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FixMe.IT Reviews & Product Details

FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more.

Seller

Techinline

Discussions

FixMe.IT Community

Languages Supported

English

Overview by

Dan Kukarsky (Marketing)

Pricing

Pricing provided by FixMe.IT.

FixMe.IT subscription

Starting at $32.50

1 Seat Per Month

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Top-Rated Alternatives

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FixMe.IT Media

FixMe.IT Expert App - Home Tab

FixMe.IT Remote Desktop Control Toolbar

FixMe.IT Unattended Client List

FixMe.IT Demo - FixMe.IT Client app's interface

FixMe.IT Client app - Chat window

FixMe.IT Demo - FixMe.IT Client app on start

Start FixMe.IT Client app in browser (Edge)

FixMe.IT Expert app - My Account tab

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Jessica K.

Small-Business (50 or fewer emp.)

11/29/2023

"FixMe.IT is the best for technical support internally and externally!!"

5/5

What do you like best about FixMe.IT?

FixMe.IT is both cost and time efficient. It saves me time and money helping coworkers and clients no matter where I am. I no longer have to drive to various businesses to work on computer issues. I also can work on every computer in my office from my own office. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The only downside is having to scroll through multiple monitors. I'm not sure there is a way to have a fix for that though since I have to see what the client sees. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

It helps me exchange files securly between my computer and my client. When a client or coworker calls me about an issue, I can look at the issue right away. I can hold virtual training meetings with clients from anywhere. I can install new software on every computer at the same time from my office. It saves me a lot of time, money, and energy. Review collected by and hosted on G2.com.

Sushant K N.

Manager - Speech Analytics

Enterprise (> 1000 emp.)

4/18/2023

"Experience with FixMe"

3/5

What do you like best about FixMe.IT?

Instant solution for your IT challenges with laptop/desktop. They are very professional and can easily help you while making you understand the issue you are facing. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

While doing the troubleshooting, they try to do upselling, that is sometime becomes very annoying, may be they can pitch the product after issue is resolved not in between. Review collected by and hosted on G2.com.

Verified User in Program Development

Small-Business (50 or fewer emp.)

5/11/2023

"best remote access tool for windows"

4.5/5

What do you like best about FixMe.IT?

I have seen in other remote software, we can't able to click on some program or modal but using FixMe we can do it easily, so i think FixMe is the best for the remote accessing the windows computer or laptop Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

It is not support for macos or apple pc and laptops Review collected by and hosted on G2.com.

Verified User in Paper & Forest Products

Mid-Market (51-1000 emp.)

8/11/2022

"FixMe.IT makes working from anywhere easy."

4.5/5

What do you like best about FixMe.IT?

I am able to login to my network resources without having to go through VPN or other proprietary software. has a very small footprint and does not require altering firewall settings, etc. like other software I have tried. Easy and intuitive to use. I spent an extended stay in a nursing home due to an accident and was able to maintain my computer networks from my hospital bed. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The only downside I have found is that I only have one license, thus I can only connect to one machine at a time. Review collected by and hosted on G2.com.

Response from Dan Kukarsky of FixMe.IT

edit

Thank you for taking the time to share your FixMe.IT experience and for your positive feedback! With regards to the downside that you pointed out, one license actually allows connecting to an unlimited number of on-demand machines at a time (please see the link below for the reference).

See how FixMe.IT improved

Jessica K.

Staff Accountant

Small-Business (50 or fewer emp.)

4/8/2022

"I use FixMe.IT every day. I can't work without it!"

5/5

What do you like best about FixMe.IT?

I like that FixMe.IT is very user-friendly so I have no issues connecting with clients quickly. Most of my clients have zero issues opening a browser to get to the appropriate website. I also email clients with a link to make connecting with me easier. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I wish there was a user dashboard where I could see other users in my firm and add new users myself. Support is very responsive and helpful, but it would be easier if I had more control on my end. I would love to see an admin console that can control other users on the account. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

We save a lot of time by using FixMe.IT. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I work for an accounting firm and I use FixMe.IT to connect with clients so I can fix issues they have with their accounting software. I also use it to get backups of clients' information so I can restore it on my computer. Review collected by and hosted on G2.com.

Brian G.

Network Engineer

Small-Business (50 or fewer emp.)

4/8/2022

"Solid remote support software"

5/5

What do you like best about FixMe.IT?

It's easy to install and go, very intuitive. You can separate unattended installations into different groups/offices. This tool has been worth every penny, especially during the pandemic/work from home scenarios. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The online profile is very limited, unable to manage your billing/subscription without emailing their support, which feels very questionable. The few times I have had to contact them, they responded quickly, but I don't like that I can't make my own subscription changes. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

There are many remote support options out there, some of them are very expensive. Of the few I've used, this one does what you need for a reasonable monthly cost. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I can support all 3 of our offices from any location, as well as when our employees work remotely. This tool helps me do the job that would require 2-3 people if we didn't have remote support. Review collected by and hosted on G2.com.

Stan R.

Software Engineer

Small-Business (50 or fewer emp.)

4/8/2022

"Great support tool"

5/5

What do you like best about FixMe.IT?

It's almost like being on site. If a customer has a problem, often it is hard for them to explain what is going on, so seeing it firsthand, often makes correcting the problem a breeze. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

File transfer is not as friendly as it could be. Many times I am transferring multiple files, but drag and drop isn't as reliable as I'd like it to be. It would be nice if it compressed multiple files into a transfer file and uncompressed them on the receiving end. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

2/1/2022

"Simple & Reliable (and great value!)"

4/5

What do you like best about FixMe.IT?

It's very reliable and very quick to make a connection, whether on the fly or via unattended access. The intercae is simple and it's nice to be able look back at the logs and see just how much time was spent on certain support calls. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I really wish that it was able to support mobile devices, particularly Android. I would also prefer the ability to have more nuanced arrangements with unattended access. It would be nice to be able to set some or all unattended access amchines so that a predefined time window is agreed, and for certain senior users the ability to make the access require an affirmative prompt. Review collected by and hosted on G2.com.

Mark M.

Engineer

Small-Business (50 or fewer emp.)

8/11/2022

"Most cost effective remote support application I have ever used"

5/5

What do you like best about FixMe.IT?

Easy to use, especially for the end user Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

After you get a lot of unattended clients, it's hard to find who you are looking for sometimes. The filter works on the descriptions but not group names Review collected by and hosted on G2.com.