--- title: Five9 Intelligent Cloud Contact Center Platform Reviews meta_title: 'Five9 Intelligent Cloud Contact Center Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Five9 Intelligent Cloud Contact Center Platform works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 625 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Five9 Intelligent Cloud Contact Center Platform Reviews **Vendor:** Five9 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.1/5.0 **Total Reviews:** 625 ## About Five9 Intelligent Cloud Contact Center Platform Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. ## Five9 Intelligent Cloud Contact Center Platform Pros & Cons **What users like:** - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. (131 reviews) - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. (89 reviews) - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. (88 reviews) - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. (78 reviews) - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. (64 reviews) - Users love the **easy integrations** with various functions, making Five9 a seamless solution for everyday outreach. (56 reviews) - Easy Setup (56 reviews) - Users appreciate the **easy implementation and monitoring tools** of Five9, enhancing their call center management experience. (55 reviews) - Users appreciate the **easy integration with Salesforce** , enhancing usability and ensuring seamless activity logging. (50 reviews) - Intuitive (47 reviews) **What users dislike:** - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. (46 reviews) - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. (41 reviews) - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. (35 reviews) - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. (33 reviews) - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. (31 reviews) - Limited Features (26 reviews) - Slow Loading (23 reviews) - Inadequate Reporting (22 reviews) - Learning Curve (22 reviews) - Limited Customization (22 reviews) ## Five9 Intelligent Cloud Contact Center Platform Reviews ### 1. Great products and excellent staff **Rating:** 4.5/5.0 stars **Reviewed by:** John P. | Director, IT Contact Center Platform, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 has been a great partner for me in both the Verint QM/WFM arena and also in assisting us in evaluating their contact center platform offerings. All of the folks we've dealt with at Five9 have been very knowledgeable and extremely personable, from the top down. I like that Five9 has a good showing within the contact center technology community, with their upper-right quadrant rating with Gartner consistently. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I can't say there is anything I dislike about Five9 at this point in our business relationship. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Although we are not current users of their contact center platform, Five9 has been instrumental in helping us manage the Verint products that we have acquired through them. They have also been very patient and responsive in our investigations of their contact center platform offerings, and have introduced us to their actual customers, including a noteworthy tour of one customer's contact center operations. The staff we have worked with are extremely knowledgeable. ### 2. Commitment to Getting Things Right **Rating:** 5.0/5.0 stars **Reviewed by:** John K. | Customer Communications Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 is a blank canvas that lets you create any type of IVR or CCaaS environment imaginable. They have a huge commitment to maintaining industry leading uptimes. Their executives are serious and accountable about making sure users needs are being met and the platform is running as smoothly as advertised. TAM and Account Managers are all friendly and knowledgeable about making sure you are using Five9 in the best possible way for their business. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** They now offer WebRTC as an option for reps, so they can use the platform without having to download any additional components. This is a quality upgrade, however you have to pay extra for these seats. I wish they were the norm. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Add a TAM to your account. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Our company has a complex setup and our contact center has many different teams servicing many different brands. Five9 makes it easy to juggle multiple IB and OB campaigns across a variety of brands. They have also been a great WFH platform during this pandemic era. ### 3. Strong Tool to Improve Customer Interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin B. | Sr Manager Sales Operations and Training, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The tool is easy to learn and stand up, but you have the ability to dive in and really customize it if you want. It is very easy for us to create custom messaging for holidays and closed times, then leverage that on the correct days. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I wish the chat platform allowed chats to be received while on a phone call (even though this is admittedly not best practice) **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Take advantage of the premium support. The weekly calls with our technical account manager are fantastic and if you ever have a transition to bring in a new administrator, they take a lot of time off of onboarding. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We are able to provide a strong customer experience with audio messaging and minimal hold times. Customers have positive reactions to the tool. We also leverage reports and Supervisor to update coverage on the fly based on hold times and demand. ### 4. Reliable platform that allows flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9's stability and voice quality is its strong suit. I also know that my job would be a lot harder without my hard working TAM. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** We are an outbound shop that relies heavily on having real-time SF data to use in our outbound campaigns. They have a great product that allows for this but has some flaws. The answer is on the horizon we just have to be patient. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Great product and take your time with the implementation. I would suggest investing in a TAM they are great. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Ability to have a strong contact center that allows us to be flexible with how we use the platform. It is highly customizable which allows us to change and alter things quickly to adjust to our customer's needs or current situation. Being that its a cloud-based system we were able to quickly adjust to COVID and move our employees to a WFH environment without any heavy lifting - it truly was a seamless transition. ### 5. Five 9 is the technological cornerstone for our business. **Rating:** 4.5/5.0 stars **Reviewed by:** Brett P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The sandbox style design gives us the best flexibility to build our campaigns to work with varied client needs. The extensive list of integrations and API's they offer are essential in growing our footprint in the market with services our competitors can't match with their own technology. The account management and support services have been excellent and provide us the assurance we need to confidently market our services aggressively. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** One area we would like to see added is a better dynamic way to secure individual inbound lines and more effectively create and integrate marketing database capture into our services. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Put the effort at the outset to become experts in the system Being able to internally manage and use the tools effectively, particularly in terms of the IVR designs and inbound campaign and skills configuration is essential for realizing the full benefit of the system. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We are providing a top shelf service with an off the shelf product. This limits our exposure and significantly cuts down on development and system management costs and allows us to pass those savings on to our clients. Other systems we have used haven't come close to providing this level of integration and experience enhancement. ### 6. Great Vendor & Awesome Support/Account Management Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob S. | Sr. Manager - Call Center, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 being cloud hosted, no more worries about on-prem! The application is extremely user friendly and they are constantly innovating! Five9's leadership team has also been very communicative in the event an issue arises or to keep their customers apprised of what the future holds! Five9 has made some great acquisitions that help create a great suite of applications to bundle together. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** My only biggest complaint is the Java application for the Administrative side. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Explore their additional software offerings! With the recent acquisitions, the Five9 team has made steps in the right direction to bring everything together for a holistic agent, supervisor and admin experience. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We are helping customers without experiencing downtime. We've been able to monitor our agents real time more effectively and can help keep the team focused on ensuring we're meeting the KPI's that matter and most importantly solving customer questions! ### 7. There are better options **Rating:** 2.0/5.0 stars **Reviewed by:** Chris W. | Client Support Tier 3, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I have yet to find a feature of this software that impresses me in any way. I think that as a supervisor I can generate my own reports and view the statuses of agents in the queue. However agents cannot see how else on the team is available making breaks and things of that nature more complicated to organize. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** This system is ok, there is only a browser application, so if an agent closes the window by mistake they are no longer able to get calls, and they will lose the call they are on. I see prompts for a desktop application, but questions to the five9 team about this are typically redirected or brushed off. Agents cannot see each other's ready status, multiple agents have had connection issues. During a time of a global pandemic the official response from five9 support is that they do not support working from home. I'm sorry but, you can support a corporate network with tons of security but you dont support a fully open home network? This is disappointing to say the least. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Consider something else. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We were forced to switch calling solutions to something that we could use with Zoom. This product helps us answer calls from clients, when it works. The best thing about this product is the ability to record info from within the call screen (although we use a separate ticketing system) and the ability to produce reports of call logs. ### 8. Good Service, friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Rodolfo O. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Friendly platform, easy way to configure, it is a stable platform with a very good performance, it help us to improve our sales **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Technical support is slow solving issues, in our life working with F9, we had have some issues but these use to take a lot of time to get solved **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Go for it **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Not any problem solved at the moment, as benefit i can mention that we have a good service for what we are paying for, our sales are improved and it is very easy to learn how to use for new agents ### 9. Great service usually makes up for finicky software **Rating:** 4.0/5.0 stars **Reviewed by:** Conor M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The speedy and usually effective customer service is by far the highlight of Five9 **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There's always some slight issue that's not obvious for new people on our team - it only works on chrome, isn't compatible with some adblockers, sometimes it will stop working if all of your software isn't up to date. And the information about each of these is not clearly defined. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We needed a phone system that integrated tightly with Salesforce and for the most part five9 accomplishes all of our needs. We can provide support faster to customers because of this ### 10. Five9 works well for us **Rating:** 5.0/5.0 stars **Reviewed by:** Mark D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The customer support is very responsive. It's a cloud based service so no infrastructure setup. Billing is month to month and licensing is per user so we can scale up and down as needed. The product is stable and has excellent reporting and data download features. It was easy to integrate with our CRM. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** When you cancel a license you have to wait 30 days to realize the savings. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We were manually dialing and now we have utilized both progressive and power dialing which enabled us to reduce staffing by two-thirds. ### 11. New to Five9 and impressed so far **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa T. | LCTCS Student Information Center Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 thus far has had AMAZING customer service practices and seems very open and honest. The implementation team and our assigned support team with Five9 has been awesome. I can not speak enough praises about Allen Miller, Fredrick Veloira, Rosana Palco, Jeff Espinas, Pauline VanBackle, Kyle Shandera and Amanda Barrett have been phenomenal and so incredibly helpful! These individuals truly made me glad I chose to go with Five9 and look forward to adding more to the platform and with any additional Five9 services offered. My Five9 implementation team consisted of Rosana and Fred. They have been SO kind, informative and incredibly helpful during this process. I also am in awe of the assistance given by Jeff, my TSM and Pauline, my CSM. Allen and Kyle both assisted me with products, details and answering the hard questions (well, hard in my mind anyway!) My company moved to Five9 recently, from another CRM platform where we felt lied to and that the service wasn't good enough to keep us. The fact that we moved from a platform with feelings like that to a platform like Five9 has been a breath of fresh air to say the least! The assistance, kindness, knowledge and transparency of their products and billing is beyond impressive. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Again, I am new to Five9, but thus far I only have a few dislikes. I will preface this by saying that I have let the team know about these things and I have been told that some of these things are currently being looked into already. 1.) I do not like how the VCC and SCC reporting is separate and can not be shown on the same report. 2.) I do not like how I can access the VCC on my computer, but not my phone. I can however access SCC with both my phone and computer (which is helpful when there is an issue and I do not have my computer). 3.) I wish that the survey tool for SCC (emails and chats) could be shown on a report and attached to the inquiry in which it was taken. This would assist with individual agent customer service satisfaction. It currently only shows results as a "whole" and can not be broken down.4.) I would like to see the chat feature expanded to allow more customization (colors, logos, drop downs etc.) 5.) I would like to see that voicemails be able to be given a disposition. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Do it! **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I currently work at Louisiana Community and Technical College System. We are using Five9 to assist with all inquiries (chat, email and phone) from potential and current students enrolled in Baton Rouge Community College. We are able to use the Five9 and Salesforce platform to assist them with questions, concerns in regards to financial aid and enrollment. We also use the platforms to assist with our Work Ready U program that takes inquiries (chat, email and phone) from those who wish to obtain their high school equivalency. We are very new to Five9, but due to the platform assisting us in assisting in the inquiries problems and allowing us to assist them, we are looking into adding our systems front desk line to the platform as well. Having a platform that is easy to use, helpful to the staff and allows us to assist inquiries with their problems makes our job much easier. ### 12. Not the most awesome platform **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The auxiliary for meal. You can access the last 10 incoming / outbound calls **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Delay in some of the dials, Delay in logging out for end of shift which causes way to many calls **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Scheduling appointments for members with health insurance ### 13. Consistently the best choice in telephony partners! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin G. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 acts as a partner with clients - telephony providers (and I am familiar with many) typically treat relationships somewhat clinically, but not Five9; they are personable, professional, and consistent in working with your business to achieve your goals. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I have no complaints with Five9, and have worked with them for ~3 years in business. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Do it! **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Consistency in connectivity has been paramount for success in our relationship. Five9 not only provides 99.9%+ up-time, but they are immediately responsive when issues do arise. ### 14. The Best Cloud Contact Center Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** flexibility, scalability, support, professional services, and ease of use **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** No ability to add a hyperlink url in the no service message of chat and no ability to send basic authentication in the header of the connector post. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** don't hesitate to make the switch **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Our Customer Support, Engagement Services, Information Resource Center, Success Team and Helpdesk are all on Five9. By having their voice, chat, email and CRM integrated in one console they have all boosted productivity while providing ease of access for employees. ### 15. Great softphone software for call routing and lead management **Rating:** 4.5/5.0 stars **Reviewed by:** Ron E. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Fairly dependable service, hence the name Five9. The reporting is robust but not the easiest to figure out on your own. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** report generation from scratch can be difficult at times. the canned reports are great but modifying them or adding charts is not very intuitive. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** it's a great program and can be very powerful in helping you run your business! **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** managing call volumes. overall the program is dependable and does what we need. ### 16. Amazing Experience with Five9 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** My Account Manager, gets results in a quick and timely manner. Our TAM is extremely technical savvy and assists us with all business needs. Allowing us to maximize our system and the performance of the platform. We have received outstanding support from the customer service department as well. Before closing a ticket, they perform courtesy checks as well before they finally close the ticket. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Lack of communication from Engineers during an outage. The latest major outage there was minimum information that was provided, which severely impacted our business operations. There could have been better communication to give us a time frame on when services would be restored. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 has allowed us the ability to continue daily operations with minimum down time during the pandemic. The pandemic has caused many businesses to fail due to them using standard telephone lines, without cloud services. ### 17. Five9 effortlessly delivers an Amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander D. | Head Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The simplicity of the settings, the look and feel and also the overall placements of all elements within the application. It is user friendly, its reacts quick and allows for agents to have a stable communication experience for customer service. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I cannot really say I dislike anything about Five9 as the experience has been more than great and above all other phone softwares experiences I've had. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Its a no brainer. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** During this Covid-19 pandemic Five 9 made it easy for me to work from home. First of all, since the look and feel is so very well designed to not overwhelm the user, is easy to navigate. It is also easy to use in groups and permission listing and adding is functional and simple. ### 18. Critical For Our Telemedicine Program **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Feature rich application with multiple options for managing campaigns, agents, and lists. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Having to download the Admin exe each time I need access to Admin functionality. Also, the user help could be a little more intuitive. I believe there are better tools available to improve the relevance of search results. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Ability.to record phone calls. Ease of use for remote medical professionals. Private labeling ANI and DNIS. ### 19. Response time to known issues! **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The open communication between our TAM and Management. When there is an issue, He responds quickly. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The length of time in which some issues are fully resolved. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Keeping our work from home agents software up-to-date. Without having workstations on a power scheme, It is sometimes difficult to keep the software current, It's good to know that Five9 software auto-updates quickly so the workflow is not disrupted. ### 20. Customer Service Advisor at home with ease! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I love how compact it is. All settings and user needs are in one easy place. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It randomly disconnects me at times while I'm working **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I'm making calls to customers, signing into my shifts and can keep track of call statistics such as my length of call time. ### 21. Dial **Rating:** 5.0/5.0 stars **Reviewed by:** Tierra O. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Autodial, I can check my production, see how many sales I got, and code calls **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I like everything what more could I ask for **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Its a smooth easy to navigate dialing software no issues at all ### 22. It's a great software, and very stable **Rating:** 4.0/5.0 stars **Reviewed by:** Scott R. | Training Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I love the supervisor, call recording functions, and the advanced reporting available. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It's not always the most intuitive, some of the report layouts can be confusing when you are trying to customize a report. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** you can track every single call that is used in Five9, and allows us to keep good tabs on the agents that use the software. Working from home, this is a great way to track agent productivity. We are also able to monitor and chat directly through five9 with newer agents that makes training easier to coach agents during live calls. ### 23. Five9 Communication Center **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Development, onboard if and launch were seamless. I truly cannot compliment that process enough. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** In the past 6-8 months every time maintenance service or behind the scene work is done at Five9 we seem to experience service disruptions. We report it; it’s corrected and then the next service or work occurs and we are impacted. It seems to me that testing should be done before deploying whatever you are doing to mitigate this. The apology and assistance to rectify are appreciated, but this should not be occurring repeatedly. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** The system has worked for us in tens of linking phone and email data with our platform. As the coronavirus crisis hit it enabled us to transition to remote working. ### 24. TD Review **Rating:** 5.0/5.0 stars **Reviewed by:** Todd D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The system is heads above others in my experience. Great application and support. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I dont have much to list here, the third party dashboard could be easier to configure. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Try to minimize complexity of the environment... **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Auto dialing campaigns....and data integrations. ### 25. Five9 has been an important partner for us. **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | President and CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 has tremendous flexibility, which we have been able to leverage to find new clients. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** We have not encountered any real downside to our relationship with Five9. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Just the same advice that I would to anyone switching voice software - pay special attention to the time needed to switch trunking/Resporg. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We have been able to fend off attacks from a competitor using Five9 technology, and have turned the tables on them, going after their clients. ### 26. CAC associates provider since 2014. **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | Level 2 Official, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Reliable service with only a rare occasion of minor downtime. Last provider was down frequently. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Support can be a bit time consuming for users **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Recommened **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Our ACD provider! ### 27. Strong tools for contact centers **Rating:** 4.5/5.0 stars **Reviewed by:** DJ M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The up-time has been well above average. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Some of their tool need to be updated to more modern formats. However, I believe this is in process. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Our outbound and inbound contacts have increased in efficiency. ### 28. Very Happy Long Term Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The accountability provided by reporting. (The Data) **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Wish it naturally had more web hook triggers. Will be looking into Windu at some point **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** List dialing is more effective and customized call paths ### 29. Five9 is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Cat S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I love how easy it is to pull reports. It makes life so much easier when trying to keep track of my agents. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There is really not much I can say I dislike. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** If you like reporting features, Five9 is the way to go. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I am able to see things in real time and adjust the dialer accordingly to be sure to get the most production possible. ### 30. Five9 is like a partner and not only a service provider **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Relationship to our TAM over many years and to our account managers Constant improvement and system stability and reliability efforts. Frequent rollout of major updates and enhancements. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Sometimes tracing a VOIP issue can be cumbersome and difficult. With additional help from the local ISP and Five9 engineers we sometimes locate the issue. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Redundancy, DR, and constant software improvements. ### 31. Five9 allows me to interact with my clients and store useful information and notes in our CRM system **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph H. | Account Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like that Five9 comes with what we call a "dialer" setting. It allows us to set our mode to ready and then calls through our accounts for us. The reason that I enjoy it the most is due to the fact that it places the calls on its own cadence depending on how you disposition the last call. If you disposition as a Left Voicemail for the last interaction, then Five9 knows not to call that customer again for at least the next 7 days. It's cool for the fact that it will determine the next touch point via the phone for you based on previous interactions. Also enjoy the way that you can click on a number through SalesForce and it will automatically place that number in your phone system, rather than having to dial or type the whole thing out. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** What I dislike about Five9 is the disposition settings. They have a few dispositions, but sometimes you run into a situation where there is no disposition, therefore you are taking best guess. As mentioned in my previous comment, the dispositions which are based on your last interaction with the customer determine the next steps in the cadence of reaching back out to them. For me, if I do business with a customer and I know that I have not only met their needs, but drained their budget at the same time then I'd rather not contact them for some time. Other than the dispositions, the only other issue I have is with the dial count. It is not always, and hardly ever is 100% accurate with how many dials you actually make a day. Keep up with it on paper to compare with Five9. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** If you are looking for better data tracking and something to help push those employees over the edge into the uncomfortable waters they might normally not venture out into..do it! **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Cadences in the work flow. It helps by keeping you in line with a number of people that you physically could not keep up with on your own time with your own resources. Benefits have been that it helps me drum up new business by placing either new or super old customer calls in my dialer that I would otherwise not have reached out to those people. ### 32. Five9 for Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 is an efficient tool for making dials **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Five9 often has technical issues and can crash in the middle of a call. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Make sure to have a backup phone system in case Five9 crashes. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I am able to quickly make dials and call clients. This speeds up the process to get to the next client quicker. ### 33. Great Product, reactive support **Rating:** 5.0/5.0 stars **Reviewed by:** Adam R. P. | Senior Director | Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The features are unmatched compared to what I have seen elsewhere, admin is simple and the support team is incredibly responsive and willing to assist **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** At times, the support team does not 100% solve my issue. Never for a lack of trying. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Improved analytics on what it driving our call volume. ### 34. Online Retail Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Five9 provides me with the flexibility and support to adapt to the ever changing behaviors of our customers. Enhanced IVR and routing allows us to service those customers faster. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** As with any hosted solution, losing day to day control over a critical piece of your infrastructure is a daunting task. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Five9 has allow us to scale during our peak periods without employee multiple telephony resources that we've had to in the past. We can adapt to our business model when and how we want to. ### 35. Best Call Center Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The thorough setup and support. The great tech and explanation of all functions and how best to use all options even with a small call center. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It's a bit time consuming for the setup and all the training but worthwhile. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** They made the process of setting up our own in house call center simple, quickly like we had asked, and provided so much training that we weren't expecting. Plus our implementations manager, Karlo, was stellar at explaining everything and taking the time to answer all questions. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Keeping track of inbound and outbound calls, having a platform for all agents to login and work from. Benefits are that we now can track hours, where we are lacking for customer retention, and can see peak volume hours. ### 36. Good customer service, quick resolutions to any problems we have had. **Rating:** 4.5/5.0 stars **Reviewed by:** Ron E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Easy to use, easy to train new employees how to use **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The only thing that I don't like is not being able to run a report that is longer than 60 days old. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Five9 is very user friendly, you don't have to be a computer genius to use it. Customer service has been great, support has been great. We haven't had to use support very often but everytime we did they resolved our issues very quickly. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** One stop for all incoming clients with our answering service. ### 37. Five9 customer experience journey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** One of the leading CCaaS service provider, it provides all CX feature under one umbrella including PSTN services. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** its hard to get Five9 team response when actually need support **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Five9 is one of top customer experience service provider as on today. It has out of the box solution for multichannel requirements of all industries across the globe **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** CX requirement for my customers, i have evaluated CX offering from Five9 and found it is most suitable for all customer segment. ### 38. GREAT SERVICE AND GREAT ORGANIZATION **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** VERY HELPFUL SERVICE. PROMPT RESPONSES MOST OF THE TIME. VALUABLE INFORMATION. HELPFUL TUTORIALS **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** SOMETIMES WE HAVE PROBLEMS IDENTIFYING DIALER ISSUES. OFF SHORE REP LANGUAGE BARRIER SOMETIMES. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** AWESOME SERVICE **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** DIALER ISSUES. ABANDON RATES. HAVING STAFF AVAILABLE TO ANSWER QUESTIONS/PROBLEM SOLVE. ### 39. Full service partner for IVR solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Seamless integration for the portfolio of products. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Nothing to note, the services channels and sales channels are well integrated. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Make sure you understand the limitations of the 3rd party integrations and accept those risks prior to implementing. This was not a game stopper but I wish I would have known the ServiceNow integration issues first so I could plan around it. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** My former products were siloed, this synced with ServiceNow providing insights on one platform. ### 40. Five9 Review **Rating:** 4.5/5.0 stars **Reviewed by:** Amarnath M. | Lead Information Architect/ Senior Database Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Very easy to use from both user perspective and administration perspective **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Agent and the administration profile works good on Chrome and not on IE **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Very easy to track the tickets closed by our agents through email. ### 41. Great services! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like that the software is very user friendly. I like how well it works, we have very little if any issues using them. Love how it works. I recommend them 100%. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** That it is hard to reset your password if you have to. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** I would recommend it. Its great software and will help your business grow. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Able to do more work more effectively. I can use less people to do more work. ### 42. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Megan W. | Daily Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** I like that the Five9 platform is easy to use for admin, supervisors, and agents. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** I don't believe there has been anything that I have disliked during our partnership with Five9. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** I don't know that there are any recommendations I would have for companies considering a partnership with Five9; however, I highly recommend the platform as well as their team of experts. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Currently, no issues that we are working on with Five9. Benefits are reliability and support. ### 43. Five9 is a Fantastic Contact Center Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tom D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The flexibility of adding/removing users **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** No dislikes here, we are big Five9 fans! **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We have improved our sales and customer service efforts across the board with timely and effective communication through Five9 ### 44. Dialer campaigns that do all the work! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The most helpful feature of the dialer is when the calls gets served up to our agents. Calls are being served up to them to maximize efficiency. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The Virtual Call Center -administrator is outdated and can use an upgrade. One feature we need is the ability keep our column settings the way we updated - reverts back to default every time we log back in. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Our agents are maximizing their time with their customers. ### 45. Integrative Success! **Rating:** 4.5/5.0 stars **Reviewed by:** Jason T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** The integrative features for salesforce are the best! **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** The support during outages/issues is sometimes lacking or delayed **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** You wont regret the change! **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Being able to have files seamlessly pop for incoming and outgoing calls ### 46. We've had a great experience overall. **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Helpful TAM, easy to use and configure the admin **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** We continue to look for more functionality **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Make use of the TAM role - they can go a long way towards building expertise in your own organization. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** We were able to very quickly and easily move to a remote work situation when required from COVID. Also adjusted easily to an altered work week. ### 47. Five 9 sales incoming calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** User friendly easy to use, our company has used it for many years , it's solid **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** Limited options ,needs some updating, other than that we love it **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** Works solid for a dialer and manages calls completely **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Connecting it to our file maker that tracks our sales is sometimes a problem ### 48. Great service and Product Knowledge **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Account Manager's engagement/support and Technical Account Manager's service. There's a true sense of partnership with Five9. Their goals are our goals. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There's really nothing not to like about Five9. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** Enabled us to receive all our traffic in a multichannel environment. Robust reporting and ability to make quick changes as our business needs evolve. ### 49. Easy auto-dialing integrated with Salesforce **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** It is easy to use and drastically speeds up dialing so allows me to reach more prospects more quickly and convert more sales as a result. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** It can have errors periodically that prevent leads from coming through which can halt business so is helpful to have an alternate calling option if it is having issues. **Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform:** It makes calling easy so is ideal for inside sales roles where a high volume of calls needs to be completed in the most efficient way possible. Especially when juggling a high volume of leads it will just keep them coming quickly one after another. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** It integrates seamlessly with Salesforce so when a client calls in it immediately pulls up all of their information and notes so I do not have to scramble to look up that information. Easy to check voicemails, add others to a conference call, and has great audio clarity when making calls for easy communication with clients. ### 50. Five9 For Large Call Centers with High Volume **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2020 **What do you like best about Five9 Intelligent Cloud Contact Center Platform?** Switching to Five9 has played an amazing role in the growth and efficiency of our call center. **What do you dislike about Five9 Intelligent Cloud Contact Center Platform?** There is not anything specific that I dislike, other than that our call recordings are not saved in Five9 from multiple months back, but that may just be a setting. **What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?** I experience the issue that our call recordings are not saved in Five9 from multiple months back, but I'm not sure if that may just be a setting. It has helped us with efficiency, reporting, remote work, and more. ## Five9 Intelligent Cloud Contact Center Platform Discussions - [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) - 1 comment, 1 upvote - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments - [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) - 1 comment - [View Five9 Intelligent Cloud Contact Center Platform pricing details and edition comparison](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+15%3A13%3A03+-0500&secure%5Bsession_id%5D=b04095f3-f87a-47d3-8ba3-0c942dedced6&secure%5Btoken%5D=d0277a340cb51e60f847dcc9d5377622effb19022ab4417f8791726aed17f2f9&format=llm_user) ## Five9 Intelligent Cloud Contact Center Platform Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Cresta](https://www.g2.com/products/cresta/reviews) - [CrestGPT](https://www.g2.com/products/crestgpt/reviews) - [DARWIN](https://www.g2.com/products/superior-integrated-solutions-darwin/reviews) - [Maple CRM](https://www.g2.com/products/maple-crm/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Reach](https://www.g2.com/products/encoura-reach/reviews) - [Reach Reporting](https://www.g2.com/products/reach-reporting/reviews) - [Sagent Data Flow](https://www.g2.com/products/sagent-data-flow/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Smart Connector for SAP C/4HANA](https://www.g2.com/products/smart-connector-for-sap-c-4hana/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) ## Five9 Intelligent Cloud Contact Center Platform Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Compliance** - Regulations - Updates - Exemptions **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation **AI Compliance** - Regulatory Reporting - Automated Compliance - Audit Trails **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Reporting** - Reports & Analytics - Data Transfer Tools **Management** - Scrubbing - Blocking - Campaign Management - Screening **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Task Execution - Problem Solving **Risk Management & Monitoring** - AI Risk Management - Real-time Monitoring **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Integration** - Phone Systems - Marketing & CRM - Third-Party **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Lifecycle Management** - Lifecycle Automation **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access Control and Security** - Pole-based Access Control (RBAC) **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Collaboration and Communication ** - Model Sharing and Reuse **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Governance Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Automation** - Customer Interaction Automation **Autonomy** - Adaptive Responses - Task Execution - Problem Solving ## Top Five9 Intelligent Cloud Contact Center Platform Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,466 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)