Gallabox Features
Self-Service Experience (4)
Knowledge Base
Based on 13 Gallabox reviews. Provides a repository of information that can be used by those seeking support.
Searchable Articles
Makes articles in the knowledge base searchable on the web. This feature was mentioned in 13 Gallabox reviews.
Mobile Optimization
Based on 13 Gallabox reviews. Optimizes the customer self-service experience on mobile devices
Personalization
Gives the user targeted, personalized results based on their activity or preferences 14 reviewers of Gallabox have provided feedback on this feature.
Self-Service Platform (4)
Branding
As reported in 16 Gallabox reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.
Automation
As reported in 16 Gallabox reviews. Automates some or all operation related tasks
Artificial Intelligence
As reported in 13 Gallabox reviews. Utilizes artificial intelligence to improve workflows or customer experiences
Integrations
Based on 14 Gallabox reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools
Communication (5)
Pop-up Chat
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 21 Gallabox reviews.
Notifications
Based on 23 Gallabox reviews. Delivers notifications to both sides of the conversation.
Targeted Emails
Based on 18 Gallabox reviews. Sends automated emails to further engage clients and potential clients.
In-App Messaging
Allows for live chat to be enabled within the app for customer help. 17 reviewers of Gallabox have provided feedback on this feature.
Co-Browsing
As reported in 11 Gallabox reviews. Allows agents to join a customer's browser session and navigate through the website with them.
Internal Use (6)
Customization
Based on 21 Gallabox reviews. Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving
Archives conversations in a separate location for later reference. This feature was mentioned in 18 Gallabox reviews.
Lead Development
Enables employees to denote potential customers. This feature was mentioned in 16 Gallabox reviews.
Knowledge Base
Based on 19 Gallabox reviews. Establishes a knowledge base for employee reference during conversations.
Team Inbox
Provides a central location for help requests, helping employees respond sooner. 21 reviewers of Gallabox have provided feedback on this feature.
Customer Profiles
Allows for the creation of profiles for contacts and customers. 21 reviewers of Gallabox have provided feedback on this feature.
Process (3)
Mentions
Scours various channels for brand mentions to proactively seek reparative communications.
Tickets
Creates and assigns support tickets, scheduling them in a timely manner.
Macros
Allows administrators to create templated responses to frequently asked questions.
Channels (8)
Email
Ability to connect agents with customers through Live Chat.
Social
Connects employees with customers through a social media solution.
Live Chat
Ability to connect agents with customers through email.
Phone
Connects employees with customers through a calling solution.
Text
Ability to connect agents with customers through text message solution.
Social Media
Based on 36 Gallabox reviews. Conversations enacted over social media.
Website
Conversations enacted through embedding or pop-ups on websites. This feature was mentioned in 42 Gallabox reviews.
Voice Assistants
Conversations enacted through voice assistants. 33 reviewers of Gallabox have provided feedback on this feature.
Insight (4)
Surveys
Provides opportunity for customers to give feedback through a survey.
Reporting
Enables administrators to create customized reports reflecting customer satisfaction.
Visitor Activity
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
Help Desk
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.
Messenger (4)
Sequencing
As reported in 39 Gallabox reviews. Mapped-out responses for conversations.
AI
As reported in 41 Gallabox reviews. Artificial intelligence (AI) and chatbot involvement.
Live Chat
Based on 42 Gallabox reviews. Live human component of conversations.
Customization Interface
Quality of interface for designing and customizing conversation maps. This feature was mentioned in 49 Gallabox reviews.
Customers (5)
Targeting
Overall quality of customer targeting based on needs or situations. 49 reviewers of Gallabox have provided feedback on this feature.
Profiles
Based on 46 Gallabox reviews. Creation and modification of customer profiles based on conversations.
Analytics
Reporting based around specific and overall conversation results. 46 reviewers of Gallabox have provided feedback on this feature.
Lead Gathering
As reported in 43 Gallabox reviews. Capture and organization of leads from conversations.
Sales Conversion
Success rate of conversations leading to customer purchases. This feature was mentioned in 47 Gallabox reviews.
Design (3)
Communications Strategy Development
As reported in 27 Gallabox reviews. Allows planning and deployment of an overall communications strategy.
Create Content
Based on 24 Gallabox reviews. Includes or integrates with content creation apps.
Personalization
Outbound communications are segmented and personalized. This feature was mentioned in 28 Gallabox reviews.
Functionality (3)
Ease Of Integration
Based on 13 Gallabox reviews. Empowers developers to intuitively integrate cloud communications functionality for their applications.
API Call Speed
As reported in 13 Gallabox reviews. Grants high speed API calls for fast communications.
Communication Varieties
Enables a wide variety of communication types such as SMS, voice, video, etc. 13 reviewers of Gallabox have provided feedback on this feature.
Support (2)
Documentation
Provides clear, effective documentation for API integrations. 15 reviewers of Gallabox have provided feedback on this feature.
Professional Support
Connects users with professional support teams to troubleshoot and finetune integrations. 12 reviewers of Gallabox have provided feedback on this feature.
Responses (5)
Customization
Based on 50 Gallabox reviews. Customize your chat workflows with rules and automations.
Control
As reported in 51 Gallabox reviews. Control who the chatbot converses with (and when).
Route To Human
As reported in 45 Gallabox reviews. Has the ability to connect interlocator with a human agent when the need arises.
Menu bars
Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 51 Gallabox reviews.
Drip sequences
As reported in 43 Gallabox reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
Platform (7)
Live chat
Provide tools for live chat on one's website. This feature was mentioned in 48 Gallabox reviews.
Integrations
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 45 Gallabox reviews.
Branding
Has the ability to customize look and feel of chatbot to match` company branding. 43 reviewers of Gallabox have provided feedback on this feature.
Analytics
Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 45 Gallabox reviews.
A/B testing
Allows users to test the efficacy of various responses through A/B testing. 35 reviewers of Gallabox have provided feedback on this feature.
Role-based access
Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 47 reviewers of Gallabox have provided feedback on this feature.
Collection of information
Based on 49 Gallabox reviews. Can collect and store information from interlocators, such as email, phone number, etc.
Messaging Channels (4)
SMS Messaging
Ability to send reminders via SMS messaging to a mobile device
Email
Ability to send proactive notifications via email
Voice Messaging
Ability to send reminders via voice messaging
Two way messaging
Ability to support a two way messaging/conversation between customer and customer support agent
Administration (4)
Scheduling
Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages
Triggered Notifications
Provides the ability to automate notifications based on user behavior
Segmentation
Ability to segment audiences based on device type, location, demographics, customer behavior, etc.
Integrations
Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)
Generative AI (12)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 10 Gallabox reviews. Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt. 18 reviewers of Gallabox have provided feedback on this feature.
AI Text Summarization
Based on 17 Gallabox reviews. Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
WhatsApp Messaging - WhatsApp Marketing (6)
Transactional Messages
Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications
Bulk WhatsApp Messaging
Enables users to send mass WhatsApp marketing campaigns
Conversational Messaging
Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty
Personalization
Offers features for personalizing WhatsApp messages based on customer information or past behavior
Promotional Messages
Allow users to share promotions with subscribers via WhatsApp
Automated Replies
Provides automated WhatsApp message replies to recipients
WhatsApp Business Platform - WhatsApp Marketing (4)
Segmentation
Deliver tailored promotions to specific audience segments
API Integration
Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API
WhatsApp Commerce
Allow customers to browse, discover, research, purchase, and complete payment in real-time
Analytics
Provides analytics on opt-ins, open and delivery rates, and click-throughs
Agentic AI - Bot Platforms (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Customer Self-Service (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Conversational Marketing (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
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