---
title: FixMe.IT Reviews
meta_title: 'FixMe.IT Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 221 reviews by the users' company size, role or industry
  to find out how FixMe.IT works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 221
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: IT Infrastructure
  url: https://www.g2.com/categories/it-infrastructure
---


# FixMe.IT Reviews
**Vendor:** Techinline  
**Category:** [Remote Support Software](https://www.g2.com/categories/remote-support)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 221
## About FixMe.IT
FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more.




## FixMe.IT Reviews
  ### 1. Simple & Reliable (and great value!)

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 01, 2022

**What do you like best about FixMe.IT?**

It's very reliable and very quick to make a connection, whether on the fly or via unattended access.  The intercae is simple and it's nice to be able look back at the logs and see just how much time was spent on certain support calls.

**What do you dislike about FixMe.IT?**

I really wish that it was able to support mobile devices, particularly Android.    I would also prefer the ability to have more nuanced arrangements with unattended access.  It would be nice to be able to set some or all unattended access amchines so that a predefined time window is agreed, and for certain senior users the ability to make the access require an affirmative prompt.

**What problems is FixMe.IT solving and how is that benefiting you?**

The vast majority of my desktop support needs are covered.  Handles multi-screen users pretty well, even if it means I just have to have a 4k monitor.  We were also able to deploy via Group Policy using the MSI which simplifies things.

  ### 2. FixMe.IT remote tool review after almost a year.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 25, 2022

**What do you like best about FixMe.IT?**

it works, speed and video quality were great on most of the session. so far I have not experienced and session glitch or drop. file transfer was easy. so far no end-user complaint. 
After some time, I find it getting easier and easier to use. All I have to tell the end-user is to please click the fixme.it links I shared with you, or please open a browser and type fixme.it

**What do you dislike about FixMe.IT?**

I wish the interface could be a little more intuitive. It took me some time to understand or find some of the features. I also with fixme.it support linux/mac/ios/android clients. As we now have more and more people using handheld devices for virtual meetings.

**Recommendations to others considering FixMe.IT:**

I did not like this tool on the first try as I was so used to another remote tool interface. But after some time, I find it getting easier and easier to use. All I have to tell the end-user is to please click the fixme.it links I shared with you, or please open a browser and type fixme.it
The only con so far is that I wish fixme.it supports other platforms like linux/mac/ios/android etc. otherwise. this remote tool works great. I recommend everyone to try it out first, but if you have the need on supporting other OS platforms like linux/mac/ios/android etc. this might not be a good tool for you.asdfasdfasdfasdfasdfasdfa

**What problems is FixMe.IT solving and how is that benefiting you?**

The remote session needs virtual support, as we need a remote session tool every day for IT support. the fixme.it website is that I shared with the end-user for support session startup. This tools also help us on support in/out of the domain devices

  ### 3. Very good Price / Result ration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Markus H. | O, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 21, 2022

**What do you like best about FixMe.IT?**

The price is right for a small business for remote access. Using it for my remote support, it fulfills the need for easy access.

**What do you dislike about FixMe.IT?**

It would be great when ending a session that the remote console would be locked, otherwise everything works well.

**What problems is FixMe.IT solving and how is that benefiting you?**

I am providing IT support and FixMe.IT is the right solution for my business. Worked with other products and the costs are much higher for those products

  ### 4. Flexible and efficient - does everything it needs to do

**Rating:** 4.0/5.0 stars

**Reviewed by:** Christopher F. | Chris Filippi, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 06, 2018

**What do you like best about FixMe.IT?**

Unattended remote access is easy to install and manage.  Single package and easy branding make deployment a snap.

**What do you dislike about FixMe.IT?**

No Mac support.  No mobile client for experts.

**Recommendations to others considering FixMe.IT:**

Multiple licenses may be required for larger deployments

**What problems is FixMe.IT solving and how is that benefiting you?**

With FixMe.IT, we've managed to move over 60% of our revenue to remote support, saving gas and time.

  ### 5. great product for support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Marc M. | System Support Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2020

**What do you like best about FixMe.IT?**

the client is a light install.  the ability to get users to connect is seamless.  admin privileges are easy to access.  The screen doesn't gray out while waiting for the user to respond.  Makes remote support both attended and unattended a breeze.

**What do you dislike about FixMe.IT?**

cost would be one factor, maybe a web client, a mobile app.

**Recommendations to others considering FixMe.IT:**

it is a great product and does what I need it to do well.   The cost and capabilities were exactly what we were looking for.

**What problems is FixMe.IT solving and how is that benefiting you?**

other methods required admin rights on the users pc to install or connect or firewall ports needed to be opened.  this program allows direct connectivity and operates smoothly.  The support site url is fairly easy to provide to users.

  ### 6. On demand remote desktop support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sakshie A. | Research assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2020

**What do you like best about FixMe.IT?**

Unattended customer/client features. You can get direct access from the website (fixme.it) , if you don't have unattended client installed. Very good speed of connection.

**What do you dislike about FixMe.IT?**

They do not have session transfers and no surveys and feedback. 
They lack diagnostic tools.
Cannot be used on mobile platforms.

**Recommendations to others considering FixMe.IT:**

It is reliable, powerful and a great value for money.

**What problems is FixMe.IT solving and how is that benefiting you?**

Help clients perform administrative tasks and demonstrate use of software applications. Troubleshoot problems that clients face when they use educational software like Blackboard.

  ### 7. A tool to connect remotely without needing computer skills

**Rating:** 3.5/5.0 stars

**Reviewed by:** Irrael P. | Arquitecto de Tecnologías, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 29, 2019

**What do you like best about FixMe.IT?**

FixMe.IT is a great application to access computers remotely. The program is easy to configure and has two applications, a client version and an expert version, thus allowing the software to be used by any type of user. I also like its messaging features, because it is intuitive and simple. On the other hand, its log tool is also very useful to know that the entire connection procedure is being carried out successfully.

**What do you dislike about FixMe.IT?**

I have had some inconveniences with this service because of its connection stability since it is not always completely optimal. I have tried others software with the same Internet connection speed and they generate better results. I also consider that a better audio experience is required, because there are customers who have complained about their poor condition.

**Recommendations to others considering FixMe.IT:**

A few months ago, it was unthinkable for us to think about acquiring a remote support application different from the one we had implemented . FixMe.IT has changed our opinion and has shown us it is an ideal software to establish remote connections. I recommend it, regardless of the plan you are evaluating to acquire. It is an easy to use software, is economical and has excellent features.

**What problems is FixMe.IT solving and how is that benefiting you?**

In economic terms, FixMe.IT has saved us a lot of money since its license is less than half of what it cost us the service we had previously implemented. Also in terms of messaging performance, since their chat is simplistic, so it has fascinated our customers, especially those who do not have great computer skills. On the other hand, it has encouraged our working group to provide assistance among the different members.

  ### 8. Great Tool, Great Price

**Rating:** 4.0/5.0 stars

**Reviewed by:** Phil M. | Partner / Support Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 14, 2019

**What do you like best about FixMe.IT?**

I love the fact that I can just install the unattended client on each of my users' workstations, which allows me to connect to them without any input from them. If they don't have the unattended client, it is usually easy for the users to activate the support client from the fixme.it website and grant me access to their workstations. 

**What do you dislike about FixMe.IT?**

I wish that they would create an Expert client for iOS so I could effect repairs using my iPad or iPhone. As well, it would be great if this product could be used to manage mobile devices (iOS/Android) as well as MacOS devices. The limitation of only being able to manage Windows-based devices and only being able to use the Expert software from Windows are my only complaints. 

**Recommendations to others considering FixMe.IT:**

You will need to ensure that your environment is Windows-based at the moment. The product works well over low-speed links, but I wouldn't recommend using it over a really slow or high-latency link (i.e.: dialup or satellite). 

**What problems is FixMe.IT solving and how is that benefiting you?**

I am a freelance small-business I.T. Manager. This solution lets me manage the networks of 8 medium-sized companies from my desktop at home, or from my laptop while on vacation. Without it, I wouldn't be able to maintain the size of my business without hiring additional staff. My client-base appreciates that they can see me work as I go, and I've also been able to use the product to do basic user training (i.e.: onboarding, demonstrating software functionality, etc...)

  ### 9. Easy To Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Goh K. | Desktop Operator/Customer Support, Enterprise (> 1000 emp.)

**Reviewed Date:** January 16, 2019

**What do you like best about FixMe.IT?**

This remote tool is honestly really easy to use for me so far. I love this tool as it is very user friendly and provide easy instruction as well as easy file transfer and efficient use of the remote session. So far this tool is really light weight and doesn't consume a lot of computer memory or ram. Fast and efficient tool compared to other heavy remote softwares.

**What do you dislike about FixMe.IT?**

What I really don't like about this software its that it really has limited features. This tool is really great and smooth, don't get me wrong but it has very limited features and quite buggy especially during the remote session it doesn't go well and smooth during that situation unless if both parties have a good internet speed connection.


**Recommendations to others considering FixMe.IT:**

I would recommend FixMe.IT to all customer supports or desktop operators! This tool is smooth and fast, if you are looking for light weight remote tool this is the one!

**What problems is FixMe.IT solving and how is that benefiting you?**

FixMe.IT allows me to work from home and in my comfort space anywhere and anytime everyday. It also allows me to help my clients or friends from anywhere around the world as long as there is internet access with ease and efficient. Thus saving a lot of my time travelling instead!

  ### 10. FixMe.IT is the best remote access for the price.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Scott S. | President, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 12, 2019

**What do you like best about FixMe.IT?**

It has a simple interface and I like how it lets you know if the user is "working" or not before you remote in.  Cool feature as sometimes I don't want to disturb the user.  Drag and drop file transfer dead simple.  More reliable than TakeControl, MSPAnywhere or Splashtop IMO. It allows for branding as well.  Nice.

**What do you dislike about FixMe.IT?**

I wish there was a mobile app and even a Mac app.  That's really my only complaint.

**Recommendations to others considering FixMe.IT:**

I would not hesitate to purchase FIxMe.IT.  It's just dead on for the price point.  Smooth control, drag/drop files, laser pointer, reboot and reconnect, branding, easy for user to setup session and more.

**What problems is FixMe.IT solving and how is that benefiting you?**

Affordable remote access to troubleshoot issues for Windows users.

  ### 11. FixmeIt (techinline)

**Rating:** 4.0/5.0 stars

**Reviewed by:** Dennis H. | General Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 19, 2019

**What do you like best about FixMe.IT?**

I've been using fixmeit.. before it was fixmeit.. it was techinline.. it was my go to when i had to remote support users

**What do you dislike about FixMe.IT?**

the only thing that i wish it had was the ability to support Macintosh users in our hybrid environment

**Recommendations to others considering FixMe.IT:**

if you are in a Windows PC enterprise or support the Windows Environment.. this is a must have

**What problems is FixMe.IT solving and how is that benefiting you?**

the best thing is all you need is a browser.. and in a pinch i can use any computer connected to the internet and remote to the users computer/server 

  ### 12. Easy remote support solution for my customers

**Rating:** 4.0/5.0 stars

**Reviewed by:** John L. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2019

**What do you like best about FixMe.IT?**

Quick and easy for my customers to allow me access for remote support

**What do you dislike about FixMe.IT?**

I wish that would provide Macintosh connectivity. 

**Recommendations to others considering FixMe.IT:**

Give it a try. It's ease of use and functionality is equal to or better than the competition.

**What problems is FixMe.IT solving and how is that benefiting you?**

I am able to provide remote services in my computer repair business, such as tune-ups, help with printer troubles, and threat eradication.

  ### 13. FixMe.IT Works for WeAreTheService Inc

**Rating:** 4.0/5.0 stars

**Reviewed by:** Calvin H. | General Manager, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 30, 2018

**What do you like best about FixMe.IT?**

FixMe has easy instructions to assist users in using their software.
We have not had occasion to contact FixMe online support or the online support documentation.
We spend less time in the setup of internet connections with our customers.
The software is very lightweight, robust, and adaptable to our way of doing business.
There is ample flexibility to create support tickets and use support narratives.
It works well across Microsoft Windows operating systems.
We have not used it on Apple computers as yet.
Lastly, FixMe is very cost effective for us.

**What do you dislike about FixMe.IT?**

So far, we have no complaints or dislikes about the software.

**Recommendations to others considering FixMe.IT:**

Using FixMe is so intuitive that we have not had an occasion to use the company's support or support documentation.
If you have any problems using the software, do not hesitate to contact FixMe online support.

**What problems is FixMe.IT solving and how is that benefiting you?**

We can connect with our customers using an internet connection.
We do not have to perform an on site initial setup for customers anymore.

  ### 14. Good for a fair number of situations - but not all

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 15, 2019

**What do you like best about FixMe.IT?**

The unattended option is great for after hours access. 

**What do you dislike about FixMe.IT?**

That the unattended portion is limited to a dew computers without purchasing another package\user. The lack of other device\OS remote support other than Windows. This will most likely force me to select another  remote support vendor as many of my clients are on multiple platforms.  

**Recommendations to others considering FixMe.IT:**

See above comments

**What problems is FixMe.IT solving and how is that benefiting you?**

Resolving a host of issues that would require a trip our or another remote option. 

  ### 15. Quality and ease

**Rating:** 3.5/5.0 stars

**Reviewed by:** Robert S. | Technical Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 12, 2019

**What do you like best about FixMe.IT?**

Fast and efficient I can support my staff members with ease. 

**What do you dislike about FixMe.IT?**

Occasionally screens of varying resolutions can cause conflicts with my screen resolution. Ultimately a minor problem. 

**What problems is FixMe.IT solving and how is that benefiting you?**

I correct peoples technical mistakes or help provide them with knowledge and step by step guides. Fixme.IT provides that ability with ease. 

  ### 16. Very useful tool, but no support for Apple products.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2019

**What do you like best about FixMe.IT?**

The interface is very intuitive and the unattended access is extremely helpful for me and my clients.

**What do you dislike about FixMe.IT?**

No support for Apple products.  If they would implement this, the service would be very beneficial for me.

**Recommendations to others considering FixMe.IT:**

If you absolutely need remote access support for Apple products, you'll need another solution.

**What problems is FixMe.IT solving and how is that benefiting you?**

Virus removal, various small issues (email config, printer setup, etc.)

  ### 17. Easily connects users without much work for the end user.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 12, 2019

**What do you like best about FixMe.IT?**

How easy it is on the end user I need to connect to

**What do you dislike about FixMe.IT?**

Not being able to use this on a Mac for either the end user or the supporting user.

**Recommendations to others considering FixMe.IT:**

If you want ease of use for your users you support, FixMe.IT works perfect.

**What problems is FixMe.IT solving and how is that benefiting you?**

Troubleshooting employee computers

  ### 18. Works for Me

**Rating:** 3.5/5.0 stars

**Reviewed by:** Trevor M. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 13, 2019

**What do you like best about FixMe.IT?**

Easy to find download and install.  Even the Expert side, installs quickly and works on all systems.

**What do you dislike about FixMe.IT?**

The cost.  There are similar free products available.

**Recommendations to others considering FixMe.IT:**

Doesn't support MacOS that I know.


**What problems is FixMe.IT solving and how is that benefiting you?**

We now have the ability to remote control any of our client's PCs from anywhere. Quickly.  We are able to provide our clients with a better level of service.

  ### 19. This is a fine service for the price.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 12, 2019

**What do you like best about FixMe.IT?**

I like the fixed yearly cost.  I like the ease of getting my customers connected

**What do you dislike about FixMe.IT?**

I wish I could push files down to my customers.  I would like the option to present to a group of customers at the same time.  

**What problems is FixMe.IT solving and how is that benefiting you?**

I resolve software and handheld equipment at my customers sites.  It saves hours of driving in a local area.

**Official Response from Dan Kukarsky:**

> Hello,

Thank you for reviewing FixMe.IT and for being our valued customer! FixMe.IT allows you to easily transfer files to/from a remote user or even between multiple remote machines using either drag-and-drop or copy-paste: https://docs.fixme.it/features/transferring-files-folders-and-text You can also share your screen with any number of customers at the same time: https://docs.fixme.it/features/sharing-your-desktop-with-remote-users If you had other features in mind, please let us know in a comment below, or contact our support team at support@techinline.com

Best,
Dan | Techinline

  ### 20. IT person using software

**Rating:** 3.5/5.0 stars

**Reviewed by:** chadam s. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 12, 2019

**What do you like best about FixMe.IT?**

Unattended access is great and one time access is easy to use. 

**What do you dislike about FixMe.IT?**

Does not work for Mac computers which I support for many of my clients

**What problems is FixMe.IT solving and how is that benefiting you?**

I'm an IT consultant and this product works great for me and my customers 

  ### 21. Good product for remote support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 13, 2019

**What do you like best about FixMe.IT?**

Remote connectivity works well for viewing and remote control

**What do you dislike about FixMe.IT?**

Setup of initial connection to remote could be a little easier

**What problems is FixMe.IT solving and how is that benefiting you?**

Remote support for customers

  ### 22. excellent program

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 18, 2018

**What do you like best about FixMe.IT?**

reliable. 100% availability with no service disruption. 

**What do you dislike about FixMe.IT?**

only one issue I have noticed is in some cases I don't see mouse cursor on a remote computer. 

**What problems is FixMe.IT solving and how is that benefiting you?**

fix general computer problems . I can save time and travel mileage.

  ### 23. Great when you have multiple offices

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 14, 2019

**What do you like best about FixMe.IT?**

Ability to work on someones computer when they are not in.

**What do you dislike about FixMe.IT?**

Really don't have anything, it works great for what we need it for.

**What problems is FixMe.IT solving and how is that benefiting you?**

Just helping employees at our office in another state, or updating their computers while they are not there.

  ### 24. Fixme.it is a great remote support tool!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 12, 2019

**What do you like best about FixMe.IT?**

quickly getting user's remote services
secure
easy to use
lightweight platform
integrated into SharePoint and other websites


**What do you dislike about FixMe.IT?**

client ID based only
no remote client like Bomgar
no ticketing feature

**Recommendations to others considering FixMe.IT:**

Ticketing system


**What problems is FixMe.IT solving and how is that benefiting you?**

Using Fix me for all remote support sessions

  ### 25. Remote connection nice and simple

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2019

**What do you like best about FixMe.IT?**

Ease of use for customer to connect me.  Being able remotely reboot computers and access task manager

**What do you dislike about FixMe.IT?**

Doesn't work on Macs.  Also when a UAC screen pops up would like to see that screen

**Recommendations to others considering FixMe.IT:**

make it mac compatible

**What problems is FixMe.IT solving and how is that benefiting you?**

Setting up printer drivers, setting up MFPs to scan on network

  ### 26. Best Remote Support Application!

**Rating:** 4.0/5.0 stars

**Reviewed by:** J.J. A. | Owner, Computer Networking, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 07, 2018

**What do you like best about FixMe.IT?**

This app is great whether you are supporting someone for the first time or long time clients!
There are several ways to use this remote support app, either by one use ( where it goes away after the session) or unattended clients who rather you work on their pc after hours. There are many features that allow for support of my clients, one of them is the ability to click on a UAC prompt and  answer the question, many remote support apps don't allow for this and this is where Techinline shines.

**What do you dislike about FixMe.IT?**

The only thing that I would wish for a feature is something like a cross between a unattended client and a one time use client where my customers don't have to answer prompts to allow me to connect to their PC and also to control. Make that happen and I'll be a very happy user!
Also if you can make this App FIPS compliant that would be even better!

**Recommendations to others considering FixMe.IT:**

Nice Application works well in most circumstances. Easy for end users to understand and initiate.


**What problems is FixMe.IT solving and how is that benefiting you?**

This allows me to support customers all over the world, easy enough to use to allow for simple questions which sometimes crop up where I'm not completely sure about what my customer is having an issue with. In and out in a jiffy which makes me and them happy.

  ### 27. Review of Tech-In-Line

**Rating:** 4.0/5.0 stars

**Reviewed by:** Hamilton A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2018

**What do you like best about FixMe.IT?**

The ability of the software to reconnect if a connection is lost.

**What do you dislike about FixMe.IT?**

No one answers the phone.  On a few occasions in the past when I have been in the field and I needed to chat briefly with someone, it appears that email is the only way.  This is a minor issue.

I'm not fond of the requirement to pay for full access for a second technician to briefly log in to solve another technician's issue.   I would like to see a discounted rate for a second license.

**What problems is FixMe.IT solving and how is that benefiting you?**

System analysis is necessary in the WISP business and your service is very valuable.

**Official Response from Dan Kukarsky:**

> Hi Hamilton,

Thank you for taking the time to review FixMe.IT and for being our valued customer!

Please note that our live support representative is available by phone during regular business hours. In case no one answers the phone or the line is busy, please leave us a voicemail message – we guarantee to respond to every ticket ASAP.

FixMe.IT is already one of the most cost-effective tools on the market, and we've always kept our subscription rates as low as possible, while providing an effective solution for our customers' needs. As for our discount policy, we do provide volume discounts on orders of 20 or more licenses. The regular price applies to all orders under 20 licenses.

Best,
Dan | Techinline

  ### 28. FixMe.IT

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tracy T. | Enterprise (> 1000 emp.)

**Reviewed Date:** April 25, 2018

**What do you like best about FixMe.IT?**

Easy to get clients to navigate too and get running

**What do you dislike about FixMe.IT?**

I would like a few more options like the ability for me to install a button that comes into my console because they require help.  We use this as internal assistance

**Recommendations to others considering FixMe.IT:**

It's Easy to use and easy to train on

**What problems is FixMe.IT solving and how is that benefiting you?**

The ability to assist with issues and share screens easily.

  ### 29. Very easy and effective remote support software for both customer and technicians.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ken S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 28, 2018

**What do you like best about FixMe.IT?**

The software is very easy to use.  Customers are easily directed to the fixme.it website to download the remote support client exe.  Also appreciate the unlimited number of unattended clients available.

**What do you dislike about FixMe.IT?**

Doesn't work great when customers have slower internet connection. In some of these situations we are forced to use other options.

**What problems is FixMe.IT solving and how is that benefiting you?**

It provides easy access to client computers in the event they are having technical difficulties with the computers or equipment.

  ### 30. FixMe.IT Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 14, 2018

**What do you like best about FixMe.IT?**

It is a very simple, yet effective program for IT support.

**What do you dislike about FixMe.IT?**

It can be difficult to install on PCs if the user is not readily available.

**Recommendations to others considering FixMe.IT:**

It is easy to use and gets the job done.

**What problems is FixMe.IT solving and how is that benefiting you?**

We have been able to remotely take care of issues faster than previously.

  ### 31. Great tool, one of the best for the money when it comes to unattended access

**Rating:** 4.0/5.0 stars

**Reviewed by:** James F. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 09, 2018

**What do you like best about FixMe.IT?**

Unattended access, also being able to see if the user is working and their login account info. 

**What do you dislike about FixMe.IT?**

No Mac support.
No mobile app.
Sometimes mouse and keyboard do not work on remote PC.
Slow to connect.
Having to switch to the Expert window to chat.



**Recommendations to others considering FixMe.IT:**

Good IT consultants, always mention no Mac support. Sucks having to tell users to install Teamviewer. Seems unprofessional to have them use a free product.

**What problems is FixMe.IT solving and how is that benefiting you?**

Support and instructional tutorials

  ### 32. this software has given me exactly what i need

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2018

**What do you like best about FixMe.IT?**

I like how easy it is to let clients let me log onto their computers securely with minimal software cluttering their computers.

**What do you dislike about FixMe.IT?**

Nothing.   I've been very happy with this product.

**What problems is FixMe.IT solving and how is that benefiting you?**

I install custom code onto most of my client's computers as well as troubleshoot and advise about specialized software and how they use it.

  ### 33. very useful tool 

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 04, 2018

**What do you like best about FixMe.IT?**

the simplicity how to use it, connecting to a remote desktop ia a mouse click. Direct the client to the website to start a support session or easily manage unattended machines from the account console.

**What do you dislike about FixMe.IT?**

actually nothing concrete, FixMe.IT is lightweight and easy-to-use, packed with a full stack of powerful features I need to deliver the highest quality of remote support.

**What problems is FixMe.IT solving and how is that benefiting you?**

every kind of IT related issues

  ### 34. Good product but has some limitations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Anthony O. | IT Director, Education Management, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 16, 2017

**What do you like best about FixMe.IT?**

The best feature is its ease of use and user friendliness.

**What do you dislike about FixMe.IT?**

You cannot service Macintosh clients which is problematic if you provide support to both PC and Mac users

**What problems is FixMe.IT solving and how is that benefiting you?**

I assist teachers with issues with their home computers especially issues involving access to the school's VPN network and office 365 issues

  ### 35. It works, and it is fast.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Masoud D. | Director, Computer Networking, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 17, 2018

**What do you like best about FixMe.IT?**

so many computers in can you manage in one program.

**What do you dislike about FixMe.IT?**

no mobile app for supporting customers when not in the office.

**What problems is FixMe.IT solving and how is that benefiting you?**

all kind of problems, servers updating after hours, troubleshooting users pc's,monitoring some servers.

  ### 36. Best Entry level Windows remote connection tool for support.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Alexander Michael T. | Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 24, 2016

**What do you like best about FixMe.IT?**

Most competitive price while offering different subscription periods. Reputable software vendor for sensitive purposes such as remote desktop control. Easy to instruct novice users on how to accept connection by going to the website fixme.it Expert/Admin app is lightweight.

**What do you dislike about FixMe.IT?**

Although improving, getting the client app to pass security protection scans can be troubling. For browsers or clients that are too infected or damaged this tool will probably not work. Fixme.it may be phonetically challenging for some users to understand. Network response needs improvement. No MAC OS X feature.

**Recommendations to others considering FixMe.IT:**

Lowest cost amongst the major players. No mac support.

**What problems is FixMe.IT solving and how is that benefiting you?**

The ability to connect to Windows users remotely in the easiest way possible, safely for the lowest cost.


## FixMe.IT Discussions
  - [What type of encryption does FixMe.IT use?](https://www.g2.com/discussions/fixme-it-security-8678e56c-9a53-45dc-a956-c0365d086412) - 2 comments, 1 upvote
  - [Is FixMe.IT secure?](https://www.g2.com/discussions/fixme-it-security) - 2 comments, 1 upvote
  - [How many remote users can I connect to simultaneously using my seat?](https://www.g2.com/discussions/fixme-it-pricing-7a6b1eec-79e6-4ee5-91cf-72ecbad56f30) - 2 comments, 1 upvote
  - [How many remote users can I connect to using my seat?](https://www.g2.com/discussions/fixme-it-pricing-e21b1ad7-5c0d-4769-8d60-ebec2c56663c) - 1 comment, 1 upvote
  - [How does your pricing work?](https://www.g2.com/discussions/fixme-it-pricing) - 1 comment, 1 upvote

- [View FixMe.IT pricing details and edition comparison](https://www.g2.com/products/fixme-it/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A05%3A27+-0500&secure%5Bsession_id%5D=482ff57d-ab62-425e-83d7-23935f12f2de&secure%5Btoken%5D=fdeefe6358543b43085bf403abe96f21cb1a91cdf8a7ae92c46bcf2751b77d2e&format=llm_user)

## FixMe.IT Features
**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Maintenance**
- Remote Reboot

**Communication **
- Text Chat
- Screen Annotations

**Security**
- Data Encryption
- Compliance

**Device Support**
- Video Support

**Performance**
- Reporting

**Additional Functionality**
- Remote Monitoring & Management
- AI Copilot
- SSL Security
- File Transfer
- Two-Factor Authentication
- Single Sign On
- Compliance Management
- Collaboration Tools
- Summary Reports
- Activity Dashboard
- Chat/Messaging
- Generative AI
- Session Transfer
- Remote Update/Installation
- Audit Trail
- Customizable Branding
- Server Monitoring
- Real-Time Updates
- Troubleshooting
- Real-Time Monitoring
- Workflow Management
- Multiple User Accounts
- Multi-Channel Communication
- CRM
- Surveys & Feedback
- Activity Tracking
- Self Service Portal
- API
- Support Ticket Management
- Access Controls/Permissions
- Remote Access/Control
- User Management
- Customizable Reports
- Real-Time Notifications
- Video Conferencing
- Diagnostic Tools
- Third-Party Integrations
- Reporting/Analytics

**Administration**
- Usage Information
- Active Directory Integration
- Session Recording
- Session Transfer
- Unattended Access
- File Sharing
- Screen Sharing
- File Transfer
- Third-Party Integrations

**Platform**
- Remote Access/Control
- Communication Management
- Multiple Monitor Access

**Security**
- Device Management
- Device Enrollment
- Compliance Management
- Remote Monitoring & Management
- File Management
- Meeting Management
- Print Management
- User Management

**Additional Functionality**
- Role-Based Permissions
- Chat/Messaging
- Whiteboard
- AI Copilot
- API
- Two-Factor Authentication
- Reporting & Statistics
- Secure Data Storage
- Customizable Branding
- Reporting/Analytics
- Remote Printing
- Server Monitoring
- Activity Dashboard
- Real-Time Notifications
- Desktop Virtualization
- Access Controls/Permissions
- Real-Time Monitoring
- Activity Tracking
- Remote Update/Installation
- Event Logs
- Performance Metrics
- Secure Login
- Monitoring
- Real-Time Data
- Uptime Reporting
- Live Chat
- Generative AI
- Collaboration Tools
- Authentication
- Real-Time Chat
- Diagnostics Tools
- Summary Reports
- Drag & Drop
- Multiple User Accounts
- Troubleshooting
- Real-Time Updates

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