--- title: Guesty Reviews meta_title: 'Guesty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 122 reviews by the users' company size, role or industry to find out how Guesty works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 122 scale: '5' date_modified: '2026-08-13' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Guesty Reviews **Vendor:** Guesty **Category:** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) **Average Rating:** 4.6/5.0 **Total Reviews:** 122 ## About Guesty Guesty is an end-to-end property management platform for short-term rental operators. The software consolidates bookings, guest communication, operational tasks, and financial data into a centralized dashboard, replacing fragmented tools with a unified infrastructure. CORE PLATFORM FEATURES • Unified Inbox: Consolidates guest messages from Airbnb, Vrbo, Booking.com, and direct booking sites into a single, manageable feed. • Multi-Calendar: Centralizes reservations, pricing, and availability across all listings and channels to prevent double bookings. • Guesty Distribution Hub™: Provides direct, two-way integrations with 60+ global OTAs and your own direct booking website. Inventory and content sync in real-time . • Task Management: Gives you one view to manage and automate your cleaning, maintenance, and more. • Guest App: Transforms the pre-stay experience with a smooth check-in process and greater operational efficiency. • Advanced AI Tools: Including Guesty PriceOptimizer™ to execute pricing strategies, Guesty ReplyAI™ to speed up communications, and more. • Financial Engine: GuestyPay™ for payment processing, GuestyPay Protect™ for fraud detection, and trust accounting tools for compliance. • Reporting & Data: Advanced analytics delivers actionable operational insights while the Owner Portal helps manage relationships with property owners. • Open API: Allows technical teams to develop custom integrations and bespoke workflows on top of the core system. SEGMENTED SOLUTIONS Guesty provides specific packages tailored to business size: • Guesty Lite (1-3 Listings): Essential automation and channel management. • Guesty Pro (4-199 Listings): A complete operating system for professional management companies. • Guesty Enterprise (200+ Listings): Built for large-scale brands, offering custom API rate limits, SLA-backed reliability, and dedicated support. Backed by a 250+ person R&D team, Guesty supports 500K+ properties in 100+ countries, delivering the stability required for high-volume hospitality operations ## Guesty Pros & Cons **What users like:** - Users appreciate the **centralized booking management** in Guesty, enjoying seamless syncing and enhanced communication features. (8 reviews) - Users value the **excellent customer support** from Guesty, benefiting from dedicated assistance and regular engagement. (8 reviews) - Users value the **effective channel management** of Guesty, enhancing exposure and enabling strategic growth with diverse features. (6 reviews) - Users value the **automated messaging** feature of Guesty for its efficiency and streamlined communication processes. (5 reviews) - Users value the **rich management features** of Guesty, enhancing guest communication and property sales across multiple channels. (5 reviews) - Time-saving (5 reviews) - User Interface (5 reviews) - Users value the **ease of use** with Guesty, appreciating its intuitive design and streamlined communication features. (4 reviews) - Setup Ease (4 reviews) - Unified Platform (4 reviews) **What users dislike:** - Users face **booking issues** with integrations and manual processes, complicating management and the check-in experience. (4 reviews) - Users face **setup difficulties** with Guesty, including complex integrations and a steep learning curve. (4 reviews) - Users experience **slow performance** with Guesty, often facing freezes and lengthy actions that hinder efficiency. (4 reviews) - Users report **software bugs** including glitches, slow performance, and frequent logouts, negatively impacting their experience. (3 reviews) - Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. (2 reviews) - Integration Issues (2 reviews) - Users find Guesty to be **not user-friendly** , with a confusing inbox and slow onboarding process impacting efficiency. (2 reviews) - Poor Customer Support (2 reviews) - Users find **reporting to be time-consuming** and limited in customization, making it difficult to access details quickly. (2 reviews) - Users find the **initial setup challenging** and desire better access and filtering in reporting features. (1 reviews) ## Guesty Reviews ### 1. Frustrating Support Overshadows Decent Features **Rating:** 1.5/5.0 stars **Reviewed by:** Rick S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Guesty?** Integrations and one-stop platform for everything needed for managing STR's. Pricing is reasonable and UI/UX is getting better on the desktop. The mobile app is clunky at best. Performance is moderate. **What do you dislike about Guesty?** I really don't like the customer support with Guesty. Trying to get help is like pulling teeth, and it’s super frustrating. I set up payment processing and confirmed everything, but for over three months, payments of $25,000 haven’t made it to my bank account. I contacted support through all channels, started tickets, and even talked to someone who said they'd escalate it, but it's been several business days without a response. This issue is huge for a small business like mine. Also, they offshore their support to the Philippines and getting answers or callbacks is just a nightmare. Their pricing optimizer isn't great either; it’s not accurate and always needs manual adjustments. It either sets prices too high or too low, causing me to lose reservations or leave money on the table. Payment processing is a mess when it doesn't work right, and there’s no way to get support. Honestly, nothing stands out positively if there’s no customer support. **What problems is Guesty solving and how is that benefiting you?** Right now, Guesty isn't solving any problems for me. **Official Response from Precious Elaine Martin:** > Hi Rick, Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns, especially regarding support and payment processing. We are currently reviewing this matter, and your Customer Success Manager will be in touch with you directly to follow up and assist further. We appreciate your patience while we work to address this. Sincerely, The Guesty Customer Experience Team ### 2. A seriously bumpy ride from MyVR **Rating:** 1.5/5.0 stars **Reviewed by:** Robin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Guesty?** - Listing site integration (airBnB) is robust. - The templates for the advanced direct booking website builder are fresh. - Multiple channels to communicate with guests including SMS - Flat booking fees for channel bookings vs % based **What do you dislike about Guesty?** - The feature parity between MyVR (where I was a very happy and loyal customer for many years) and Guesty is really really poor. Out the box, Guesty's direct booking website builder is very limited. The new website builder doesn't offer feature parity to MyVR and is stupidly expensive for what it is - Basic things don't work (collecting payment for direct bookings) - Support is really average **What problems is Guesty solving and how is that benefiting you?** Single pane of glass for managing all bookings. Aside I can't integrate with Vrbo or Tripadvisor as I don't own multiple properties. Not Guesty's issue as these are rules of the listing sites, but it negates the value of a PMS for a single property owner. ## Guesty Discussions - [What percentage does Vacasa take?](https://www.g2.com/discussions/guesty-what-percentage-does-vacasa-take) - [What percentage does Vacasa take?](https://www.g2.com/discussions/what-percentage-does-vacasa-take) - [Is Guesty secure?](https://www.g2.com/discussions/is-guesty-secure) - [Does Guesty have an open API?](https://www.g2.com/discussions/does-guesty-have-an-open-api) - [What is Guesty app?](https://www.g2.com/discussions/what-is-guesty-app) - [View Guesty pricing details and edition comparison](https://www.g2.com/products/guesty/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+21%3A08%3A01+-0500&secure%5Bsession_id%5D=9c99470e-a170-4eb7-83cb-70b2a44a0597&secure%5Btoken%5D=a231a18c329ac58c5d509045845b7976dced8cd2f72c60311e97d657cfeeef98&format=llm_user) ## Guesty Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [AirDNA](https://www.g2.com/products/airdna-airdna/reviews) - [Besty AI](https://www.g2.com/products/besty-ai-besty-ai/reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [ChargeAutomation](https://www.g2.com/products/chargeautomation/reviews) - [CheKin](https://www.g2.com/products/chekin/reviews) - [Conduit](https://www.g2.com/products/conduit-2026-07-09/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Hostaway](https://www.g2.com/products/hostaway/reviews) - [Operto Guest](https://www.g2.com/products/operto-guest/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Rentals United](https://www.g2.com/products/rentals-united/reviews) - [Reva](https://www.g2.com/products/reva/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [SuiteOp](https://www.g2.com/products/suiteop/reviews) - [TurnoverBnB](https://www.g2.com/products/turnoverbnb/reviews) - [Wheelhouse](https://www.g2.com/products/wheelhouse/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Guesty Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics - Calendar Management - Invoice Management - Discount Management - Availability Management - Price/Margin Management - Pipeline Management - Content Management - Partner Management - Incentive Management - Opportunity Management - Promotions Management - Commission Management - Real-Time Analytics - Channel Analytics **Rate Management** - Real-Time Pricing - Group Bookings - Predictive Analytics - Competitor Analysis - Price Control **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Marketing Automation - Third-Party Integrations **Additional Functionality** - Customizable Reports - Inbox Management - Online Booking - Work Order Management - Rate Management - Discount Management - Calendar Management - Guest Check-in/Check-out - Website Management - Credit Card Processing - Owner Statements - Inventory Management - Revenue Management - Data Synchronization - Multi-Property - Reporting & Statistics - Ratings/Reviews - AI Copilot - Task Management - Property Management - API - Customizable Templates - Alerts/Notifications - Housekeeping Management - Channel Management - Accounting - Payment Processing - Real-Time Notifications - Email Management - Activity Dashboard - For Vacation Rentals - Guest Experience Management - Search/Filter - Multi-Channel Management - Mobile Access - Data Import/Export - Short/Long Term Rental - Reminders - Availability Management - Electronic Payments - Generative AI - Multi-Currency - Guest Communications - Invoice Management - Reservations Management - Contact Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Data Tools** - Reporting - Data Visualization - Stack Integration **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management - Collaboration Tools - Order Management - Referral Management - Multi-Channel Management - Campaign Management - Task Management - Workflow Management - Lead Management - Template Management **User Tools** - Task Automation - Email Alerts - Customer Insights **Marketing** - Online Reputation Management - Marketing Tools **Additional Functionality** - Email Templates - Partner Portal - Real-Time Data - Activity Tracking - Electronic Payments - Customizable Templates - Customizable Branding - Data Import/Export - AI Copilot - Inventory Tracking - Data Synchronization - Generative AI - Inventory Control - Customizable Reports - API - Sales Reports - Dynamic Pricing - Real-Time Updates - Multi-Channel Distribution - Multi-Channel Campaigns - Activity Dashboard - Performance Metrics **Agentic AI - Hotel Revenue Management Systems (RMS)** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making ## Top Guesty Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (412 reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - 4.2/5.0 (71 reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - 4.7/5.0 (28 reviews)