Compare Five9 Intelligent Cloud Contact Center Platform and NiCE CXone 
At a Glance
Market Segments
Mid-Market (56.9% of reviews)
Mid-Market (52.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $71.00 1 Agent Per Month
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(599)4.1 out of 5
Market Segments
Mid-Market (56.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformNiCE CXone
Star Rating
(1,728)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that the Five9 Intelligent Cloud Contact Center Platform excels in user-friendliness, with many users highlighting its intuitive interface and ease of learning. One user mentioned, "Very user friendly and very easy to learn, I use it every day for work," which suggests a smooth onboarding experience for new users.
- Users say that NiCE CXone Mpower offers robust performance tracking features, allowing teams to efficiently review their daily activities. A reviewer noted, "I like how it provides different features for us to review our performance," indicating that it is a valuable tool for monitoring agent productivity and customer interactions.
- According to verified reviews, Five9 stands out for its intelligent call routing capabilities, which help connect customers quickly to the right agents. Users appreciate this feature, stating that it "makes call handling and customer communication much easier," enhancing overall customer satisfaction.
- Reviewers mention that NiCE CXone Mpower provides excellent reporting capabilities, with one user praising its ability to "pull calls from reports in an efficient manner." This feature is crucial for teams looking to analyze call data and improve service quality.
- G2 reviewers highlight that Five9's integration with CRM systems is a significant advantage, as it allows agents to access customer information seamlessly. Users have noted that this integration "helps ensure customers are connected quickly to the right person," which can lead to faster resolution times.
- Users report that while NiCE CXone Mpower has a slightly higher overall satisfaction rating, it faces challenges in user-friendliness compared to Five9. Some users find it less intuitive, which can impact the speed at which new team members become proficient with the platform.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableNiCE CXone
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableNiCE CXone
Free Trial is available
Ratings
Meets Requirements
8.4
489
8.7
1,192
Ease of Use
8.4
498
8.7
1,209
Ease of Setup
8.0
356
8.0
451
Ease of Admin
8.0
301
8.3
439
Quality of Support
8.3
470
8.3
1,112
Has the product been a good partner in doing business?
8.6
299
8.2
436
Product Direction (% positive)
7.5
485
8.2
1,109
Features by Category
Ticket and Case Management
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Platform
7.3
8
8.3
7
7.9
57
9.1
11
9.2
10
8.8
7
8.7
9
8.8
7
8.1
9
8.8
7
8.3
8
8.3
7
Dialing Options
8.9
143
|
Verified
8.9
311
|
Verified
8.8
137
|
Verified
9.0
287
|
Verified
6.2
7
Not enough data
Agent Tools
8.8
121
|
Verified
9.0
263
|
Verified
8.7
133
|
Verified
8.9
276
|
Verified
8.9
145
|
Verified
9.2
313
|
Verified
Automation
8.3
126
|
Verified
8.8
230
|
Verified
8.7
123
|
Verified
9.0
247
|
Verified
8.4
118
|
Verified
8.9
210
|
Verified
Agentic AI - Auto Dialer
5.6
9
Not enough data
5.9
9
Not enough data
AI Capabilities - Auto Dialer
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Not enough data
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.4
50
9.0
253
8.4
49
9.0
237
8.4
51
8.8
263
Engagement
8.3
48
9.0
238
8.3
55
9.0
250
8.3
49
8.8
238
Performance
8.8
55
8.9
238
8.9
51
9.2
256
Generative AI
6.1
11
5.2
18
6.4
11
5.4
18
Channels
8.9
229
|
Verified
9.1
626
|
Verified
7.5
171
|
Verified
8.5
326
|
Verified
7.8
168
|
Verified
8.5
352
|
Verified
7.4
162
|
Verified
8.3
296
|
Verified
7.5
170
|
Verified
8.5
350
|
Verified
Generative AI
6.2
58
7.0
48
Functions
8.8
255
|
Verified
8.8
653
|
Verified
8.8
255
|
Verified
9.0
692
|
Verified
8.7
229
|
Verified
8.9
547
|
Verified
8.1
163
|
Verified
8.7
386
|
Verified
8.7
192
|
Verified
8.8
458
|
Verified
8.8
214
|
Verified
8.9
553
|
Verified
8.8
208
|
Verified
8.8
556
|
Verified
8.6
189
|
Verified
8.7
497
|
Verified
Agentic AI - Contact Center
6.2
33
8.1
6
7.3
36
7.8
6
Feature Not Available
8.3
6
6.7
34
7.8
6
Administrative
8.2
228
|
Verified
8.6
516
|
Verified
8.7
246
|
Verified
8.9
546
|
Verified
8.3
261
|
Verified
8.6
643
|
Verified
8.7
200
|
Verified
9.0
513
|
Verified
8.3
171
|
Verified
8.9
431
|
Verified
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.4
49
|
Verified
9.3
289
|
Verified
8.6
51
|
Verified
9.2
280
|
Verified
8.2
50
|
Verified
8.9
226
|
Verified
8.1
49
|
Verified
9.0
227
|
Verified
6.7
47
8.6
177
|
Verified
Administration
8.0
49
|
Verified
8.9
230
|
Verified
8.1
53
|
Verified
9.2
271
|
Verified
8.1
54
|
Verified
9.0
295
|
Verified
8.2
47
|
Verified
8.7
220
|
Verified
8.3
45
|
Verified
9.0
227
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
91
8.6
32
6.8
87
7.5
27
8.3
95
8.8
34
8.7
100
9.2
38
8.6
97
8.6
35
8.5
95
9.4
31
8.9
99
9.3
37
Generative AI
6.1
29
Feature Not Available
Workforce Management
8.9
92
9.4
36
8.9
92
9.0
33
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
95
9.4
38
8.7
99
8.8
39
Customer Support
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Not enough data
Automation
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Not enough data
Generative AI
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Not enough data
Communication
8.8
55
Not enough data
8.9
56
Not enough data
8.1
49
Not enough data
8.4
52
Not enough data
8.1
43
Not enough data
Internal Use
7.9
57
9.1
11
8.0
46
Not enough data
7.7
45
Not enough data
8.3
47
Not enough data
7.9
49
Not enough data
8.4
49
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Self-Service Platform
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
6.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
Contacts
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
Insights
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and NiCE CXone are categorized as Contact Center, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Speech Analytics, Help Desk, Digital Customer Service Platforms, Contact Center Knowledge Base, Proactive Notification, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Customer Service Automation
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Conversational Support, Omnichannel Commerce, ServiceNow Store Apps, UCaaS Platforms, Call Compliance, Customer Communications Management, Live Chat, Social Customer Service, AI Agent Builders, Salesforce AppExchange Apps, AI Governance Tools, AI Agents For Business Operations, and Outbound Call Tracking
NiCE CXone is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NiCE CXone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.9%
Financial Services
8.0%
Insurance
7.1%
Information Technology and Services
6.4%
Telecommunications
5.3%
Other
64.3%
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.1%
Hospital & Health Care
5.8%
Other
60.5%
Alternatives
Discussions
What is Five9 used for?
1 Comment
BP
A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. Read more
Does it ever pause or get frozen after a call
2 Comments
AA
In three months of use, 40 hours a week.... Not that often thankfullyRead more
What is NICE CXone used for?
1 Comment
SI
NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good...Read more
Can I use this application for auto dialed jobs?
1 Comment
LH
Yes. This software has a option with chat, email and voice dailRead more
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