.

What do you dislike?

Took a little longer than expected to launch the product, also the approval process in the trriga system has many issues due to licencing. This should be worked out in order for the approval process to work seamlessly.

What problems are you solving with the product? What benefits have you realized?

Automated maintenance work order system and automating specialize forms

IBM TRIRIGA review by Administrator
Administrator
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"A worthy investment to attend and learn"

What do you like best?

The ability to connect to my peers and share in their wealth of knowledge has been invaluable. To get the opprotuntiy to learn first hand where IBM is taking TRIRIGA, and knowing that they are actively listening to their customers is encouraging.

What do you dislike?

Not enought time to engage with everyone I would like to. Not enough time to attend all breakout sessions that I would like to participate in.

Recommendations to others considering the product:

Make sure your requirements are solid and that you have documented your business processes in great detail.

What problems are you solving with the product? What benefits have you realized?

To provide visability for the citizens of Dallas on how their tax dollars are being used for Capital Projects in their district. To standardize the City on one platfrom as a source of recond for how Capital Project dollars are being spent from the Bond funds.

IBM TRIRIGA review by Internal Consultant
Internal Consultant
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"Using Tririga as a workplace management and employee experience strategy"

What do you like best?

Space and workplace management now focused on employee experience. The foundation required to manage global reservations and space utilization to better manage real estate capacity globally.

What do you dislike?

The relationship between JLL and IBM is often disconnected. Knowledge of product is inconsistent. IBM's sense of urgency managing SaaS capacity is a concern as we grow the user base.

Recommendations to others considering the product:

Manage business partners, modernize processes

What problems are you solving with the product? What benefits have you realized?

Corporate space and lease management. With upgrade, we are starting to realize benefit of IFRS functionality which is of great benefit for the corporate accounting team and meeting regulatory requirements. We have now decided to use Tririga Reserve as the global reservations management strategy to achieve global consistency in managing office and meeting space. In addition, looking to use this platform to develop global space utilization metrics.

IBM TRIRIGA review by Carlos S.
Carlos S.
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content

"Learning the System"

What do you like best?

I signed up to the IBM IOT Exchange conference since my client recently acquired the TRIRIGA tool to support the lease accounting application for our company. My team will be responsible for providing functional for this tool.

What do you dislike?

I am not sure yet what I dislike about the tool since I have just started to get familiar with it

What problems are you solving with the product? What benefits have you realized?

From my standpoint, we are making sure the tool provides a seamless flow of data from the TRIRIGA system over to our General Ledger.

IBM TRIRIGA review by George T.
George T.
Validated Reviewer
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content

"Work Management Implementation"

What do you like best?

The accountability, tracking and reporting in regards to Tririga has improved our facility management and maintenance process tremendously. From day to day work requests to planned space moves it has helped our Facilities Management group grow in a very short period of time.

What do you dislike?

Nothing negative thus far. We are only 10 months in to implementation but so far only minor issues, primarily due to user adaptation on processing requests from multiple properties.

Recommendations to others considering the product:

Start early

What problems are you solving with the product? What benefits have you realized?

Space allocation, work management, facility capital planning.

IBM TRIRIGA review by Michael P.
Michael P.
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Verified Current User
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"Very Informative Sessions"

What do you like best?

Each session i go to is a great opportunity to learn more about the future of Tririga

What do you dislike?

Attendees should be able to scan other attendees QR code to create a contact

What problems are you solving with the product? What benefits have you realized?

Better utilization of the the existing tririga offerings

IBM TRIRIGA review by Administrator
Administrator
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content

"Great Program"

What do you like best?

I am excited about a program focused on leases. We currently use a contract management software to track our leases. This has presented some obvious limitations. I look forward to the functionality and reporting cababilities that TRIRIGA offers.

What do you dislike?

I struggle with some of the fuctionality of the system. It seems to lack some obvious functions of a lease software such as recurring notifications and payment functions. Keep in mind that we are using only the Lease Management and Accouting functions.

What problems are you solving with the product? What benefits have you realized?

I think that the biggest problem that we are solving is a lack of reporting functions. We currently cannot easily run reports from our system and are left to track important dates on our own outside of the system.

IBM TRIRIGA review by André B.
André B.
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"La qualité IBM pour un usage personnel."

What do you like best?

La stratégie IBM est de fournir à ses clients des outils permettant de gérer toutes les classes d'actifs afin d'en optimiser leur disponibilité, leur rentabilité, leur performance et le service qu'ils fournissent, et ce tout au long de leur cycle de vie.

IBM Tririga est un système intégré de gestion des espaces de travail (IWMS) qui regroupe des modèles fonctionnels pour l’immobilier, les projets d’investissement, la gestion de l’espace, la maintenance des installations, et la gestion de l’énergie et de l’environnement au sein d’une plateforme technologique unique. IBM Tririga augmente la visibilité, le contrôle et l’automatisation pour la gestion de l'immobilier, la gestion des projets d'investissement, la gestion des installations, la maintenance des installations et production, la gestion de l'énergie et de l'environnement.

IBM Tririga, disponible en 16 langues supporte une architecture SOA et propose plusieurs outils d'intégration compatibles avec de nombreux formats existants.

What do you dislike?

Un peu une particularité chez IBM, c'est que en tant que français, il est très dur d'obtenir un service 100% en langue française. Donc avis au anglophobes, préparez vous et sortez votre dictionnaire.

Je pense qu'un logiciel 100 pour cent français sera plus accepté.

Recommendations to others considering the product:

Un bon essai assez concluant.

What problems are you solving with the product? What benefits have you realized?

Gestion et optimisation de la consommation énergétique

Mesure des émissions de carbone et des gaz à effets de serre

Gestion des biens, des interventions et du portefeuille

Maintenance des installations et contrôle de l'état des équipements

Gestion du taux d'occupation avec prévision d'utilisation et optimisation d’espaces

Gestion des mouvements.

IBM TRIRIGA review by Jennifer  C.
Jennifer C.
Validated Reviewer
Review Source
content

"Total Package Software"

What do you like best?

Now that I've had the chance to attend this conference, I'm more aware of the total system capacity that IBM TRIRIGA software is capable of. Being able to support so many internal departments with cross-functional information is a way to close the gap created by departmental silos as well as empower and support internal and external customers.

What do you dislike?

Currently there are some system constraints that IBM is aware of regarding customization.

Recommendations to others considering the product:

Make the switch!

What problems are you solving with the product? What benefits have you realized?

ASC 842 compliance.

IBM TRIRIGA review by Agency in Information Technology and Services
Agency in Information Technology and Services
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"TRIRIGA is flexible"

What do you like best?

Its a framework that consists of many features that help organizations organize and process large and complex data sets. Very helpful because it provides, out of the box, design patterns that are proven to add value and quick returns.

What do you dislike?

With flexibility, you have muliple options and sometimes steep learning curves. Documentation also needs continuing improvement to help move this platform up the scales of the capability maturity model.

Recommendations to others considering the product:

With TRIRIGA, you are getting a framework built by seasoned industry experts and an active user community.

What problems are you solving with the product? What benefits have you realized?

We want it all. A seemless end to end Capital Projects workflow. Benefits are to follow the industry standards and good practices with naming nomenclature and workflow.

IBM TRIRIGA review by Internal Consultant
Internal Consultant
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"TRIRIGA Accounting system"

What do you like best?

Just finished up Q1 for 2019 with the TRIRIGA product. We are very happy with the software. This was our first quarter to use the Reports.

What do you dislike?

1. Need to be able to modify payment streams that are not included in amortization without having to flow back through Accounting. Thus, to revise the lease and not have it flow to Accounting to activate. This will cut down on all the pass through items in Accounting as it has no accounting impact.

2. Also, the reports need to have all the activity for the terminated and expired leases for the timeperiod.

What problems are you solving with the product? What benefits have you realized?

ASC 842 accounting asset and liability

IBM TRIRIGA review by Zachary F.
Zachary F.
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Lease Abstraction Partner for Years"

What do you like best?

Having such a large support group of IBMers available to help on product knowledge, as well as the constant efforts to improve the system.

What do you dislike?

At times, it's difficult to keep up with the ever-changing product.

What problems are you solving with the product? What benefits have you realized?

We are helping our clients implement the New Lease Accounting. As mentioned above, the constant efforts to improve the system and learn have been a huge benefit.

IBM TRIRIGA review by User
User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Were are getting there"

What do you like best?

I like TRIRIGA's ease of use and it integrates well with our ERP systems. From a Lease Accounting perspective we needed a solution that would enable us both domestically and Internationally to be compliant with all of the changes. So far it has worked very well for us

What do you dislike?

From a lease accounting perspective there are something that are done in setup that are unforgiving if you get it wrong. The workflow dont always run to completion and no messages are provided to make you aware of this.

What problems are you solving with the product? What benefits have you realized?

We are complaint with the critical changes to Lease Accounting

IBM TRIRIGA review by User
User
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"Long and hard road, but worth it in the end."

What do you like best?

The best feature is that it is web-based. I can access my information anywhere in the world and on my phone and tablet.

What do you dislike?

I have issues with slowness sometimes, but some of the time it can be related to my network or the server I am on.

What problems are you solving with the product? What benefits have you realized?

We were able to standardize all of our operating leases with kinda a "this way" thinking. Before our leases were entered based on who entered them, so we were able to enter all of our leases with the same controls and reasoning across the board. That ended up to be an added benefit.

IBM TRIRIGA review by Executive Sponsor
Executive Sponsor
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"Initial Corporate User - Due Diligence Completed - In Implementation"

What do you like best?

Great flexibility in regards to configuration management as well as comprehensive capability for data enrichment and attribution. Very much like the mobile responsive built in interface capability

What do you dislike?

Tririga should have better analytics built into the core platform itself, instead of add-ons from other providers. (i.e. Newmark has touted additional BI capabilities that they have built to improve the analytics that Tririga doesn't provide, but using all of the data contained in Tririga)

What problems are you solving with the product? What benefits have you realized?

Focusing initially on core space management using the Tririga space management module. Then plan to expand to leverage Tririga's Lease Administration capabilities.

IBM TRIRIGA review by User
User
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"TRIRIGA Customer"

What do you like best?

I am very impressed with the capabilities of the software. We utilize only the RE module and the possibilities are endless. I am inspired to research and determine if our company can utilize the other modules for our day to day business needs.

What do you dislike?

I am struggling with the support at this point.

What problems are you solving with the product? What benefits have you realized?

We are currently using TRIRIGA as our portfolio repository and have recently upgraded to 10.5.3 to meet the new accounting standards in 2019. I have since discovered that we need to extend the upgrade to version 10.6 to ensure we have applied the appropriate fix patches.

IBM TRIRIGA review by Kate S.
Kate S.
Validated Reviewer
Review Source
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"Lease Admin still needs some work"

What do you like best?

I generally like the look of the system.

What do you dislike?

Overall system performance, inability to create custom reports that run in a reasonable timeframe, inability to calculate CPI, complexity entering leases with midmonth escalation dates.

What problems are you solving with the product? What benefits have you realized?

From a lease admin perspective, we have only created more manual processes and complexity, the benefits are more related to accounting.

IBM TRIRIGA review by Administrator
Administrator
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content

"TRIRIGA - Powerful and Demanding"

What do you like best?

Full feature set, suite of applications allows for phased implementations, TRIRIGA University (1st time attendee); broad customer base

What do you dislike?

PMRs - mysterious, slow; dated user interface; so many windows opening for simple tasks; high level of expertise required to make simple adjustments; difficulty recruiting talent to support; very limited and questionable quality training opportunities

Recommendations to others considering the product:

Talk to lots of users, implementors and competitors. Clearly define requirements based on review of TRIRIGA and competing products. Get detailed statement of work from implementation consultants.

What problems are you solving with the product? What benefits have you realized?

Request, inventory, asset, property management. Future: inspections, capital projects management. Workplace task management, approval processes have improved

IBM TRIRIGA review by Nelson C.
Nelson C.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Over 10 year lease accounting experience in IWMS"

What do you like best?

TRIRIGA is configurable to meet business needs and processes

What do you dislike?

TRIRIGA Out of the box feature does not always align with business process. This is not a turn key solution.

Recommendations to others considering the product:

Need to get OOB lease accounting standard functionality out before compliance

What problems are you solving with the product? What benefits have you realized?

Consolidation of leases into a single repository. Subledger cabilities. Integration cabilities. Systematic calculations, journal entries and reporting capabilities.

IBM TRIRIGA review by Administrator
Administrator
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content

"Great product"

What do you like best?

Mature product that is consistently evolving, broad focus, ai & perceptive apps

What do you dislike?

Too difficult to access specific out of the box functionality - how is it supposed to work? Do I have a bug or is it in need of future development to address issues encountered. Need SMEs that are equally versed in the product/technology as well as the business usage.

Recommendations to others considering the product:

Good system. Takes work to get implemented optimally

What problems are you solving with the product? What benefits have you realized?

Very very busy the last few years trying to go live with portfolio and lease and adopt ASC 842 standard

IBM TRIRIGA review by Hee Jong K.
Hee Jong K.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Super user for Real Estate"

What do you like best?

Enables robust capture of lease data. Populating the data itself is time consuming, but the ability to manage leases once active is excellent.

What do you dislike?

Reporting is not very user friendly and data entry is too time consuming.

What problems are you solving with the product? What benefits have you realized?

Lease accounting compliance, lease admin uses such as managing expirations and lease restrictions.

IBM TRIRIGA review by Administrator
Administrator
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content

"My experience with Tririga is through platform and environments"

What do you like best?

Fairly easy to learn. I appreciate the partnership we have with our IBM collaborators

What do you dislike?

Some of the performance issues related to user caching issues.

In the 3.6 platform upgrade we have noticed some defects around leading spaces in reports which can cause issues in the data. We need to ability to provide better versioning and locking of OM packages to avoid promoting incorrect or incomplete packages to environments.

More automation around OM package movement needed.

What problems are you solving with the product? What benefits have you realized?

We use Tririga for Lease Management, Facilities Management and Capital Projects

IBM TRIRIGA review by Administrator
Administrator
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Where legacy systems meet the latest in web technology"

What do you like best?

The TRIRIGA UX Framework for building web apps using TRIRIGA data

What do you dislike?

Getting data into TRIRIGA and the ramp-up between beginning to live

What problems are you solving with the product? What benefits have you realized?

I actually work with the TRIRIGA UX Framework development team. It's interesting because TRIRIGA was always meant for IWMS, but never as an API or a framework. I help serve two different kinds of users--the end-user and the developer. I'm solving business problems by creating tailored web apps to help enable end-users. We're always thinking of users, but not developers which is something I want to continue to support.

IBM TRIRIGA review by User in Restaurants
User in Restaurants
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"Collaborative and Informative"

What do you like best?

I am an end user of the product and not an IT representative. I find the opporunities to collaborate and network to be the most helpful. I also like to see where TRIRIGA is heading as far as enhancements go.

What do you dislike?

I will say a lot of the breakouts seem to be too IT focused and a bit over my head as an end user. I'd like to see more breakwouts for end users or at least note them as that in their descriptions.

What problems are you solving with the product? What benefits have you realized?

Tracking of projects and real estate assets

IBM TRIRIGA review by Administrator
Administrator
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"Steep learning curve"

What do you like best?

I like the visibility that our organization has gained to the data.

What do you dislike?

We have been fire fighting a lot of technical issues left over from the implementation.

Recommendations to others considering the product:

Ensure you have an experienced and capable implementation team and a thurough understanding of what the system is capable of.

What problems are you solving with the product? What benefits have you realized?

We are not yet using enough of the system to see significant benefits that the system itself can provide. The biggest issue it has solved was being a change agent which forced us to address many underlying issues in our operations

IBM TRIRIGA review by Stephen N.
Stephen N.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Birt Reports intergration"

What do you like best?

Birt is an excellent economical way of providing reports for users looking for a report not in TRIRIGA

What do you dislike?

When massive size reports are generated, it creates issues for server resources

Recommendations to others considering the product:

Training

What problems are you solving with the product? What benefits have you realized?

TRIRIGA should try to memic what BIRT does. This eleminates having a separate development environment for a needed repot.

IBM TRIRIGA review by Administrator
Administrator
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"An Integrated Workplace Management Solution"

What do you like best?

This product is very interesting. It is pretty easy to use after you get a hang of it. We used to have a different product and it was not as good as this one now. We have had IBM Tririga for 2 years now and it has been really good!

What do you dislike?

The product was not very financially viable as it is very expensive compared to other products available in the market.

What problems are you solving with the product? What benefits have you realized?

The following are the benefits:

1. Create internal/operational efficiencies

2. Improve business process agility

3. Improve compliance & risk management

IBM TRIRIGA review by William D.
William D.
Validated Reviewer
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"TRIRIGA University 2018"

What do you like best?

I like the various tracks of both business and technical sessions.

What do you dislike?

While I like the technical sessions, I do not like them as much as the sessions covering what businesses have, or are currently doing, to solve business problems.

What problems are you solving with the product? What benefits have you realized?

FCA, Mobile, Leasing, Project Management, Real Property Portfolio

IBM TRIRIGA review by Ben L.
Ben L.
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"TRIRIGA at BC Hydro"

What do you like best?

TRIRIGA allows us to implement solutions fot real sestate and facilities in a quick manner without the use of too much customization.

What do you dislike?

The lack of cumulativer upgrade options if it has been several years since the last upgrade.

What problems are you solving with the product? What benefits have you realized?

integration of data from multiple sources into one system.

IBM TRIRIGA review by Administrator
Administrator
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"Great product that has unlimited potential with our business"

What do you like best?

The ability to consolidate leases into one software program specifically designed for leases. We have historically used another contract management software that did not provide some of the functionality we are gaining with Tririga.

What do you dislike?

Some of the terminology does not align with our business use of the terms.

What problems are you solving with the product? What benefits have you realized?

SOX. We are realizing the benefit of making payments for all leases with the click of the issue button. We tied this to SAP, which really cuts down on our former manual processes.

IBM TRIRIGA review by Subramanyam J.
Subramanyam J.
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"Overall Experience"

What do you like best?

Modules are extensive.

Data collection is very good

What do you dislike?

UI is not responsive and geared towards modern times.

Too cluttered forms design.

PM module is not intuitive and user friendly

Does not seem IBM is invested in this product (for fututre)

What problems are you solving with the product? What benefits have you realized?

Facilities Management modernization

IBM TRIRIGA review by Kelleyann M.
Kelleyann M.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Work order ease"

What do you like best?

How the work order Maintenance categories break down

What do you dislike?

Trying to print a detailed complete list of work orders from the homepage after sign in

Recommendations to others considering the product:

Much more organized and easy to navigate

What problems are you solving with the product? What benefits have you realized?

The software is a bit clunky, but runs much faster than the old Camis work order IExplorer program

IBM TRIRIGA review by randy s.
randy s.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"I like Tririga"

What do you like best?

I like the flexibility and the customization options.

What do you dislike?

I do not like the cost and the user interface.

What problems are you solving with the product? What benefits have you realized?

We are doing request management, operations management, lease management, space planning and management, and capital projects.

IBM TRIRIGA review by User
User
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"IBM needs to invest more in stability and monitoring for Tririga"

What do you like best?

Automating some of previously manual processes. Using less paper.

What do you dislike?

Customizing for features that should already be in the system (IBR for example). The fact that we are on SAAS but it is the users responsibility to let IBM know when production servers are down. The system is very workflow sensitive. Needing to support it internally and use consultants (expensive to maintain). The numerous tabs and old interface.

What problems are you solving with the product? What benefits have you realized?

Compliance with ASC 842

IBM TRIRIGA review by Joshua P.
Joshua P.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Vision"

What do you like best?

Platform builder, easy configuration and customization, functionality in lease, facility, property management.

What do you dislike?

lack of documentation, busy user interface, user security model, difficult application upgrade, slow technical support

What problems are you solving with the product? What benefits have you realized?

lease admin, accounting, facility, property management

IBM TRIRIGA review by Consultant
Consultant
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Comprehensive toolkit for enterprise facility management"

What do you like best?

Tririga product offering covers most aspects of facility management right from real estate, space to capital project management. Provides an ability to build integrated workflows

What do you dislike?

The integration with other enterprise systems is challebging at times. The SDKs need to be more open and provide more flexibility to developers

What problems are you solving with the product? What benefits have you realized?

One stop solution for integrated facility management. Benefits are optimization of capex in real estate, timely lease management and avoiding over payments, single source of truth etc

IBM TRIRIGA review by Administrator
Administrator
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"Recent lease admin and accounting implementation"

What do you like best?

Having an IWMS with global portfolio. Ability to configure for lease accounting needs.

What do you dislike?

Lack of complex built-in reporting and dashboards. Have not been able to implement along timelines of license agreement and realize many benefits yet. Timeline of new lease accounting functionality may require a complex upgrade effort.

What problems are you solving with the product? What benefits have you realized?

Implement lease admin and lease accounting for better global portfolio management, steamline accounting process and meet new lease accounting standards. Implemented this year, most benefits are TBD..

IBM TRIRIGA review by Kelly M.
Kelly M.
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"Tririga for Capital Projects & Leases"

What do you like best?

Integration capabilities with Oracle Invoices.

What do you dislike?

Poor integration rules, many bugs. Also, not user friendly and too many clicks to get to what you want.

What problems are you solving with the product? What benefits have you realized?

Tracking of spend of construction projects and lease activity. Better tracking of construction costs of facilities at a more granular level then invoice dump.

IBM TRIRIGA review by Qiang M.
Qiang M.
Validated Reviewer
Review Source
content

"Tririga "

What do you like best?

Tririga has all set of modules needed for real estate management.

What do you dislike?

Performance is big issue. Hard to get good resources on market who truly know Tririga inside out

What problems are you solving with the product? What benefits have you realized?

Capital project, facility management

IBM TRIRIGA review by User
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"Handles leases well but misses the sot on Owned Property"

What do you like best?

Our leases are well organized and and we can easily make payments

What do you dislike?

Tririga was not built to handle owned property. As a Real Estate department we need one solution for owned property leased property. We had to create a whole custom module to handle the acreage we own.

What problems are you solving with the product? What benefits have you realized?

We have successfully sent payments through the system and the the payment system is now updating tririga with the payment information.

IBM TRIRIGA review by User
User
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content

"TRIRIGA replaces many systems for M&T Bank"

What do you like best?

M&T is at the beginning of our TRIRIGA journey so I don't yet have a comprehensive assessment.

What do you dislike?

would prefer a tabbed-typed application to move between buildings or contracts or tasks rather than exiting portfolio to access tasks

Recommendations to others considering the product:

understand your business requirements and clean up your data before attempting to move to TRIRIGA!

What problems are you solving with the product? What benefits have you realized?

We anticipate gaining some efficiencies around work tasks by utilizing the mobile solution, and plan on using the capital projects module.

IBM TRIRIGA review by Consultant
Consultant
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Awesome Product"

What do you like best?

It is a very comprehensive IWMS application which has organically grown over the last 25 years. It has a very flexible platform which enables the customers to customize the application to meet their business requirements.

What do you dislike?

The product has a very old interface - Graphically User Interface. The focus lately has been on the Lease Accounting. Some of the applications need more focus on.

What problems are you solving with the product? What benefits have you realized?

Management of Buildings and Assets

IBM TRIRIGA review by Mukesh K S.
Mukesh K S.
Validated Reviewer
Review Source
content

"Product features and functionality"

What do you like best?

Tririga provide good functionality of facility management , and covers almost or most requires business fucntions.

What do you dislike?

no , i can't thinks of so far liking .,,

What problems are you solving with the product? What benefits have you realized?

facility maintenance and tracking.

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