--- title: FixMe.IT Reviews meta_title: 'FixMe.IT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how FixMe.IT works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 221 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # FixMe.IT Reviews **Vendor:** Techinline **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 221 ## About FixMe.IT FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more. ## FixMe.IT Reviews ### 1. Good Remote Support tool at a very affordable price. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about FixMe.IT?** Very reliable, gives me the facilities I require when supporting clients. File transfer very useful. **What do you dislike about FixMe.IT?** Occasionally freezes, needing to disconnect and reconnect, this may be connection problems though. The ability to run command shell would be handy. **Recommendations to others considering FixMe.IT:** Great product at affordable price. Go for it. **What problems is FixMe.IT solving and how is that benefiting you?** Ability to support customers remotely and in good time. It is very reasonably priced. I don't spend as much time travelling so, can deal with more client problems. ### 2. Easy remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Rick J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about FixMe.IT?** Ease of use. Some of my customers allow me to set up automatic remote access, because they just want things fixed. **What do you dislike about FixMe.IT?** It can be problematic talking some customers through the process of downloading the software and installing the client. **What problems is FixMe.IT solving and how is that benefiting you?** Virus and malware removal. System cleaning, software installation. ### 3. Great software really easy to use and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about FixMe.IT?** That it's so responsive and suffers from very little lag **What do you dislike about FixMe.IT?** That we can't currently use it for Mac devices **Recommendations to others considering FixMe.IT:** Go for it **What problems is FixMe.IT solving and how is that benefiting you?** All my colleagues IT issues without leaving my desk ### 4. Flexible and efficient - does everything it needs to do **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher F. | Chris Filippi, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2018 **What do you like best about FixMe.IT?** Unattended remote access is easy to install and manage. Single package and easy branding make deployment a snap. **What do you dislike about FixMe.IT?** No Mac support. No mobile client for experts. **Recommendations to others considering FixMe.IT:** Multiple licenses may be required for larger deployments **What problems is FixMe.IT solving and how is that benefiting you?** With FixMe.IT, we've managed to move over 60% of our revenue to remote support, saving gas and time. ### 5. great product for support **Rating:** 4.0/5.0 stars **Reviewed by:** Marc M. | System Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about FixMe.IT?** the client is a light install. the ability to get users to connect is seamless. admin privileges are easy to access. The screen doesn't gray out while waiting for the user to respond. Makes remote support both attended and unattended a breeze. **What do you dislike about FixMe.IT?** cost would be one factor, maybe a web client, a mobile app. **Recommendations to others considering FixMe.IT:** it is a great product and does what I need it to do well. The cost and capabilities were exactly what we were looking for. **What problems is FixMe.IT solving and how is that benefiting you?** other methods required admin rights on the users pc to install or connect or firewall ports needed to be opened. this program allows direct connectivity and operates smoothly. The support site url is fairly easy to provide to users. ### 6. An impeccable remote access with fixme.it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about FixMe.IT?** Fixme.it has the ability to install a support for activation, control and remote establishment, in which great functions of digital work are attended, effective to offer an instantaneous help for the users, where multiple sessions can be managed, in different devices, working with brand customizations, secured transfer of files, intelligent recording of remote sessions, with option of chat and text communications. **What do you dislike about FixMe.IT?** It has errors in its connectivity, due to a sequence of interruptions affecting its network processing center, which makes its communications unstable, presenting data loss and delays in the delivery time of work assignments required by the enterprise system, being the real-time chat ineffective due to the lack of establishment of instant connections, having to reinforce one the value of the fixme.it format communication codes. **Recommendations to others considering FixMe.IT:** The planning of remote guides, its preparation of remote actions is stable and reliable, the reach that it handles reaches all the existing computers in the organization's IT department, seeding sample controls of presentations and product information, it has a light weight in terms of storage, its system responds to all the commands exercised through its tool center, benefiting the workers with an incredible programming and computerized assistance. **What problems is FixMe.IT solving and how is that benefiting you?** The fixme.it system has worked in my company to serve customers directly and effectively, being a software focused on the shared use of screens for customer service, general business interaction, a technical management of applications provided with computer scope, managed by its artificial intelligence, guarantee of operational backup, direct servers and a simple relationship of qualified channels for the implementation space of URL development and address control links. ### 7. Easy to use, never any issues **Rating:** 5.0/5.0 stars **Reviewed by:** Derek V. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2018 **What do you like best about FixMe.IT?** Unattended access is very convenient - can work on issues during off peak hours. **What do you dislike about FixMe.IT?** It periodically times you out, and takes some wait period to get back in. **What problems is FixMe.IT solving and how is that benefiting you?** Everything remote access. Benefits are not having to pay for travel or off site technicians. ### 8. Great product and value **Rating:** 5.0/5.0 stars **Reviewed by:** Randy D. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about FixMe.IT?** I tried several remote access software packages before hearing about FixMe.IT from a colleague. The software works great and is more fully featured than some of the competitors more expensive products. I highly recommend it. **What do you dislike about FixMe.IT?** Nothing I can think of to dislike at the moment. I would like to see support for Android devices in the future. **Recommendations to others considering FixMe.IT:** Reliable, quality product at a reasonable price. **What problems is FixMe.IT solving and how is that benefiting you?** Use it for both unattended access to client pc's and attended troubleshooting with clients. ### 9. On demand remote desktop support **Rating:** 4.0/5.0 stars **Reviewed by:** Sakshie A. | Research assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about FixMe.IT?** Unattended customer/client features. You can get direct access from the website (fixme.it) , if you don't have unattended client installed. Very good speed of connection. **What do you dislike about FixMe.IT?** They do not have session transfers and no surveys and feedback. They lack diagnostic tools. Cannot be used on mobile platforms. **Recommendations to others considering FixMe.IT:** It is reliable, powerful and a great value for money. **What problems is FixMe.IT solving and how is that benefiting you?** Help clients perform administrative tasks and demonstrate use of software applications. Troubleshoot problems that clients face when they use educational software like Blackboard. ### 10. outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** ed r. | principal, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2020 **What do you like best about FixMe.IT?** I can have one host (me) and a few CONCURRENT users. Im a teacher so that feature in this crisis is much valued ( I teach mainly programming.) . These guys at Fixme are performing a social service - THANKS! Reliable. No breakdowns. I'd be a bit lost for superlatives. **What do you dislike about FixMe.IT?** The name :-) Fixme doesn't do justice. Its capability is far beyond offering tech support. **What problems is FixMe.IT solving and how is that benefiting you?** A above educational. Loads. ### 11. A tool to connect remotely without needing computer skills **Rating:** 3.5/5.0 stars **Reviewed by:** Irrael P. | Arquitecto de Tecnologías, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about FixMe.IT?** FixMe.IT is a great application to access computers remotely. The program is easy to configure and has two applications, a client version and an expert version, thus allowing the software to be used by any type of user. I also like its messaging features, because it is intuitive and simple. On the other hand, its log tool is also very useful to know that the entire connection procedure is being carried out successfully. **What do you dislike about FixMe.IT?** I have had some inconveniences with this service because of its connection stability since it is not always completely optimal. I have tried others software with the same Internet connection speed and they generate better results. I also consider that a better audio experience is required, because there are customers who have complained about their poor condition. **Recommendations to others considering FixMe.IT:** A few months ago, it was unthinkable for us to think about acquiring a remote support application different from the one we had implemented . FixMe.IT has changed our opinion and has shown us it is an ideal software to establish remote connections. I recommend it, regardless of the plan you are evaluating to acquire. It is an easy to use software, is economical and has excellent features. **What problems is FixMe.IT solving and how is that benefiting you?** In economic terms, FixMe.IT has saved us a lot of money since its license is less than half of what it cost us the service we had previously implemented. Also in terms of messaging performance, since their chat is simplistic, so it has fascinated our customers, especially those who do not have great computer skills. On the other hand, it has encouraged our working group to provide assistance among the different members. ### 12. IT Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about FixMe.IT?** How fast i can connect to each machine, the unattended section is far more superior than log me in **What do you dislike about FixMe.IT?** Dislike nothing, its better than joinme.com **Recommendations to others considering FixMe.IT:** You have to try it, its fast and easy to use **What problems is FixMe.IT solving and how is that benefiting you?** All IT related issues. I can work on multiple computers at the same time. ### 13. A really good value for remote desktop support **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about FixMe.IT?** I like the ease of use, and the unattended clients features. It is really easy for my customers to get into, just a few clicks on their end and I can start assisting with their problem. If I need to work on a computer after hours for some reason, I can set up the unattended client feature and can get in when I need to. **What do you dislike about FixMe.IT?** I guess the only thing I don't like about it is if I have a customer who has two or more monitors, I can only use one of mine to see all of theirs. For example, if they have 2 monitors, I'd like to be able to use my 2 monitors and see their 2 monitors, one on each of mine. That would be a neat feature to add! Other than that, it's a great product! **Recommendations to others considering FixMe.IT:** If you're looking for a simple to use, easily customizable and configurable solution for remote desktop support, FixMe.IT is the solution for you. **What problems is FixMe.IT solving and how is that benefiting you?** I use FixMe.IT for remote desktop troubleshooting and problem solving. Customers can call me, I direct them to a link on my web site, they click on that, follow the directions on-screen, and I can remotely help with their problem. It sure saves a ton of gasoline! ### 14. Great Tool, Great Price **Rating:** 4.0/5.0 stars **Reviewed by:** Phil M. | Partner / Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about FixMe.IT?** I love the fact that I can just install the unattended client on each of my users' workstations, which allows me to connect to them without any input from them. If they don't have the unattended client, it is usually easy for the users to activate the support client from the fixme.it website and grant me access to their workstations. **What do you dislike about FixMe.IT?** I wish that they would create an Expert client for iOS so I could effect repairs using my iPad or iPhone. As well, it would be great if this product could be used to manage mobile devices (iOS/Android) as well as MacOS devices. The limitation of only being able to manage Windows-based devices and only being able to use the Expert software from Windows are my only complaints. **Recommendations to others considering FixMe.IT:** You will need to ensure that your environment is Windows-based at the moment. The product works well over low-speed links, but I wouldn't recommend using it over a really slow or high-latency link (i.e.: dialup or satellite). **What problems is FixMe.IT solving and how is that benefiting you?** I am a freelance small-business I.T. Manager. This solution lets me manage the networks of 8 medium-sized companies from my desktop at home, or from my laptop while on vacation. Without it, I wouldn't be able to maintain the size of my business without hiring additional staff. My client-base appreciates that they can see me work as I go, and I've also been able to use the product to do basic user training (i.e.: onboarding, demonstrating software functionality, etc...) ### 15. Great Remote Support Tool; Better Price! **Rating:** 5.0/5.0 stars **Reviewed by:** Erik J. | IT Support & Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about FixMe.IT?** Simple interface with all the basic features you need. Easy to remotely support a lot of computers (~100). Great tool for IT tech support or people who want to be able to help their parents out with computer issues from afar. The price is extremely affordable for the features it provides. **What do you dislike about FixMe.IT?** I would like some more features, but cannot be picky at this price point compared to other solutions. One basic feature that should be added is the ability to add Columns to the Client screen so you can easily view more information about your clients, other than the default list: 'Computer Name', 'Logged in User', 'Activity', 'Status', 'IP Address', 'Installed On', 'Last Connected'. I would love to be able to put a Notes field on each client. Currently we store the hostname, serial number, and full users name all in the 'Computer Name' field. The ability to add other fields and populate them with WMI data from the client would be AWESOME! Even if the data was only updated on connection it would be useful. **What problems is FixMe.IT solving and how is that benefiting you?** Remotely supporting around 80-100 pcs. Can quickly and easily remote into a pc from afar. If they don't have the remote client installed, it's a simple process of going to 'Fixme.IT' in the web browser, downloading the client, running it, and providing a passcode to the technician. ### 16. Easy to use, and easy to get people you're supporting to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey S. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about FixMe.IT?** The most helpful thing about fixme.it is the convenience of sending customers to a simple website, and after running a small app, they provide you with a 6 digit passcode and you're off. Also, unattended access is a very useful feature. **What do you dislike about FixMe.IT?** Occasionally, if your client who you are supporting has multiple monitors, it can get confusing switching between them, as monitor 1 and 2 aren't always the left and right ones respectively. **Recommendations to others considering FixMe.IT:** It's definitely a useful, helpful piece of software. **What problems is FixMe.IT solving and how is that benefiting you?** Being able to use the unattended access feature on many machines that need remote administration makes some of my administrative tasks a lot more streamlined. ### 17. Easy To Use **Rating:** 4.0/5.0 stars **Reviewed by:** Goh K. | Desktop Operator/Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about FixMe.IT?** This remote tool is honestly really easy to use for me so far. I love this tool as it is very user friendly and provide easy instruction as well as easy file transfer and efficient use of the remote session. So far this tool is really light weight and doesn't consume a lot of computer memory or ram. Fast and efficient tool compared to other heavy remote softwares. **What do you dislike about FixMe.IT?** What I really don't like about this software its that it really has limited features. This tool is really great and smooth, don't get me wrong but it has very limited features and quite buggy especially during the remote session it doesn't go well and smooth during that situation unless if both parties have a good internet speed connection. **Recommendations to others considering FixMe.IT:** I would recommend FixMe.IT to all customer supports or desktop operators! This tool is smooth and fast, if you are looking for light weight remote tool this is the one! **What problems is FixMe.IT solving and how is that benefiting you?** FixMe.IT allows me to work from home and in my comfort space anywhere and anytime everyday. It also allows me to help my clients or friends from anywhere around the world as long as there is internet access with ease and efficient. Thus saving a lot of my time travelling instead! ### 18. A Great Remote Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Robert N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about FixMe.IT?** FixMe.IT is extremely easy for my clients to use. Other tools, not so much. It is also very affordable and it has worked flawlessly for me for many years. I also really like to ability to service clients through the unattended client option. **What do you dislike about FixMe.IT?** I have no complaints or dislikes whatsoever. **Recommendations to others considering FixMe.IT:** Seeing is believing, so I urge anyone considering Fix Me.IT to give it a try. You will be glad you did. **What problems is FixMe.IT solving and how is that benefiting you?** FixMe.IT makes it ridiculously simple to assist clients when they need my help. This has helped with client retention and loyalty. They know that I can be at their side virtually whenever they need assistance. ### 19. FixMe.IT is the best remote access for the price. **Rating:** 4.0/5.0 stars **Reviewed by:** Scott S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about FixMe.IT?** It has a simple interface and I like how it lets you know if the user is "working" or not before you remote in. Cool feature as sometimes I don't want to disturb the user. Drag and drop file transfer dead simple. More reliable than TakeControl, MSPAnywhere or Splashtop IMO. It allows for branding as well. Nice. **What do you dislike about FixMe.IT?** I wish there was a mobile app and even a Mac app. That's really my only complaint. **Recommendations to others considering FixMe.IT:** I would not hesitate to purchase FIxMe.IT. It's just dead on for the price point. Smooth control, drag/drop files, laser pointer, reboot and reconnect, branding, easy for user to setup session and more. **What problems is FixMe.IT solving and how is that benefiting you?** Affordable remote access to troubleshoot issues for Windows users. ### 20. FIXME.IT is incredible for our agency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about FixMe.IT?** I like the ability to save time and gas by being able to remotely offer client id protected support to my remote users. This gives me the opportunity to get more things done in a day. **What do you dislike about FixMe.IT?** It would be neat if this solution worked with Apple computers and/or Android **Recommendations to others considering FixMe.IT:** Be ready to save time and money in your windows IT environment while using fixme.it **What problems is FixMe.IT solving and how is that benefiting you?** The ability to pop in and help users regain VPN connectivity and also be able to troubleshoot application inconsistencies. We save a lot of time that would have otherwise been waiting for a user to bring the device in, or in travel time to go and find the users device. ### 21. The remote client software is perfect for us and the price is great **Rating:** 5.0/5.0 stars **Reviewed by:** Darren W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2019 **What do you like best about FixMe.IT?** We support point of sale software. Our customer have grown accustomed to calling for support and we connect to their system in seconds. It makes it so nice for us and them. **What do you dislike about FixMe.IT?** I can think of anything. It does everything that we need. **Recommendations to others considering FixMe.IT:** It works as well as Team Viewer. But, for a lot less money. We use the software everyday. We havent seen any bugs that would stop the usefulness of the software. **What problems is FixMe.IT solving and how is that benefiting you?** Remote support of installing software and printer for our vertical software. ### 22. Reliable, Well Supported Remote Assistance Software **Rating:** 5.0/5.0 stars **Reviewed by:** Scott F. | Director of IT Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about FixMe.IT?** This program is stable, easy to use, and has all the features you want that work perfectly without the features you don't need that continually break. The folks at FixMe.IT are quick to respond to issues, when they actually exist, and release updates accordingly. I've used all the major players AND many of the smaller ones in the remote assistance game, but in the end, FixMe.IT is the one I choose to pay for year after year. **What do you dislike about FixMe.IT?** THe only area this software lacks in would be an account management section on their site or in their program to control user settings. There is a spot in the program to control SOME things, but when it comes to changing or canceling your subscription, there is nothing to do but call in. **Recommendations to others considering FixMe.IT:** I know it isn't free, or something cheaper like $10 per month, but the cost is very well worth it and you won't be disappointed. **What problems is FixMe.IT solving and how is that benefiting you?** I provide remote assistance to customers that have trouble installing my software program, and I've also begun using it for paid remote training and support sessions as well. ### 23. Best Tool in my Toolbox! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about FixMe.IT?** FixMe.IT has been a reliable and feature-rich remote access tool for many years. It is easy for clients to connect on their end, and permits me to work with clients across the country. File transfer tool is excellent. **What do you dislike about FixMe.IT?** It is strictly a peer to peer tool. Occasionally I have wanted to have several different clients in a single session (a three way connection) and had to try other tools for it. Also, it is strictly a Windows tool. I have two clients that are trying to use Macs for business and I have to use another tool for working with them that is less friendly. **Recommendations to others considering FixMe.IT:** A strong recommendation - great feature set for a reasonable cost. Clients love it. **What problems is FixMe.IT solving and how is that benefiting you?** It permits me to consult with and train my clients from the comfort of my home office, regardless of where in the country the client is located. Clients love the ease of connection. ### 24. Easy to use remote access at reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Owner, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about FixMe.IT?** The set up of unattended and attended remote access is very simple. Clients understood how to let me connect because it's very straight forward. **What do you dislike about FixMe.IT?** I have some clients on Mac and it it doesn't work with Mac. **Recommendations to others considering FixMe.IT:** I tried it for a couple of months to see if I'd like it and then purchased for a year (saved $). It worked well for me. **What problems is FixMe.IT solving and how is that benefiting you?** I'm a CPA and connect with clients to review their QuickBooks files and train them on how to use QuickBooks. For unattended clients, I use FixMe.IT to enter transactions into their non-hosted QuickBooks file. It saves me a bunch of time because I don't have to drive to their location. Additionally, FixMe.IT has allowed me to open my services up to companies that are in my geographic location. ### 25. Remote Support and Screen Share **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about FixMe.IT?** FixMe.IT is easy and reliable. My customers can easily get to the site and access their code for me, no matter their skill levels. It is flexible to the type of screen share that you need and has been a game changer for helping me give support my software. **What do you dislike about FixMe.IT?** I haven't had any issues that aren't expected due to low internet connectivity. **What problems is FixMe.IT solving and how is that benefiting you?** I can help a less tech savvy customer at any time and any place that they are. My customers are so relieved when I am able to help them in a pinch and with no extra software on their end that might scare them away. ### 26. FixmeIt (techinline) **Rating:** 4.0/5.0 stars **Reviewed by:** Dennis H. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about FixMe.IT?** I've been using fixmeit.. before it was fixmeit.. it was techinline.. it was my go to when i had to remote support users **What do you dislike about FixMe.IT?** the only thing that i wish it had was the ability to support Macintosh users in our hybrid environment **Recommendations to others considering FixMe.IT:** if you are in a Windows PC enterprise or support the Windows Environment.. this is a must have **What problems is FixMe.IT solving and how is that benefiting you?** the best thing is all you need is a browser.. and in a pinch i can use any computer connected to the internet and remote to the users computer/server ### 27. Cost effective and works every time. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian L. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about FixMe.IT?** This was very easy to integrate into our website and also so easy for even novice tech support to use we have never strayed since first signing up. Allowing you to buy in at first as a young start up by purchasing a set amount of sessions was a massive factor in me getting involved from day one. **What do you dislike about FixMe.IT?** The lack of Mac client support at the moment is frustrating but is on the way Im assured and once thats in place I will struggle to find a fault. **What problems is FixMe.IT solving and how is that benefiting you?** We use this for 99% of our customer tech support for ad-hoc and unnatended connections. ### 28. Simple Concise excellent tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kenny N. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about FixMe.IT?** I like that Fixme.IT is flexible enough to allow me to work on multiple machines at a time. Also the program on clients isn't intrusive and works flawlessly 99.9% of the time **What do you dislike about FixMe.IT?** there's not much to dislike. At times I wish I could lock out user input while utilizing the tool but that is a small complaint. **Recommendations to others considering FixMe.IT:** Research pros and cons...it is a very effective tool for what it does and doesn't have too many limitations. **What problems is FixMe.IT solving and how is that benefiting you?** FixMe.IT helps me manage desktop support and troubleshooting for 13 separate locations in multiple states. It helps both myself and users with efficiency. ### 29. FixMe.IT is wonderful... **Rating:** 5.0/5.0 stars **Reviewed by:** Lee G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about FixMe.IT?** I have used many remote programs and have been using FixMe.IT since 2013 exclusively. This remote program is easy for clients and has been extremely reliable and stable. **What do you dislike about FixMe.IT?** This is not much to dislike, only change I would recommend is separating the show desktop view desktop icons further apart so you do not click on the wrong one. That happens from time to time but totally a user error. **Recommendations to others considering FixMe.IT:** Try it! Extremely user friendly and reliable. **What problems is FixMe.IT solving and how is that benefiting you?** We are small business IT and use FixMe.IT to fix most anything that can be resolved via a remote session. ### 30. Excellent tool for remote support **Rating:** 5.0/5.0 stars **Reviewed by:** Julian B. | Director, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about FixMe.IT?** Its very quick and easy to establish a remote support session even with clients that are not IT literate. Also the product works very well through most firewalls and is rarely blocked. **What do you dislike about FixMe.IT?** It does not support MAC clients although to be honest this is not really a problem for me. **What problems is FixMe.IT solving and how is that benefiting you?** We develop bespoke database solutions and use FixMe.IT to help and support clients across the UK from initial demonstrations and on-line meetings through to software installation, training and support. ### 31. Hands Down, The Best Remote Software for the Money **Rating:** 5.0/5.0 stars **Reviewed by:** Travis R. | Business Owner & Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2018 **What do you like best about FixMe.IT?** Honestly, the pricing. It is far less expensive and other remote software solutions. It does everything the other guys do, but for less money. **What do you dislike about FixMe.IT?** I really wish there was an app for Android and iOS. **Recommendations to others considering FixMe.IT:** This is the best software for the price. Does exactly what they state. I have used on many, many, different types of computers without issue. **What problems is FixMe.IT solving and how is that benefiting you?** Techninline saves us so much time and money. We can easily log into computers that are miles away saving on gas, money and time. ### 32. Fixme.IT is a great IT support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron F. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about FixMe.IT?** The ability to remote to multiple clients at one time. **What do you dislike about FixMe.IT?** I don't like that I don't have the ability to lock the keyboard and mouse from the user because they will keep using the mouse and keyboard and its frustrating. **What problems is FixMe.IT solving and how is that benefiting you?** We solve everyday issues by using FixMe.IT to support our customers. The benefit is not having to drive to the customer site to fix many issues. ### 33. Works great at a great price. **Rating:** 5.0/5.0 stars **Reviewed by:** Mitchell R. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about FixMe.IT?** It does everything I need. Remote control. Unattended access. File transfer. And it is so easy to use and set up. **What do you dislike about FixMe.IT?** I can't think of any downsides from my experience using it. **Recommendations to others considering FixMe.IT:** Worth looking into. **What problems is FixMe.IT solving and how is that benefiting you?** Remote desktop support for my customers. ### 34. Works well, license model works for how I use it. **Rating:** 4.5/5.0 stars **Reviewed by:** Rick L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about FixMe.IT?** Works well, license model works for how I use it. I am one user who uses many computers, the ability to do support from wherever I am is very useful to me. **What do you dislike about FixMe.IT?** I dislike the lack of Apple support. I would like mobile device support. **What problems is FixMe.IT solving and how is that benefiting you?** Easy remote support where the user being helped can see what I am the technician am doing. ### 35. LIFE SAVER **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2019 **What do you like best about FixMe.IT?** Great tool. Easy way to provide support with many customers with just a click. Saved me a lot of money helping my customers from my office. **What do you dislike about FixMe.IT?** phone apps would be helpful. It would be helpful of Linux or android were also supported. **Recommendations to others considering FixMe.IT:** I believe this product is the best value for those with a busy portfolio needing support. **What problems is FixMe.IT solving and how is that benefiting you?** I provide support for all of my tech users. Product gives me status and access to the tools I need to keep my customers running. Many times I am aware of a customer's issues before they are!! ### 36. Great remote support app **Rating:** 5.0/5.0 stars **Reviewed by:** kate g. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about FixMe.IT?** The interface is very easy to use and works flawlessly **What do you dislike about FixMe.IT?** The only thing I dislike is that fix me is not compatible with Apple products. I have customers I need to support that have MAC computers and I need to use team viewer. **What problems is FixMe.IT solving and how is that benefiting you?** This software saves me from traveling to customers locations when the “fix” they need will only take a few minutes. This saves me a great deal of time , gas money,etc. ### 37. Excellent experiences with fixme.it I use it for my personal business as well as at work. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy C. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about FixMe.IT?** Simplicity of use. I have many unattended clients I need to access and the tool is always ready. **What do you dislike about FixMe.IT?** No dislikes the product checks all the boxes. **Recommendations to others considering FixMe.IT:** Just keep adding features **What problems is FixMe.IT solving and how is that benefiting you?** Remote access to avoid vpn connections. ### 38. Great software for remote management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about FixMe.IT?** Ease of application use and software interface **What do you dislike about FixMe.IT?** Cannot lock end-user's mouse / keyboard while in a support session **Recommendations to others considering FixMe.IT:** I recommend it. **What problems is FixMe.IT solving and how is that benefiting you?** Reduced on-premise support needs tremendously (less travel time / cost) ### 39. great remote access solution **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2019 **What do you like best about FixMe.IT?** EAse of use, restart, easy to get an end user set up quickly **What do you dislike about FixMe.IT?** desperatley need wake up command for unnatended clients , would be a complete gamechanger **Recommendations to others considering FixMe.IT:** wake command for unattended clients.... REALLY NEEDED **What problems is FixMe.IT solving and how is that benefiting you?** i.t. support , customer assistance ### 40. Great value and performance for IT Specialists **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about FixMe.IT?** The ability to set up unattended remote sessions is not feature often found at this price point. Ease of setup and management make this an ideal solution for a small to mid or even large IT organization **What do you dislike about FixMe.IT?** Im over all really happy and have no complaints. Added features continually address issues or features I am looking for **Recommendations to others considering FixMe.IT:** N/A **What problems is FixMe.IT solving and how is that benefiting you?** Ability to support clients and even family across the country. ### 41. Outstanding Remote Assistance Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about FixMe.IT?** I began using Fixme.it 2 years ago, I believe this software is superior to anything comparable on the market. The ease of use and its compactness on my systems makes my life much easier. **What do you dislike about FixMe.IT?** I work in a governmental environment, sometimes, for what ever reason law enforcement types and dispatchers sometimes find it difficult to get to fixme.it and get the access number. I would like to have a desktop, tablet or phone app that would take them directly to the ID number for me. **What problems is FixMe.IT solving and how is that benefiting you?** Remote access to County Computers ### 42. We have subscribed to fixme for maybe 3 years now. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about FixMe.IT?** Ease of use. The product is real easy to install on machines for easy access later. And for quick remote support that someone just needs help. We came from a more expensive solutions and wanted something that would work for my MSP company. **What do you dislike about FixMe.IT?** Very rarely, have a machine that it doesn't want to work on. Not a whole lot to say negatively about it. It's a good product! **Recommendations to others considering FixMe.IT:** good product at good pricce **What problems is FixMe.IT solving and how is that benefiting you?** easy access to remote customers. Having one portal to access all of our customers has made it great. We have 2 users setup for approx 300 unattended sessions. ### 43. Easy remote support solution for my customers **Rating:** 4.0/5.0 stars **Reviewed by:** John L. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about FixMe.IT?** Quick and easy for my customers to allow me access for remote support **What do you dislike about FixMe.IT?** I wish that would provide Macintosh connectivity. **Recommendations to others considering FixMe.IT:** Give it a try. It's ease of use and functionality is equal to or better than the competition. **What problems is FixMe.IT solving and how is that benefiting you?** I am able to provide remote services in my computer repair business, such as tune-ups, help with printer troubles, and threat eradication. ### 44. FixMe.IT - Simple, easy, and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about FixMe.IT?** FixMe.IT has allowed me to effectively service more clients with a simple, and effective remote support tool set. The licensing is easy AND flexible, allowing you to have a pool, and float between users or machines. **What do you dislike about FixMe.IT?** We would like to see a Mac client for both client and admin tools, but especially on the admin side. **Recommendations to others considering FixMe.IT:** Would love to see a Mac version (of at least the admin toolset). **What problems is FixMe.IT solving and how is that benefiting you?** With limited resources, we're able to effectively service client systems remotely, during on and off business hours. ### 45. Excellent and reliable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2019 **What do you like best about FixMe.IT?** Reliable. Works for all PCs where I connect. I’ve never had a single issue. **What do you dislike about FixMe.IT?** I would like to have a sort of “toolbox” repository where we can upload frequently used scripts and programs and have easy access to download and run them quickly on a user’s machine. **What problems is FixMe.IT solving and how is that benefiting you?** We have users all over the country, and I have never had a single issue connecting to any of them for IT assistance. ### 46. Most cost effective and reliable IT remote help software on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** DanaandNyree H. | Systems Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about FixMe.IT?** Easy to use, simple for users to connect to IT support **What do you dislike about FixMe.IT?** Really nothing to dislike about the product **What problems is FixMe.IT solving and how is that benefiting you?** Remote support for company employees ### 47. Great for working remotely with customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2019 **What do you like best about FixMe.IT?** FixMe.It makes it easy for our customers to connect. During phone calls I'll have my customers connect to FixMe.It so I work on their system or have them see what I am doing on my own PC. **What do you dislike about FixMe.IT?** There is nothing that I dislike. It works well for my needs. **What problems is FixMe.IT solving and how is that benefiting you?** I am guiding customers through an installation of our software so they can install it themselves without having to share passwords. ### 48. FixMe.IT = Great value for a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2019 **What do you like best about FixMe.IT?** It is really easy for the end user to grant you access. The unattended access setup is very simple and fast as well. **What do you dislike about FixMe.IT?** The only downside I've run into is that the end user can remove your unattended access, which has unintentionally happened because they didn't realize what that really meant. **Recommendations to others considering FixMe.IT:** Great price and very easy to use. Definitely recommend this product. **What problems is FixMe.IT solving and how is that benefiting you?** Desktop support for applications and troubleshooting ### 49. I use Fixme.it every day **Rating:** 5.0/5.0 stars **Reviewed by:** Sheila M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2019 **What do you like best about FixMe.IT?** Easy of use, categorizing/grouping my clients **What do you dislike about FixMe.IT?** Reading this survey it looks like I can use on Apple products with my PC but i did not know anything about this ability **Recommendations to others considering FixMe.IT:** I use Team viewer for Apple products **What problems is FixMe.IT solving and how is that benefiting you?** Troubleshooting software issues, watching user while using the software, browser applications, help with setup and printer issue, update PC's ### 50. The software works **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Chief Technical Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2018 **What do you like best about FixMe.IT?** I have never had a problem with connectivity to remote systems. It allows me to work from anywhere. **What do you dislike about FixMe.IT?** I have no dislikes about the program. The program functions as it should without issue. And our customers love our quick response **What problems is FixMe.IT solving and how is that benefiting you?** We are able solve all PC related I'm able to service several customers at once ## FixMe.IT Discussions - [What type of encryption does FixMe.IT use?](https://www.g2.com/discussions/fixme-it-security-8678e56c-9a53-45dc-a956-c0365d086412) - 2 comments, 1 upvote - [Is FixMe.IT secure?](https://www.g2.com/discussions/fixme-it-security) - 2 comments, 1 upvote - [How many remote users can I connect to simultaneously using my seat?](https://www.g2.com/discussions/fixme-it-pricing-7a6b1eec-79e6-4ee5-91cf-72ecbad56f30) - 2 comments, 1 upvote - [How many remote users can I connect to using my seat?](https://www.g2.com/discussions/fixme-it-pricing-e21b1ad7-5c0d-4769-8d60-ebec2c56663c) - 1 comment, 1 upvote - [How does your pricing work?](https://www.g2.com/discussions/fixme-it-pricing) - 1 comment, 1 upvote - [View FixMe.IT pricing details and edition comparison](https://www.g2.com/products/fixme-it/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+20%3A32%3A09+-0500&secure%5Bsession_id%5D=0d521d2b-de1b-4944-888a-7859438e508f&secure%5Btoken%5D=302aa528e056b9ce2c57ea61e03cd2386f112866c346f97b7bf69a84e3f1e542&format=llm_user) ## FixMe.IT Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot **Communication ** - Text Chat - Screen Annotations **Security** - Data Encryption - Compliance **Performance** - Reporting **Administration** - Usage Information - Integrations - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Remote Device Control **Security** - Device Management - Device Enrollment ## Top FixMe.IT Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,950 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,079 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)