# FixMe.IT Reviews **Vendor:** Techinline **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 221 ## About FixMe.IT FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more. ## FixMe.IT Reviews ### 1. FixMe.IT is the best for technical support internally and externally!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about FixMe.IT?** FixMe.IT is both cost and time efficient. It saves me time and money helping coworkers and clients no matter where I am. I no longer have to drive to various businesses to work on computer issues. I also can work on every computer in my office from my own office. **What do you dislike about FixMe.IT?** The only downside is having to scroll through multiple monitors. I'm not sure there is a way to have a fix for that though since I have to see what the client sees. **What problems is FixMe.IT solving and how is that benefiting you?** It helps me exchange files securly between my computer and my client. When a client or coworker calls me about an issue, I can look at the issue right away. I can hold virtual training meetings with clients from anywhere. I can install new software on every computer at the same time from my office. It saves me a lot of time, money, and energy. ### 2. Experience with FixMe **Rating:** 3.0/5.0 stars **Reviewed by:** Sushant K N. | Manager - Speech Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about FixMe.IT?** Instant solution for your IT challenges with laptop/desktop. They are very professional and can easily help you while making you understand the issue you are facing. **What do you dislike about FixMe.IT?** While doing the troubleshooting, they try to do upselling, that is sometime becomes very annoying, may be they can pitch the product after issue is resolved not in between. **What problems is FixMe.IT solving and how is that benefiting you?** My browser stopped working and were not loading up any page from the internet, so they took the access of my system through remote and did troubleshooting to resolve it. ### 3. best remote access tool for windows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about FixMe.IT?** I have seen in other remote software, we can't able to click on some program or modal but using FixMe we can do it easily, so i think FixMe is the best for the remote accessing the windows computer or laptop **What do you dislike about FixMe.IT?** It is not support for macos or apple pc and laptops **What problems is FixMe.IT solving and how is that benefiting you?** we can access the windows laptop easily without any glitch, they are improving day by day and this is best remote desktop for windows which I'm using from past 2 years ### 4. FixMe.IT makes working from anywhere easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about FixMe.IT?** I am able to login to my network resources without having to go through VPN or other proprietary software. has a very small footprint and does not require altering firewall settings, etc. like other software I have tried. Easy and intuitive to use. I spent an extended stay in a nursing home due to an accident and was able to maintain my computer networks from my hospital bed. **What do you dislike about FixMe.IT?** The only downside I have found is that I only have one license, thus I can only connect to one machine at a time. **What problems is FixMe.IT solving and how is that benefiting you?** I can easily connect to user computers and troubleshoot issues, set up printers, or do software upgrades without having to travel to them. This saves my company money and saves me a great deal of time. **Official Response from Dan Kukarsky:** > Thank you for taking the time to share your FixMe.IT experience and for your positive feedback! With regards to the downside that you pointed out, one license actually allows connecting to an unlimited number of on-demand machines at a time (please see the link below for the reference). ### 5. I use FixMe.IT every day. I can't work without it! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica K. | Staff Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about FixMe.IT?** I like that FixMe.IT is very user-friendly so I have no issues connecting with clients quickly. Most of my clients have zero issues opening a browser to get to the appropriate website. I also email clients with a link to make connecting with me easier. **What do you dislike about FixMe.IT?** I wish there was a user dashboard where I could see other users in my firm and add new users myself. Support is very responsive and helpful, but it would be easier if I had more control on my end. I would love to see an admin console that can control other users on the account. **Recommendations to others considering FixMe.IT:** We save a lot of time by using FixMe.IT. **What problems is FixMe.IT solving and how is that benefiting you?** I work for an accounting firm and I use FixMe.IT to connect with clients so I can fix issues they have with their accounting software. I also use it to get backups of clients' information so I can restore it on my computer. ### 6. Solid remote support software **Rating:** 5.0/5.0 stars **Reviewed by:** Brian G. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about FixMe.IT?** It's easy to install and go, very intuitive. You can separate unattended installations into different groups/offices. This tool has been worth every penny, especially during the pandemic/work from home scenarios. **What do you dislike about FixMe.IT?** The online profile is very limited, unable to manage your billing/subscription without emailing their support, which feels very questionable. The few times I have had to contact them, they responded quickly, but I don't like that I can't make my own subscription changes. **Recommendations to others considering FixMe.IT:** There are many remote support options out there, some of them are very expensive. Of the few I've used, this one does what you need for a reasonable monthly cost. **What problems is FixMe.IT solving and how is that benefiting you?** I can support all 3 of our offices from any location, as well as when our employees work remotely. This tool helps me do the job that would require 2-3 people if we didn't have remote support. ### 7. Great support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Stan R. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2022 **What do you like best about FixMe.IT?** It's almost like being on site. If a customer has a problem, often it is hard for them to explain what is going on, so seeing it firsthand, often makes correcting the problem a breeze. **What do you dislike about FixMe.IT?** File transfer is not as friendly as it could be. Many times I am transferring multiple files, but drag and drop isn't as reliable as I'd like it to be. It would be nice if it compressed multiple files into a transfer file and uncompressed them on the receiving end. **What problems is FixMe.IT solving and how is that benefiting you?** Installing upgrades to our software and supporting the programs. The customer is benefiting from not having to pay for someone to be on site. This allows a support person to service more customers. ### 8. Simple & Reliable (and great value!) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about FixMe.IT?** It's very reliable and very quick to make a connection, whether on the fly or via unattended access. The intercae is simple and it's nice to be able look back at the logs and see just how much time was spent on certain support calls. **What do you dislike about FixMe.IT?** I really wish that it was able to support mobile devices, particularly Android. I would also prefer the ability to have more nuanced arrangements with unattended access. It would be nice to be able to set some or all unattended access amchines so that a predefined time window is agreed, and for certain senior users the ability to make the access require an affirmative prompt. **What problems is FixMe.IT solving and how is that benefiting you?** The vast majority of my desktop support needs are covered. Handles multi-screen users pretty well, even if it means I just have to have a 4k monitor. We were also able to deploy via Group Policy using the MSI which simplifies things. ### 9. Most cost effective remote support application I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about FixMe.IT?** Easy to use, especially for the end user **What do you dislike about FixMe.IT?** After you get a lot of unattended clients, it's hard to find who you are looking for sometimes. The filter works on the descriptions but not group names **What problems is FixMe.IT solving and how is that benefiting you?** Easy access to client computers. FixME.IT makes it easy and cost effective. ### 10. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ken L. | Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about FixMe.IT?** The multiple monitor support is really nice. **What do you dislike about FixMe.IT?** I haven't found anything about it yet that i don't like **What problems is FixMe.IT solving and how is that benefiting you?** It gives us a way to access PCs for clients that are not on our managed services plan which eliminates onsite visits most of the time. ## FixMe.IT Discussions - [What type of encryption does FixMe.IT use?](https://www.g2.com/discussions/fixme-it-security-8678e56c-9a53-45dc-a956-c0365d086412) - 2 comments, 1 upvote - [Is FixMe.IT secure?](https://www.g2.com/discussions/fixme-it-security) - 2 comments, 1 upvote - [How many remote users can I connect to simultaneously using my seat?](https://www.g2.com/discussions/fixme-it-pricing-7a6b1eec-79e6-4ee5-91cf-72ecbad56f30) - 2 comments, 1 upvote - [How many remote users can I connect to using my seat?](https://www.g2.com/discussions/fixme-it-pricing-e21b1ad7-5c0d-4769-8d60-ebec2c56663c) - 1 comment, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/fixme-it-pricing) - 1 comment, 1 upvote - [View FixMe.IT pricing details and edition comparison](https://www.g2.com/products/fixme-it/reviews/fixme-it-review-4413953?section=pricing&secure%5Bexpires_at%5D=2026-05-15+06%3A01%3A40+-0500&secure%5Bsession_id%5D=0ce6fa19-60d1-4d12-b073-77ab4be9fba1&secure%5Btoken%5D=462026fd8b77d998e0544cb27d09e19a85e0eb8bb669671e4762d53777151ad7&format=llm_user) ## FixMe.IT Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot **Communication ** - Text Chat - Screen Annotations **Security** - Data Encryption - Compliance **Performance** - Reporting **Administration** - Usage Information - Integrations - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Remote Device Control **Security** - Device Management - Device Enrollment ## Top FixMe.IT Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,788 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,067 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (475 reviews)