FacilityOS Reviews & Product Details

FacilityOS is a global leader in facility, asset and visitor management. The integrated FacilityOS platform is supported by robust reporting, turnkey onboarding, and extensive configurability and empowers organizations to streamline and automate operations to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. FacilityOS is comprised of interoperable modules for visitor management, emergency and evacuation management, contractor compliance management, asset and logistics management, and PIAM and access control. Each FacilityOS module can function independently or in combination to maximize the platform's impact. Visitor Management Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and company in compliance has never been easier. Emergency and Evacuation Management EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting. Contractor Compliance Management ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. Asset and Logistics Management Designed to optimize chain of custody processes, LogisticsOS combines user-friendly functionality with powerful tracking and clear audit trails to help eliminate lost items and improve accountability across your organization. Physical Identity and Access Management SecurityOS extends the benefits of Access Control to visitors, contractors and other temporary guests enabling you to securely issue, track and manage physical facility access. Streamline and automate permission provisioning while increasing control and visibility. Powered by proven technology, people and processes, FacilityOS is reimagining how organizations can keep their people and their facilities safe, secure and compliant.

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FacilityOS

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FacilityOS Community

Languages Supported

Amharic, Arabic, Bengali, Bulgarian, Danish, German, Greek, English, Basque, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Macedonian, Burmese, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Somali, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

FacilityOS is a tablet-based visitor registration and management platform that streamlines the check-in process by capturing images, sending instant visitor notifications, printing custom badges and collecting signatures it tracks every visitor at the facility and allows user to easily retrieve visitor data as well as export it for further analysis all information and documentation is encrypted and stored in a secure cloud for as long as need.

Overview by

Jeff Gladwish

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

FacilityOS Integrations

(4)

Verified by FacilityOS

FacilityOS Media

FacilityOS Demo - FacilityOS - A Modular Facility, Asset and Visitor Management Platform to Help Optimize Safety, Security and Compliance Protocols

FacilityOS™ is a facility management platform used by security professionals, EHS managers, facility managers, compliance teams, and operational leadership to drive safety, security and compliance across complex facilities around the world. FacilityOS powers complex enterprises – such as manufact...

FacilityOS Demo - VisitorOS - Keep track of On-Site Visitors

Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and your company in compliance has never been easier. In today’s complex world, entry point processe...

FacilityOS Demo - EmergencyOS - Digitize All Stages of Emergency Management

Designed to automate and improve emergency evacuation processes, EmergencyOS provides digital oversight at each stage of an organization’s emergency response – from alerts and evacuation management through to coordinating the return-to-work and post evacuation reporting and analytics. Reduce ...

FacilityOS Demo - ContractorOS - Centralize and Automate Contractor Compliance

ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. ContractorOS simplifies compliance manageme...

FacilityOS Demo - LogisticsOS - Track Packages Across the Entire Chain of Custody

LogisticsOS is a robust logistics management solution built to optimize chain of custody processes. Its user-friendly design, comprehensive tracking features, and clear audit trails help eliminate lost items while improving efficiency and accountability across your entire organization.

FacilityOS Demo - SecurityOS - Extend the Benefits of Access Control to Visitors

Extend the benefits of Access Control to visitors, contractors and other temporary guests. With SecurityOS, you can issue, track and manage temporary physical access for facility visitors. Streamline and automate permission provisioning while increasing security and visibility.

Official Downloads

(5)

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Success Story - Menkes Property Management

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GREG W.

Loss Prevention manager

Small-Business (50 or fewer emp.)

2/11/2025

"iLobby makes it easy to sign in visitor. it also helps me to keep track of all visitors."

5/5

What do you like best about FacilityOS?

I like most that its a digital system for me to use to sign in visitors Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

So far, i havent come across anything negative. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thanks for sharing your experience. We're glad FacilityOS has made it easier to manage visitor sign-ins and helped reduce the need for additional front desk resources. It’s great to hear our solution is working well for you—we appreciate your feedback!

Verified User in Security and Investigations

Small-Business (50 or fewer emp.)

2/13/2025

"A great experience"

5/5

What do you like best about FacilityOS?

The swiftness in the program itself is just absolutely incredible. I love how responsive it is and when takes the picture it never tends slow up or anything!! Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Not much probably would like to see a dark mode and also a function to to pair up like workers, contractors and employees with their kids short functions like that could really help the app grown exponentially. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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We appreciate you sharing your experience! It’s great to hear how responsive FacilityOS has been for you, particularly when it comes to capturing photos and keeping everything running smoothly. Thanks for the suggestions as well - we've passed them along to our team. We're glad the system has been reliable and easy to use!

Brian K.

IT Senior Analyst

Enterprise (> 1000 emp.)

11/15/2024

"iLobby Visitor Management is the Best Option"

5/5

What do you like best about FacilityOS?

At our organization, we have successfully implemented iLobby (Visitor OS) across multiple sites. This visitor management system has proven to be an excellent solution, offering enhanced security—particularly through visitor pre-screening—streamlined check-in processes, and improved audit readiness with robust data retention, reporting analytics, and NDA integration.

What has impressed me most about iLobby is its scalability/ease of integration and exceptional customer service. I have seamlessly deployed the iLobby Visitor Management solution at various sites across the United States and plan to expand its implementation to locations in Mexico and Canada in the near future.

The system is user-friendly and arrives fully configured, significantly reducing setup time. Additionally, our account representative, Chase, has been incredibly attentive, consistently providing prompt solutions and thorough answers to any questions or concerns. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

For businesses with the budget to accommodate these additional costs, iLobby delivers a highly customizable and efficient solution. For those with more constrained budgets, it’s worth carefully evaluating which features are essential to ensure cost-effectiveness. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

The iLobby Visitor OS solved the challenges of efficiently managing visitor access, enhancing security, and ensuring compliance with regulatory requirements. My company had previously used Sine (Honeywell Forge) and Envoy visitor management systems, but both experienced frequent downtime. This led to reliance on manual methods of visitor management, which were time-consuming, prone to errors, and insufficient for safeguarding the premises.

iLobby automated and streamlined the check-in process, enabling pre-registration, pre-screening, and real-time notifications to hosts. This significantly improved the visitor experience while reducing administrative burdens. Additionally, iLobby addressed the need for heightened security by verifying visitors' identities, maintaining detailed records of all entries and exits, and integrating with NDAs and other compliance measures. This made the system particularly effective in our environment with strict audit and safety requirements. Its robust analytics and reporting tools provided actionable insights, helping us track visitor activity and ensure accountability. iLobby’s scalable design ensured consistent management across sites, making it a comprehensive solution to our visitor management challenges. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for sharing such thoughtful feedback! We’re thrilled that iLobby has been an effective solution for enhancing security, streamlining check-ins, and meeting compliance requirements across your multiple sites. It’s fantastic to know that our scalability, user-friendly setup, and attentive support—especially from Chase—have positively impacted your operations. We’re excited to continue supporting your team as you expand into new locations in Mexico and Canada.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

11/14/2024

"Improve the first impression of the business when you invite someone important."

5/5

What do you like best about FacilityOS?

This system allows you to go from a manual process to a paperless one with more efficient approval flows, and it also allows the site manager to have better visibility about the personnel who have checked in. In case of an emergency, it is easier to know who is inside the site in case of evacuation or drill. Ease of integration of a new site and the implementation is very simple, in addition there is relevant information for implementation and very useful in the portal. This system allows a better presentation of your business to visitors. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

If a personalized improvement is required, the implementation time may vary depending on the availability of the ilobby team. The Bluetooth connection between iPad and printer is not the most stable. Customer support is not the fastest. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

This helps to improve safety mainly. During pre-registration the visitor is aware about the hazards at the site tthrough viewing safety videos and recommendations before visiting us and signing the commitment to follow the recommendations. In addition, site security personnel have visibility of all visits. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for your thoughtful feedback! We’re glad to hear that iLobby has made it easier to manage visitor check-ins, improve safety, and provide greater visibility for site managers. It’s great to know that our solution has been valuable in sharing safety information and ensuring a smooth and professional visitor experience.

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

2/11/2025

"Ilobby desk portal"

4/5

What do you like best about FacilityOS?

service is very good, with quick follow up on questions. the system is easy to use and the customizability is pretty good. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

i wouldnt say its a dislike, but it would be a nice feature if the customizable forms were more interactive; say I have someone sign in and there could be a form they actually fill out by choosing as an example a b or c for lets say have you read our policy a yes b no c I have but have questions etc Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thanks for sharing your experience! We're glad to hear that FacilityOS been easy to use, with helpful customization options and responsive support from our team. It's great to know our solution is helping you meet your visitor tracking and security requirements. We appreciate your suggestion about making forms more interactive and have shared that with our Product team. Thanks again for your feedback.

Brett W.

Chief Technology Officer

Mid-Market (51-1000 emp.)

2/10/2025

"Excellent product and support team to automate and document company visitors"

5/5

What do you like best about FacilityOS?

The support, ease of use from the admin, config, and user interface side, adding custom features without timely and costly backend programming, and overall performance. The system works great and easily integrates within your network environment, notifications are in real-time, we have taken out the human element of our reception area which allowed us to refocus staff. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I have yet to find any downsides. The support is great, pricing and terms are great. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thanks for sharing such a thoughtful review. It’s great to hear that FacilityOS has improved your visitor management processes. We're especially glad the solution’s ease of use, real-time notifications, and smooth integration have been working well for you. We appreciate your feedback and are glad to be part of your operations!

Philip H.

Assistant Principal / Safety and Security Coordinator

Mid-Market (51-1000 emp.)

2/6/2025

"Always works and does what we need to keep our school safe"

4.5/5

What do you like best about FacilityOS?

The hardware is provided by the company. This ensures that you are not relying on an app which may not work. Also it can be as robust or as simple as you would like for it to be. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The ID scan feature is not as intuitive as the other features, but it works great. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for sharing your experience! We're glad to hear FacilityOS has provided a dependable and flexible solution for your school’s visitor management needs. It's great to know that the hardware and customizable setup have been valuable for your team. We appreciate your feedback and are proud to support your efforts to keep your school safe.

Jason D.

Sr. HSE Manager

Mid-Market (51-1000 emp.)

2/11/2025

"Solid Performance, Easy Setup, Great Support Team"

5/5

What do you like best about FacilityOS?

Solutions oriented toward emergency management, lobby management, visitor/guest management, and the recordkeeping associated with managing it all. Very little integration and implementation. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

If you're looking for a solution to emergency management, lobby management, visitor/guest management then there's not much to dislike about iLobby's product. Very much centered around the users needs. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

Automation of visitor notification, tracking of visitor/guest completion of plant-specific requirements prior to arriving on site, and ability to 2-way communicate with some, none, or all of the employees in the event of an emergency. Flexibility exists with emergencies such as active shooter, severe weather, fire, and lockdown situations. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for sharing your experience! We're glad to hear FacilityOS has been a strong fit for your emergency management and visitor operations—from streamlined sign-ins to real-time communication during critical events. It’s great to know the setup was simple and that the system is meeting your team’s needs.

thujenth b.

Security Manager

Mid-Market (51-1000 emp.)

2/26/2025

"iLobby System: Good for Business"

5/5

What do you like best about FacilityOS?

Easier to navigate

Customer friendly

Everything is smooth, faster

Easier to update the setting for the site without having to reach out to the support team

Customer support team is really friendly and quick

Useful through the whole day without any interruptions

Easy to install and use

Easy to implement the system Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

It lacks the ability to add more people to reach information about contractors or visitors signing in. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for your feedback! We're glad to hear FacilityOS has made things smoother and faster for your team—from installation to daily use. It’s great to know that streamlined contractor sign-ins and easy access to visitor information have made a positive impact.

Verified User in Banking

Mid-Market (51-1000 emp.)

10/29/2024

"Good customer support is extremely important for any product we purchase"

5/5

What do you like best about FacilityOS?

Our company is unique in a corporate setting due to the requirements we have to satisfy. Most companies do not have to deal with the same requirements and a lot of products are not compliant for us to use off the shelf. Anton and the staff at iLobby have really helped us make their product fit our needs and helped us integrate it into our daily operations here. Their quick response to requests and thought out answers shows me how flexible they and their product really are. The system is personalized for our company and very easy to use. It is something that we use daily multiple times a day. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The system is still rather new to us and again we have unique circumstances here. Every time we run into a snag, iLobby support has been there to provide an answer or a work around so we can get all of the benefits of their system. Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

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Thank you for sharing your experience! We’re so glad to hear that iLobby has been a flexible and supportive solution for your unique needs and that it’s helping streamline your audit and inspection processes. We’ll pass your kind words along to Anton and the team—they’ll be thrilled to know they’ve made a difference.