Guesty Reviews & Product Details

We switched to Guesty from Hostaway, and the primary driver was strategic: we needed more sophisticated tools to support our direct booking channel. With our previous provider, we couldn't isolate damage protection for our direct bookings, which was a major operational headache and unnecessary expense. Guesty Shield was the solution we were looking for. It allows us to offer and monetize damage protection specifically for our website bookings—something that's essential for profitability and peace of mind. While the initial setup took some time, the channel manager is now working well and the platform's capabilities are a clear upgrade for our business needs. Review collected by and hosted on G2.com.

I'm very happy with guesty. Looking forward to see future releases. Review collected by and hosted on G2.com.

Guesty has made managing my property exceptionally seamless. Setting up my listing across multiple platforms was quick and straightforward, and the built-in direct booking site is a valuable addition. The automated messaging system is excellent, allowing me to respond to inquiries promptly while ensuring all guest communications—from arrival instructions to departure emails—are handled flawlessly and on schedule. The platform runs like clockwork and has significantly streamlined my operations, making it an outstanding solution for property management.

Overall, Guesty delivers a highly efficient, reliable, and well-designed experience that exceeds expectations and deserves the highest rating. Review collected by and hosted on G2.com.

One area for improvement is the process of using a custom URL for the direct booking site, which was more challenging and time-consuming than expected to set up. Review collected by and hosted on G2.com.

I like the completeness of Guesty, its APIs, and the integrations it offers. The User Experience is excellent. Using Guesty allows us to expand services with all the features we like and that are necessary for our work, keeping us updated with the latest developments. For a company that wants to grow like ours, we have identified Guesty as an ideal partner thanks to its numerous functions and integrations. Review collected by and hosted on G2.com.

The accounting and management control part in Guesty does not work well, especially regarding integration with Italian bureaucracy. I expect an improvement in this regard. Furthermore, the initial setup process was not simple because everything was in English and there were many things to see. Review collected by and hosted on G2.com.

I find the ability to use guest data and the management features of Guesty quite beneficial. I also like how it allows us to sell over 250 properties using booking channels like Booking.com. The messaging feature is very good, as it lets us drill down to send individual messages to clients, which helps streamline our communications and increase productivity. I appreciate Richard Murray's help with adopting certain parts of the software. Review collected by and hosted on G2.com.

I find some of the integrations to Booking.com problematic. We want to amend bookings, but it's a hassle. Also, the initial setup of Guesty was complicated and quite difficult. A big issue is that Guesty won't integrate with our suppliers, so we end up having to manually load a lot of bookings and listings. Review collected by and hosted on G2.com.

I really like how Guesty manages my eight vacation rentals across different locations like France, the UK, and the USA. It helps me efficiently manage properties across different channels and prevents double bookings. I appreciate the simple communication flow it creates with guests and the good reporting tools and dashboard, which help me stay on top of everything. Guesty also keeps generating extra features that are innovative and help improve the rental business. I feel like Guesty offers the best distribution across the biggest platforms, which helps in appearing higher on platforms like Booking.com and Airbnb. Additionally, Guesty's onboarding process was really helpful, and the support from their team, including the responsive account manager, was good. Review collected by and hosted on G2.com.

Sometimes Guesty is bringing in new features that are not quite ready to hit the ground running. It's great that they're doing that. It just shows that they're thinking of new things and ways to improve the product. Review collected by and hosted on G2.com.

Previous Response: What I like most about Guesty is the huge range of features to coordinate and manage properties. Publishing across multiple channels while keeping everything centralized in one single inbox is extremely valuable. Being able to set pricing rules and adjust pricing for all channels from one place is very practical, and the damage insurance add-on is a great plus. Guesty lets me manage almost every part of the business from one platform, which reduces mistakes since all reservations stay aligned on one calendar. I also really like the automations and the integrations with other companies because they make operation seamless, communication faster, easier and much more efficient. Review collected by and hosted on G2.com.

Update: Guesty did ultimately help resolve the billing issue I mentioned previously, so I want to clarify that part. The incorrect charge (Google Homes) was credited back, but it took longer than expected and communication felt inconsistent while it was pending. I also had friction when trying to adjust pricing after adding 15 additional properties (which should have moved me into the next tier).

What still hasn’t changed is the product and process pain:

Inbox UX: The inbox is visually dated and inefficient for multi-property operators. It shows the guest name and a small preview, but not the property tied to the conversation unless you open the thread. That forces constant clicking and slows down daily operations.

Onboarding: Onboarding/initial setup took over a month in my case, which was a major operational disadvantage.

Bottom line: I appreciate that the billing issue was eventually fixed, but Guesty still needs stronger support consistency during billing/tier changes and a more scalable inbox experience. Review collected by and hosted on G2.com.

The support from our CSM and the large variety of features outside of the standard channel management. Review collected by and hosted on G2.com.

If we were able to select 'instant book' or 'request to book' on Guesty, then for this to sync to all the various platforms without any confusion or issues. Not having to go into some various platforms and change manually or even email the platform to make the change for us. Review collected by and hosted on G2.com.

I like how Guesty puts everything in one place, which makes it easier to access all of our listings, billing, and locks, essentially creating a one-stop shop for us. It saves time and is way more efficient, especially considering we manage 60 plus properties. Having everything in one system means I don't have to open multiple tabs to find answers. Review collected by and hosted on G2.com.

I think that with our old system, we were able to tag guests so that they could not rent again if they were bad guests or damaged our property and there's not a way to do that right now. Also, I can't seem to be able to see the reviews that guests leave on Airbnb and reply to them like our old system was able to do. Review collected by and hosted on G2.com.

I really like Guesty because the development team is great. If you find an error, they will escalate it and fix it right away. They're always on the ball about improving their software, and it's getting better all the time. I also appreciate how the calendar now shows the payment status, making it easy to see if a guest is not paid, partially paid, or completely paid. This improvement was based on my feedback, and it adds significant value to the system. Review collected by and hosted on G2.com.

I don't like how the check-in process doesn't align with our needs. Guesty's idea of checking in is when a guest uses their pin code, not when they receive it. We need to be able to withhold PIN codes from customers who haven't paid or haven't put a card on file. Also, while setting it up myself wasn't particularly difficult, it wasn't easy either. It was long and required overcoming a learning curve, but it was straightforward enough to figure out. Review collected by and hosted on G2.com.

I like Guesty for its ease of use and good data quality. I appreciate the central communication system that supports all kinds of channels one can imagine, and how easy it is to create and maintain your own channel. Even though the initial setup is a bit challenging, Guesty provides proper training and guidance to make sure you have a good start. Review collected by and hosted on G2.com.

I think there's improvement to be made in terms of accounting, having more clear accounting access, more reporting access. There are certain layers in the reporting that you can't access or cannot filter on, which needs a bit of enhancements. The initial setup is a bit more difficult. Review collected by and hosted on G2.com.