Freshsales Reviews & Product Details

Freshsworks as a whole has always been welcoming and supportive of our business ventures, willing to assist in our very technical flows. Eager to solve core problems we might experience, they have been nothing but a delight. Even with a vast number of companies they still provide personalized support. The implementation of their CRM and ITSM tools was easy and feature rich. Review collected by and hosted on G2.com.

The downsides of freshworks is not always 100% a downside, its usually a business preference, where we are South African based but Subscriptions are USD based. Review collected by and hosted on G2.com.

i dont like it much. overall a very bad experience Review collected by and hosted on G2.com.

its very unresponsive, very slow and support also wasnt great Review collected by and hosted on G2.com.

As a salesperson, I found it very helpful for creating deals and tracking the activity of prospects. Organizing the status of prospects was straightforward and easy to manage. Review collected by and hosted on G2.com.

So far, everything has been good and I haven't encountered any difficulties. Review collected by and hosted on G2.com.

all search option given its good if go for filter this is not work properlly Review collected by and hosted on G2.com.

but not user friendly process very slow . Review collected by and hosted on G2.com.

Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, however, they could add more in their marketplace. Review collected by and hosted on G2.com.

Moving features that were previously available in a lower-tier subscription to a higher-tier subscription. Review collected by and hosted on G2.com.

Overall looks and layout, deal viewer is nice, so is company view

Allows customizations of deals, fields among other aspects, helping to make custom apps possible

Task and agent delegation on deals are nice Review collected by and hosted on G2.com.

Configuration settings are numerous and cluttered, making it hard to follow along

My peers on the sales sector have expressed better sentiment towards their previous CRM ecosystem called "Salesforce". Could be a good competitor to analyse.

It is very detrimental to develop apps for Freshsales, since upon making a get request of a sale for exempla, returns a specific json structured body, upon uploading an app to production, that json structure is completely* different, adding new structures (data becomes the top object), moving vars to other objects(in case of contact info, moves it to association obj), changing var names entirely (custom_field to custom_fields) etc, making it so if you'd like to have a version of your app to run locally, you'd have to make one version for running locally, and one version with the proper alteration to publish live, making it so you can only test it by constantly publishing new versions of the app, since you cant test the live version locally

"Recent Conversations" tab wont show emails pertaining to that particular deal, but instead in general Review collected by and hosted on G2.com.

I've enjoyed using Freshsales. It has an intuitive interface and essential features that make it easy to use. The platform's pipeline and contact management have improved the way we manage our client relationships. Most of all, I like that Freshsales gives me the tools I need without overwhelming me with too much. As an example, another CRM I considered had over 45 apps, but there was no way I'd use them all. In some ways, I felt it would be a distraction to try to learn them, so I chose Freshsales because it gives me all I need. Review collected by and hosted on G2.com.

Freshsales appears (at least to me) to be a product-driven sales CRM. At least, that's my takeaway based on many of the features it offers. I'm a service-based business. So, to get the most from Freshsales, I've had to see my service as a product. Doing so has helped me adjust some of the features to fit my business. Another thing I don't like is that Facebook and Instagram are the only two social media platforms you can integrate (at least, for now). They just introduced lead gen forms for LinkedIn, but you can't integrate LinkedIn as a social platform the way you can with FB and IG. I'd like to see that feature since LI is such an important platform for B2B sales. Also, the styling options for lead-gen forms and web forms is lacking. Review collected by and hosted on G2.com.

A Standard CRM tool. Plenty of functionalities. Review collected by and hosted on G2.com.

Upon automatic renewal of my subscription, I asked them to refund me as we were not going to need it for the upcoming year. I had to negotiate hard to get my refund, which is not ideal, but in the end, they did it, which is fair. Review collected by and hosted on G2.com.

It is useful for all business practices. Review collected by and hosted on G2.com.

It needs improvements to be more user friendly. Review collected by and hosted on G2.com.

They have one of the best pipeline interfaces among all competitors today. Review collected by and hosted on G2.com.

My experience with this product ended when they asked me to lower my browser's security to allow cross-site tracking. Here's what they ask for: 'Please uncheck "Prevent cross-site tracking" in Safari (17) privacy settings.' If you want to use the marketplace and their other products, you'll have to allow them to track you so that Freshworks' partners can see how you spend time on other sites and offer their services accordingly. The second reason I don't recommend this product is directly related to the first: after you register, they share your data (name, company, email, etc.) with third parties. You'll start receiving emails from unknown companies that claim to have received your information from Freshworks. The company does not deny this and refers to its terms of service. In my view, selling or sharing customer data is a serious reputational risk that is incompatible with trust and integrity. Review collected by and hosted on G2.com.