# FixMe.IT vs ScreenConnect Comparison | | FixMe.IT | ScreenConnect | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | | **Total Reviews** | 221 | 500 | | **Largest Market Segment** | Small-Business (65.9% of reviews) | Small-Business (65.9% of reviews) | | **Entry Level Price** | Starting at $32.50 1 Seat Per Month | No pricing available | --- ## Top Pros & Cons ### FixMe.IT **Not enough data** ### ScreenConnect Pros: - Ease of Use (6 reviews) - Remote Access (6 reviews) Cons: - Expensive (4 reviews) - Remote Access Issues (4 reviews) --- ## Ratings Comparison | Rating | FixMe.IT | ScreenConnect | |---|---|---| | **Meets Requirements** | 9.1 (200 reviews) | 9.3 (412 reviews) | | **Ease of Use** | 9.6 (201 reviews) | 9.3 (415 reviews) | | **Ease of Setup** | 9.6 (170 reviews) | 8.9 (340 reviews) | | **Ease of Admin** | 9.7 (170 reviews) | 8.9 (336 reviews) | | **Quality of Support** | 9.4 (176 reviews) | 8.8 (354 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (163 reviews) | 9.1 (320 reviews) | | **Product Direction (% positive)** | 9.0 (192 reviews) | 8.6 (406 reviews) | --- ## Pricing ### FixMe.IT #### Entry-Level Pricing Plan: FixMe.IT subscription Price: Starting at $32.50 1 Seat Per Month Key Features: - Unlimited on-demand support - Unattended access to 200 machines - Multi-session handling [Learn more about FixMe.IT](https://www.g2.com/products/fixme-it/reviews) #### Free Trial Yes ### ScreenConnect #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Team Collaboration | Product | Score | Reviews | |---|---|---| | **FixMe.IT** | N/A | N/A | | **ScreenConnect** | N/A | N/A | #### Communication | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Status Updates** | Not enough data | Not enough data | | **Instant Messaging** | Not enough data | Not enough data | | **Activity Feed** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Comments and Voting** | Not enough data | Not enough data | | **Discussions** | Not enough data | Not enough data | | **User Directory** | Not enough data | Not enough data | | **Online Status of Coworkers** | Not enough data | Not enough data | #### Content Management | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **File Sharing** | Not enough data | Not enough data | | **Document Collaboration** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Surveys** | Not enough data | Not enough data | #### Productivity Tools | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Task Management** | Not enough data | Not enough data | | **Calendar** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Mobile** | Not enough data | Not enough data | | **Multi-Language Support** | Not enough data | Not enough data | #### Administration | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Moderation** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | ### Screen Sharing | Product | Score | Reviews | |---|---|---| | **FixMe.IT** | N/A | N/A | | **ScreenConnect** | 8.3/10 | 20 | #### Presenter Tools | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Live Preview** | Not enough data | 8.6 (14 reviews) | | **Notifications Blocker** | Not enough data | Feature Not Available | | **Remote Control** | Not enough data | 9.7 (18 reviews) | | **Switch Presenter** | Not enough data | 8.9 (15 reviews) | #### Conferencing Options | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Group Live Chat** | Not enough data | 7.7 (13 reviews) | | **Audio Conferencing** | Not enough data | 6.5 (12 reviews) | | **Video Conferencing** | Not enough data | Feature Not Available | #### Application Tools | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Password Protection** | Not enough data | 7.9 (12 reviews) | | **Recording** | Not enough data | 8.7 (15 reviews) | | **In-Browser Application** | Not enough data | Feature Not Available | #### Agentic AI - Screen Sharing | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Decision Making** | Not enough data | Not enough data | ### Video Conferencing | Product | Score | Reviews | |---|---|---| | **FixMe.IT** | N/A | N/A | | **ScreenConnect** | N/A | N/A | #### Collaboration Tools | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Screen Sharing** | Not enough data | Not enough data | | **Presentations** | Not enough data | Not enough data | | **Whiteboarding** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Hand Raising** | Not enough data | Not enough data | #### Meeting Coordination | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Scheduling** | Not enough data | Not enough data | | **Recording** | Not enough data | Not enough data | | **Participant Permissions** | Not enough data | Not enough data | | **One-Click Join** | Not enough data | Not enough data | #### Software Type | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Mobile** | Not enough data | Not enough data | | **Browser Application** | Not enough data | Not enough data | | **Desktop Application** | Not enough data | Not enough data | #### Agentic AI - Video Conferencing | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **FixMe.IT** | 9.1/10 | 27 | | **ScreenConnect** | 8.8/10 | 67 | #### Administration | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Screen Sharing** | 9.6 (26 reviews) | 9.7 (52 reviews) | | **File Sharing** | 8.6 (23 reviews) | 9.3 (43 reviews) | | **Session Recording** | 9.2 (12 reviews) | 9.1 (39 reviews) | | **Unattended Remote Access** | 9.4 (24 reviews) | 9.3 (50 reviews) | | **Multi - Session Handling** | 9.1 (20 reviews) | 9.2 (44 reviews) | | **Multi-Monitor Support** | 8.5 (25 reviews) | 9.0 (46 reviews) | #### Maintenance | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Remote Reboot** | 8.9 (25 reviews) | 9.4 (46 reviews) | | **Remote Printing** | Feature Not Available | 8.7 (34 reviews) | #### Communication | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Text Chat** | 8.6 (21 reviews) | 8.9 (43 reviews) | | **VoIP** | Feature Not Available | 7.6 (28 reviews) | | **Screen Annotations** | 9.1 (17 reviews) | 8.1 (36 reviews) | #### Security | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Data Encryption** | 9.6 (21 reviews) | 8.8 (31 reviews) | | **Compliance** | 9.5 (20 reviews) | 8.9 (35 reviews) | #### Device Support | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Mobile Device Access** | Feature Not Available | 8.0 (39 reviews) | | **Multi-Platform Support** | Feature Not Available | 8.8 (40 reviews) | | **Cross-Platform** | Feature Not Available | 8.8 (40 reviews) | #### Performance | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Reporting** | 9.2 (17 reviews) | 8.3 (38 reviews) | ### Remote Video Support | Product | Score | Reviews | |---|---|---| | **FixMe.IT** | N/A | N/A | | **ScreenConnect** | N/A | N/A | #### Remote Support - Remote Video Support | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Video Control** | Not enough data | Not enough data | | **Live Feed** | Not enough data | Not enough data | | **Video Interaction** | Not enough data | Not enough data | #### Content - Remote Video Support | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Content Management** | Not enough data | Not enough data | | **Instruction** | Not enough data | Not enough data | #### Platform - Remote Video Support | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Omni-channel** | Not enough data | Not enough data | | **Self-Service** | Not enough data | Not enough data | | **Usability** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **FixMe.IT** | 8.9/10 | 76 | | **ScreenConnect** | 8.7/10 | 129 | #### Administration | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Usage Information** | 9.0 (66 reviews) | 8.9 (95 reviews) | | **Integrations** | 8.7 (42 reviews) | 8.7 (87 reviews) | | **Diagnostics** | Feature Not Available | 8.4 (89 reviews) | | **Session Recording** | 8.5 (38 reviews) | 8.7 (78 reviews) | | **Session Transfer** | 8.6 (37 reviews) | 8.9 (81 reviews) | | **Unattended Access** | 9.5 (73 reviews) | 9.3 (108 reviews) | | **File Sharing** | 8.9 (61 reviews) | Feature Not Available | #### Platform | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Cross-Platform Access** | Feature Not Available | 9.0 (97 reviews) | | **Mobile Device Access** | Feature Not Available | 7.8 (81 reviews) | | **Applications Management** | Feature Not Available | 7.9 (82 reviews) | | **Remote Device Control** | 9.4 (72 reviews) | 9.5 (109 reviews) | #### Security | Feature | FixMe.IT | ScreenConnect | |---|---|---| | **Device Management** | 8.7 (39 reviews) | 9.0 (89 reviews) | | **Device Enrollment** | 8.8 (42 reviews) | Feature Not Available | --- ## Categories **Shared Categories (2):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Support Software](https://www.g2.com/categories/remote-support) **Unique to ScreenConnect (3):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support) --- ## Reviewer Demographics ### By Company Size | Segment | FixMe.IT | ScreenConnect | |---|---|---| | **Small-Business** | 65.9% | 65.9% | | **Mid-Market** | 31.8% | 31.2% | | **Enterprise** | 2.3% | 2.9% | ### By Industry #### FixMe.IT - **Information Technology and Services:** 28.2% - **Computer Software:** 9.1% - **Computer Networking:** 5.5% - **Computer & Network Security:** 4.5% - **Accounting:** 3.6% - **Telecommunications:** 2.7% - **Construction:** 2.7% - **Insurance:** 2.3% - **Education Management:** 2.3% - **Hospital & Health Care:** 2.3% - **Other:** 36.8% #### ScreenConnect - **Information Technology and Services:** 42.9% - **Computer & Network Security:** 6.3% - **Computer Software:** 5.9% - **Computer Networking:** 3.8% - **Hospital & Health Care:** 3.4% - **Construction:** 2.7% - **Telecommunications:** 2.5% - **Retail:** 2.3% - **Education Management:** 1.7% - **Accounting:** 1.5% - **Other:** 26.8% --- ## Alternatives ### Alternatives to FixMe.IT - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3914 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1089 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (686 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews) - [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews) - [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews) ### Alternatives to ScreenConnect - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3914 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (686 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews) - [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1089 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews) - [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews) --- ## Top Discussions ### FixMe.IT - Title: [What type of encryption does FixMe.IT use?](https://www.g2.com/discussions/fixme-it-security-8678e56c-9a53-45dc-a956-c0365d086412) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "FixMe.IT utilizes TLS 1.2 transport security with an industry-standard 256-bit AES encryption algorithm." - Title: [Is FixMe.IT secure?](https://www.g2.com/discussions/fixme-it-security) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "FixMe.IT provides a completely secure way of accessing remote computers, transferring files and screen-sharing: - You don't have to open any ports or adjust..." - Title: [How many remote users can I connect to simultaneously using my seat?](https://www.g2.com/discussions/fixme-it-pricing-7a6b1eec-79e6-4ee5-91cf-72ecbad56f30) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "You can connect to an unlimited number of remote users simultaneously with a single seat." - Title: [How many remote users can I connect to using my seat?](https://www.g2.com/discussions/fixme-it-pricing-e21b1ad7-5c0d-4769-8d60-ebec2c56663c) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "A single seat allows to support an unlimited number of "on-demand" (attended) remote users and up to 150 unattended machines." - Title: [How does your pricing work?](https://www.g2.com/discussions/fixme-it-pricing) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "FixMe.IT offers two subscription plans: monthly ($30 per seat per month) and annual ($300 per seat per year). You are paying for the number of purchased..." ### ScreenConnect - Title: [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) — 1 comment > **Top comment:** "It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work " - Title: [Jacquard](https://www.g2.com/discussions/27271-jacquard) — 1 comment, 1 upvote > **Top comment:** "Jacquard" - Title: [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) — 1 comment, 1 upvote > **Top comment:** "Yes you can, you need to speak with your account executive." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fixme-it-vs-screenconnect)