There are many competing products for facility management in this industry. Where ARCHIBUS shines is in the power to easily customize and create entire new data sets / modules. This puts the power in the hands of the end users to build powerful and dynamic applications within the framework provided.
ARCHIBUS is on a steady development cycle and is constantly building new applications and circling back to build on their success. Over the years I have been working with the software, it has grown tremendously from a Facilities specific application to a real enterprise solution, tacking everything from real estate and facilities to fleet and telecom management.
In addition to the software, there is an amazing user community. Both the local user groups as well as the international user conference are amazing resources and inspire you to bring your own implementation forward.
It would be very difficult to find something that I don't like about the software. If anything, the amount of flexibility in the product leads you to dream up customizations which you can't possibly complete with limited funds and resources, which can make it painful for the out of the box solution to catch up to your dreams. We have a few times forged ahead with a system modification on our own and see it introduced a few versions later in the stock product. That is the price of being on the bleeding edge I guess. ;)
If you are looking for an enterprise level software which can meet very specific needs, ARCHIBUS is the one for you. Work with an experienced business partner and you will see powerful results.
We are measuring performance of buildings, staff and contractors. Making well informed strategic decisions based on quality data. By adding mobile capabilities, we are seeing great improvements in customer service and response times. The return on investment calculations we have done for various module implementations have always been in the hundreds of percent range, which shows real value to senior management.