Gallabox Features

Based on 13 Gallabox reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 13 Gallabox reviews.

Based on 13 Gallabox reviews. Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences 14 reviewers of Gallabox have provided feedback on this feature.

As reported in 16 Gallabox reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 16 Gallabox reviews. Automates some or all operation related tasks

As reported in 13 Gallabox reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Based on 14 Gallabox reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 21 Gallabox reviews.

Based on 23 Gallabox reviews. Delivers notifications to both sides of the conversation.

Based on 18 Gallabox reviews. Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help. 17 reviewers of Gallabox have provided feedback on this feature.

As reported in 11 Gallabox reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 21 Gallabox reviews. Allows users to customize chat colors, text, logos, and branding.

Archives conversations in a separate location for later reference. This feature was mentioned in 18 Gallabox reviews.

Enables employees to denote potential customers. This feature was mentioned in 16 Gallabox reviews.

Based on 19 Gallabox reviews. Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner. 21 reviewers of Gallabox have provided feedback on this feature.

Allows for the creation of profiles for contacts and customers. 21 reviewers of Gallabox have provided feedback on this feature.

Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner.

Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat.

Connects employees with customers through a social media solution.

Ability to connect agents with customers through email.

Connects employees with customers through a calling solution.

Ability to connect agents with customers through text message solution.

Based on 36 Gallabox reviews. Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites. This feature was mentioned in 42 Gallabox reviews.

Conversations enacted through voice assistants. 33 reviewers of Gallabox have provided feedback on this feature.

Provides opportunity for customers to give feedback through a survey.

Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

As reported in 39 Gallabox reviews. Mapped-out responses for conversations.

As reported in 41 Gallabox reviews. Artificial intelligence (AI) and chatbot involvement.

Based on 42 Gallabox reviews. Live human component of conversations.

Quality of interface for designing and customizing conversation maps. This feature was mentioned in 49 Gallabox reviews.

Overall quality of customer targeting based on needs or situations. 49 reviewers of Gallabox have provided feedback on this feature.

Based on 46 Gallabox reviews. Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results. 46 reviewers of Gallabox have provided feedback on this feature.

As reported in 43 Gallabox reviews. Capture and organization of leads from conversations.

Success rate of conversations leading to customer purchases. This feature was mentioned in 47 Gallabox reviews.

As reported in 27 Gallabox reviews. Allows planning and deployment of an overall communications strategy.

Based on 24 Gallabox reviews. Includes or integrates with content creation apps.

Outbound communications are segmented and personalized. This feature was mentioned in 28 Gallabox reviews.

Based on 13 Gallabox reviews. Empowers developers to intuitively integrate cloud communications functionality for their applications.

As reported in 13 Gallabox reviews. Grants high speed API calls for fast communications.

Enables a wide variety of communication types such as SMS, voice, video, etc. 13 reviewers of Gallabox have provided feedback on this feature.

Provides clear, effective documentation for API integrations. 15 reviewers of Gallabox have provided feedback on this feature.

Connects users with professional support teams to troubleshoot and finetune integrations. 12 reviewers of Gallabox have provided feedback on this feature.

Based on 50 Gallabox reviews. Customize your chat workflows with rules and automations.

As reported in 51 Gallabox reviews. Control who the chatbot converses with (and when).

As reported in 45 Gallabox reviews. Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 51 Gallabox reviews.

As reported in 43 Gallabox reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Provide tools for live chat on one's website. This feature was mentioned in 48 Gallabox reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 45 Gallabox reviews.

Has the ability to customize look and feel of chatbot to match` company branding. 43 reviewers of Gallabox have provided feedback on this feature.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 45 Gallabox reviews.

Allows users to test the efficacy of various responses through A/B testing. 35 reviewers of Gallabox have provided feedback on this feature.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 47 reviewers of Gallabox have provided feedback on this feature.

Based on 49 Gallabox reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Ability to send reminders via SMS messaging to a mobile device

Ability to send proactive notifications via email

Ability to send reminders via voice messaging

Ability to support a two way messaging/conversation between customer and customer support agent

Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages

Provides the ability to automate notifications based on user behavior

Ability to segment audiences based on device type, location, demographics, customer behavior, etc.

Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)

Allows users to generate text based on a text prompt.

As reported in 10 Gallabox reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 18 reviewers of Gallabox have provided feedback on this feature.

Based on 17 Gallabox reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications

Enables users to send mass WhatsApp marketing campaigns

Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty

Offers features for personalizing WhatsApp messages based on customer information or past behavior

Allow users to share promotions with subscribers via WhatsApp

Provides automated WhatsApp message replies to recipients

Deliver tailored promotions to specific audience segments

Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API

Allow customers to browse, discover, research, purchase, and complete payment in real-time

Provides analytics on opt-ins, open and delivery rates, and click-throughs

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives