FixMe.IT Features

Summary of Features

Administration

  • Usage Information
  • Integrations
  • Diagnostics
  • Session Recording
  • Session Transfer
  • Unattended Access
  • File Sharing

Platform

  • Cross-Platform Access
  • Mobile Device Access
  • Applications Management
  • Remote Device Control

Security

  • Device Management
  • Device Enrollment

Filter for Features

Administration

Usage Information

Based on 51 FixMe.IT reviews. Offers visibility into employee device activity
89%
(Based on 51 reviews)

Integrations

Based on 37 FixMe.IT reviews. Allows for integration of support, chat, diagnostic or other IT management tools
86%
(Based on 37 reviews)

Diagnostics

As reported in 25 FixMe.IT reviews. Provides administrators with performance information to
n/a

Session Recording

As reported in 29 FixMe.IT reviews. Provides the ability to record remote access and support sessions
84%
(Based on 29 reviews)

Session Transfer

As reported in 28 FixMe.IT reviews. Allows remote access and support sessions to be transferred between users
86%
(Based on 28 reviews)

Unattended Access

Allows administrators access to devices, regardless of end-user's presence 54 reviewers of FixMe.IT have provided feedback on this feature.
95%
(Based on 54 reviews)

File Sharing

As reported in 45 FixMe.IT reviews. Allows remote users to share files with other remote users
92%
(Based on 45 reviews)

Screen Sharing

Provides screen sharing options to allow access to view or control real-time activities.

Not enough data available

File Sharing

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Not enough data available

Session Recording

Provides the ability to record remote access and support sessions.

Not enough data available

Unattended Remote Access

Provides remote access to computers at any time, without an end-user present.

Not enough data available

Multi - Session Handling

Provides multiple technician support simultaneously.

Not enough data available

Multi-Monitor Support

Allows users to switch between multiple end users’ monitors with a single click.

Not enough data available

Platform

Cross-Platform Access

Based on 20 FixMe.IT reviews. Allows remote usage and access across a range of operating systems and device types
n/a

Mobile Device Access

As reported in 11 FixMe.IT reviews. Allows remote desktop administrators access to connected mobile devices
n/a

Applications Management

Based on 20 FixMe.IT reviews. Centrally manages, configures, and oversees applications on employee devices
n/a

Remote Device Control

As reported in 53 FixMe.IT reviews. Allows administators to take control of a connected endpoint device
93%
(Based on 53 reviews)

Security

Remote Wipe

Enable the remote locking down and encryption of employee devices
n/a

Device Management

Unifies endpoint management of employee devices This feature was mentioned in 24 FixMe.IT reviews.
85%
(Based on 24 reviews)

Device Enrollment

Registers employee-owned or company-distributed devices for IT access This feature was mentioned in 27 FixMe.IT reviews.
85%
(Based on 27 reviews)

Data Encryption

Implements encryption standards to secure data both in transit and at rest.

Not enough data available

Compliance

Provides compliance to multiple industry standards like HIPAA and GDPR.

Not enough data available

Platform Additional Functionality

Cloud

Provides a cloud based version of the platform.

Not enough data available

Mobility

Is accessible from a mobile device and by users on the go.

Not enough data available

Messaging

Contains in-application messaging abilities.

Not enough data available

Maintenance

Remote Reboot

Remotely wake, restart, and install applications on sleeping devices.

Not enough data available

Remote Printing

Print files from remote computer onto the local printer, without having to transfer the file between computers.

Not enough data available

Communication

Text Chat

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Not enough data available

VoIP

Provides voice over IP calling solutions.

Not enough data available

Video Conference Call

Provides pre-session or in-session video call options to resolve issues.

Not enough data available

Screen Annotations

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Not enough data available

Device Support

Mobile Device Access

Allows mobile device access to provide support or connect to your computer from anywhere.

Not enough data available

Multi-Platform Support

Provides support across iOS, Mac, Android, PC and other devices.

Not enough data available

Cross-Platform

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Not enough data available

Performance

Reporting

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Not enough data available

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