Gallabox Features
Self-Service Experience (4)
Knowledge Base
As reported in 13 Gallabox reviews.
Provides a repository of information that can be used by those seeking support.
Searchable Articles
13 reviewers of Gallabox have provided feedback on this feature.
Makes articles in the knowledge base searchable on the web.
Mobile Optimization
This feature was mentioned in 13 Gallabox reviews.
Optimizes the customer self-service experience on mobile devices
Personalization
This feature was mentioned in 14 Gallabox reviews.
Gives the user targeted, personalized results based on their activity or preferences
Self-Service Platform (4)
Branding
Based on 16 Gallabox reviews.
Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.
Automation
This feature was mentioned in 16 Gallabox reviews.
Automates some or all operation related tasks
Artificial Intelligence
13 reviewers of Gallabox have provided feedback on this feature.
Utilizes artificial intelligence to improve workflows or customer experiences
Integrations
Based on 14 Gallabox reviews.
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools
Communication (5)
Pop-up Chat
This feature was mentioned in 21 Gallabox reviews.
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications
This feature was mentioned in 23 Gallabox reviews.
Delivers notifications to both sides of the conversation.
Targeted Emails
This feature was mentioned in 18 Gallabox reviews.
Sends automated emails to further engage clients and potential clients.
In-App Messaging
This feature was mentioned in 17 Gallabox reviews.
Allows for live chat to be enabled within the app for customer help.
Co-Browsing
Based on 11 Gallabox reviews.
Allows agents to join a customer's browser session and navigate through the website with them.
Internal Use (6)
Customization
21 reviewers of Gallabox have provided feedback on this feature.
Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving
Based on 18 Gallabox reviews.
Archives conversations in a separate location for later reference.
Lead Development
16 reviewers of Gallabox have provided feedback on this feature.
Enables employees to denote potential customers.
Knowledge Base
Based on 19 Gallabox reviews.
Establishes a knowledge base for employee reference during conversations.
Team Inbox
Based on 21 Gallabox reviews.
Provides a central location for help requests, helping employees respond sooner.
Customer Profiles
Based on 21 Gallabox reviews.
Allows for the creation of profiles for contacts and customers.
Process (3)
Mentions
Scours various channels for brand mentions to proactively seek reparative communications.
Tickets
Creates and assigns support tickets, scheduling them in a timely manner.
Macros
Allows administrators to create templated responses to frequently asked questions.
Channels (8)
Email
Ability to connect agents with customers through Live Chat.
Social
Connects employees with customers through a social media solution.
Live Chat
Ability to connect agents with customers through email.
Phone
Connects employees with customers through a calling solution.
Text
Ability to connect agents with customers through text message solution.
Social Media
Based on 36 Gallabox reviews.
Conversations enacted over social media.
Website
This feature was mentioned in 42 Gallabox reviews.
Conversations enacted through embedding or pop-ups on websites.
Voice Assistants
As reported in 33 Gallabox reviews.
Conversations enacted through voice assistants.
Insight (4)
Surveys
Provides opportunity for customers to give feedback through a survey.
Reporting
Enables administrators to create customized reports reflecting customer satisfaction.
Visitor Activity
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
Help Desk
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.
Messenger (4)
Sequencing
This feature was mentioned in 39 Gallabox reviews.
Mapped-out responses for conversations.
AI
41 reviewers of Gallabox have provided feedback on this feature.
Artificial intelligence (AI) and chatbot involvement.
Live Chat
As reported in 42 Gallabox reviews.
Live human component of conversations.
Customization Interface
This feature was mentioned in 49 Gallabox reviews.
Quality of interface for designing and customizing conversation maps.
Customers (5)
Targeting
As reported in 49 Gallabox reviews.
Overall quality of customer targeting based on needs or situations.
Profiles
This feature was mentioned in 46 Gallabox reviews.
Creation and modification of customer profiles based on conversations.
Analytics
As reported in 46 Gallabox reviews.
Reporting based around specific and overall conversation results.
Lead Gathering
As reported in 43 Gallabox reviews.
Capture and organization of leads from conversations.
Sales Conversion
As reported in 47 Gallabox reviews.
Success rate of conversations leading to customer purchases.
Design (3)
Communications Strategy Development
27 reviewers of Gallabox have provided feedback on this feature.
Allows planning and deployment of an overall communications strategy.
Create Content
Based on 24 Gallabox reviews.
Includes or integrates with content creation apps.
Personalization
Based on 28 Gallabox reviews.
Outbound communications are segmented and personalized.
Functionality (3)
Ease Of Integration
13 reviewers of Gallabox have provided feedback on this feature.
Empowers developers to intuitively integrate cloud communications functionality for their applications.
API Call Speed
As reported in 13 Gallabox reviews.
Grants high speed API calls for fast communications.
Communication Varieties
As reported in 13 Gallabox reviews.
Enables a wide variety of communication types such as SMS, voice, video, etc.
Support (2)
Documentation
This feature was mentioned in 15 Gallabox reviews.
Provides clear, effective documentation for API integrations.
Professional Support
Based on 12 Gallabox reviews.
Connects users with professional support teams to troubleshoot and finetune integrations.
Responses (5)
Customization
Based on 50 Gallabox reviews.
Customize your chat workflows with rules and automations.
Control
Based on 51 Gallabox reviews.
Control who the chatbot converses with (and when).
Route To Human
As reported in 45 Gallabox reviews.
Has the ability to connect interlocator with a human agent when the need arises.
Menu bars
Based on 51 Gallabox reviews.
Can provide interlocators with menus, through which they can choose a relevant response.
Drip sequences
Based on 43 Gallabox reviews.
Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
Platform (7)
Live chat
48 reviewers of Gallabox have provided feedback on this feature.
Provide tools for live chat on one's website.
Integrations
As reported in 45 Gallabox reviews.
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Branding
43 reviewers of Gallabox have provided feedback on this feature.
Has the ability to customize look and feel of chatbot to match` company branding.
Analytics
Based on 45 Gallabox reviews.
Gives user the ability to analyze conversations with the chatbot and see its performance.
A/B testing
Based on 35 Gallabox reviews.
Allows users to test the efficacy of various responses through A/B testing.
Role-based access
47 reviewers of Gallabox have provided feedback on this feature.
Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Collection of information
This feature was mentioned in 49 Gallabox reviews.
Can collect and store information from interlocators, such as email, phone number, etc.
Messaging Channels (4)
SMS Messaging
Ability to send reminders via SMS messaging to a mobile device
Email
Ability to send proactive notifications via email
Voice Messaging
Ability to send reminders via voice messaging
Two way messaging
Ability to support a two way messaging/conversation between customer and customer support agent
Administration (4)
Scheduling
Ability to schedule push notifications at a specific date and time, or set an expiration for time-bound messages
Triggered Notifications
Provides the ability to automate notifications based on user behavior
Segmentation
Ability to segment audiences based on device type, location, demographics, customer behavior, etc.
Integrations
Ability to integrate with other software that stores customer data to generate reminders (i.e. CRM software)
Generative AI (12)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Based on 10 Gallabox reviews.
Condenses long documents or text into a brief summary.
AI Text Generation
18 reviewers of Gallabox have provided feedback on this feature.
Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 17 Gallabox reviews.
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
WhatsApp Messaging - WhatsApp Marketing (6)
Transactional Messages
Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications
Bulk WhatsApp Messaging
Enables users to send mass WhatsApp marketing campaigns
Conversational Messaging
Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty
Personalization
Offers features for personalizing WhatsApp messages based on customer information or past behavior
Promotional Messages
Allow users to share promotions with subscribers via WhatsApp
Automated Replies
Provides automated WhatsApp message replies to recipients
WhatsApp Business Platform - WhatsApp Marketing (4)
Segmentation
Deliver tailored promotions to specific audience segments
API Integration
Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API
WhatsApp Commerce
Allow customers to browse, discover, research, purchase, and complete payment in real-time
Analytics
Provides analytics on opt-ins, open and delivery rates, and click-throughs
Agentic AI - Bot Platforms (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Customer Self-Service (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Conversational Marketing (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives




