--- title: Guesty Reviews meta_title: 'Guesty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Guesty works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 112 scale: '5' date_modified: '2026-07-31' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Guesty Reviews **Vendor:** Guesty **Category:** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) **Average Rating:** 4.5/5.0 **Total Reviews:** 112 ## About Guesty Guesty is an end-to-end property management platform for short-term rental operators. The software consolidates bookings, guest communication, operational tasks, and financial data into a centralized dashboard, replacing fragmented tools with a unified infrastructure. CORE PLATFORM FEATURES • Unified Inbox: Consolidates guest messages from Airbnb, Vrbo, Booking.com, and direct booking sites into a single, manageable feed. • Multi-Calendar: Centralizes reservations, pricing, and availability across all listings and channels to prevent double bookings. • Guesty Distribution Hub™: Provides direct, two-way integrations with 60+ global OTAs and your own direct booking website. Inventory and content sync in real-time . • Task Management: Gives you one view to manage and automate your cleaning, maintenance, and more. • Guest App: Transforms the pre-stay experience with a smooth check-in process and greater operational efficiency. • Advanced AI Tools: Including Guesty PriceOptimizer™ to execute pricing strategies, Guesty ReplyAI™ to speed up communications, and more. • Financial Engine: GuestyPay™ for payment processing, GuestyPay Protect™ for fraud detection, and trust accounting tools for compliance. • Reporting & Data: Advanced analytics delivers actionable operational insights while the Owner Portal helps manage relationships with property owners. • Open API: Allows technical teams to develop custom integrations and bespoke workflows on top of the core system. SEGMENTED SOLUTIONS Guesty provides specific packages tailored to business size: • Guesty Lite (1-3 Listings): Essential automation and channel management. • Guesty Pro (4-199 Listings): A complete operating system for professional management companies. • Guesty Enterprise (200+ Listings): Built for large-scale brands, offering custom API rate limits, SLA-backed reliability, and dedicated support. Backed by a 250+ person R&D team, Guesty supports 500K+ properties in 100+ countries, delivering the stability required for high-volume hospitality operations ## Guesty Pros & Cons **What users like:** - Users appreciate the **centralized booking management** in Guesty, enjoying seamless syncing and enhanced communication features. (8 reviews) - Users value the **excellent customer support** from Guesty, benefiting from dedicated assistance and regular engagement. (8 reviews) - Users value the **effective channel management** of Guesty, enhancing exposure and enabling strategic growth with diverse features. (6 reviews) - Users value the **automated messaging** feature of Guesty for its efficiency and streamlined communication processes. (5 reviews) - Users value the **rich management features** of Guesty, enhancing guest communication and property sales across multiple channels. (5 reviews) - Time-saving (5 reviews) - User Interface (5 reviews) - Users value the **ease of use** with Guesty, appreciating its intuitive design and streamlined communication features. (4 reviews) - Setup Ease (4 reviews) - Unified Platform (4 reviews) **What users dislike:** - Users face **booking issues** with integrations and manual processes, complicating management and the check-in experience. (4 reviews) - Users face **setup difficulties** with Guesty, including complex integrations and a steep learning curve. (4 reviews) - Users experience **slow performance** with Guesty, often facing freezes and lengthy actions that hinder efficiency. (4 reviews) - Users report **software bugs** including glitches, slow performance, and frequent logouts, negatively impacting their experience. (3 reviews) - Users note the **expensive pricing** and high start fee, making it challenging for smaller teams to afford. (2 reviews) - Integration Issues (2 reviews) - Users find Guesty to be **not user-friendly** , with a confusing inbox and slow onboarding process impacting efficiency. (2 reviews) - Poor Customer Support (2 reviews) - Users find **reporting to be time-consuming** and limited in customization, making it difficult to access details quickly. (2 reviews) - Users find the **initial setup challenging** and desire better access and filtering in reporting features. (1 reviews) ## Guesty Reviews ### 1. Guesty was the bestie! **Rating:** 5.0/5.0 stars **Reviewed by:** Aubryone H. | Sales Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Guesty?** I loved being able to manually switch and move rooms like a puzzle. **What do you dislike about Guesty?** The downside would be having to manually check in the guests and not giving the guest the option to check in/out themselves. **What problems is Guesty solving and how is that benefiting you?** It is solving the need for a hotel management program that is fast and updated in real time. ### 2. PMS software **Rating:** 4.5/5.0 stars **Reviewed by:** TOURISTIC HOUSE M. | Former Director Revenue Management Expert @Toristic House , Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Guesty?** Manage all calendars and amenities and more in one platform. **What do you dislike about Guesty?** The downside is the no communication directly with support and no phone numbers to direct contact. Sometimes we need direct comunication not only thru tickets. **What problems is Guesty solving and how is that benefiting you?** Integrating booking.com and more applications are effortless integration between platforms, managing prices, and more. ### 3. Worked with Sarat for a few months. It's very productive and informative. **Rating:** 5.0/5.0 stars **Reviewed by:** Tarai H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Guesty?** Guestys availability and speedy response **What do you dislike about Guesty?** Nothing, Guesty has been awesome! Very useful **What problems is Guesty solving and how is that benefiting you?** Guest communication ### 4. Excellent software for property management **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Manuel C. | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Guesty?** I really like the interface it has, honestly you can tell they put a lot of effort into it. **What do you dislike about Guesty?** I think there is nothing bad to say about this platform. **Recommendations to others considering Guesty:** I highly recommend using it for its user interface. **What problems is Guesty solving and how is that benefiting you?** In the past, I had to use several different software programs, and right now with Guesty, it is enough to cover all these needs. ### 5. Fantastic Software **Rating:** 5.0/5.0 stars **Reviewed by:** Prem P. | Data Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Guesty?** I have been working with Guesy for a while now. I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. We appreciate our relationship with Guesty and hope they continue in the right direction. **What do you dislike about Guesty?** We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors. **What problems is Guesty solving and how is that benefiting you?** The design of the software is quite intuitive, easy to use and comprehensive. I particularly appreciate the Automatic Messages which save us a lot of time, the smartphone application which allows the teams in the field to do their work well and the Yield management to manage my pricing very easily! The calendar and the Inbox are also very complete and make it very easy to update the information of each reservation. ### 6. Sales Rep **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Guesty?** I utilized Guesty for a vacation rental we utilized years back in the Outer Banks of North Carolina. We found that we were able to seamlessly manage our vacation rental. **What do you dislike about Guesty?** We were not a fan of WhatsApp and the inability to integrate Slack made some of our internal processes redundant due to this issue. We found that this scattered the communication we needed. **Recommendations to others considering Guesty:** None at this time. I recommend a trial before jumping in. **What problems is Guesty solving and how is that benefiting you?** There were not enough hours in the day to work full-time and manage property in the Outer Banks of North Carolina. We need to develop a way to manage routine tasks. ### 7. Guesty is in breach of it's own contract. **Rating:** 0.0/5.0 stars **Reviewed by:** Justus R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Guesty?** Communication for several accounts all in one place. **What do you dislike about Guesty?** According to the contract there is a minimum fee of 3 dollar for each reservation and if a reservation is cancelled the commission is based on the host pay out. I found out Guesty is charging me 3 dollar for every cancelled reservation altough the host pay out is 0. A cancelled reservation is no longer a reservation and there fore the minimum fee does not apply. Guesty is not willing to live up to their own contract. **Recommendations to others considering Guesty:** With the knowledge I do have now, I can not recommend guesty due to the fact they do not live up to their own contract. **What problems is Guesty solving and how is that benefiting you?** Communication for several accounts all in one place. ### 8. In my experience, the Guesty program needs more information and reports. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Guesty?** It is very fast and simple, and in the Guesty program, I see practical information about the apartment. **What do you dislike about Guesty?** I dislike Thatcher. You don't have many options for sales reports and purchases. **What problems is Guesty solving and how is that benefiting you?** It has the benefit that I can verify reservations of each apartment and it is specific data such as stays, means of reservations, comments. ### 9. A good experience for organization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2019 **What do you like best about Guesty?** I like the organization, you can use all your platforms for vacacional rentals **What do you dislike about Guesty?** O don’t like that you can’t use in the computer and in the cellphone at the same time **What problems is Guesty solving and how is that benefiting you?** The good thing is that I can use only guesty for all the utilities in the differents platforms like messages, reservations, etc. ### 10. Guesty takes the guesswork out of managing AirBnBs **Rating:** 4.5/5.0 stars **Reviewed by:** David R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2019 **What do you like best about Guesty?** Guesty is a CRM for managing short term rentals. The Communication they offer too is wonderful for keeping guests happy. **What do you dislike about Guesty?** Sometimes the site can be slow, but all-in-all there is not much we don't like. **What problems is Guesty solving and how is that benefiting you?** Better response times to guests for AirBnB ### 11. Guesty is a robust hospitality management software **Rating:** 4.5/5.0 stars **Reviewed by:** Allyson L. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Guesty?** They have thought of every thing. The software is geared to make life easier for hospitality management companies. **What do you dislike about Guesty?** Scheduling training is a bit tricky since their team is based in Israel. **Recommendations to others considering Guesty:** The demo we received is accurate to the services the product provides. It's great! **What problems is Guesty solving and how is that benefiting you?** Reservation management, marketing & marketing syndication, guest comms, cleaning scheduling & comms. It does everything. ### 12. Easy to use interface, useful features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about Guesty?** Guesty is great at integrating multiple online platforms. The inbox, multi-calendar and marketing features are super useful and easy to read when managing multiple properties. The automated procedures (messaging, pricing, etc.) , customizable tools, and shareable calendars are great features as well. **What do you dislike about Guesty?** Still working out the kinks at integrating Homeaway, but getting there. **Recommendations to others considering Guesty:** Highly recommend. Guesty allows are team to integrate four different accounts into one easy to use platform. from the beginning, their customer service was super helpful and answered all of our questions. **What problems is Guesty solving and how is that benefiting you?** Customer Support, Automatic Messages, tracking among multiple users and combining multiple sites into one nice platform. ## Guesty Discussions - [What percentage does Vacasa take?](https://www.g2.com/discussions/guesty-what-percentage-does-vacasa-take) - [What percentage does Vacasa take?](https://www.g2.com/discussions/what-percentage-does-vacasa-take) - [Is Guesty secure?](https://www.g2.com/discussions/is-guesty-secure) - [Does Guesty have an open API?](https://www.g2.com/discussions/does-guesty-have-an-open-api) - [What is Guesty app?](https://www.g2.com/discussions/what-is-guesty-app) - [View Guesty pricing details and edition comparison](https://www.g2.com/products/guesty/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+13%3A17%3A58+-0500&secure%5Bsession_id%5D=aca44f1f-0d7a-4b6b-9e60-227a9cc3593f&secure%5Btoken%5D=3236612a52c3db0507e34d34b31bc596ef22b9c04c6a1b9b8117af3e932fbe33&format=llm_user) ## Guesty Integrations - [Airbnb](https://www.g2.com/products/airbnb/reviews) - [AirDNA](https://www.g2.com/products/airdna-airdna/reviews) - [Besty AI](https://www.g2.com/products/besty-ai-besty-ai/reviews) - [Beyond](https://www.g2.com/products/beyond-beyond/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [ChargeAutomation](https://www.g2.com/products/chargeautomation/reviews) - [CheKin](https://www.g2.com/products/chekin/reviews) - [Conduit](https://www.g2.com/products/conduit-2026-07-09/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Hostaway](https://www.g2.com/products/hostaway/reviews) - [Operto Guest](https://www.g2.com/products/operto-guest/reviews) - [PriceLabs](https://www.g2.com/products/pricelabs/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Rentals United](https://www.g2.com/products/rentals-united/reviews) - [Reva](https://www.g2.com/products/reva/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [TurnoverBnB](https://www.g2.com/products/turnoverbnb/reviews) - [Wheelhouse](https://www.g2.com/products/wheelhouse/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Guesty Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Rate Management** - Real-Time Pricing - Group Bookings - Predictive Analytics - Competitor Analysis - Price Control **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Data Tools** - Reporting - Data Visualization - Stack Integration **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **User Tools** - Task Automation - Email Alerts - Customer Insights **Marketing** - Online Reputation Management - Marketing Tools **Agentic AI - Hotel Revenue Management Systems (RMS)** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - Decision Making ## Top Guesty Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (411 reviews) - [Lodgify](https://www.g2.com/products/lodgify/reviews) - 4.2/5.0 (71 reviews) - [Hosthub](https://www.g2.com/products/hosthub/reviews) - 4.7/5.0 (28 reviews)