Freshsales Reviews & Product Details

Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities.

Seller

Freshworks

Discussions

Freshsales Community

Languages Supported

Arabic, Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Hitesh Patiyal

Pricing

Pricing provided by Freshsales.

Free

Growth

$11.00

Per User Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 1244 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Freshsales Integrations

(4)

Integration information sourced from real user reviews.

Freshsales Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Freshsales, and what problem is it built to solve?

Freshsales is used to bring customer and prospect records, sales activity, and pipeline tracking into one CRM, helping teams organize leads and keep follow-ups visible. It can replace scattered spreadsheets and disconnected records with a shared view of customer interactions and deal progress.

What languages does Freshsales support?

Freshsales supports 31 languages, including Arabic, Chinese (Simplified), English, French, German, and others.

What company sizes and industries is Freshsales the best fit for?

Freshsales appears best suited to small and mid-sized teams, with positive use also represented in larger organizations and a range of industries.

Small businesses: The most prominent company-size segment in positive feedback.
Mid-market teams: Also well represented, including teams using pipeline and activity tracking across departments.
Enterprise teams: Present among positive users, though less prominently than smaller organizations.
Technology: Information technology and services and computer software are recurring industry segments.
Financial services and insurance: Both appear among positive users.
Marketing and education: Marketing and advertising and education management are also represented.

How long does it take to implement Freshsales across a team?

Teams often get Freshsales live in less than a month, while implementation can take longer when requirements or data work are more involved.

Time to go live	Relative frequency
Less than 1 day	Also reported
Less than 1 month	Most common
1–3 months	Common
3–6 months	Less common

What customer support options does Freshsales provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and chat, including a 24/7 live representative. The experience can be very hands-on and helpful, especially during onboarding and troubleshooting, though users also describe slow replies, inconsistent guidance, and issues that take too long to resolve.

What is the experience like for teams switching to Freshsales from another tool?

Teams have moved to Freshsales from a varied mix of CRMs and sales tools, including Salesforce, HubSpot, Pipedrive, Zoho, and other systems. The change is often motivated by lower cost, a simpler interface, easier implementation, or the ability to bring lead tracking, contact records, and sales workflows together. Users describe the transition as manageable when setup is straightforward and support is engaged, although data migration and adapting workflows can still take effort.

What tools and platforms does Freshsales integrate with, and how do these integrations help users get more value from the product?

Freshsales offers 4 integrations. The listed connections include:

Calling and communication: Aircall, Slack
Email and productivity: Microsoft Outlook
Analytics and reporting: Microsoft Power BI

In daily use, connected tools can keep calls and email activity closer to customer records, support team coordination, and help teams work with sales data alongside reporting workflows.

What features or capabilities could make Freshsales even more useful?

Freshsales could be more useful with clearer, more flexible reporting and smoother control over automation and connected tools. Recurring improvement areas include:

More flexible reporting: Make it easier to build detailed reports, tailor dashboards, and access the specific data teams need.
More dependable automation: Improve workflow and sequence setup, editing, and troubleshooting so changes are easier to manage and alerts trigger reliably.
Broader, smoother integrations: Expand native connections and improve data sync across CRM, marketing, and other business systems.
More accessible customization: Make custom fields and common workflows easier to configure, with a more capable mobile experience for day-to-day sales tasks.

G2 reviews are authentic and verified.

Here's how.

Manuel A.

Sales Manager

Small-Business (50 or fewer emp.)

Originally submitted 9/11/2019

"Top sales tool"

4.5/5

What do you like best about Freshsales?

Quick support which is always striving for helpful answers and the customer's satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

Development of the Software could be faster especially when it comes through inputs from the user. Review collected by and hosted on G2.com.

Recommendations to others considering Freshsales:

Good tool as CRM/Sales Tool but good English skills are needed. Review collected by and hosted on G2.com.

What problems is Freshsales solving and how is that benefiting you?

The tool makes it able to have almost everything together when it comes to information and tools that are needed in sales which makes it (nearly) an overall sales-solution. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

3/27/2025

"Ease of use"

4/5

What do you like best about Freshsales?

UI and simplicity. I love that it is so simple and easy to use Freshsales. It is also easily integrated with other tools. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

It doesnt have a strong CPQ module and they could make that better. Review collected by and hosted on G2.com.

Atit D.

Principal and Head - Zinnov CoNXT

Mid-Market (51-1000 emp.)

Originally submitted 12/8/2016

"From India, For World"

3.5/5

What do you like best about Freshsales?

- Ease of adoption

- Intuitive user interface

- Almost no need to connect with support while on-boarding Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

- I think in a world of NLP and AI, Freshsales could have played a bigger role and been a much different product

- At some level, I did start to compare them with Hubspot and other tools almost immediately

- Product is quite clunky in usage Review collected by and hosted on G2.com.

What problems is Freshsales solving and how is that benefiting you?

In my current role, I focus on closing sales and building relationships with partners. Being part of a startup means having multiple threads with varied closing timelines. Only limited conversations fall into 'pipeline'. From that sales perspective, Freshsales was good. From a relationship tool perspective, I am yet to realize complete value. Review collected by and hosted on G2.com.

Aommie .

Data Analyst

Small-Business (50 or fewer emp.)

9/12/2024

"Mixed Experience with Freshsales"

4/5

What do you like best about Freshsales?

Customer Support, Easy to use, Easy API Access, Less Limitation on API Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

Cost of Plans, removal of features from basic/growth plans, often lot of changes made during short period of time with user interface, tons of bugs/glitches, Not much customization offered even on growth plan. Review collected by and hosted on G2.com.

versha r.

Assistant Manager - Inside Sales

Small-Business (50 or fewer emp.)

10/23/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"REVIEW FOR FRESHWORKS SOFTWARE"

3/5

What do you like best about Freshsales?

QUITE EASY TO USE & IMPLEMENTATION IS ORDINARY. FREQUENT USE OF IT. CUSTOMER SUPPORT IS GOOD Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

SOME FEATURES ARE MISSING. THEY CAN WORK MORE ON INTEGRATION PART. Review collected by and hosted on G2.com.

Atul C.

MARKETING HEAD

Education Management

Mid-Market (51-1000 emp.)

Originally submitted 11/10/2023

"Reliable, affordable and easy to use tool"

4.5/5

What do you like best about Freshsales?

Freshsales is a perfect CRM tool for small to mid-sized organizations for both daily sales-related activities to monthly and quarterly planning. It is easy to operate. All my leads, prospects, clients are categorized and managed properly in well planned stages of sales. managing a team is super easy and Freshsales makes coordination and supervision flawless.

Other than this, various campaigns over phone, whatsapp and email make it a super tool. FS is easy to integrate, atleast to me. I had tried a couple of CRM tools including Leadsquared but FS is unbeatable.

Their support team is super helpful and care for our business. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

Working on app is cumbersome prefer web version. Would seriously want FS to integrate AI in their setup for someone like me who uses FS on a daily basis. Review collected by and hosted on G2.com.

Han V.

Sales Operation Executive

Mid-Market (51-1000 emp.)

9/15/2024

"Using the basic features of the tool"

3.5/5

What do you like best about Freshsales?

Freshsales provides the basic CRM-required features, user-friendly interface. It is easy for me to use Freshsales daily to log in all of customers' information and tasks related to them. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

Exporting report is the essential feature that I have to use weekly even daily. However, I cannot set up the reports combination that I want to export such as account - contact. If the user can sort out the details in the report directly on Freshsales website, it would be better. Review collected by and hosted on G2.com.

Georgia H.

Mid-Market (51-1000 emp.)

3/4/2024

"Versatile & affordable, modern CRM"

5/5

What do you like best about Freshsales?

It combines simple off-the-shelf functionality, with highly configurable & bespoke elements so very suitable for our specific requirements as we needed a bespoke booking system built into our CRM. I also like how it is 'future-proof' & is continually being enhanced with additional functionality at no extra cost. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

Unable to sync email accounts according to a salesperson's Territory, so it is all or nothing. Review collected by and hosted on G2.com.

What problems is Freshsales solving and how is that benefiting you?

Sales pipelining & analytics, sales activities, visibility of customer engagement. We had none of these before we had Freshsales CRM, teams are seeing the benefits of tracking pipelines & customer engagements as a way to make their workloads more efficient which increases the time they spend selling. The bespoke element we had developed to replace our old booking system, we now benefit from a cloud environment with modern APIs, instant updates, real-time information, and are able to do instant config changes ourselves. This has benefited the company by having a much happier sales team who are engaged with their system rather than frustrated by it. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

7/1/2024

"Very enjoyable experience overall"

5/5

What do you like best about Freshsales?

The interface is clean and easy to use. There were way more features for a better price. Customer support has been the best I have experienced to date. We are going to look at further expanding to the different Freshworks suites as it works better and you use 1 program instead of 2 or 3. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

There was nothing that stood out that I didn't like about the project. Any problems that I couldn't fix were supported by the call center. Review collected by and hosted on G2.com.

Rick V.

Vice President of Business Development North America

Small-Business (50 or fewer emp.)

9/19/2024

"Freshsales is great!"

4.5/5

What do you like best about Freshsales?

I like the ease of use of Freshsales as well as the responsiveness of its customer support. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

There are a number of features I do not use yet. Review collected by and hosted on G2.com.

Questions about Freshsales? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Guest User

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Last activity over 2 years ago

What is Freshsales used for?

1 Upvote

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Sushil Singh

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Last activity about 3 years ago

How to improve more on fresh sales

1 Upvote

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Pricing Options

Pricing provided by Freshsales.

Free

Growth

$11.00

Per User Per Month

Pro

$47.00

Per User Per Month

View More Pricing Information

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Freshsales Features

Platform

User, Role, and Access Management

Performance and Reliability

Sales Force Automation

Desktop Integration

Marketing Automation

Campaign Management

Lead Management

Customer Support

Case Management

Customer Support Portal

Knowledge Base

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Freshsales Reviews & Product Details

Profile Status

Pricing

Free

Growth

Top-Rated Alternatives

User Insights

Freshsales Integrations

Freshsales Reviews FAQs

What is Freshsales, and what problem is it built to solve?

What languages does Freshsales support?

What company sizes and industries is Freshsales the best fit for?

How long does it take to implement Freshsales across a team?

What customer support options does Freshsales provide, and how do users find the overall support experience?

What is the experience like for teams switching to Freshsales from another tool?

What tools and platforms does Freshsales integrate with, and how do these integrations help users get more value from the product?

What features or capabilities could make Freshsales even more useful?

Freshsales Reviews (1,244)

Freshsales Reviews (1,244)

What do users say?

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Questions about Freshsales? Ask real users or explore answers from the community

Pricing Options

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