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At a Glance
Market Segments
Small-Business (65.9% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
Starting at $32.50 1 Seat Per Month
No pricing available
FixMe.IT
Star Rating
(221)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $32.50 1 Seat Per Month
Learn more about FixMe.ITScreenConnect
Star Rating
(488)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise ScreenConnect excels in its "Remote Control" feature, scoring 9.8, which allows for seamless control of remote devices, while FixMe.IT, although strong, scores slightly lower at 9.4. Reviewers mention that this makes ScreenConnect a preferred choice for users needing robust remote support capabilities.
- Reviewers mention that FixMe.IT shines in "Ease of Use" with a score of 9.6 compared to ConnectWise ScreenConnect's 9.3. Users on G2 appreciate the intuitive interface of FixMe.IT, making it easier for new users to get started quickly.
- G2 users highlight the "Quality of Support" as a strong point for FixMe.IT, which scored 9.4, while ConnectWise ScreenConnect received a score of 8.8. Users report that FixMe.IT's support team is responsive and helpful, enhancing the overall user experience.
- Users say that ConnectWise ScreenConnect's "Session Recording" feature, with a score of 9.1, is particularly beneficial for training and compliance purposes, while FixMe.IT's score of 9.2 indicates it also performs well in this area, but users feel ScreenConnect offers more comprehensive options.
- Reviewers mention that ConnectWise ScreenConnect's "Multi-Monitor Support" is rated at 8.9, which is slightly better than FixMe.IT's 8.5. Users appreciate the ability to manage multiple screens effectively, which is crucial for IT support tasks.
- Users on G2 report that FixMe.IT's "File Sharing" feature, scoring 8.6, is less robust compared to ConnectWise ScreenConnect's score of 9.3. Reviewers say that the ease of transferring files during remote sessions is a significant advantage for ScreenConnect users.
Pricing
Entry-Level Pricing
FixMe.IT
FixMe.IT subscription
Starting at $32.50
1 Seat Per Month
- Unlimited on-demand support
- Unattended access to 200 machines
- Multi-session handling
ScreenConnect
No pricing availableFree Trial
FixMe.IT
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
9.1
200
9.3
402
Ease of Use
9.6
201
9.3
405
Ease of Setup
9.6
170
8.9
330
Ease of Admin
9.7
170
8.9
327
Quality of Support
9.4
176
8.8
345
Has the product been a good partner in doing business?
9.5
163
9.1
312
Product Direction (% positive)
9.0
192
8.7
398
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Conferencing Options
Not enough data
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Application Tools
Not enough data
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.6
26
9.6
44
8.6
23
9.2
43
9.2
12
9.0
40
9.4
24
9.3
46
9.1
20
9.1
45
8.5
25
8.9
46
Maintenance
8.9
25
9.3
46
Feature Not Available
8.8
35
Communication
8.6
21
8.9
43
Feature Not Available
7.6
29
Feature Not Available
Feature Not Available
9.1
17
8.2
37
Security
9.6
21
8.8
31
9.5
20
8.8
36
Device Support
Feature Not Available
8.0
40
Feature Not Available
8.8
40
Feature Not Available
8.8
40
Performance
9.2
17
8.3
38
Remote Support - Remote Video Support
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Administration
9.0
66
8.9
95
8.7
42
8.7
87
Feature Not Available
8.4
89
8.5
38
8.7
78
8.6
37
8.9
81
9.5
73
9.3
106
8.9
61
Feature Not Available
Platform
Feature Not Available
9.0
97
Feature Not Available
7.8
81
Feature Not Available
7.9
82
9.4
72
9.5
107
Security
Feature Not Available
Feature Not Available
8.7
39
9.0
89
8.8
42
Feature Not Available
Categories
Categories
Shared Categories
FixMe.IT and ScreenConnect are categorized as Remote Desktop and Remote Support
Unique Categories
FixMe.IT has no unique categories
Reviews
Reviewers' Company Size
FixMe.IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.2%
Computer Software
9.1%
Computer Networking
5.5%
Computer & Network Security
4.5%
Accounting
3.6%
Other
49.1%
Information Technology and Services
42.8%
Computer Software
6.0%
Computer & Network Security
5.8%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.0%
Alternatives
Discussions
How many remote users can I connect to simultaneously using my seat?
2 Comments
ES
Personally I have never hit the limit yet but from my understanding its 150 systems.Read more
What type of encryption does FixMe.IT use?
2 Comments
ES
uses industry-standard 256-bit encryption transmitted over a secure SSL connection.Read more
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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