--- title: FixMe.IT Reviews meta_title: 'FixMe.IT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how FixMe.IT works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 221 scale: '5' date_modified: '2026-06-15' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # FixMe.IT Reviews **Vendor:** Techinline **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 221 ## About FixMe.IT FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more. ## FixMe.IT Reviews ### 1. FixMe.IT is the best for technical support internally and externally!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about FixMe.IT?** FixMe.IT is both cost and time efficient. It saves me time and money helping coworkers and clients no matter where I am. I no longer have to drive to various businesses to work on computer issues. I also can work on every computer in my office from my own office. **What do you dislike about FixMe.IT?** The only downside is having to scroll through multiple monitors. I'm not sure there is a way to have a fix for that though since I have to see what the client sees. **What problems is FixMe.IT solving and how is that benefiting you?** It helps me exchange files securly between my computer and my client. When a client or coworker calls me about an issue, I can look at the issue right away. I can hold virtual training meetings with clients from anywhere. I can install new software on every computer at the same time from my office. It saves me a lot of time, money, and energy. ### 2. Experience with FixMe **Rating:** 3.0/5.0 stars **Reviewed by:** Sushant K N. | Manager - Speech Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about FixMe.IT?** Instant solution for your IT challenges with laptop/desktop. They are very professional and can easily help you while making you understand the issue you are facing. **What do you dislike about FixMe.IT?** While doing the troubleshooting, they try to do upselling, that is sometime becomes very annoying, may be they can pitch the product after issue is resolved not in between. **What problems is FixMe.IT solving and how is that benefiting you?** My browser stopped working and were not loading up any page from the internet, so they took the access of my system through remote and did troubleshooting to resolve it. ### 3. best remote access tool for windows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about FixMe.IT?** I have seen in other remote software, we can't able to click on some program or modal but using FixMe we can do it easily, so i think FixMe is the best for the remote accessing the windows computer or laptop **What do you dislike about FixMe.IT?** It is not support for macos or apple pc and laptops **What problems is FixMe.IT solving and how is that benefiting you?** we can access the windows laptop easily without any glitch, they are improving day by day and this is best remote desktop for windows which I'm using from past 2 years ### 4. FixMe.IT makes working from anywhere easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about FixMe.IT?** I am able to login to my network resources without having to go through VPN or other proprietary software. has a very small footprint and does not require altering firewall settings, etc. like other software I have tried. Easy and intuitive to use. I spent an extended stay in a nursing home due to an accident and was able to maintain my computer networks from my hospital bed. **What do you dislike about FixMe.IT?** The only downside I have found is that I only have one license, thus I can only connect to one machine at a time. **What problems is FixMe.IT solving and how is that benefiting you?** I can easily connect to user computers and troubleshoot issues, set up printers, or do software upgrades without having to travel to them. This saves my company money and saves me a great deal of time. **Official Response from Dan Kukarsky:** > Thank you for taking the time to share your FixMe.IT experience and for your positive feedback! With regards to the downside that you pointed out, one license actually allows connecting to an unlimited number of on-demand machines at a time (please see the link below for the reference). ### 5. I use FixMe.IT every day. I can't work without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica K. | Staff Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about FixMe.IT?** I like that FixMe.IT is very user-friendly so I have no issues connecting with clients quickly. Most of my clients have zero issues opening a browser to get to the appropriate website. I also email clients with a link to make connecting with me easier. **What do you dislike about FixMe.IT?** I wish there was a user dashboard where I could see other users in my firm and add new users myself. Support is very responsive and helpful, but it would be easier if I had more control on my end. I would love to see an admin console that can control other users on the account. **Recommendations to others considering FixMe.IT:** We save a lot of time by using FixMe.IT. **What problems is FixMe.IT solving and how is that benefiting you?** I work for an accounting firm and I use FixMe.IT to connect with clients so I can fix issues they have with their accounting software. I also use it to get backups of clients' information so I can restore it on my computer. ### 6. Solid remote support software **Rating:** 5.0/5.0 stars **Reviewed by:** Brian G. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about FixMe.IT?** It's easy to install and go, very intuitive. You can separate unattended installations into different groups/offices. This tool has been worth every penny, especially during the pandemic/work from home scenarios. **What do you dislike about FixMe.IT?** The online profile is very limited, unable to manage your billing/subscription without emailing their support, which feels very questionable. The few times I have had to contact them, they responded quickly, but I don't like that I can't make my own subscription changes. **Recommendations to others considering FixMe.IT:** There are many remote support options out there, some of them are very expensive. Of the few I've used, this one does what you need for a reasonable monthly cost. **What problems is FixMe.IT solving and how is that benefiting you?** I can support all 3 of our offices from any location, as well as when our employees work remotely. This tool helps me do the job that would require 2-3 people if we didn't have remote support. ### 7. Great support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Stan R. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about FixMe.IT?** It's almost like being on site. If a customer has a problem, often it is hard for them to explain what is going on, so seeing it firsthand, often makes correcting the problem a breeze. **What do you dislike about FixMe.IT?** File transfer is not as friendly as it could be. Many times I am transferring multiple files, but drag and drop isn't as reliable as I'd like it to be. It would be nice if it compressed multiple files into a transfer file and uncompressed them on the receiving end. **What problems is FixMe.IT solving and how is that benefiting you?** Installing upgrades to our software and supporting the programs. The customer is benefiting from not having to pay for someone to be on site. This allows a support person to service more customers. ### 8. Simple & Reliable (and great value!) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about FixMe.IT?** It's very reliable and very quick to make a connection, whether on the fly or via unattended access. The intercae is simple and it's nice to be able look back at the logs and see just how much time was spent on certain support calls. **What do you dislike about FixMe.IT?** I really wish that it was able to support mobile devices, particularly Android. I would also prefer the ability to have more nuanced arrangements with unattended access. It would be nice to be able to set some or all unattended access amchines so that a predefined time window is agreed, and for certain senior users the ability to make the access require an affirmative prompt. **What problems is FixMe.IT solving and how is that benefiting you?** The vast majority of my desktop support needs are covered. Handles multi-screen users pretty well, even if it means I just have to have a 4k monitor. We were also able to deploy via Group Policy using the MSI which simplifies things. ### 9. Most cost effective remote support application I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about FixMe.IT?** Easy to use, especially for the end user **What do you dislike about FixMe.IT?** After you get a lot of unattended clients, it's hard to find who you are looking for sometimes. The filter works on the descriptions but not group names **What problems is FixMe.IT solving and how is that benefiting you?** Easy access to client computers. FixME.IT makes it easy and cost effective. ### 10. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ken L. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about FixMe.IT?** The multiple monitor support is really nice. **What do you dislike about FixMe.IT?** I haven't found anything about it yet that i don't like **What problems is FixMe.IT solving and how is that benefiting you?** It gives us a way to access PCs for clients that are not on our managed services plan which eliminates onsite visits most of the time. ### 11. Exceptional IT Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Systems/Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about FixMe.IT?** I have used several remote management software and the one reason why I come back again and again to FixMe.IT is that when troubleshooting VPN issues this is the best tool! The reason why is that in connecting and disconnecting from VPN I have to close my session and restart with other software, whereas with FixMe.IT I can stay in the same support session. **What do you dislike about FixMe.IT?** I wish there was more support ticket inegration like other remote support software. But as a whole I can't complain. **What problems is FixMe.IT solving and how is that benefiting you?** I am solving the problem of trying to do support session via zoom or MS Teams. Not the recomended way of doing support as many windows prompts are hidden. FixMe.IT is exceptional as providing full admin capabilities as if I was in front of the device. ### 12. FixMe.IT works great **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about FixMe.IT?** I use FixMe.IT to connect remotely to our users that are located in different offices. It saves time driving to the user to fix simple or complex problems. I like that I can actually get into system settings on the computers unlike other screen sharing apps. **What do you dislike about FixMe.IT?** In the two years that I have been using FixMe.IT, I really haven't come across any downsides. It works great for what I need to use it for. **What problems is FixMe.IT solving and how is that benefiting you?** I'm able to remotely connect and fix issues with computers in offices that are in different cities which saves on mileage and time. ### 13. Simple, effective solution for efficient IT support **Rating:** 5.0/5.0 stars **Reviewed by:** Ben G. | Group Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about FixMe.IT?** The client-side is simple, with an installer that is deployed to endpoints but also the engagement via a web browser is so much simpler than other solutions on the market. FixMe.IT was chosen based on the frustration of other solutions and the difficulty of connectivity for users with limited IT skills. **What do you dislike about FixMe.IT?** The management controls can be a little flakey at times and aren't always the clearest for new users but this is remedied after a few sessions have been run. Theoption for mobile phone deployment and management would be a lovely add-on. **What problems is FixMe.IT solving and how is that benefiting you?** With hybrid working, the tool has become an invaluable member of the IT service and is always 100% effective for end-users which builds confidence in the tools across the piece. ### 14. Work from home champions **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Associate Director - Accounts, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about FixMe.IT?** It's been 100% reliable in 2 years working from home. Other office members used Windows Remote & many other more expensive companies and had multiy reliability issues! **What do you dislike about FixMe.IT?** Nothing, logs your connectivity as well if you want to report to work your online time. If it could add activity usage to prove it was being used then that would be incredible. **Recommendations to others considering FixMe.IT:** Give it a go. It does anything you need remotely, I've been 2 years in, working in different locations and had no troubles at all. **What problems is FixMe.IT solving and how is that benefiting you?** Affordable remote software with 100% reliability. Having the knowledge that it's always up is the biggest reason to use them. It feels just as quick as working in the office directly. No delay or lag. ### 15. Works very well and has excellent tools **Rating:** 4.5/5.0 stars **Reviewed by:** Cullen L. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about FixMe.IT?** It is quick and easy for most of my clients to open the website and run the client installer. I also like the unattended access feature. **What do you dislike about FixMe.IT?** Every now and then my number pad doesn't work, and it seems random, which is odd. There are also some compaines who prevent the client from installing on their users' PCs, but that is rare. **What problems is FixMe.IT solving and how is that benefiting you?** I use FixMe.IT to assist my clients with many different software issues. It helps a great deal to be able to see exactly what they are seeing and to be able to control their mouse and keyboard as well. The tools which allow me to copy and paste from their machine to mine and vice versa are excellent. ### 16. Great Product for Remote support. **Rating:** 5.0/5.0 stars **Reviewed by:** Keith H. | Sr. Network and Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about FixMe.IT?** I like the fact that we can set it up for use by the team to be able to share resources to better enable remote support. The ease of use makes it very adaptable for all our team with very little footprint on the client machine for unattended setup. **What do you dislike about FixMe.IT?** No support for Mac/IOS and Linux. We have a mix of users and we are not currently able to support our Linux or Apple/MacOS clients but from what I hear support on MacIOS is coming. **Recommendations to others considering FixMe.IT:** This product offers the best bang for the buck. One thing the is missing is the support for MacOS and Linux, but it appears that MacOS support is on the horizon. Great product and always easy to deal with. **What problems is FixMe.IT solving and how is that benefiting you?** With the increase of work from home, we were seamlessly able to support the remote workforce with little to no downtime. We were able to control and support when needed. ### 17. Great IT support software **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about FixMe.IT?** Easy to use with all the functions you need as an IT person fixing things remotely. I can setup unattended access which will allow me to remote in when no one is present on the other end. Also, the screen does not go blank when doing admin setting changes on other end. **What do you dislike about FixMe.IT?** My list of unattended PCs are not always present in groups that I setup. In terms of mangement of an environment this isnt the best software but I am sure they can improve this feature going forward. **Recommendations to others considering FixMe.IT:** It's the cheapest remote support software on the market, and for the price, you get everything you need. I looked at many other types of software, and I chose this one over the others any day. I have even recommended this to clients and other IT professionals **What problems is FixMe.IT solving and how is that benefiting you?** I am fixing any IT related issue while not needing to be on site by connecting remotely. This software will also allow me to reboot the machine and send files to it. ### 18. FixMe.IT remote tool review after almost a year. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about FixMe.IT?** it works, speed and video quality were great on most of the session. so far I have not experienced and session glitch or drop. file transfer was easy. so far no end-user complaint. After some time, I find it getting easier and easier to use. All I have to tell the end-user is to please click the fixme.it links I shared with you, or please open a browser and type fixme.it **What do you dislike about FixMe.IT?** I wish the interface could be a little more intuitive. It took me some time to understand or find some of the features. I also with fixme.it support linux/mac/ios/android clients. As we now have more and more people using handheld devices for virtual meetings. **Recommendations to others considering FixMe.IT:** I did not like this tool on the first try as I was so used to another remote tool interface. But after some time, I find it getting easier and easier to use. All I have to tell the end-user is to please click the fixme.it links I shared with you, or please open a browser and type fixme.it The only con so far is that I wish fixme.it supports other platforms like linux/mac/ios/android etc. otherwise. this remote tool works great. I recommend everyone to try it out first, but if you have the need on supporting other OS platforms like linux/mac/ios/android etc. this might not be a good tool for you.asdfasdfasdfasdfasdfasdfa **What problems is FixMe.IT solving and how is that benefiting you?** The remote session needs virtual support, as we need a remote session tool every day for IT support. the fixme.it website is that I shared with the end-user for support session startup. This tools also help us on support in/out of the domain devices ### 19. Best Remote Support Tool on The Market **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about FixMe.IT?** It is easy for me to use and easy for my clients to use. I don't think it can get any simpler to use for the Tech or the Clients. It has hands down beating out other remote support tools, by the ease of use, customazation, and the cost. **What do you dislike about FixMe.IT?** The only thing that i have found that i dislike about it is that it doesn't support Mac OSX or any mobile devices. I would love for support to be added for those two things. **Recommendations to others considering FixMe.IT:** You need to sign up to use this app right away. In my opinion, it is the best in the industry and that there is no better one to use. **What problems is FixMe.IT solving and how is that benefiting you?** When a client calls me for support, I can provide it quickly and solve their problems thanks to the ease of use of Fixme.IT tool. It has helped me grow my business by showing that I provide multi-able kinds of support to my clients. ### 20. Excellent RemoteSupport Software **Rating:** 5.0/5.0 stars **Reviewed by:** Robert P. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about FixMe.IT?** The price and features. Over the years my company has used all the various remote software products and from a feature/price standpoint, this is the best. It is very easy for the customer to log in with for a support session **What do you dislike about FixMe.IT?** I don't dislike anything about this software, but I would like more reporting features **What problems is FixMe.IT solving and how is that benefiting you?** We use Fixme.IT for remote support and also installed as a service for monitoring clients ### 21. Always works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about FixMe.IT?** All of our users have the client software on their machines as well as all of our servers. I've never had any issues with connecting ever. I've used other competing software in the past and that was something that was an occasional issue. **What do you dislike about FixMe.IT?** Nothing with the Windows version but the fact there are no iOS or Android app is a weakness. **What problems is FixMe.IT solving and how is that benefiting you?** I love how easy is to just tell users to double-click the FixMe.IT shortcut and give me the ID allowing me to connect. I can easily communicate with them without even picking up the phone using the chat feature. ### 22. Its a very easy tool to use and we have had very good luck with it. **Rating:** 5.0/5.0 stars **Reviewed by:** Dave G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **What do you like best about FixMe.IT?** ease of use, as well as the short web address to tell clients, the download is fast and easy. **What do you dislike about FixMe.IT?** The only negative thing would not be from the software, but from people using a search engine to find the site instead of typing it in the address bar. **Recommendations to others considering FixMe.IT:** Its a good choice for helping clients, easy to use and download. **What problems is FixMe.IT solving and how is that benefiting you?** the problem of connecting to users desktops have been much easier with the software. the benefit of being able to share my screen as well as see their is huge. ### 23. Simply the best!! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven C. | Senior IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about FixMe.IT?** I like the fact that FixMe.IT is the easiest Remote Support tool use and does not require any application to be pre-installed on any client computer. The client does not need to have admin rights in order to receive remote support. **What do you dislike about FixMe.IT?** I would like for FixMe.IT to be available for use on MAC and Linux systems as either the "expert" or the "client". It would be great if FixMe.IT were platform independent. **What problems is FixMe.IT solving and how is that benefiting you?** Solved issues include driver installations for printers, video cards, WiFi cards, and any other driver installation needed. Also, software configuration, Windows updates, remote assistance with various "How-To" issues that clients request. Basically, if the client computer can get onto the internet at all, you can solve virtually any problem short of actual hardware failure. ### 24. Excellent reliability and value - Looking forward to Mac support **Rating:** 5.0/5.0 stars **Reviewed by:** Frank W. | VP of Info Sys, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about FixMe.IT?** Fixme.it works everytime I need it and that's usually in a clutch with exasperated users. Also like that it will support two concurrent support sessions now. **What do you dislike about FixMe.IT?** I have a growing number of MAC users and I need to be able to support them as well. Looking forward to this functionality. **Recommendations to others considering FixMe.IT:** This a very efficient and reliable tool with powerful features (sees dual monitors) **What problems is FixMe.IT solving and how is that benefiting you?** The full gamut of support, from email, connectivity, setup and installations. ### 25. Great program and much less expensive than other options **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | IT consulatant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about FixMe.IT?** Fixme.it is very easy to use. I am an independent IT tech and I use it nearly every day to do remote tech support and to monitor my customers' servers. The client portion is easy enough for even the most technically challenged end users to figure out. When I was looking for a remote support solution, most of the big names were going to cost $60 a month or more for a single license. This is $30 a month and provides the same funtionality. **What do you dislike about FixMe.IT?** I wish they had a mac version as I have been using a mac mini for my main PC for a while now. **Recommendations to others considering FixMe.IT:** Try it. You'll like it. **What problems is FixMe.IT solving and how is that benefiting you?** Remote access to customer servers without having to use RDP. Saves lots of time to check backups and so forth. ### 26. Simple & Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about FixMe.IT?** Extremely easy to use, no fuss and I like that you can move the screen back and forth when connecting to someone with a larger screen **What do you dislike about FixMe.IT?** THe only thing I would do differently is maybe change the website for the user to go to. **Recommendations to others considering FixMe.IT:** If you need an easy to use support product, this is the one to use. **What problems is FixMe.IT solving and how is that benefiting you?** Many different types of issues, ranging from can't print, to applicatyion help ### 27. Exceptional Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Gene P. | Dir of H.R., IT, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **What do you like best about FixMe.IT?** Its fast, secure, and I get full control remotely, to the computers I connect to. **What do you dislike about FixMe.IT?** I would like the ability to send files from the computer I'm connected to back to my computer. I haven't figured that out yet,so I've been emailing back the files to my computer. **What problems is FixMe.IT solving and how is that benefiting you?** I remotely gain access to remote to my Electronic Readerboards, update my stores Desktop files, these are the two most important access points that make FIXME.IT wonderful! ### 28. Great Windows service! **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel L. | Help Desk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about FixMe.IT?** I like the ease of FixMe and that it works reliably on Windows. I also like that we can have a custom link so we can send people to a support site to easily download the installer rather than needing to email it. **What do you dislike about FixMe.IT?** I don't like that FixMe doesn't currently have macOS support, though I know that's coming! Mobile support (iOS and Android) would make it top-notch. Currently we have to use services like AnyDesk or TeamViewer for mobile support. **What problems is FixMe.IT solving and how is that benefiting you?** We are remoting into client computers when our normal RMM tool is broken and doesn't work. FixMe serves as a great backup tool. We are also using FixMe as the primary solution for some computers because of the unattended clients feature. ### 29. Very good Price / Result ration **Rating:** 4.0/5.0 stars **Reviewed by:** Markus H. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **What do you like best about FixMe.IT?** The price is right for a small business for remote access. Using it for my remote support, it fulfills the need for easy access. **What do you dislike about FixMe.IT?** It would be great when ending a session that the remote console would be locked, otherwise everything works well. **What problems is FixMe.IT solving and how is that benefiting you?** I am providing IT support and FixMe.IT is the right solution for my business. Worked with other products and the costs are much higher for those products ### 30. FixMe.IT is my go-to for remote connection! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about FixMe.IT?** I like that I can run it on several machines so I have it on my primary work computer, on my Windows 11 Parallels VM on my Mac, and I run it on a streamed remote PC that I use for emergencies. So in any given situation ! should be able to remote into a client's computer. **What do you dislike about FixMe.IT?** I would be very handy if I could also run the software directly from my MacBook Pro since that is my daily driver for work purposes. Sometimes it's slightly annoying to have to fire up a virtual machine but ultimately I can use it. **What problems is FixMe.IT solving and how is that benefiting you?** Any problem that I need to solve remotely, and particularly remote server work that does not require me to be on site is a great use for FixMe.IT. I also use it to help when people call needing help with their personal computer. It's been a great tool for me. ### 31. FixMe.It - 5 years experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2017 **What do you like best about FixMe.IT?** This has been the best of all remote access software we have used, and we have used a wide variety. It is straightforward and easy for our staff members and for our customers. **What do you dislike about FixMe.IT?** Nothing to complain about. For our use to support proprietary turnkey software, it works well. I complained in a prior review that it was not compatible with Apple, but I think that has been corrected. **Recommendations to others considering FixMe.IT:** There is no down-side in trying FixMe.IT, you will see the upside soon enough. **What problems is FixMe.IT solving and how is that benefiting you?** access to our customer's computers for support and training on our turnkey software. Access to our own desktops when away. ### 32. Great Product for Reasonable Price **Rating:** 4.5/5.0 stars **Reviewed by:** Mike B. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about FixMe.IT?** The software is easy to use and understand. It is very easy and convenient for both the end user and the technicians assisting them. **What do you dislike about FixMe.IT?** Only downside would be the limited platforms supported. **What problems is FixMe.IT solving and how is that benefiting you?** We have been able to assist customers remotely much more efficiently with FixMe.IT than with other products we have tried. ### 33. Perfect Remote Support Application for Windows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about FixMe.IT?** The best part of FixMe.It is how easy my customers can connect to the system for fast support. I get no graphical or mouse issues when I work on multiple systems. **What do you dislike about FixMe.IT?** My only dislike is not having the ability to remote help Mac/Android/IOS systems. Almost 100% of my work is done in Windows; however it would be nice to support other systems. **Recommendations to others considering FixMe.IT:** As long as you just need access to Windows systems, this service is very fast, affordable, and reliable. I've never had issues with people connecting to this system as I've had with past systems. **What problems is FixMe.IT solving and how is that benefiting you?** I can stay connected to all my client's assets no matter where I am in the world. The system has been very reliable over the last few years and has saved my company time and money. ### 34. Great intuitive application for IT professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Tim D. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about FixMe.IT?** Setting up unattended access is huge for IT leaders wanting to help users in a very prompt manner. **What do you dislike about FixMe.IT?** There are some glitches with reconnecting to some devices and showing "revoked" status. **What problems is FixMe.IT solving and how is that benefiting you?** Normal day to day issues are quickly resolved without much delay to move from location to location. Being able to help remote with simple tasks is imperative to stay on task. ### 35. FixMe.IT - the best and most affordable remote access software **Rating:** 5.0/5.0 stars **Reviewed by:** Matt K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about FixMe.IT?** The cost of fixme.it is one of the most important factors that persuaded me to switch from Logmein as well as the simplicity of the user interface. My clients love how easy it is for me to provide remote support. **What do you dislike about FixMe.IT?** The inability to assist Apple computers (in the works though) currently. I would also like to see remote printing and sound. **Recommendations to others considering FixMe.IT:** I would recommend researching other remote services but you'll see the cost advantage very appealing. **What problems is FixMe.IT solving and how is that benefiting you?** I'm able to provide remote assistance and troubleshooting for clients that either are located too far or that prefer remote services. In able to provide a discount for those clients. ### 36. Best remote support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy D. | N, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about FixMe.IT?** It doesn't require custom ports on the client end. **What do you dislike about FixMe.IT?** There isn't anything that I dislike. It's a great tool. **Recommendations to others considering FixMe.IT:** Consider it to be easy on the admin and the user. Being web-based, even the technically challenged users know how to start the support session. **What problems is FixMe.IT solving and how is that benefiting you?** It saves a trip charge for the client when their issue can be resolved remotely. ### 37. FixMe Review **Rating:** 5.0/5.0 stars **Reviewed by:** Paul H. | Director of Operations / IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about FixMe.IT?** Ease of use and ease of installation both remote and local. **What do you dislike about FixMe.IT?** If unattended access is set up even on a company machine, the user can revoke access. **Recommendations to others considering FixMe.IT:** Simple and straight forward. **What problems is FixMe.IT solving and how is that benefiting you?** Able to remotely troubleshoot PC issues with anyone. ### 38. Easy to use, always reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about FixMe.IT?** Very easy to configure. The management console is easily navigable and in the 2+ years I've been using it has never had a hiccup. **What do you dislike about FixMe.IT?** The console looks like its been written in HTML yet it acts like a thick client. I would love to a see a nice cloud console I can login to from any computer without having to run any installers. The file transfer client is not good. It's slow and doesn't work half the time. **What problems is FixMe.IT solving and how is that benefiting you?** I support a client of mine with about 25 computers. Locations are between home offices and behind a firewall in the main office. It works great, never had any issues with the firewalls. I love the fact I can rename the endpoint name on the fly so I know exactly which machine it is. ### 39. FIXME.IT is good for business **Rating:** 4.5/5.0 stars **Reviewed by:** Craig S. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about FixMe.IT?** Unattended Remote to other customers. The program allows for easy unattended access. **What do you dislike about FixMe.IT?** There is no iPad app for support, and the Expert application must be launched from Windows. Use the iPad for work, but always have to connect via PC to use Fixme. **Recommendations to others considering FixMe.IT:** This is a great program to use for support of clients. **What problems is FixMe.IT solving and how is that benefiting you?** Software und Buchhaltungsunterstützungsprobleme ### 40. Great all around remote access tool for IT professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | Computer Systems Engineer/Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about FixMe.IT?** I love the ability to reboot into safe mode with networking remotely, and to organize all of my user's PC into groups. **What do you dislike about FixMe.IT?** File transfers are a little slower than I feel they should be when compared to how fast they are if I connect via VPN and transfer directly. **What problems is FixMe.IT solving and how is that benefiting you?** FixMe.IT is my go-to for an unattended connection to our workstations and servers that don't have a user working on them all of the time. It's also been a great tool to support users working from home, as I can access both sides of their connection when needed. ### 41. Very Good, but some room for improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy Y. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about FixMe.IT?** Simple to use, fast, provides a clear way to elevate. **What do you dislike about FixMe.IT?** Chat and communication are not front and center. I believe that this is an area that can be improved or highlighted. **Recommendations to others considering FixMe.IT:** Cost, ease, of use, security **What problems is FixMe.IT solving and how is that benefiting you?** Mostly end user computer issues while they are remote. ### 42. Simply, effective and good tool for IT support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason F. | IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about FixMe.IT?** The price is reasonable. It is easy for my colleague to run it from a browser. I can install unattended access easily. it is my 2nd year to renew the software. Thanks. Jason **What do you dislike about FixMe.IT?** More and more software is implementing multi-authentication through SMS, email, or google authenticator app. I hope Fixme.IT can follow the trend for security reasons. Thanks. Jason **What problems is FixMe.IT solving and how is that benefiting you?** SInce CoVID-19, all of my colleagues have been working from with laptops. I can use fixme.It to support them and help solve any IT related issues. Great! Jason ### 43. FixMe.IT is good. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about FixMe.IT?** It's simple to use for both my end users and myself. It's helped me be more flexible with our IT resources. **What do you dislike about FixMe.IT?** My biggest issue is sending files can be slow or tiresome without being able to batch them or send a folder. **What problems is FixMe.IT solving and how is that benefiting you?** Almost all problems can be fixed with FixMe. I've been able to save a lot of road time for our remote offices. ### 44. Very pleasant with no issues regarding connectivity. **Rating:** 5.0/5.0 stars **Reviewed by:** Marcelo M. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about FixMe.IT?** The easy way to user to connect and provide ID. **What do you dislike about FixMe.IT?** Sometimes the program do not reconnect when computer restarts. **What problems is FixMe.IT solving and how is that benefiting you?** Company users issue that requires remote control. ### 45. Easy to use and reasonably prices remote software! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian W. | Owner and Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2022 **What do you like best about FixMe.IT?** The ability to setup unattended access on all necessary computers in an easy, quick process. **What do you dislike about FixMe.IT?** Not able to use on MAC computers but I know that is coming soon! Also, would like to be able to print to local printers. **What problems is FixMe.IT solving and how is that benefiting you?** Nearly every issue that I can resolve remotely, I have done using FixMe.IT. The great benefits included unattented access, easy for my clients to start a remote session. ### 46. A good product for supporting remote windows users. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about FixMe.IT?** FixMe is the most cost-effective tool we have ever used for remote support of windows end-users and servers. FixMe is easy for end-users to use, with built-in tools IT workers need to support them. A quick download and launch of a single file and support can see the end-users screen or show the end-user their screen. The ability to quickly and easily get access to end-users computers cuts down on the length of support calls. Our priority is getting users back to work quickly and reducing the time IT spends fixing problems. FixMe allows us to do both. **What do you dislike about FixMe.IT?** The lack of support for Linux, web browsers, and mobile platforms is the most significant disadvantage FixMe has. It would also be nice if the end-user could go to a web page and launch the application there, rather than needing to download an exe and run it. **Recommendations to others considering FixMe.IT:** Try it, and you likely will never go back to your old solution. **What problems is FixMe.IT solving and how is that benefiting you?** FixMe allows us to support our at-home workers with a minimal IT staff. It also simplifies administering Windows servers and desktops. The ability to preinstall the software and access a windows computer saves us a lot of time. FixMe also allows us to share licenses between multiple IT staff; this saves us a significant amount of money for team members that don't often need to use it. ### 47. Smartest investment EVER! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about FixMe.IT?** So Simple to use. Allows me to assist all of my co-workers in a snap. I use it every day! Such a great way to provide support for my users **What do you dislike about FixMe.IT?** It requires user to turn on machine. Wish I could turn it on remotely but typically not an issue. **What problems is FixMe.IT solving and how is that benefiting you?** FixMe.IT allows me to see exactly what is happening on a user's desktop and control the mouse if necessary to assist them in fixing the errors that may occur in any program. It is also a great training tool because they can also watch me fix their machine so they know how to fix it themselves the next time. ### 48. This is the best lightweight remote control product I have ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about FixMe.IT?** It has the lowest lag of any remote control product I have used. **What do you dislike about FixMe.IT?** I would like to have a FixMe.IT Expert app on my iPhone so I can remote control others from my phone. **Recommendations to others considering FixMe.IT:** Just try it. You'll love it. **What problems is FixMe.IT solving and how is that benefiting you?** I use it every day to fix all sorts of issues with my company's laptops and servers. ### 49. Excellent Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about FixMe.IT?** What I like best is that I am able to remote into my employee's desktops when needed to assist with any issues, especially for my employees that are WAH. **What do you dislike about FixMe.IT?** There isn't much actually all that I dislike. **Recommendations to others considering FixMe.IT:** Great tool to be able to remote into other desktops. **What problems is FixMe.IT solving and how is that benefiting you?** Computer Issues Access Issues Internet Issues Client System Issues ### 50. fix me **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about FixMe.IT?** Easy for non computer literate people to enable remote access **What do you dislike about FixMe.IT?** Some security blocks access through firewalls. **What problems is FixMe.IT solving and how is that benefiting you?** Some larger organizations are not allowing any remote login other than the one they have partnered with. ## FixMe.IT Discussions - [What type of encryption does FixMe.IT use?](https://www.g2.com/discussions/fixme-it-security-8678e56c-9a53-45dc-a956-c0365d086412) - 2 comments, 1 upvote - [Is FixMe.IT secure?](https://www.g2.com/discussions/fixme-it-security) - 2 comments, 1 upvote - [How many remote users can I connect to simultaneously using my seat?](https://www.g2.com/discussions/fixme-it-pricing-7a6b1eec-79e6-4ee5-91cf-72ecbad56f30) - 2 comments, 1 upvote - [How many remote users can I connect to using my seat?](https://www.g2.com/discussions/fixme-it-pricing-e21b1ad7-5c0d-4769-8d60-ebec2c56663c) - 1 comment, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/fixme-it-pricing) - 1 comment, 1 upvote - [View FixMe.IT pricing details and edition comparison](https://www.g2.com/products/fixme-it/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-01+20%3A20%3A08+-0500&secure%5Bsession_id%5D=fec7160d-a5a4-4d5a-adbc-f20f984c96d3&secure%5Btoken%5D=99a1b8e3a8d3b9381b74ce36f128f38a97caa06dc224b015e1f537257b7396e1&format=llm_user) ## FixMe.IT Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot **Communication ** - Text Chat - Screen Annotations **Security** - Data Encryption - Compliance **Performance** - Reporting **Administration** - Usage Information - Integrations - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Remote Device Control **Security** - Device Management - Device Enrollment ## Top FixMe.IT Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,893 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,076 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (478 reviews)