# Gallabox vs Wati Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Wati excels in user satisfaction, particularly for its **intuitive interface** that simplifies customer communication. Users appreciate how it allows for quick replies and efficient chat management, making it a preferred choice for businesses looking to enhance customer support.
- **According to verified reviews** , Gallabox stands out for its **shared team inbox** feature, which ensures that no messages are missed. Users highlight how this functionality, combined with auto-replies for non-working hours, has significantly improved their response times to leads.
- **Users say** that Wati's implementation process is notably straightforward, with many praising the **guided setup steps** that make onboarding easy. This ease of setup is a significant advantage for small businesses that may lack extensive technical resources.
- **Reviewers mention** that Gallabox offers reliable customer support, often describing it as a **game-changer** for WhatsApp-based communication. Users have noted that the platform's support team is responsive and helpful, which is crucial for businesses that rely on timely assistance.
- **G2 reviewers highlight** that while Wati has a higher overall satisfaction score, Gallabox maintains a competitive edge in **customization options**. Users appreciate the flexibility to tailor the platform to their specific needs, which can be particularly beneficial for businesses with unique workflows.
- **According to recent feedback** , Wati's performance in handling **bulk messaging** and **conversational messaging** is highly rated, making it ideal for businesses that need to engage with customers at scale. This capability is often cited as a key reason for its popularity among small businesses.



| | Gallabox | Wati | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 169 | 480 | 
| **Largest Market Segment** | Small-Business (74.7% of reviews) | Small-Business (76.8% of reviews) | 
| **Entry Level Price** | $89.00 3 Users Per Month | Contact Us | 

---
## Top Pros & Cons

### Gallabox

Pros:
- Ease of Use (6 reviews)
- Automation (5 reviews)

Cons:
- Dashboard Issues (2 reviews)
- Inadequate Reporting (2 reviews)

### Wati

Pros:
- Ease of Use (178 reviews)
- Automation (117 reviews)

Cons:
- Expensive (61 reviews)
- Cost (49 reviews)

---
## Ratings Comparison
| Rating | Gallabox | Wati | 
|---|---|---|
  | **Meets Requirements** | 8.8 (128 reviews) | 8.9 (365 reviews) | 
  | **Ease of Use** | 9.0 (127 reviews) | 9.2 (376 reviews) | 
  | **Ease of Setup** | 8.8 (107 reviews) | 8.9 (339 reviews) | 
  | **Ease of Admin** | 9.0 (99 reviews) | 9.1 (286 reviews) | 
  | **Quality of Support** | 9.0 (125 reviews) | 8.5 (357 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (97 reviews) | 9.1 (281 reviews) | 
  | **Product Direction (% positive)** | 9.3 (121 reviews) | 9.3 (344 reviews) | 

---
## Pricing

### Gallabox

#### Entry-Level Pricing

Plan: Basic

Price: $89.00 3 Users Per Month

Description: Billed Annually

Key Features:
- 500 AI credits per month
- 1 channel each (WhatsApp, Instagram and Web widget)
- Web AI agents

[Browse all 3 editions](https://www.g2.com/products/gallabox/pricing)

#### Free Trial

Yes

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gallabox** | 8.3/10 | 58 |
| **Wati** | N/A | N/A |

#### Messenger

| Feature | Gallabox | Wati | 
|---|---|---|
| **Sequencing** | 8.7 (39 reviews) | Not enough data | 
| **AI** | 7.7 (41 reviews) | Not enough data | 
| **Live Chat** | 9.0 (42 reviews) | Not enough data | 
| **Customization Interface** | 8.6 (49 reviews) | Not enough data | 

#### Channels

| Feature | Gallabox | Wati | 
|---|---|---|
| **Social Media** | 8.1 (36 reviews) | Not enough data | 
| **Website** | 8.8 (42 reviews) | Not enough data | 
| **Text Message (SMS)** | Feature Not Available | Not enough data | 
| **Voice Assistants** | 8.0 (33 reviews) | Not enough data | 
| **Other** | Feature Not Available | Not enough data | 

#### Customers

| Feature | Gallabox | Wati | 
|---|---|---|
| **Targeting** | 8.4 (49 reviews) | Not enough data | 
| **Profiles** | 8.6 (46 reviews) | Not enough data | 
| **Analytics** | 8.0 (46 reviews) | Not enough data | 
| **Lead Gathering** | 8.2 (43 reviews) | Not enough data | 
| **Sales Conversion** | 7.9 (47 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Gallabox | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Gallabox** | 8.3/10 | 34 |
| **Wati** | 8.5/10 | 181 |

#### Design

| Feature | Gallabox | Wati | 
|---|---|---|
| **Communications Strategy Development** | 8.6 (27 reviews) | 8.7 (155 reviews) | 
| **Create Content** | 8.3 (24 reviews) | 7.9 (152 reviews) | 
| **Personalization** | 8.6 (28 reviews) | 8.7 (166 reviews) | 
| **Inbound Identification** | Feature Not Available | 8.5 (153 reviews) | 
| **Regulatory Compliance** | Feature Not Available | 8.7 (153 reviews) | 

#### Generative AI

| Feature | Gallabox | Wati | 
|---|---|---|
| **AI Text Generation** | 8.1 (9 reviews) | Feature Not Available | 
| **AI Text Summarization** | 8.0 (9 reviews) | Feature Not Available | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Gallabox** | 8.3/10 | 16 |
| **Wati** | 8.6/10 | 155 |

#### Functionality

| Feature | Gallabox | Wati | 
|---|---|---|
| **Ease Of Integration** | 8.3 (13 reviews) | 8.8 (135 reviews) | 
| **API Call Speed** | 8.1 (13 reviews) | 8.6 (118 reviews) | 
| **Communication Varieties** | 8.2 (13 reviews) | 8.6 (115 reviews) | 

#### Support

| Feature | Gallabox | Wati | 
|---|---|---|
| **Documentation** | 7.8 (15 reviews) | 8.6 (118 reviews) | 
| **Community Support** | Feature Not Available | 8.4 (114 reviews) | 
| **Professional Support** | 9.2 (12 reviews) | 8.7 (131 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Gallabox** | 8.4/10 | 59 |
| **Wati** | 8.5/10 | 194 |

#### Responses

| Feature | Gallabox | Wati | 
|---|---|---|
| **Customization** | 8.7 (50 reviews) | 8.6 (176 reviews) | 
| **Control** | 8.5 (51 reviews) | 8.8 (169 reviews) | 
| **Route To Human** | 8.5 (45 reviews) | 8.7 (166 reviews) | 
| **Menu bars** | 8.5 (51 reviews) | 8.6 (159 reviews) | 
| **Drip sequences** | 8.3 (43 reviews) | 8.5 (156 reviews) | 

#### Platform

| Feature | Gallabox | Wati | 
|---|---|---|
| **Live chat** | 8.5 (48 reviews) | 8.8 (164 reviews) | 
| **Integrations** | 8.6 (45 reviews) | 8.8 (146 reviews) | 
| **Branding** | 8.4 (43 reviews) | 8.4 (160 reviews) | 
| **Analytics** | 8.1 (45 reviews) | 8.0 (163 reviews) | 
| **A/B testing** | 8.1 (35 reviews) | Feature Not Available | 
| **Role-based access** | 8.8 (47 reviews) | 8.7 (152 reviews) | 
| **Collection of information** | 8.4 (49 reviews) | 8.6 (152 reviews) | 

#### Generative AI

| Feature | Gallabox | Wati | 
|---|---|---|
| **AI Text Generation** | 8.1 (18 reviews) | 7.4 (98 reviews) | 
| **AI Text Summarization** | 7.9 (17 reviews) | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Gallabox** | N/A | N/A |
| **Wati** | 8.3/10 | 61 |

#### Conversational Platform

| Feature | Gallabox | Wati | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (49 reviews) | 
| **Omnichannel** | Not enough data | 7.6 (43 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (46 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (52 reviews) | 

#### Support Automation

| Feature | Gallabox | Wati | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (43 reviews) | 
| **Seamless Escalation** | Not enough data | 8.5 (47 reviews) | 
| **Transcripts** | Not enough data | 7.9 (38 reviews) | 
| **Self-Serve Support** | Not enough data | 8.5 (46 reviews) | 

#### Generative AI

| Feature | Gallabox | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Gallabox** | N/A | N/A |
| **Wati** | 8.4/10 | 81 |

#### Messaging Channels

| Feature | Gallabox | Wati | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.4 (44 reviews) | 
| **Email** | Not enough data | Feature Not Available | 
| **Voice Messaging** | Not enough data | 7.1 (46 reviews) | 
| **Two way messaging** | Not enough data | 9.1 (68 reviews) | 

#### Administration

| Feature | Gallabox | Wati | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (67 reviews) | 
| **Triggered Notifications** | Not enough data | 9.0 (64 reviews) | 
| **Segmentation** | Not enough data | 8.2 (60 reviews) | 
| **Integrations** | Not enough data | 8.7 (67 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gallabox** | 8.6/10 | 14 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Gallabox | Wati | 
|---|---|---|
| **AI Text Generation** | 8.7 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (10 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Gallabox | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Gallabox** | 8.8/10 | 28 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Gallabox | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Gallabox | Wati | 
|---|---|---|
| **Pop-up Chat** | 8.5 (21 reviews) | Not enough data | 
| **Notifications** | 8.9 (23 reviews) | Not enough data | 
| **Targeted Emails** | 8.0 (18 reviews) | Not enough data | 
| **In-App Messaging** | 8.9 (17 reviews) | Not enough data | 
| **Co-Browsing** | 8.9 (11 reviews) | Not enough data | 

####  Internal Use

| Feature | Gallabox | Wati | 
|---|---|---|
| **Customization ** | 8.7 (21 reviews) | Not enough data | 
| **Conversation Archiving** | 8.7 (18 reviews) | Not enough data | 
| **Lead Development** | 9.5 (16 reviews) | Not enough data | 
| **Knowledge Base** | 8.9 (19 reviews) | Not enough data | 
| **Team Inbox ** | 9.0 (21 reviews) | Not enough data | 
| **Customer Profiles** | 8.6 (21 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gallabox** | 8.9/10 | 18 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Gallabox | Wati | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Gallabox | Wati | 
|---|---|---|
| **Knowledge Base** | 8.1 (13 reviews) | Not enough data | 
| **Searchable Articles** | 8.6 (13 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 8.7 (13 reviews) | Not enough data | 
| **Personalization** | 9.0 (14 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Gallabox | Wati | 
|---|---|---|
| **Branding** | 9.1 (16 reviews) | Not enough data | 
| **Automation** | 9.4 (16 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.8 (13 reviews) | Not enough data | 
| **Integrations** | 9.4 (14 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Gallabox | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Gallabox** | N/A | N/A |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | Gallabox | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Gallabox | Wati | 
|---|---|---|
| **Mentions** | Not enough data | 8.3 (55 reviews) | 
| **Tickets** | Not enough data | 8.6 (58 reviews) | 
| **Macros** | Not enough data | 8.5 (54 reviews) | 

#### Channels

| Feature | Gallabox | Wati | 
|---|---|---|
| **Email** | Not enough data | Feature Not Available | 
| **Social** | Not enough data | 8.4 (56 reviews) | 
| **Live Chat** | Not enough data | 8.6 (60 reviews) | 
| **Phone** | Not enough data | 7.7 (50 reviews) | 
| **Text** | Not enough data | 8.5 (51 reviews) | 

#### Insight

| Feature | Gallabox | Wati | 
|---|---|---|
| **Surveys** | Not enough data | 8.0 (49 reviews) | 
| **Reporting** | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Feature Not Available | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Gallabox** | 9.0/10 | 5 |
| **Wati** | 9.1/10 | 105 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Gallabox | Wati | 
|---|---|---|
| **Transactional Messages** | 9.3 (5 reviews) | 9.2 (90 reviews) | 
| **Bulk WhatsApp Messaging** | 9.0 (5 reviews) | 9.4 (98 reviews) | 
| **Conversational Messaging** | 8.3 (5 reviews) | 9.3 (89 reviews) | 
| **Personalization** | 9.3 (5 reviews) | 9.1 (87 reviews) | 
| **Promotional Messages** | 9.3 (5 reviews) | 9.2 (86 reviews) | 
| **Automated Replies** | 9.0 (5 reviews) | 9.3 (93 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Gallabox | Wati | 
|---|---|---|
| **Segmentation** | 9.0 (5 reviews) | 8.8 (85 reviews) | 
| **API Integration** | 9.0 (5 reviews) | 9.2 (86 reviews) | 
| **WhatsApp Commerce** | 8.7 (5 reviews) | 8.6 (79 reviews) | 
| **Analytics** | 9.0 (5 reviews) | 8.9 (81 reviews) | 

---
## Categories
**Shared Categories (6):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to Gallabox (4):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Wati (1):** [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Gallabox | Wati | 
|---|---|---|
| **Small-Business** | 74.7% | 76.8% | 
| **Mid-Market** | 21.6% | 21.6% | 
| **Enterprise** | 3.7% | 1.6% | 

### By Industry

#### Gallabox

- **Education Management:** 8.6%
- **Apparel & Fashion:** 7.4%
- **Financial Services:** 7.4%
- **Health, Wellness and Fitness:** 6.2%
- **Hospital & Health Care:** 6.2%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Real Estate:** 4.9%
- **Consumer Services:** 4.3%
- **Leisure, Travel & Tourism:** 4.3%
- **Other:** 39.5%

#### Wati

- **Education Management:** 10.3%
- **Information Technology and Services:** 7.2%
- **Retail:** 6.3%
- **Marketing and Advertising:** 6.1%
- **Health, Wellness and Fitness:** 5.8%
- **Computer Software:** 4.4%
- **Automotive:** 3.0%
- **Accounting:** 2.6%
- **Apparel & Fashion:** 2.6%
- **Consumer Services:** 2.6%
- **Other:** 49.1%

---
## Alternatives

### Alternatives to Gallabox

- [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (66 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (519 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7609 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Appy Pie](https://www.g2.com/products/appy-pie/reviews) — 4.7/5 stars (1389 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (712 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (492 reviews)

### Alternatives to Wati

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (519 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (492 reviews)
- [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (66 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)

---
## Top Discussions

### Gallabox

No discussions available for this product.

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 2 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gallabox-vs-wati)