Guesty Pricing Overview

I really like Guesty because the development team is great. If you find an error, they will escalate it and fix it right away. They're always on the ball about improving their software, and it's getting better all the time. I also appreciate how the calendar now shows the payment status, making it easy to see if a guest is not paid, partially paid, or completely paid. This improvement was based on my feedback, and it adds significant value to the system. Review collected by and hosted on G2.com.

I don't like how the check-in process doesn't align with our needs. Guesty's idea of checking in is when a guest uses their pin code, not when they receive it. We need to be able to withhold PIN codes from customers who haven't paid or haven't put a card on file. Also, while setting it up myself wasn't particularly difficult, it wasn't easy either. It was long and required overcoming a learning curve, but it was straightforward enough to figure out. Review collected by and hosted on G2.com.

What I like most about Guesty is the huge range of features to coordinate and manage properties. Publishing across multiple channels while keeping everything centralized in one single inbox is extremely valuable. Being able to set pricing rules and adjust pricing for all channels from one place is very practical, and the damage insurance add-on is a great plus. Guesty lets me manage almost every part of the business from one platform, which reduces mistakes since all reservations stay aligned on one calendar. I also really like the automations and the integrations with other companies because they make operation seamless, communication faster, easier and much more efficient. Review collected by and hosted on G2.com.

I felt completely abandoned by Guesty regarding a billing issue. They told me they would credit back an incorrect charge (Google Homes) and never did. I also tried adjusting the pricing after adding 15 additional properties to my contract, which should qualify for their next tier, and nothing. What worried me the most is that I was asked to pay the incorrect charge anyway or my service would be interrupted, basically like saying: "you have to pay because your operations depend on us.” They told me they would fix it the next billing cycle… the month passed, nothing was resolved, and my account manager stopped replying. Regarding the product: the inbox design in Guesty is visually poor and inefficient. It only shows the guest name and a tiny preview of the message, but it doesn’t tell you which property that conversation belongs to unless you actually click inside. This forces you to constantly open threads and memorize guest names just to know which listing they’re from, which makes daily operations slower and unnecessarily confusing. The onboarding / initial setup took over a month, which in my case was a major disadvantage. Review collected by and hosted on G2.com.