Introducing G2.ai, the future of software buying.Try now
Compare Gallabox and Wati 
At a Glance
Market Segments
Small-Business (74.7% of reviews)
Small-Business (78.1% of reviews)
Entry-Level Pricing
$89.00 6 Users Per Month
Contact Us
Gallabox
Star Rating
(168)4.6 out of 5
Market Segments
Small-Business (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
$89.00 6 Users Per Month
Browse all 3 pricing plansWati
Star Rating
(458)4.6 out of 5
Market Segments
Small-Business (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in user satisfaction, particularly for its intuitive interface that simplifies customer communication. Users appreciate how it allows for quick replies and efficient chat management, making it a preferred choice for businesses looking to enhance customer support.
- According to verified reviews, Gallabox stands out for its shared team inbox feature, which ensures that no messages are missed. Users highlight how this functionality, combined with auto-replies for non-working hours, has significantly improved their response times to leads.
- Users say that Wati's implementation process is notably straightforward, with many praising the guided setup steps that make onboarding easy. This ease of setup is a significant advantage for small businesses that may lack extensive technical resources.
- Reviewers mention that Gallabox offers reliable customer support, often describing it as a game-changer for WhatsApp-based communication. Users have noted that the platform's support team is responsive and helpful, which is crucial for businesses that rely on timely assistance.
- G2 reviewers highlight that while Wati has a higher overall satisfaction score, Gallabox maintains a competitive edge in customization options. Users appreciate the flexibility to tailor the platform to their specific needs, which can be particularly beneficial for businesses with unique workflows.
- According to recent feedback, Wati's performance in handling bulk messaging and conversational messaging is highly rated, making it ideal for businesses that need to engage with customers at scale. This capability is often cited as a key reason for its popularity among small businesses.
Pricing
Entry-Level Pricing
Gallabox
Growth
$89.00
6 Users Per Month
Billed Annually
- Chatbot builder with basic connectors
- Messaging and chatbot analytics
- Broadcast to segmented contacts
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Gallabox
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
8.8
128
8.9
353
Ease of Use
9.0
127
9.2
362
Ease of Setup
8.8
107
9.0
324
Ease of Admin
9.0
99
9.1
271
Quality of Support
9.0
125
8.6
345
Has the product been a good partner in doing business?
9.1
97
9.1
267
Product Direction (% positive)
9.3
121
9.3
333
Features by Category
Messenger
8.7
39
Not enough data
7.7
41
Not enough data
9.0
42
Not enough data
8.6
49
Not enough data
Channels
8.1
36
Not enough data
8.8
42
Not enough data
Feature Not Available
Not enough data
8.0
33
Not enough data
Feature Not Available
Not enough data
Customers
8.4
49
Not enough data
8.6
46
Not enough data
8.0
46
Not enough data
8.2
43
Not enough data
7.9
47
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Design
8.6
27
8.7
154
8.3
24
7.9
153
8.6
28
8.6
165
Feature Not Available
8.4
153
Feature Not Available
8.7
155
Generative AI
8.1
9
Feature Not Available
8.0
9
Feature Not Available
Functionality
8.3
13
8.8
131
8.1
13
8.6
118
8.2
13
8.5
114
Support
7.8
15
8.6
120
Feature Not Available
8.3
115
9.2
12
8.6
128
Responses
8.7
50
8.6
173
8.5
51
8.8
168
8.5
45
8.7
165
8.5
51
8.6
160
8.3
43
8.5
154
Platform
8.5
48
8.7
163
8.6
45
8.8
142
8.4
43
8.4
160
8.1
45
8.0
160
8.1
35
Feature Not Available
8.8
47
8.7
150
8.4
49
8.6
151
Generative AI
8.1
18
7.3
96
7.9
17
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
8.7
9
Not enough data
8.5
10
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
21
Not enough data
8.9
23
Not enough data
8.0
18
Not enough data
8.9
17
Not enough data
8.9
11
Not enough data
Internal Use
8.7
21
Not enough data
8.7
18
Not enough data
9.5
16
Not enough data
8.9
19
Not enough data
9.0
21
Not enough data
8.6
21
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.1
13
Not enough data
8.6
13
Not enough data
Feature Not Available
Not enough data
8.7
13
Not enough data
9.0
14
Not enough data
Self-Service Platform
9.1
16
Not enough data
9.4
16
Not enough data
8.8
13
Not enough data
9.4
14
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.6(won by default)
57
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
59
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
9.3
5
9.1
90
9.0
5
9.4
91
8.3
5
9.2
88
9.3
5
9.0
86
9.3
5
9.1
86
9.0
5
9.2
89
WhatsApp Business Platform - WhatsApp Marketing
9.0
5
8.9
83
9.0
5
9.1
83
8.7
5
8.6
78
9.0
5
8.8
80
Categories
Categories
Shared Categories
Gallabox and Wati are categorized as Customer Communications Management, Chatbots, Communication Platform as a Service (CPaaS), Social Customer Service, Proactive Notification, and WhatsApp Marketing
Unique Categories
Gallabox is categorized as Conversational Marketing, Bot Platforms, Live Chat, and Customer Self-Service
Wati has no unique categories
Reviews
Reviewers' Company Size
Gallabox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.6%
Financial Services
7.4%
Apparel & Fashion
7.4%
Hospital & Health Care
6.2%
Health, Wellness and Fitness
6.2%
Other
64.2%
Education Management
10.1%
Information Technology and Services
7.2%
Retail
6.5%
Marketing and Advertising
6.0%
Health, Wellness and Fitness
6.0%
Other
64.1%
Discussions
Gallabox has no discussions with answers
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
