--- title: Five9 Intelligent Cloud Contact Center Platform Reviews meta_title: 'Five9 Intelligent Cloud Contact Center Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Five9 Intelligent Cloud Contact Center Platform works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 625 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Five9 Intelligent Cloud Contact Center Platform Reviews **Vendor:** Five9 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 625 ## About Five9 Intelligent Cloud Contact Center Platform Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. ## Five9 Intelligent Cloud Contact Center Platform Pros & Cons **What users like:** - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. (131 reviews) - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. (89 reviews) - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. (88 reviews) - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. (78 reviews) - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. (64 reviews) - Users love the **easy integrations** with various functions, making Five9 a seamless solution for everyday outreach. (56 reviews) - Easy Setup (56 reviews) - Users appreciate the **easy implementation and monitoring tools** of Five9, enhancing their call center management experience. (55 reviews) - Users appreciate the **easy integration with Salesforce** , enhancing usability and ensuring seamless activity logging. (50 reviews) - Intuitive (47 reviews) **What users dislike:** - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. (46 reviews) - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. (41 reviews) - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. (35 reviews) - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. (33 reviews) - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. (31 reviews) - Limited Features (26 reviews) - Slow Loading (23 reviews) - Inadequate Reporting (22 reviews) - Learning Curve (22 reviews) - Limited Customization (22 reviews) ## Five9 Intelligent Cloud Contact Center Platform Reviews ### 1. Ia a application that help you company to make more money by the administration of leads. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** the automatization of the call help my call center to by ready to call every day **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** the part hay i dont like so much the uploads of the leads a the update of the with five9. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** with the creation of appointments ### 2. Products Reliable and Flexible **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff A. | Chief Financial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The open concept to record, modify and use the product as we need to integrate into our system **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Not really much...a few down times but its well within minimal disruptions **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Record all calls, integrates into our system and pricing fits into our controllable needs. ### 3. Nice customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Otis W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I love how you're guided through the whole setup process. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The porting process is a little bit of a hassle. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Providing phone services to my company and providing salesforce integration. ### 4. Great Company All Around! **Rating:** 5.0/5.0 stars **Reviewed by:** Autumn H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 is extremely helpful and quick to respond to any question or request. I feel like a priority to them. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The VCC is a little tricky to navigate. I wish it were a little more simple and user friendly. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** If you make or receive a number of calls daily then this software is a great addition to your company! **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Since starting our relationship with Five9 we have been able to maximize our leads and grow our business! ### 5. More like zero 9s. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I thought about this question over the weekend and still couldn't think of anything... **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** • Terrible admin interface - looks like it was created in the late 90s and never updated. • Salesforce data fields are all in text type so it is impossible to summarize and report on call metrics in Salesforce. • Dropped calls daily. • The only troubleshooting tips they give are to reset your cache and cookies - users need to do this multiple times throughout the day. • Inconsistent data between Salesforce and native Five9 reporting. • Has trouble if users have multiple tabs open - slow to load and can associate the call with the wrong person. • Frustrating and unknowledgeable customer support team - often issues happen and the team is not able to provide a root cause or any troubleshooting tips. Issues can eventually resolve themselves but will can reoccurring. • Terrible support for Mac environments. • Frequent one-way audio, static, and poor audio quality • Computers cannot be put to sleep or it causes the connection to break locally but stay live in the Five9 system, requiring users to reset cache and cookies and restart their computer every time. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Steer clear, this tool will only bring you headaches. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Honestly, no problems were solved with Five9, only created. This was hands down the most frustrating experience I have ever had with any tooling. The dialer looks to have been designed a long time ago and overtime just more and more bandaids have been put on to try and bring it up to modern standards. I would never recommend this tool to any company, inbound or outbound. There are much better, more modern solutions out there. ### 6. Five9 is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 is easier than any other platform I've ever used **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes there's issues with the system **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Five9 is an excellent tool to use **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** we're getting the job done using Five9 ### 7. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The techs are very patient and can usually resolve my issue on the first call **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** If there is a problem with their system do they do not let clients know **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The move from office to home during the Covid19 pandemic has been seamless. They have helped me with reporting and working with reps outside of the norm ### 8. I was pleased with the assistance I received when setting up Five9. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Very detailed steps in setting it up. I am very familiar with the system now. Also, the interface and call reporting features are much better than other systems I used. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Implementation took quite a long time. There were multiple sessions that took place and it was very time-consuming. I would like a "done-for-you" option. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** None at this time, as we just went live about 2 months ago. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We're able to track our campaigns better. Also, we have the ability to change the dialing settings with more granularity. ### 9. Great support through the implementation process. Jeremie Giray has been a pleasure to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Still very new to the system, however implementation has been going very well. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Too soon to be able to identify as we're still in the implementation stages. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We're looking forward to increased productivity with our team. Love the ability to use recorded calls for training purposes and self discovery moments. ### 10. Streamlined Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** Deidre L. | Agent - Renewals, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** First things first, the interface is beautifully designed. It's clean and simple with soothing colors. The layout is also easy to use and is quickly familiar. The built in queue tracker at the bottom of the screen is really helpful when managing the flow of incoming calls. The call state codes are easy to customize as well, which makes it easier for agents to properly document their phone time. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I honestly haven't found a feature I dislike. The only problem I have experienced is a rare loss of connection but I am pretty sure that is more on my internet service provider than on Five9. The only thing that could improve Five9 would be even more custom options, for example, changing the theme colors. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Make sure to check out the options for customizing Five9 to your preferences! You will find a lot of tools to make managing your customers and prospects simple and easy. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 makes it easy for me and my fellow agents to handle customer calls in a timely and efficient manner. We can see where the calls are waiting and make sure to answer them as quickly as possible. Five9 also makes receiving voicemails and returning those calls easier than ever! ### 11. Five9 for recruiting **Rating:** 4.5/5.0 stars **Reviewed by:** Heber R. | Talent Acquisition Consultant, Staffing and Recruiting, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The autodialer allows to make many more calls than if we were to do it manually. It goes thru a list of calls and notifies us when someone is available. This allows for production to go up and for us to be able to reach out to more clients **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes there can be a little delay. On more than one instance i have been put on que for a call and the person on the other line hangs up before I can say anything. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** being able to cast a wider net to our clients ### 12. Easy & Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Quick implementation and easy to use as an agent. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I personally need a better understanding of supervisor and adm reporting abilities. Not a negative per se for the product. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We are more accessible to our clients and associates are more accountable. ### 13. quick responses, thorough solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Each time there is a technical issue i cannot solve myself. The five 9 response is quick and the solutions are thoroughly worked through. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** not much to dislike, this survey is too long **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** same as above ### 14. Not The Best By Any Means **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** There was nothing I can legitimately say I liked or appreciated as features within the software application itself. At the very minimum, it auto-dialed and that was what we required at the time, not sure why our company continued to use it. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I disliked the interface, the lack of support, and how often the software shutdown. As to the options for logging calls, there were none. There should at the very minimum be options to that suggest the type of call you had (i.e. prospecting, qualifying, intro, discovery, etc.) **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Make sure to research any other software before settling for Five9, I am certain you can find something that better fits your business needs. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We were trying to automate our call log and it got the job done, nothing else ### 15. Robust but complicated and expensive **Rating:** 1.5/5.0 stars **Reviewed by:** Aaron D. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Robust features. There is a lot you can accomplish but it would require a lot of time and effort to achieve small results such as creating call trees, settings etc... **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Five9 is robust and probably great for enterprise business but for small business it was to many features and too expensive. The admin portal is really outdated and confusing. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Learn the admin panel as best you can if you are going to continue using the product. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Outbound dialing is key to our revenue growth. It gives us that ability but we can get this elsewhere for 1/3 of the cost. ### 16. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Automation and ease of use, help with call center operations **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** product map visibility and new feature launches **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** None ### 17. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Both Cody and Vince are helpful, easy to work with. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I am satisfy with the solution Five9 provided. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Day to day IVR requests, sun setting of operation. ### 18. Very user-friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Daisy W. | Hospice Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2019 ### 19. Its better than evolve's Unity was, but still a lot of hassle **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like that its a web application and that it is easy to install and use. The agent interface is simplistic and makes a lot of sense. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Its a real pain to set up and build out the IVRs. We constantly have issues that requires analysts to uninstall and reinstall five9 and frequently experience outages **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** honestly we haven't come across too many benefits. Its a lot easier to install than Evolve was, so that is nice, but it has a lot more problems than we used to have ### 20. Five9 is THE PLACE to go to for excellent phone communication. Easy to use, fast, and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** sharon s. | Call Center Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like the most how it disengages from the entanglement of having a business line. There are exceptional consider focus telephones with setups and projects that make accepting calls troublesome. Five9, in any case, is straightforward. We utilize a couple of earphones and the product and you're set to take calls whenever! The nature of the telephone correspondence is incredible and we've had a steady, dependable light emission administration since we began utilizing Five9 about 1.5 years prior. The product itself is inconceivably basic and simple to learn just as being quick and proficient. It's the seemingly insignificant details, such as having the option to run week after week gives an account of calls, and checking whether someone else is holding up in line to converse with you, that issue. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There are two things I like the least: client administration and not having the option to square approaching call numbers effectively. All things considered, I need to call Five9 Customer Service once every 2-3 months about an inquiry. The client bolster worker on the opposite stopping point puts forth a valiant effort, yet for the most part they are not useful about the particular issue. They have helped me with a 5 star-rating in certain issues, yet now and again it's a 2-star cooperation when they don't have a clue what to do. It's sort of a "turn it off and walk out on once more" approach. I've had a couple of times where they just don't have the foggiest idea how to determine the issue. They continue inquiring on you, calling and sending messages a few times after the issue. This is a decent supposition, yet frequently results in disturbance when the issue has been settled or somebody discovered something all alone. The other thing I like the least and the reason I gave it 4 stars for highlights and usefulness is that there is just a single method to square approaching numbers. Numerous obscure numbers consider our office consistently and hang up right away. We think this is a mechanized administration or deals call which has glitched and called us. To obstruct a number, you need to go into the chief's gateway and reroute the calls. It's a confounded procedure. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** We have tried about 6 different companies for our call center and Customer Service Agents and Five9 by far is the best solution. There are cheaper systems out there but you definitely get what you pay for. In my experience the lower cost solutions will cost you more money to implement and manage than just using Five9 to start. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The advantages I got from this product is an extraordinary quality inbound call administration community for a sensible expense. It is fantastically simple to learn and utilize consistently. Additionally, utilizing the report highlights it gives the client, we can discover information on every one of our calls. We even offer rewards to the individuals who reliably report high numbers in new patient calls, based off what information the report gives us. It's fantastically useful knowledge to help control us along on whether we ought to patch up the manner in which we answer calls or significantly consider two workers on the move on the double to accept calls. ### 21. A Phone System that Pushes Call Centers to the Highest Heights **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like that five9 has many different call functions and you can adjust the setting to fit your needs. For example, if your goal is to make a very large amount of calls but dialing and voicemails take up so much time five9 will do all the dialing in the background so you can stay focused on the call. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Unfortunately, the software does crash often and some times gets stuck so I am not able to answer the call. In addition, when it counts my calls the number resets after I have made fifty and no longer counts. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Mostly, five9 is helping me make calls faster, therefore, resulting in more calls per day. It also allows admission counselors to give more specific dispositions on the calls as to not waste time on the call. ### 22. Fast-paced and time efficienct **Rating:** 5.0/5.0 stars **Reviewed by:** Ivy P. | Escalation Resolution Specialist, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** We use it as a robo call, we are able to make thousand of calls at a time and distribute the call amount the liaisons. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The only part I don’t like is the waiting for the call to come. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Right now, making sure that it’s detecting the leads that are open. ### 23. I worked in a call center and use five. For calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like how it has automatic caller id and your own line and voicemail **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes it has bugs and Technical errors that cause me not to hear the callers. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Make sure you disposition calls **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** If it wasn't for programs like 59 I wouldn't be able to perform my task. My while job.is thru.the phone even down to notation. ### 24. Five9 is very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda H. | Customer service, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** ability to park calls and come back to them as needed. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** none. I don't have any dislikes at this moment. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** user friendly **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** able to help more cust. ### 25. Perfect Call Center Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 has every feature a call center could look for. Predictive dialer was a game changer in our company, along with the dashboard and metrics. It is great! **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The looks aren't flashy, which isn't important, but maybe a fresh coat of paint would be nice. This day & age some people care a lot about that. With that being my biggest issue, I think that speaks for itself. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** If you have a call center, it is the perfect VoIP system. Very small companies may not be able to benefit from all of it's power. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Communication between departments about customer information. With the dialer, we can reach a larger base of customers, without spending extra time on it. That was our goal and big solution with Five9 ### 26. Go Live **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Support Team . **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** As a new user; learning curve . **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Need for Call Center Auto Dialer System ### 27. Five9s offers robust outbound and inbound ACD **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Their solution has a very robust set of features to handle both inbound and outbound ACD needs. Salesforce integration as well as API integrations. They also have good deep reporting. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Their outbound dialing offering is more mature than their inbound calling solution. Although we can do plenty of great things on inbound calls there are times where it takes a lot more work to do things that are easily done on other platforms. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Needed a good outbound solution with good reporting for our Sales department ### 28. Five9 makes my job a whole lot easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Easy track ability of calls, able to see the length, quantity, and recall the numbers. Also able to listen to the conversations for improvement. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I have to cut and paste the recording into Firefox versus listening to it in Chrome. It is I have found the only draw back. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** It is easy to use, and is quite reliable. I love the tool myself, and love the accessibility. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Calculating my days initiatives. Helps me improve my future conversations. ### 29. Good for the growing Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like that the Five9 team was good at taking suggestions to improve their software. They were very open minded to customize the needs of the organization so that their software fit the purpose and nature of what was required. The changes were pretty fast, and any changes they could not make they improvised but it was very few they were not able to make. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Seat limitation, despite having so many seats purchased the server could only have so many on at one time. You would have to wait for people to get off in order to login, or you would have to login one of your seats so that you could have that seat ready to use when needed. The system would crash unexpectedly for hours. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** If you want a user friendly software this would be it, you can teach it to anyone within a few days and avid reps familiar with CRM's can learn it within hours. There is little room for error agents who disposition wrong can go back and quick call and do the correct disposition for proper agent reporting. The software allows for different permissions for agent, supervisor, etc. and different campaigns to be an inbound or outbound or hybrid dialer. It has lots of functionality. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Start Up call center outbound dialer, they integrated inbound calls after suggesting the need for it . We were able to have separate campaigns for seperate data for separate clients. The software could make automatic callbacks at specific times, and you can run call logs. You can customize the software to what you want agents to have access to like their call logs, and dispositions. You can see the agents call time, and the call centers and run various reports that are agent, campaign, location based. The reports you can run are unlimited. You have a lot of control over the software to fit your needs. It is good for any starting basic call center within telemarketing, clinical, Call outcomes, answering services, etc. ### 30. Five 9 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I just found out that in the settings I can chose to answer a call rather than have the call drop in automatically without a moment to think and it’s been such a blessing **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I didn’t like have the inbound callings automatically answered before I had time to think and prepare to answer the call. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The ability to choose to answer a call found in the settings ### 31. Calls made easy **Rating:** 3.5/5.0 stars **Reviewed by:** Jasmine M. | Ministry Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The best ting that I like about this is system is that it automatically sends calls to us agents. We do not have to worry about dialing any numbers, because the calls come directly to us. I also like the fact that it also save the notes on the calls for us as well and we know who is calling and from where they are calling. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes you might get a call with little info on it, or no name so you have to say a different way to verify them in Other than that nothing at all. No problem. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** If you are getting this product know that it works very well. You do not have to worry about making a lot of calls some days because the system does it for you. Now there are times where we do have to dial out with permission though, but the Five IVR system is amazing to use and saves time. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** With the Five9 IVR system, you are able to run through calls with helping people out and taking care of the situation that they may have had. ### 32. Five9 Needs Major Improvements **Rating:** 0.5/5.0 stars **Reviewed by:** Lauren U. | Account Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2018 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like that when I am working on an account in Salesforce, my calls log right on the account page. I also do like that I get emails when I get a voicemail so that I can either check it that way or via the Five9 on Salesforce. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I dislike that sometimes Five9 will log me out or not be able to complete calls. It also does not always log calls correctly. It also always will lag when a call comes in so the majority of the time so I end up having to call clients back because the call is missed. It also will drop my phone calls sometimes and that is a pain point for not only myself, but for my clients. I also dislike that sometimes the software needs to restart but it takes way too long and sometimes that requires me to restart my computer because it has not updated. It seems like there are more pain points in the system than positives. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Not the best product out there I'm sure but it does the job. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Calling my clients to sell new products and to solve problems. It is good that I can leave notes for every call so that when I look at my activity history on an account, I see the notes that have been left and can use that as a quick point of reference for what I need to do. ### 33. Great for getting through leads **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It makes it simple to get through a bunch of prospective leads efficiently and has a bunch of features to make it efficient. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I wish there was more capability to have integration with other applications to make things really tailored for my needs. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I am getting through calling prospects at a very fast pace and as efficiently as possible with this software. ### 34. Strong Customer Assistance Platform with Many Features **Rating:** 3.5/5.0 stars **Reviewed by:** Bella C. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I think that Five9 works great for monitoring support calls. It can record calls and provides logs and other data that help us manage them. The automated message capabilities is great when handling large call volumes or dealing with limited support staff. Five9 has a strong ability to serve as a data hub for a variety of contact methods. I like that we're able to constantly update user profiles based on their current information and cases. The account layout and overall design of the software is sleek and well-organized. It's easy for us to go from one section to another. Five9 provides efficient resources to help us learn about their software. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Even though the support team at Five9 is usually nice and easy to get a hold of, they can often be stumped about certain issues related to our account. We typically look up solutions online before contact Five9 and it's disappointing when Five9 gives us the same information that didn't solve our problem. The reporting feature can be a bit complicated to use and doesn't always function is a consistent way. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** I think Five9 is a solid platform for call centers and customer support teams. It's very versatile and can probably adapt well to your commonly-used communication methods. It allows you to communicate and track communications in a variety of ways like text messages, chats, emails, phone calls and video calls. I think if your contact methods are currently method, Five9 can make more contact methods easier to adopt. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 has been a useful tool for making our support team more efficient. We can keep track of customer data in a centralized location and update information in real time. It's also been great for managing tasks and internal support team work flow. It's been a great communication hub for calling and tracking call activity. Aside from calls, we also use Five9 for email, chat and social media support. ### 35. Works well, minor issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It generally works well, and calls are usually clear and easy to hear. The different user states and speed dial options are easy to use, and the call preview information and messages for bad numbers is useful. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It can be a little bit glitchy. We use it in conjunction with a couple of other systems where we log information about the calls, and sometimes a call will get stuck. The information for the caller will populate in the screen, but the call won't actually connect and the information won't populate in the second system. When this happens Five9 sort of freezes up, and we have to log out completely and log back in again. Bit frustrating. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** It's a workhorse. Basic, easy to use and usually works quite well. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We use it for calling and receiving calls from clients and potential clients. This is how we keep in contact with the people we're working with and trying to help. Our agents all work from home, so Five9 means we don't have to install (and then pay for) dedicated landlines, which is a very nice benefit. In my area a basic landline is $50/month, so it's nice to not have to worry about that. ### 36. It is a very good program **Rating:** 4.5/5.0 stars **Reviewed by:** Nichole T. | Customer Service Representative , Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I really like that it is a soft phone program that goes directly through my computer. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It crashes more than I'd like and it'll hang up on customers on occasion. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It is really convenient and easy to transfer customers if need be. I like how the program is set up as a whole. ### 37. Insufficient and Incompetent **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** There is simply nothing that I like about this product for my company. It would however be a great system for a MUCH smaller business setting. It would be ideal for a small office setting that didnt frequently utilize all available lines **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The system is not built for the mass number of calls that we receive. The worst feature is that you can not place a call on hold to answer another call. This makes day to day tasks nearly impossible when you are receiving upwards of 20 calls at one time. Additionally, you have to disposition every call prior to taking hte next which takes sometimes 30 seconds to complete. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Make sure to be fully aware of your business need prior to comitting to this syatem. I would advise questionning the employees who use it most often to see if it is truly going to better your business processes rather than hinder it. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The only business problem that was solved would be cost and budget. This was a switch from a much better platform and the only department that benefited was accounting. The rest of the company is taking the hit for the entire company to use a more cost effective system ### 38. Reliable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Tina A. | Call Center Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Very dependable service, great customer support. Issues always resolved in a timely manner. Customization for features to meet all business needs. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Having to log in to run reports if I am idle too long **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Custom dispositions have allowed me to make changes to better serve my clients ### 39. Very good product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like how easy it is to connect and make calls. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I dislike that it keeps disconnecting randomly and I don’t have the option to mute from the computer. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** At first you need time to adjust but once you’ve adjusted, it’s east to use **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Makes the workflow of the call center smoother and the call back feature is giving us good reviews from agents and clients. ### 40. Such a better system than out previous **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I love that you can set dispositions so you can see if the caller has called before and seen which department they spoke with, who exactly they talked to, and what the call was regarding too. I can also have students (I work for a university) type in their student id number so I can look them up before I answer their call. This has made things easier as I can look up the number before I answer the call -- or during -- and have a better understanding of what the caller needs help with or what type of student they are. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I dislike that sometimes when in a different window on my computer that I don't get the notification. I alos have found that SOMETIMES, the software does not have the best memorized phone numbers when transfering, its a bit inconveient to have to look up the departments number as well as route the caller while still trying to be proficent and have the quickest and most helpful transaction. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** n/a **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** As stated before, it makes working in a university setting very easy as you can see what other departments they have called as well as if they are a frequent customer caller. It also makes things easier to see which employees of mine need to be spoken with if the caller received information that was not correct. It is also so much easier to transfer callers to departments with the hard or cold option. ### 41. Fast and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Answering calls is easy and also setting up reminders to call a customer back is fast and easy. Also I like how I can save any voice mails when customers leave important ones. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I like everything about it, it’s easy to use and i never have any problems **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Everything will came to you fast **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Better way to find my customers and save their url on the contact screen when they call before hanging up ### 42. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Anna L. | Bilingual customer service , Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It pulls up accounts when customers call in **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** i Don’t have no dislike on the program it is so easy to use **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It’s such a easy system ### 43. It works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It gets the job done. Calls go in and out. Dispositioning works **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Can be clumbsy when multiple leads are incomplete or under the same number **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Organization of called leases. Dispositioning is a major plus ### 44. Slow, buggy, didnt work well with our tech stack **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** That I could call people. I integrates with salesforce and, when it worked, was helpful int hat regard. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It was constantly uploading a page and waiting for it to upload. When it did work, it was slow and constantly interrupting work flow. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Get Truly if you work with Salesforce. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Benefits of integrating with salesforce and ability to leave notes. ### 45. Five9 Rates Better Than 5.9! **Rating:** 4.0/5.0 stars **Reviewed by:** Trina H. | Customer Service Representative, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2018 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** What I like most about Five9 is that it's accessible without having to go online as long as you have a login shortcut; it's still a good idea to log in to the home page every once in a while, though, because the log-in link may be updated. As for the actual program, it's very user-friendly and allows chatting with the Managers and coworkers right in the application. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** What I don't like about Five9 is that the Notifications pop up right in the middle of the screen; it makes it hard to keep reading the script without stumbling! **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** I highly recommend that you use Five9, but be aware of the on-screen pop-ups that disrupt script reading. Also, keep Java updated; even though it WILL work with an outdated Java, it works best with the most recent Java update. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 is great because it keeps me from having to use a landline to make calls from home. ### 46. Good system **Rating:** 4.0/5.0 stars **Reviewed by:** Nakesha M. | Regional Lead Nurse Practitioner, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like the ease to link the call to our member charts without having to do too many steps **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** When we are using Five Nine on the phone and connecting via three-way call, sometimes the call drops of the person cannot hear us **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five-Nine allows my company to record all calls made between our staff and an member ### 47. five 9 user. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like that five 9 is very clear depending on what headset you use. I also like that there are not many dropped calls. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I do not like the fact that some things do not always get recorded **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** This is where we make all of our calls from the office and also take calls. ### 48. Good features, but implementation is difficult **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The admin VCC is very easy to customize and configure to the call center's needs. These configurations are user friends (often a toggle or picklist). The customer resources are also pretty robust. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** We've had some issues with implementation of larger features/initiatives; support staff was difficult to work with **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Determine what you want your call center software to do (short- and long-term), from basic to complex functionality. Then, review all call center software offerings based on your specific use cases, rather than their overall rating. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** As a completely online consumer financial services company, the large majority of our workforce is on the call center side. We are able to assist customers via specific outbound campaigns and inbound IVR paths. ### 49. Five9 works perfectly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like five9 because it pops up customers accounts without having to look them up. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I dislike when you doing auto outbound and it doesnt ring **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It impacted work because it helps better with accounts ### 50. Five9 seems like Cisco's dull younger brother **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Easier than dialing a phone, which is nice. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It seems like Five9 works about 60% of the time, but even when it is working there are still many problems. The most prevalent issue is calls not "logging" or associating when I end them. I have gotten in the habit of copying the text I've written in the call note before ending the disposition, because there is a pretty solid chance I will get a pop up saying that the call didn't end up associating. What I then have to do is go in and manually log that call. Another issue is the connection. At least once a week when I log in, the system asks me to download the plug in (even though this is already a thing), and then refuses to download. I end up having to restart my computer before it will start working. A third thing is the voicemails. When I get a voicemail, it should associate with the account and tell me who has called vs. me just having to look at the phone number, write it down (Five9 won't allow me to copy and paste the phone number from the voicemail), and then go search for it in Salesforce. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** It seems like Five9 works about 60% of the time, but even when it is working there are still many problems. The most prevalent issue is calls not "logging" or associating when I end them. I have gotten in the habit of copying the text I've written in the call note before ending the disposition, because there is a pretty solid chance I will get a pop up saying that the call didn't end up associating. What I then have to do is go in and manually log that call. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Easier than dialing a phone. ## Five9 Intelligent Cloud Contact Center Platform Discussions - [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) - 1 comment, 1 upvote - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments - [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) - 1 comment - [View Five9 Intelligent Cloud Contact Center Platform pricing details and edition comparison](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?page=12§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+14%3A08%3A06+-0500&secure%5Bsession_id%5D=95438139-a4b7-4be3-9a22-a31172b05dec&secure%5Btoken%5D=362f2079b2e84f98669b0d9d6f1f2850da16dfad0bdd84f6abfa1a5fd8cac50b&format=llm_user) ## Five9 Intelligent Cloud Contact Center Platform Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Cresta](https://www.g2.com/products/cresta/reviews) - [CrestGPT](https://www.g2.com/products/crestgpt/reviews) - [DARWIN](https://www.g2.com/products/superior-integrated-solutions-darwin/reviews) - [Maple CRM](https://www.g2.com/products/maple-crm/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Reach](https://www.g2.com/products/encoura-reach/reviews) - [Reach Reporting](https://www.g2.com/products/reach-reporting/reviews) - [Sagent Data Flow](https://www.g2.com/products/sagent-data-flow/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Smart Connector for SAP C/4HANA](https://www.g2.com/products/smart-connector-for-sap-c-4hana/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) ## Five9 Intelligent Cloud Contact Center Platform Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Compliance** - Regulations - Updates - Exemptions **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation **AI Compliance** - Regulatory Reporting - Automated Compliance - Audit Trails **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Reporting** - Reports & Analytics - Data Transfer Tools **Management** - Scrubbing - Blocking - Campaign Management - Screening **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Task Execution - Problem Solving **Risk Management & Monitoring** - AI Risk Management - Real-time Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Lifecycle Management** - Lifecycle Automation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access Control and Security** - Pole-based Access Control (RBAC) **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Collaboration and Communication ** - Model Sharing and Reuse **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Governance Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Automation** - Customer Interaction Automation **Autonomy** - Adaptive Responses - Task Execution - Problem Solving ## Top Five9 Intelligent Cloud Contact Center Platform Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,453 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)