IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) Reviews & Product Details

IBM TRIRIGA is an intelligent real estate and facilities management solution and a trusted IWMS Leader. With the smart application of data, IoT and AI, TRIRIGA gives you greater visibility into space and facility utilization, occupant experience, capital projects, and lease administration and accounting. Improve space and facility utilization Balance right-sizing, relocation, mergers and acquisitions, and occupant expectations, to use your facilities to their fullest. Create a better workplace experience Help win and retain employees when you deliver the right mix of space management, workplace services and user technology. Optimize lease administration and accounting Consolidate and streamline all leases to right-size your space, reduce costs and analyze financial impacts. Maximize capital projects Advance the quality of capital, facility and environmental projects. Create more efficient reporting Let your data tell a story and bring it to life with simple, intuitive do-it-yourself reports.

Seller

IBM

Discussions

IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) Community

Languages Supported

Arabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Nicole Gerentine (Worldwide Campaign Manager at IBM)

Value at a Glance

Averages based on real user reviews.

Time to Implement

12 months

Return on Investment

27 months

View More Pricing Information

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User Insights

Average based on 203 real user reviews.

Implementation Time

12 months

Perceived Cost

$$$$$

IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA), and what problem is it built to solve?

IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) is used to bring real estate and facilities work into a shared system. Teams use it to manage property and lease information alongside space, maintenance, and capital project activities.

What languages does IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) support?

IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) supports 20 languages, including Arabic, Chinese (Simplified), Czech, Danish, Dutch, and others.

What company sizes and industries is IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) the best fit for?

The strongest fit signal is for enterprise organizations managing substantial real estate or facilities portfolios. Positive user experience is concentrated in large organizations and in sectors with complex property, space, or operational needs.

Enterprise organizations: Companies with more than 1,000 employees.
Government: Government administration and related public-sector operations.
Utilities: Organizations managing facilities and real estate across their operations.
Real estate and banking: Teams handling property portfolios, leases, and associated accounting.

How long does it take to implement IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) across a team?

Go-live is most often a long, multi-phase effort, with timelines extending beyond a year the clearest cluster. Other teams report shorter implementations, though the time required varies considerably.

Time to go live	Relative frequency
More than 12 months	Most common
6–12 months	Less common
Under 6 months	Infrequent

What customer support options does IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) provide, and how do users find the overall support experience?

Support is available through knowledge resources and assisted channels, including the knowledge base, chat, and phone support. The support experience is mixed: users describe helpful assistance resolving issues, while others report slow responses or inconsistent product expertise.

What is the experience like for teams switching to IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) from another tool?

Moving to IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) has often meant replacing a narrower lease, accounting, or facilities tool with a broader system for connected real estate and operational work. Prior tools include lease and accounting systems such as Accruent and SAP FRE, as well as work-management tools such as MCS; some teams also moved from spreadsheet- or Primavera-based processes. The expanded scope and centralization can reduce reliance on separate systems, but the transition may require careful implementation and adjustment to a more complex product.

What features or capabilities could make IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) even more useful?

The product could be more useful with improvements that make everyday work smoother and information easier to act on.

Simpler interface and navigation: Reduce excessive clicks, pop-up windows, and complexity so users can find and complete tasks more easily.
Stronger reporting and analytics: Make reports easier to build and use, with clearer dashboards and more built-in analytical capabilities.
Better performance and stability: Improve responsiveness and reduce slowdowns, freezes, and other reliability issues.

G2 reviews are authentic and verified.

Here's how.

Ron P.

IT Specialist

Enterprise (> 1000 emp.)

Updated 11/29/2018

Originally submitted 11/28/2018

"Very powerful application, out of the box or customized."

4/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Easily customized and able to perform many aspects of the Facilities Maintenance needs. We are currently running on an old application and platform but upgrading to get new more powerful application. This will improve our customer satisfaction with increased productivity and reliability. I also like the SVG coding as well as the ease of creating queries and reports. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

A little clunky and slow at times. Customizations are easy but hinder upgrades in some cases. When we purchased our original application and platform customizations were necessary because the product didn't really work out of the box. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA):

Very good product. Avoid customizations if possible. Review collected by and hosted on G2.com.

What problems is IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) solving and how is that benefiting you?

Operations and Maintenance and Service Request/Work Tasks. We perform all of our preventive and corrective facilities maintenance work through TRIRIGA. We are looking to increase to use the FCA, Space Management and Projects modules. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Zachary F.

Director

Mid-Market (51-1000 emp.)

4/24/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Lease Abstraction Partner for Years"

5/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Having such a large support group of IBMers available to help on product knowledge, as well as the constant efforts to improve the system. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

At times, it's difficult to keep up with the ever-changing product. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/24/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Were are getting there"

3.5/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

I like TRIRIGA's ease of use and it integrates well with our ERP systems. From a Lease Accounting perspective we needed a solution that would enable us both domestically and Internationally to be compliant with all of the changes. So far it has worked very well for us Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

From a lease accounting perspective there are something that are done in setup that are unforgiving if you get it wrong. The workflow dont always run to completion and no messages are provided to make you aware of this. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Financial Services

Enterprise (> 1000 emp.)

4/24/2019

"Initial Corporate User - Due Diligence Completed - In Implementation"

4/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Great flexibility in regards to configuration management as well as comprehensive capability for data enrichment and attribution. Very much like the mobile responsive built in interface capability Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Tririga should have better analytics built into the core platform itself, instead of add-ons from other providers. (i.e. Newmark has touted additional BI capabilities that they have built to improve the analytics that Tririga doesn't provide, but using all of the data contained in Tririga) Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Kate S.

Sr. Manager Cell Site Services

Enterprise (> 1000 emp.)

4/25/2019

"Lease Admin still needs some work"

1/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

I generally like the look of the system. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Overall system performance, inability to create custom reports that run in a reasonable timeframe, inability to calculate CPI, complexity entering leases with midmonth escalation dates. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Banking

Enterprise (> 1000 emp.)

4/25/2019

"Great product"

4.5/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Mature product that is consistently evolving, broad focus, ai & perceptive apps Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Too difficult to access specific out of the box functionality - how is it supposed to work? Do I have a bug or is it in need of future development to address issues encountered. Need SMEs that are equally versed in the product/technology as well as the business usage. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA):

Good system. Takes work to get implemented optimally Review collected by and hosted on G2.com.

What problems is IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) solving and how is that benefiting you?

Very very busy the last few years trying to go live with portfolio and lease and adopt ASC 842 standard Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Hee Jong K.

Executive Director of Advisory Client Services

Enterprise (> 1000 emp.)

4/24/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Super user for Real Estate"

4/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Enables robust capture of lease data. Populating the data itself is time consuming, but the ability to manage leases once active is excellent. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Reporting is not very user friendly and data entry is too time consuming. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Retail

Enterprise (> 1000 emp.)

4/24/2019

"My experience with Tririga is through platform and environments"

3.5/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Fairly easy to learn. I appreciate the partnership we have with our IBM collaborators Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

Some of the performance issues related to user caching issues. In the 3.6 platform upgrade we have noticed some defects around leading spaces in reports which can cause issues in the data. We need to ability to provide better versioning and locking of OM packages to avoid promoting incorrect or incomplete packages to environments. More automation around OM package movement needed. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 Gives Campaign

Verified User in Government Administration

Enterprise (> 1000 emp.)

11/28/2018

"Your Implementation Team can make or break you"

3.5/5

What do you like best about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

I like that IBM TRIRIGA does partner with many technology companies to assist with your implementation and follow-on support. Many of the companies are very good at what they do. Review collected by and hosted on G2.com.

What do you dislike about IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)?

We were not so fortunate to have one of those skilled companies on our implementation. We were actually served by IBM's Professional Services team and we did NOT have skilled/experienced resources for our implementation and we are still paying the price for that. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA):

Make sure that you have enough Senior Mgmt buy-in as well as resources to assist with Requirements, Design, Testing, etc. Try to enlist both strong Business Unit/Program (Requirements, Design, Change Management) and Technical Support during the implementation. Review collected by and hosted on G2.com.

What problems is IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA) solving and how is that benefiting you?

We are attempting to get a handle on our Real Estate Portfolio inventory to ensure we are using our real property in the best way possible. We want to utilize the information to potentially reduce our real property footprint thereby saving revenue for our organization. Review collected by and hosted on G2.com.