FixMe.IT Reviews
Already have FixMe.IT?
Write a ReviewChristopher F
Chris Filippi
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Marc M
System Support Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
AM
Administrator in Medical Devices
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Sakshie A
Research assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
Unattended customer/client features. You can get direct access from the website (fixme.it) , if you don't have unattended client installed. Very good speed of connection. Review collected by and hosted on G2.com.
What do you dislike?
They do not have session transfers and no surveys and feedback.
They lack diagnostic tools.
Cannot be used on mobile platforms. Review collected by and hosted on G2.com.
Irrael P
Arquitecto de Tecnologías
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
FixMe.IT is a great application to access computers remotely. The program is easy to configure and has two applications, a client version and an expert version, thus allowing the software to be used by any type of user. I also like its messaging features, because it is intuitive and simple. On the other hand, its log tool is also very useful to know that the entire connection procedure is being carried out successfully. Review collected by and hosted on G2.com.
What do you dislike?
I have had some inconveniences with this service because of its connection stability since it is not always completely optimal. I have tried others software with the same Internet connection speed and they generate better results. I also consider that a better audio experience is required, because there are customers who have complained about their poor condition. Review collected by and hosted on G2.com.
Phil M
Partner / Support Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
I love the fact that I can just install the unattended client on each of my users' workstations, which allows me to connect to them without any input from them. If they don't have the unattended client, it is usually easy for the users to activate the support client from the fixme.it website and grant me access to their workstations. Review collected by and hosted on G2.com.
What do you dislike?
I wish that they would create an Expert client for iOS so I could effect repairs using my iPad or iPhone. As well, it would be great if this product could be used to manage mobile devices (iOS/Android) as well as MacOS devices. The limitation of only being able to manage Windows-based devices and only being able to use the Expert software from Windows are my only complaints. Review collected by and hosted on G2.com.
Goh K
Desktop Operator/Customer Support
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
This remote tool is honestly really easy to use for me so far. I love this tool as it is very user friendly and provide easy instruction as well as easy file transfer and efficient use of the remote session. So far this tool is really light weight and doesn't consume a lot of computer memory or ram. Fast and efficient tool compared to other heavy remote softwares. Review collected by and hosted on G2.com.
What do you dislike?
What I really don't like about this software its that it really has limited features. This tool is really great and smooth, don't get me wrong but it has very limited features and quite buggy especially during the remote session it doesn't go well and smooth during that situation unless if both parties have a good internet speed connection. Review collected by and hosted on G2.com.
Scott S
President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
It has a simple interface and I like how it lets you know if the user is "working" or not before you remote in. Cool feature as sometimes I don't want to disturb the user. Drag and drop file transfer dead simple. More reliable than TakeControl, MSPAnywhere or Splashtop IMO. It allows for branding as well. Nice. Review collected by and hosted on G2.com.
What do you dislike?
I wish there was a mobile app and even a Mac app. That's really my only complaint. Review collected by and hosted on G2.com.
Dennis H
General Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
I've been using fixmeit.. before it was fixmeit.. it was techinline.. it was my go to when i had to remote support users Review collected by and hosted on G2.com.
What do you dislike?
the only thing that i wish it had was the ability to support Macintosh users in our hybrid environment Review collected by and hosted on G2.com.
John L
Owner
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Calvin H
General Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
FixMe has easy instructions to assist users in using their software.
We have not had occasion to contact FixMe online support or the online support documentation.
We spend less time in the setup of internet connections with our customers.
The software is very lightweight, robust, and adaptable to our way of doing business.
There is ample flexibility to create support tickets and use support narratives.
It works well across Microsoft Windows operating systems.
We have not used it on Apple computers as yet.
Lastly, FixMe is very cost effective for us. Review collected by and hosted on G2.com.
What do you dislike?
So far, we have no complaints or dislikes about the software. Review collected by and hosted on G2.com.
AI
Administrator in Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
The unattended option is great for after hours access. Review collected by and hosted on G2.com.
What do you dislike?
That the unattended portion is limited to a dew computers without purchasing another package\user. The lack of other device\OS remote support other than Windows. This will most likely force me to select another remote support vendor as many of my clients are on multiple platforms. Review collected by and hosted on G2.com.
Robert S
Technical Support
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Fast and efficient I can support my staff members with ease. Review collected by and hosted on G2.com.
What do you dislike?
Occasionally screens of varying resolutions can cause conflicts with my screen resolution. Ultimately a minor problem. Review collected by and hosted on G2.com.
AC
Administrator in Consumer Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
The interface is very intuitive and the unattended access is extremely helpful for me and my clients. Review collected by and hosted on G2.com.
What do you dislike?
No support for Apple products. If they would implement this, the service would be very beneficial for me. Review collected by and hosted on G2.com.
AE
Administrator in Education Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Trevor M
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
UC
User in Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
I like the fixed yearly cost. I like the ease of getting my customers connected Review collected by and hosted on G2.com.
What do you dislike?
I wish I could push files down to my customers. I would like the option to present to a group of customers at the same time. Review collected by and hosted on G2.com.
chadam s
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
CC
Consultant in Computer Networking
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
AI
Administrator in Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
AT
Administrator in Transportation/Trucking/Railroad
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
AH
Administrator in Hospitality
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
quickly getting user's remote services
secure
easy to use
lightweight platform
integrated into SharePoint and other websites Review collected by and hosted on G2.com.
What do you dislike?
client ID based only
no remote client like Bomgar
no ticketing feature Review collected by and hosted on G2.com.
CC
Consultant in Computer Networking
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?
Ease of use for customer to connect me. Being able remotely reboot computers and access task manager Review collected by and hosted on G2.com.
What do you dislike?
Doesn't work on Macs. Also when a UAC screen pops up would like to see that screen Review collected by and hosted on G2.com.
J.J. A
Owner
Computer Networking
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
This app is great whether you are supporting someone for the first time or long time clients!
There are several ways to use this remote support app, either by one use ( where it goes away after the session) or unattended clients who rather you work on their pc after hours. There are many features that allow for support of my clients, one of them is the ability to click on a UAC prompt and answer the question, many remote support apps don't allow for this and this is where Techinline shines. Review collected by and hosted on G2.com.
What do you dislike?
The only thing that I would wish for a feature is something like a cross between a unattended client and a one time use client where my customers don't have to answer prompts to allow me to connect to their PC and also to control. Make that happen and I'll be a very happy user!
Also if you can make this App FIPS compliant that would be even better! Review collected by and hosted on G2.com.
Hamilton A
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?
The ability of the software to reconnect if a connection is lost. Review collected by and hosted on G2.com.
What do you dislike?
No one answers the phone. On a few occasions in the past when I have been in the field and I needed to chat briefly with someone, it appears that email is the only way. This is a minor issue.
I'm not fond of the requirement to pay for full access for a second technician to briefly log in to solve another technician's issue. I would like to see a discounted rate for a second license. Review collected by and hosted on G2.com.
By proceeding, you agree to our Terms of Use and Privacy Policy