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Flexible and efficient - does everything it needs to do
great product for support
221 FixMe.IT Reviews
Overall Review Sentiment for FixMe.IT
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FixMe.IT is both cost and time efficient. It saves me time and money helping coworkers and clients no matter where I am. I no longer have to drive to various businesses to work on computer issues. I also can work on every computer in my office from my own office. Review collected by and hosted on G2.com.
The only downside is having to scroll through multiple monitors. I'm not sure there is a way to have a fix for that though since I have to see what the client sees. Review collected by and hosted on G2.com.
Instant solution for your IT challenges with laptop/desktop. They are very professional and can easily help you while making you understand the issue you are facing. Review collected by and hosted on G2.com.
While doing the troubleshooting, they try to do upselling, that is sometime becomes very annoying, may be they can pitch the product after issue is resolved not in between. Review collected by and hosted on G2.com.
I have seen in other remote software, we can't able to click on some program or modal but using FixMe we can do it easily, so i think FixMe is the best for the remote accessing the windows computer or laptop Review collected by and hosted on G2.com.
It is not support for macos or apple pc and laptops Review collected by and hosted on G2.com.
I am able to login to my network resources without having to go through VPN or other proprietary software. has a very small footprint and does not require altering firewall settings, etc. like other software I have tried. Easy and intuitive to use. I spent an extended stay in a nursing home due to an accident and was able to maintain my computer networks from my hospital bed. Review collected by and hosted on G2.com.
The only downside I have found is that I only have one license, thus I can only connect to one machine at a time. Review collected by and hosted on G2.com.
I like that FixMe.IT is very user-friendly so I have no issues connecting with clients quickly. Most of my clients have zero issues opening a browser to get to the appropriate website. I also email clients with a link to make connecting with me easier. Review collected by and hosted on G2.com.
I wish there was a user dashboard where I could see other users in my firm and add new users myself. Support is very responsive and helpful, but it would be easier if I had more control on my end. I would love to see an admin console that can control other users on the account. Review collected by and hosted on G2.com.
It's easy to install and go, very intuitive. You can separate unattended installations into different groups/offices. This tool has been worth every penny, especially during the pandemic/work from home scenarios. Review collected by and hosted on G2.com.
The online profile is very limited, unable to manage your billing/subscription without emailing their support, which feels very questionable. The few times I have had to contact them, they responded quickly, but I don't like that I can't make my own subscription changes. Review collected by and hosted on G2.com.
It's almost like being on site. If a customer has a problem, often it is hard for them to explain what is going on, so seeing it firsthand, often makes correcting the problem a breeze. Review collected by and hosted on G2.com.
File transfer is not as friendly as it could be. Many times I am transferring multiple files, but drag and drop isn't as reliable as I'd like it to be. It would be nice if it compressed multiple files into a transfer file and uncompressed them on the receiving end. Review collected by and hosted on G2.com.
It's very reliable and very quick to make a connection, whether on the fly or via unattended access. The intercae is simple and it's nice to be able look back at the logs and see just how much time was spent on certain support calls. Review collected by and hosted on G2.com.
I really wish that it was able to support mobile devices, particularly Android. I would also prefer the ability to have more nuanced arrangements with unattended access. It would be nice to be able to set some or all unattended access amchines so that a predefined time window is agreed, and for certain senior users the ability to make the access require an affirmative prompt. Review collected by and hosted on G2.com.
Easy to use, especially for the end user Review collected by and hosted on G2.com.
After you get a lot of unattended clients, it's hard to find who you are looking for sometimes. The filter works on the descriptions but not group names Review collected by and hosted on G2.com.
