--- title: Gallabox Reviews meta_title: 'Gallabox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 169 reviews by the users' company size, role or industry to find out how Gallabox works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 169 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Gallabox Reviews **Vendor:** MangoLeap **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 169 ## About Gallabox Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond. ## Gallabox Pros & Cons **What users like:** - Users find Gallabox to be **intuitive and easy to set up** , making customer communication management seamless and effective. (6 reviews) - Users highlight the **automation features** of Gallabox, enhancing communication efficiency and streamlining their workflows effectively. (5 reviews) - Users commend Gallabox for its **excellent customer support** and effective integration capabilities that enhance team communication. (5 reviews) - Users love the **seamless integrations** of Gallabox, enhancing team collaboration and efficiency in managing WhatsApp communications. (5 reviews) - Users highlight the **easy integrations** of Gallabox, facilitating seamless connections with tools like HubSpot for improved communication. (4 reviews) - Chat Functionality (3 reviews) - Easy Setup (3 reviews) - Users value the **direct Hubspot integration** and extensive features of Gallabox, enhancing their communication efficiency. (3 reviews) - Users find the **customer support outstanding** , specifically praising the account managers for their availability and assistance. (3 reviews) - Response Time (3 reviews) **What users dislike:** - Users find the **reporting and analytics dashboard limited** , lacking essential insights for effective communication management. (2 reviews) - Users find the **reporting features inadequate** , limiting insights on performance and response metrics, which hinders optimization. (2 reviews) - Users desire more **customization options** in Gallabox templates for a tailored experience that meets their specific needs. (2 reviews) - Users note **limited training resources** for bots, impacting their effectiveness and requiring more support for setup. (2 reviews) - Users find **customer support unsatisfactory** , citing poor response times and a lack of helpful documentation for troubleshooting. (2 reviews) - Adjustment Difficulties (1 reviews) - AI Limitations (1 reviews) - Bot Functionality (1 reviews) - Challenging Reporting (1 reviews) - Chat Functionality (1 reviews) ## Gallabox Reviews ### 1. Easy & effective tool for WhatsApp marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Harshad M. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Gallabox?** Gallabox support team is very helpful & supportive **What do you dislike about Gallabox?** Sometimes response time is delayed. but they surely gets in touch with clients query **What problems is Gallabox solving and how is that benefiting you?** If gallabox support team contacts you, they will really try to solve the issue ### 2. Great tool if you want to pull info from your CRM and talk to your customers on WhatsApp **Rating:** 5.0/5.0 stars **Reviewed by:** Jaydeep P. | Startups, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Gallabox?** Gallabox offers an easy-to-build WhatsApp bot with which I can engage better with incoming prospects and grow conversions, and manage conversations with existing customers better. The Shared Team Inbox feature is excellent because it allows my teams to collaborate and work more effectively. Their mobile apps enable my team members to work from anywhere. I have a vast base of prospects and customers; I use their Broadcast feature to send offers - and keep track of my campaigns. This is a pretty cool feature. Also, I was pleasantly surprised that the onboarding was done far sooner. I have been tracking multiple players in this WhatsApp Business space, and I am delighted to see the progress Gallabox is making, launching features every now and then. **What do you dislike about Gallabox?** I would like to have a custom dashboard for setting up goals and milestones. I know this is a nice-to-have feature, but it would greatly help me keep track of my metrics. I would love to have Gallabox build this. **What problems is Gallabox solving and how is that benefiting you?** We were looking for a WhatsApp based product to source customer information from our CRM and send automated notifications. We were happy that Gallabox helped us with integrations, thanks to which our customer engagement process is fully automatic. ### 3. Awesome support team if you need help **Rating:** 5.0/5.0 stars **Reviewed by:** Prakash G. | Tax Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Gallabox?** Gallabox is a very simple, easy to use product and does not need you to know how to write code. It easily integrates with other business software you use. Building the chatbot flow is pretty straightforward and it is fairly easy to deploy too. All customer conversations can be routed through the Bot and then can be assigned to team-members automatically - which my team loves, because they would have had to respond to each and every customer conversation and this used to take up a lot of time and effort. Most importantly, the Gallabox Customer Success team is very responsive and ready to help if we have any questions. This is a huge differentiator for us since we deal with hundreds of live customer conversations and timely support is very helpful. I would like to thank the entire team of Gallbox from the bottom of my heart, as with their help & support today I'm able to use such a fantastic GALLABOX online WhatsApp service easily & smoothly in my business. Professionally I am an Income-tax & GST Practitioner at Palghar, Maharashtra since last 22 Years. **What do you dislike about Gallabox?** I have not seen any downside of Gallabox for our use cases. But I think one huge benefit could be having WhatsApp groups. This will make Gallabox super complete. **What problems is Gallabox solving and how is that benefiting you?** Gallabox helps us improve lead conversions. We have a big team of sales agents attending to prospect leads and their productivity has greatly increased thanks to Gallabox. We automate the incoming conversations and route them to shared team inbox so both customers and team members are delighted. The whole team has worked very well according to their field & work alloted. Especially šŸ‘ØšŸ»ā€šŸ’¼ Mr. Kartik the main person of team who linked up with the whole team of GALLABOX according to their speciality. šŸ‘ØšŸ»ā€šŸ’» Mr. Shyam & Mr. Yogesh both did great job to get business account verified āœ… & make whole API integration. And The most supportive person of the team šŸ‘ØšŸ»ā€šŸ’¼ Mr. Sam and Miss Subhangi who was in the whole project from start to end continuously in contact with us & giving all updates. I am very grateful to the whole Team as they had completed such a complicated project configuration within just 15-20 Days. I'm very happy & satisfied with their service. Thank You ! šŸ™ ### 4. Gallabox usage **Rating:** 3.0/5.0 stars **Reviewed by:** naresh a. | Admin head, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Gallabox?** Templates can be created and broadcast can be done easily. Moreover they have good tagging system easy for creating groups. **What do you dislike about Gallabox?** Extra payment for creating templates is the dislike **What problems is Gallabox solving and how is that benefiting you?** tagging ### 5. Excellent API service with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Software Engineer & Backend operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Gallabox?** We are a startup where we need to interact with customers regularly from different channels/persons. Gallabox provided us with the solution of having multiple logins with API service and many other solutions such as Automated messages, Customer grouping/Tags, Notes for internal team discussions and many more. The best thing about Gallabox is their support, they respond to our requests or queries at the earliest possible. **What do you dislike about Gallabox?** We are waiting for the catalog feature which was released recently but didn't get the full feature as of in WhatsApp business. Gallabox team informed me that it was not released by Facebook. I hope they work with the Facebook team and get the feature as soon as possible as they supported me with other features or problems. **What problems is Gallabox solving and how is that benefiting you?** Multiple agent-customer interactions, Miscomunnication gap between team members and many more. ### 6. Easy to use customer communication platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Rajaram R. | Product head, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Gallabox?** Full blown CRM with end to end customer interaction. Easy to setup within 48 hrs. Very useful for small and medium enterprises as the pricing is economical based on team size. Simple platform where you can customise/ deploy bots without any coding experience - simple drag and drop interface. Very motivated team, always ears to customer feedback, they even implemented few features based on our request. Can be used across multiple platforms, web and mobile apps on Android and iOS so anyone can work from anywhere. **What do you dislike about Gallabox?** would love to see Group Messaging and Video Messaging included in the platform. **What problems is Gallabox solving and how is that benefiting you?** We were always looking for an integrated CRM, earlier we used to juggle between multiple systems, lot of time critical communication internally was lost out and lot of manual work was involved. All that has changed with Gallabbox. Now we are able to manage entire life cycle of customer communication round the clock all under one platform. We have managed to improve the customer journey flow and improve our internal communication. Gallabox team also keep adding new features at regular interval to keep pace with the recent developments in the market. ### 7. Customer service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Fenil V. | F, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Gallabox?** I like the Shared Team Inbox feature that helps my teams to work from anywhere. As soon as a new customer conversation comes in, it can either be claimed by one of the agents, or when one of them replies, it gets assigned to them automatically. Also, their Private Notes and @Mentions feature are super cool because it can help my teams collaborate and get things done fast. **What do you dislike about Gallabox?** Nothing to dislike, but one thing Iā€™d like to see added is a way for me to search for tags, but we're doing fine with the way things are. **What problems is Gallabox solving and how is that benefiting you?** My staff members would message our customers from their personal mobile phones and this was a huge problem for us. Business conversations were mixed with personal ones. Hard to organise and respond. It was a totally broken customer experience. With Gallabox, we have been able to organise all customer conversations, a common folder where all conversations are unified, access available to agents, and all interactions are transparent. Because of Gallabox, we have: a. Grown customer satisfaction b. Improved team productivity c. Saved time and cost ### 8. Gallabox is the platform which is one of the best tools to use whatsapp API services **Rating:** 5.0/5.0 stars **Reviewed by:** mamta j. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Gallabox?** I like the Shared Team Inbox feature. The customer success team of Gallabox also provide us with very quick response. It is a very light to use software, our team members were able to quickly grab the functionality and usage of the product without any training. It was very helpful in assisting our customers queries faster which resulted in superior customer experience. **What do you dislike about Gallabox?** Nothing to dislike. They can come up with more broadcast automations. **What problems is Gallabox solving and how is that benefiting you?** We have around 20+ agents who were using their personal WhatsApp numbers to converse with the clients and we don't have any clue on what sort of conversations and information was sent. After using Gallabox's Shared inbox feature, we monitored all the conversations in one place and our mean time to respond to the customer has drastically reduced. Our clients are happy with the way we treat them. ### 9. Easy to use and effective Automation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Gallabox?** The overall process setup and jouneys setup is great. It helped me improved my overall lead score through multilevel engagements. **What do you dislike about Gallabox?** Nothing to dislike about this product. Maybe a 360 degree integration to make it more efficient. **What problems is Gallabox solving and how is that benefiting you?** It made my overall funnel engagement better by increasing the lead quality score through flows. ### 10. Incredibly convenient. Their bot is my dream. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Gallabox?** Gallabox is an amazingly convenient app, I have used the bot to automate all the chats which have saved tons of my time, and now I can focus on closing candidates rather than warming them. And the team has been very supportive of every query and concern. **What do you dislike about Gallabox?** Not all features of Website are available on mobile. **What problems is Gallabox solving and how is that benefiting you?** Automating the chats the that is the best benefit and also the analytics have been very helpful. ### 11. Works like a miracle for sites built on WooCommerce **Rating:** 5.0/5.0 stars **Reviewed by:** PRAVEEN M. | Vice President Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Gallabox?** Gallabox integrates like a sock with Shopify and WooCommerce. Thanks to this, the chatbot fetches relevant information from the systems and shares it via the bot which helps customers to finish the purchasing process directly in the bot. For businesses like ours, this is like a miracle! The bot has become like a STAR team member - handles sales, as well as customer support to a large extent, therefore it allows us to focus on other aspects of the business **What do you dislike about Gallabox?** I would like to see better analytics of the chat interactions **What problems is Gallabox solving and how is that benefiting you?** Gallabox helps us keep track of key metrics on our website - mostly pertaining to customer discovery, purchase and support. It sends automated notifications to customers based on order status: payment reminder, payment receipts, order confirmation, shipping update, abandoned carts, cancellation, refund, support - and more. We used to send 5-6 SMS for every order, now we use Gallabox to send the notifications automatically. ### 12. Support was Not Good IN API and Users **Rating:** 2.5/5.0 stars **Reviewed by:** Dheeraj S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Gallabox?** User Interface Help me in the Gallabox and Sales **What do you dislike about Gallabox?** Support was. not GoodAlot time we try to slove our problems no one respnse **What problems is Gallabox solving and how is that benefiting you?** Studnets Enngament and Rsuelts ### 13. Solution is Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Gallabox?** Tags, search Bot Seesions Integrations are good with gallabox , they are also imprpving their services **What do you dislike about Gallabox?** Android app is little Bugy That needs to be improved **What problems is Gallabox solving and how is that benefiting you?** All are good ### 14. Gallabox is great **Rating:** 5.0/5.0 stars **Reviewed by:** M Moiz N. | Website Manager **Reviewed Date:** September 17, 2022 **What do you like best about Gallabox?** The custom bot feature. And API messages feature **What do you dislike about Gallabox?** A bit expensive. Subscription fee is quite expensive itself, and then the monthly conversation bills are a bit too expensive **What problems is Gallabox solving and how is that benefiting you?** Reach out to our entire database ### 15. Best WhatsApp Automation solution **Rating:** 5.0/5.0 stars **Reviewed by:** Natarajan R. | Senior Product Manager **Reviewed Date:** July 07, 2022 **What do you like best about Gallabox?** The bot flow and tech integrations are world class. It is super simple to customize and build bot solutions **What do you dislike about Gallabox?** Nothing. We love this product. There is nothing we can think of **What problems is Gallabox solving and how is that benefiting you?** Enable businesses to achieve WhatsApp automation with fastest time to market. In house tech teams can solve core problems while Gallabox abstracts and automates communication ### 16. Delightful Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Neeraj J. | Business Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Gallabox?** The customer experience. They are always available to help and answer. In fact, at times of any technical glitches, we never mind trying a hit and trial method. **What do you dislike about Gallabox?** Honestly, I didn't require much support as I am technically sound so there isn't much to dislike. However, yes initially I had concerns related to their app. Gradually, I learned the limitations and it's usage. **What problems is Gallabox solving and how is that benefiting you?** Scheduled communication with the customers. Updating transaction details and respective account balance. Product promotions helped in lead generation. Auto reply to customers helped in setting the right expectation. ### 17. Brilliant Software | Affordable Pricing | Very Helpful Team | Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Maanav S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Gallabox?** We had been wanting to enable automation through Whatsapp and chatbots for a long time but being a small business; these services seemed too complicated or overpriced. Gallabox is an ideal solution with fantastic software, and an extremely helpful team. This is the best solution for small businesses to start their journey towards automation. **What do you dislike about Gallabox?** Frankly, I dislike nothing. The software is so useful and economical, the ROI is through the roof! **What problems is Gallabox solving and how is that benefiting you?** Automation, chatbot, the reduction is customer service costs - overall generating happier and repeat customers. ### 18. Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Kishore M. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Gallabox?** Excellent support and assistance from Mr. Siddarth and the team. It is a user-friendly platform. It is highly recommended to use this incredible tool for your business needs. Their support and service in terms of account activation are swift. Kudos to the Gallabox team. **What do you dislike about Gallabox?** Everything was good. there is no dislike as such. **What problems is Gallabox solving and how is that benefiting you?** User acquisition, engagement & marketing has become very easy. ### 19. Great for customer interactions and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2022 **What do you like best about Gallabox?** A user friendly CRM platform that allows easy managed of customer interactions which is very useful for our medium sized team. The great feature that I like about the tool is the availability over web and mobile which makes it easier to work with. The customization and deployment of bots is an added feature. **What do you dislike about Gallabox?** If we could have a group messaging system then it would be rolled out across various teams in the organization **What problems is Gallabox solving and how is that benefiting you?** Due to the involvement of manual work, a lot of communication was lost captured during the interaction and now we able to maintain all of that easily. It's a great upgrade for us. - [View Gallabox pricing details and edition comparison](https://www.g2.com/products/gallabox/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+21%3A23%3A22+-0500&secure%5Bsession_id%5D=5caf5fb7-38f4-4520-b063-ecd9c1ee8e20&secure%5Btoken%5D=12177153a30e2fdc454171c26b9a8c37af91c051bf541ca8929695a2589b88db&format=llm_user) ## Gallabox Integrations - [Slack](https://www.g2.com/products/slack/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Gallabox Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Voice Assistants **Design** - Communications Strategy Development - Create Content - Personalization **Support** - Documentation - Professional Support **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Gallabox Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [Interakt](https://www.g2.com/products/haptik-interakt/reviews) - 4.5/5.0 (68 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews)