--- title: FacilityOS Reviews meta_title: 'FacilityOS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 263 reviews by the users' company size, role or industry to find out how FacilityOS works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 263 scale: '5' date_modified: '2026-07-13' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # FacilityOS Reviews **Vendor:** FacilityOS **Category:** [Visitor Management Software](https://www.g2.com/categories/visitor-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 263 ## About FacilityOS FacilityOS is a global leader in facility, asset and visitor management. The integrated FacilityOS platform is supported by robust reporting, turnkey onboarding, and extensive configurability and empowers organizations to streamline and automate operations to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. FacilityOS is comprised of interoperable modules for visitor management, emergency and evacuation management, contractor compliance management, asset and logistics management, and PIAM and access control. Each FacilityOS module can function independently or in combination to maximize the platform's impact. **Visitor Management** Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and company in compliance has never been easier. **Emergency and Evacuation Management** EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting. **Contractor Compliance Management** ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. **Asset and Logistics Management** Designed to optimize chain of custody processes, LogisticsOS combines user-friendly functionality with powerful tracking and clear audit trails to help eliminate lost items and improve accountability across your organization. **Physical Identity and Access Management** SecurityOS extends the benefits of Access Control to visitors, contractors and other temporary guests enabling you to securely issue, track and manage physical facility access. Streamline and automate permission provisioning while increasing control and visibility. Powered by proven technology, people and processes, FacilityOS is reimagining how organizations can keep their people and their facilities safe, secure and compliant. ## FacilityOS Pros & Cons **What users like:** - Users appreciate the **ease of use** of FacilityOS, facilitating efficient sign-ins and seamless integration for daily operations. (53 reviews) - Users commend the **responsive customer support** from FacilityOS, customizing their experience effectively and ensuring seamless integration. (32 reviews) - Users value the **simplicity of the sign-in process** with FacilityOS, enhancing efficiency and guest management seamlessly. (30 reviews) - Users find the **implementation ease** of FacilityOS outstanding, supported by excellent customer assistance throughout the process. (28 reviews) - Users commend the **easy setup** of FacilityOS, highlighting its reliability and seamless onboarding process. (25 reviews) - Users value the **customization options** in FacilityOS, allowing tailored interfaces to meet unique visitor management needs. (17 reviews) - Users praise the **setup ease** of FacilityOS, noting its convenient integrations and simple onboarding process. (17 reviews) - Intuitive (16 reviews) - Notifications (16 reviews) - Efficiency (14 reviews) **What users dislike:** - Users find the **limited features** of FacilityOS challenging, particularly in accommodating large groups efficiently during sign-in. (7 reviews) - Users find the **limited functionality** of FacilityOS challenging, especially for managing large visitor groups efficiently. (7 reviews) - Users report **access issues** with the Sign Out button and difficulties with past user check-ins on FacilityOS. (5 reviews) - Users face **connectivity issues** with FacilityOS, particularly with unreliable WiFi affecting performance and printer interactions. (5 reviews) - Users find FacilityOS to be **expensive** , particularly in high traffic areas due to per-kiosk pricing and additional features. (5 reviews) - Account Management Issues (4 reviews) - Difficult Navigation (4 reviews) - Difficult Setup (4 reviews) - Inefficiency (4 reviews) - Printing Issues (4 reviews) ## FacilityOS Reviews ### 1. Amazing Addition **Rating:** 5.0/5.0 stars **Reviewed by:** Julia Y. | Human Resources/Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about FacilityOS?** iLobby has been an AMAZING addition to our security system. It has saved us numerous hours of stopping work to allow entrance to visitors. The vendor, logs into iLobby, receives their visitor badge and alerts the person that they are visiting of their arrival via text and/or email. In addition, it alerts the visitor in the event of an emergency evacuation. Super simple to implement and integrate into our current security system. We use it every day, all day long. I only wish we had invested in this years prior. **What do you dislike about FacilityOS?** The only downside to iLobby is that we didn't get it years earlier. **What problems is FacilityOS solving and how is that benefiting you?** Preventing having to stop work to allow visitors entrance. Security of knowing visitors will be alerted in the event of an emergency. **Official Response from Alla Farber:** > Thank you for sharing your feedback! It’s great to know FacilityOS has become such a valuable part of your daily operations and helped save time while strengthening your security processes. We’re especially glad to hear how smooth the implementation was and that real-time notifications are giving your team added peace of mind. We appreciate your kind words and are glad to be supporting your team. ### 2. iLobby offers an easy and intuitive way to track visitors along with excellent customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Clayton K. | Help Desk Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about FacilityOS?** User interface, customer support, ease of implementation, ability to allow visitors to pre-register/checkin, **What do you dislike about FacilityOS?** If you have multiple access points and want to offer those as visitor entrances, each one needs a kiosk and license. It would be nice to be able to link those kiosks as one location/license. **What problems is FacilityOS solving and how is that benefiting you?** Being able to track visitors and contractors at our production facilities - we now have a history of all visitors, their sign off to our facility policies, and they can be accounted for in the event of an emergency evacuation. **Official Response from Alla Farber:** > Thank you for the great feedback. We’re glad to hear that the user interface, ease of implementation, and pre-registration features have made a positive impact at your facility. It’s also wonderful to know our customer support team has been helpful throughout. We appreciate you sharing how FacilityOS is helping improve visibility, compliance, and emergency preparedness at your site! ### 3. It is a great mondern day way to track visitors. **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond C. | Senior Physical Security Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about FacilityOS?** Ease of viewing of visitors. Keeping track of who has visited in the last month. It was very easy to implement the system and to set it up. Customer service is outstanding. Having the ability to record if they are a US citizen or not. **What do you dislike about FacilityOS?** Nothing I like everything about it. I am looking to have it installed in other locations. **What problems is FacilityOS solving and how is that benefiting you?** Illegible handwriting when using paper logs. People not putting in who they are visiting. Not having a picture of the visitor if a problem rises. **Official Response from Alla Farber:** > We appreciate you taking the time to share your experience! It’s great to hear that FacilityOS has made it easier to track visitors, improve record accuracy, and eliminate the challenges of paper logs. We’re especially glad the setup was smooth and that our customer service team has been helpful along the way. It's exciting to know you're considering expanding to other locations—we're here to help whenever you're ready! ### 4. Great Software, Great Company **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia L. | Operations Excellence Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** I really appreciated Zach Schendel and teams help through the entire proceess from inquiry to project close. Prisha from the onboarding team was amazing at assisting with setup and onboarding. The software is easy to use and helps drives Ardent Mills value of simplicity. **What do you dislike about FacilityOS?** I cant say there is anything is dislike about the company or product. **What problems is FacilityOS solving and how is that benefiting you?** We went from old school, pen and paper method, to have a digital system that tracks all visitors and contractors on site. It saves time and saves paper. **Official Response from Alla Farber:** > Thank you for the kind words! We’re so glad to hear FacilityOS has supported your shift from paper-based processes to a more efficient digital system. It’s great to know the platform is aligning with your value of simplicity, and we’ll be sure to pass along your feedback to the the team. ### 5. iLobby has been a great improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about FacilityOS?** iLobby is a great way to bring in visitors without the need for a receptionist. This has allowed us to free up time for our receptionist to perform other duties. It also eliminates the need for coverage during vacations. The system automatically notifies site personnel when a visitor has arrived. iLobby is easily integrated with our current systems to allow automatic notifications. Customer support has been great. Any questions have been answered quickly. They have offered suggestions how to implement user friendly options. **What do you dislike about FacilityOS?** Thus far, we have not identified anything about iLobby to dislike. **What problems is FacilityOS solving and how is that benefiting you?** iLobby allows visitors to check in without the use of a receptionist. This has allowed the site to do more without adding additional personnel. **Official Response from Alla Farber:** > We appreciate you taking the time to share your experience! It’s great to hear that FacilityOS has helped streamline your visitor check-in process and free up time for your team to focus on other responsibilities. We’re also glad to hear that integration with your existing systems was smooth and that our support team has been responsive and helpful along the way. Thanks again for your feedback. ### 6. Great Check-in System **Rating:** 5.0/5.0 stars **Reviewed by:** Eric E. | Safety, Security, Environment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about FacilityOS?** Easy way to digitally collect sign-in records for your facilities. Easy to create multiple check-in flows based on your type of visitor. Customer support is readily available. **What do you dislike about FacilityOS?** Since it operates on a per-kiosk basis, high traffic areas can get to be very expensive if you need more than one. **What problems is FacilityOS solving and how is that benefiting you?** ILobby makes it easy to digitally collect records of visitors at your sites. It can be set up with automated host loading so you do not need to spend time manually adding and removing users from the system. **Official Response from Alla Farber:** > Thank you for your feedback. We're glad to hear FacilityOS has made it easy to collect visitor records and tailor sign-in flows to your needs. We appreciate you taking the time to share your experience! ### 7. Visitor Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about FacilityOS?** iLobby had everything the other softwares, but one of the key points was the hardware ownership. As IT, not having to buy, replace and support the iPads and label printers in several sites Globally is one of the most important factors. **What do you dislike about FacilityOS?** I don't see any downside, project implementation was great, support is fast and responsive, and all users learned how to use it quickly. **What problems is FacilityOS solving and how is that benefiting you?** We purchased iLobby to replace paper controls on our sites, it was a lot of work to keep track, print, ask contractors to sign and store the documents for months. Using ilobby we make sure all our visitors are aware of our site safety instructions and we can immediately track them in case of emergencies. **Official Response from Alla Farber:** > Thank you for sharing your experience! We’re glad to hear FacilityOS has helped you move away from paper-based processes and improved how you manage visitor safety and tracking. It’s great to know that having the hardware fully managed by our team has been a meaningful benefit for your operations—especially across multiple global sites. ### 8. Equipment works great! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about FacilityOS?** I love that the software is clear and easy to use. I also like that the equipment is reliable! I have yet to experience any issue with the ipads or printers - including connectivity. **What do you dislike about FacilityOS?** The biggest issue I've had with iLobby is that it doesn't seem to cater to large groups. For example, this morning we had 50 visitors - and only 2 sign-in kiosks in the area they were visiting. Of course, I can check them in using the software on my end. But doing it that way is very time-consuming - and it doesn't allow groups to view the documents we want them to review during their sign-in. I deal with large groups a lot and ensuring they're all signed in - quickly and efficiently - by 8:00am has proven difficult. **What problems is FacilityOS solving and how is that benefiting you?** iLobby allows team leads to have better accountability over visitors allowed into our facility. Emergency situations aside - there are dangerous areas in our facility and we want all visitors to be as safe as possible with someone who knows where they are going. **Official Response from Alla Farber:** > Thank you for your detailed feedback! We’re glad to hear the software has been easy to use and that the equipment is reliable—it’s great to know FacilityOS is helping improve accountability and safety across your facility. We also appreciate you highlighting the challenges with large group sign-ins. Our team is actively working on a new solution designed specifically to streamline that process, and we’re looking forward to sharing more soon. ### 9. Great sales team, implementation process very smooth **Rating:** 4.5/5.0 stars **Reviewed by:** Joel H. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2025 **What do you like best about FacilityOS?** iLobby is a very well designed solution. The user interface is simple and easy to use. The sales team is very responsive and easy to work with. Their implementation team has a well defined implementation process. **What do you dislike about FacilityOS?** No option to supply our own devices for price savings. Scanning drivers licenses or a QR code that we can print for visitors to scan cost extra. **What problems is FacilityOS solving and how is that benefiting you?** Digitizing visitor logs, tracking who reviews what safety materials, speeding up our emergency management. **Official Response from Alla Farber:** > Thank you for sharing your experience! We’re glad that FacilityOS has helped digitize your visitor logs, support safety tracking, and enhance emergency management. It’s also great to know the user interface and implementation process have been smooth and that your experience with our sales and onboarding teams has been positive. ### 10. ILobby review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about FacilityOS?** iLobby is a well-designed visitor management system that makes front-desk operations smoother and more efficient. The user interface is intuitive, and the system is packed with useful features like ID scanning, visitor badge printing, and automated check-ins, which enhance security and streamline visitor tracking. The ability to customize workflows and integrate with existing security systems is a major plus. Strong customer support experience. Live on site visitor log. **What do you dislike about FacilityOS?** There are a few areas where iLobby could improve. The reporting functionality, while useful, could be more flexible, allowing for more customization in filtering and exporting data. Additionally, the mobile experience could be optimized further, as some users may find navigation less seamless on smaller screens. Perhaps add capabilty to track the visitors location on site. **What problems is FacilityOS solving and how is that benefiting you?** The visitor log feature is well-structured, capturing key information such as names, phone numbers, and email addresses. This makes it easy to retrieve visitor data when needed and enhances security by ensuring that organizations have a clear record of who has accessed their premises. The ability to automatically notify hosts upon visitor check-in is another great touch, improving communication within the organization. **Official Response from Alla Farber:** > Thank you for the detailed review. We’re glad to hear FacilityOS has helped streamline your front-desk operations, enhance security, and improve visitor tracking. It’s great to know that features like automated check-ins, badge printing, and ID scanning have made a difference—and that your experience with our support team has been strong. We’ve also shared your feedback on additional reporting flexibility, mobile usability, and visitor location tracking with our Product team. Thanks again for sharing your experience! ### 11. Highly recommend iLobby **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | SQF Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about FacilityOS?** It has helped make visitor and truck driver check-ins much more efficient. I've reached out with some suggestions to help us improve our experience and they have been very accomodating with our suggestions, and have helped us implement some of them as well. I would highly recommend this company and service for anyone looking to improve their procedure for visitor and/ or driver check-ins. **What do you dislike about FacilityOS?** I would like to see the ability to customize notifications and maybe a schedule for hosts. Aside from that, everything is great so far. **What problems is FacilityOS solving and how is that benefiting you?** It allows us to easily get our GMPs in front of our visitors so that they can review and agree to them prior to entering the facility. It also allows us to easily track visitors each day. **Official Response from Jody Shaffer:** > We're glad to hear that iLobby has helped make your visitor and truck driver check-ins more efficient. We appreciate your suggestions and welcome the feedback! ### 12. Professional, willing to adapt. **Rating:** 3.5/5.0 stars **Reviewed by:** Chris P. | Sr. IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about FacilityOS?** The iLobby team has been very willing to work with us to ensure that the iLobby solution fits our needs. The team has gone to great lengths to add some custom options that best suit our organization. **What do you dislike about FacilityOS?** The biggest complaint I've heard is that the sign in process is a little confusing, particularly in that guests are often unaware that they need to scan the barcode on the back of their drivers license. **What problems is FacilityOS solving and how is that benefiting you?** As an ITAR facility and Defense contractor, we have an obligation to our customers, as well as our staff, to provide a secure facility. iLobby has helped us streamline the process of visitor management by providing ensuring that all of our visitors are logged and screened prior to admittance to our facility. **Official Response from Alla Farber:** > We’re pleased to know that iLobby has helped streamline visitor management and enhance your facility's security. We’ve also shared your feedback on the sign-in process with our Product team. ### 13. Easy and Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about FacilityOS?** It's so easy to set up, it's so easy to implement, it's so easy to get customer service, it's so easy to make updates. Everything about the iLobby experience is easy. **What do you dislike about FacilityOS?** I can't think of any downsides, but occasionally I wish it had a decision-tree level organization as we have lots of documents for visitors to sign depending on their role. **What problems is FacilityOS solving and how is that benefiting you?** iLobby is helping to connect our large campus of 5 buildings across many acres and reduce the Admin Assistant's time wasted calling, emailing, and chatting with people who have visitors. The system is also electronically documenting our visitors which we are required to do for regulatory reasons. **Official Response from Daniel Scott:** > Many thanks for the 5* review! Much appreciated. With regards to your comment about decision-tree levels, this is functionality we offer in the current version of the product. You can easily configure the workflow of the sign-in process, including which documents are presented, based on the visitor type. Feel free to email support@ilobby.com if you need help setting this up. ### 14. A great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about FacilityOS?** The swiftness in the program itself is just absolutely incredible. I love how responsive it is and when takes the picture it never tends slow up or anything!! **What do you dislike about FacilityOS?** Not much probably would like to see a dark mode and also a function to to pair up like workers, contractors and employees with their kids short functions like that could really help the app grown exponentially. **What problems is FacilityOS solving and how is that benefiting you?** The product is not really solving much but it's not lacking a lot either. For me to say that the overall product use is problematic it would have to give me a consistent headache when using it and it just doesn't. **Official Response from Alla Farber:** > We appreciate you sharing your experience! It’s great to hear how responsive FacilityOS has been for you, particularly when it comes to capturing photos and keeping everything running smoothly. Thanks for the suggestions as well - we've passed them along to our team. We're glad the system has been reliable and easy to use! ### 15. iLobby Visitor Management is the Best Option **Rating:** 5.0/5.0 stars **Reviewed by:** Brian K. | IT Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about FacilityOS?** At our organization, we have successfully implemented iLobby (Visitor OS) across multiple sites. This visitor management system has proven to be an excellent solution, offering enhanced security—particularly through visitor pre-screening—streamlined check-in processes, and improved audit readiness with robust data retention, reporting analytics, and NDA integration. What has impressed me most about iLobby is its scalability/ease of integration and exceptional customer service. I have seamlessly deployed the iLobby Visitor Management solution at various sites across the United States and plan to expand its implementation to locations in Mexico and Canada in the near future. The system is user-friendly and arrives fully configured, significantly reducing setup time. Additionally, our account representative, Chase, has been incredibly attentive, consistently providing prompt solutions and thorough answers to any questions or concerns. **What do you dislike about FacilityOS?** For businesses with the budget to accommodate these additional costs, iLobby delivers a highly customizable and efficient solution. For those with more constrained budgets, it’s worth carefully evaluating which features are essential to ensure cost-effectiveness. **What problems is FacilityOS solving and how is that benefiting you?** The iLobby Visitor OS solved the challenges of efficiently managing visitor access, enhancing security, and ensuring compliance with regulatory requirements. My company had previously used Sine (Honeywell Forge) and Envoy visitor management systems, but both experienced frequent downtime. This led to reliance on manual methods of visitor management, which were time-consuming, prone to errors, and insufficient for safeguarding the premises. iLobby automated and streamlined the check-in process, enabling pre-registration, pre-screening, and real-time notifications to hosts. This significantly improved the visitor experience while reducing administrative burdens. Additionally, iLobby addressed the need for heightened security by verifying visitors' identities, maintaining detailed records of all entries and exits, and integrating with NDAs and other compliance measures. This made the system particularly effective in our environment with strict audit and safety requirements. Its robust analytics and reporting tools provided actionable insights, helping us track visitor activity and ensure accountability. iLobby’s scalable design ensured consistent management across sites, making it a comprehensive solution to our visitor management challenges. **Official Response from Alla Farber:** > Thank you for sharing such thoughtful feedback! We’re thrilled that iLobby has been an effective solution for enhancing security, streamlining check-ins, and meeting compliance requirements across your multiple sites. It’s fantastic to know that our scalability, user-friendly setup, and attentive support—especially from Chase—have positively impacted your operations. We’re excited to continue supporting your team as you expand into new locations in Mexico and Canada. ### 16. Improve the first impression of the business when you invite someone important. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about FacilityOS?** This system allows you to go from a manual process to a paperless one with more efficient approval flows, and it also allows the site manager to have better visibility about the personnel who have checked in. In case of an emergency, it is easier to know who is inside the site in case of evacuation or drill. Ease of integration of a new site and the implementation is very simple, in addition there is relevant information for implementation and very useful in the portal. This system allows a better presentation of your business to visitors. **What do you dislike about FacilityOS?** If a personalized improvement is required, the implementation time may vary depending on the availability of the ilobby team. The Bluetooth connection between iPad and printer is not the most stable. Customer support is not the fastest. **What problems is FacilityOS solving and how is that benefiting you?** This helps to improve safety mainly. During pre-registration the visitor is aware about the hazards at the site tthrough viewing safety videos and recommendations before visiting us and signing the commitment to follow the recommendations. In addition, site security personnel have visibility of all visits. **Official Response from Alla Farber:** > Thank you for your thoughtful feedback! We’re glad to hear that iLobby has made it easier to manage visitor check-ins, improve safety, and provide greater visibility for site managers. It’s great to know that our solution has been valuable in sharing safety information and ensuring a smooth and professional visitor experience. ### 17. Ilobby desk portal **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** service is very good, with quick follow up on questions. the system is easy to use and the customizability is pretty good. **What do you dislike about FacilityOS?** i wouldnt say its a dislike, but it would be a nice feature if the customizable forms were more interactive; say I have someone sign in and there could be a form they actually fill out by choosing as an example a b or c for lets say have you read our policy a yes b no c I have but have questions etc **What problems is FacilityOS solving and how is that benefiting you?** the ilobby system is a great way to track visitors which for security purposes we are required to do. **Official Response from Alla Farber:** > Thanks for sharing your experience! We're glad to hear that FacilityOS been easy to use, with helpful customization options and responsive support from our team. It's great to know our solution is helping you meet your visitor tracking and security requirements. We appreciate your suggestion about making forms more interactive and have shared that with our Product team. Thanks again for your feedback. ### 18. Excellent product and support team to automate and document company visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Brett W. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about FacilityOS?** The support, ease of use from the admin, config, and user interface side, adding custom features without timely and costly backend programming, and overall performance. The system works great and easily integrates within your network environment, notifications are in real-time, we have taken out the human element of our reception area which allowed us to refocus staff. **What do you dislike about FacilityOS?** I have yet to find any downsides. The support is great, pricing and terms are great. **What problems is FacilityOS solving and how is that benefiting you?** We had an antiquated 'sign in book' and receptionist, we've removed the paper process and have positioned this person to a higher level role by automating the visitor management aspect. **Official Response from Alla Farber:** > Thanks for sharing such a thoughtful review. It’s great to hear that FacilityOS has improved your visitor management processes. We're especially glad the solution’s ease of use, real-time notifications, and smooth integration have been working well for you. We appreciate your feedback and are glad to be part of your operations! ### 19. Always works and does what we need to keep our school safe **Rating:** 4.5/5.0 stars **Reviewed by:** Philip H. | Assistant Principal / Safety and Security Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about FacilityOS?** The hardware is provided by the company. This ensures that you are not relying on an app which may not work. Also it can be as robust or as simple as you would like for it to be. **What do you dislike about FacilityOS?** The ID scan feature is not as intuitive as the other features, but it works great. **What problems is FacilityOS solving and how is that benefiting you?** Is is an official and encompassing system to gather information for all visitors. **Official Response from Alla Farber:** > Thank you for sharing your experience! We're glad to hear FacilityOS has provided a dependable and flexible solution for your school’s visitor management needs. It's great to know that the hardware and customizable setup have been valuable for your team. We appreciate your feedback and are proud to support your efforts to keep your school safe. ### 20. Solid Performance, Easy Setup, Great Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Jason D. | Sr. HSE Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** Solutions oriented toward emergency management, lobby management, visitor/guest management, and the recordkeeping associated with managing it all. Very little integration and implementation. **What do you dislike about FacilityOS?** If you're looking for a solution to emergency management, lobby management, visitor/guest management then there's not much to dislike about iLobby's product. Very much centered around the users needs. **What problems is FacilityOS solving and how is that benefiting you?** Automation of visitor notification, tracking of visitor/guest completion of plant-specific requirements prior to arriving on site, and ability to 2-way communicate with some, none, or all of the employees in the event of an emergency. Flexibility exists with emergencies such as active shooter, severe weather, fire, and lockdown situations. **Official Response from Alla Farber:** > Thank you for sharing your experience! We're glad to hear FacilityOS has been a strong fit for your emergency management and visitor operations—from streamlined sign-ins to real-time communication during critical events. It’s great to know the setup was simple and that the system is meeting your team’s needs. ### 21. iLobby System: Good for Business **Rating:** 5.0/5.0 stars **Reviewed by:** thujenth b. | Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about FacilityOS?** Easier to navigate Customer friendly Everything is smooth, faster Easier to update the setting for the site without having to reach out to the support team Customer support team is really friendly and quick Useful through the whole day without any interruptions Easy to install and use Easy to implement the system **What do you dislike about FacilityOS?** It lacks the ability to add more people to reach information about contractors or visitors signing in. **What problems is FacilityOS solving and how is that benefiting you?** Contractors signing in more streamlined and easier to read their information as opposed to writing their information in a piece of paper **Official Response from Alla Farber:** > Thank you for your feedback! We're glad to hear FacilityOS has made things smoother and faster for your team—from installation to daily use. It’s great to know that streamlined contractor sign-ins and easy access to visitor information have made a positive impact. ### 22. Good customer support is extremely important for any product we purchase **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about FacilityOS?** Our company is unique in a corporate setting due to the requirements we have to satisfy. Most companies do not have to deal with the same requirements and a lot of products are not compliant for us to use off the shelf. Anton and the staff at iLobby have really helped us make their product fit our needs and helped us integrate it into our daily operations here. Their quick response to requests and thought out answers shows me how flexible they and their product really are. The system is personalized for our company and very easy to use. It is something that we use daily multiple times a day. **What do you dislike about FacilityOS?** The system is still rather new to us and again we have unique circumstances here. Every time we run into a snag, iLobby support has been there to provide an answer or a work around so we can get all of the benefits of their system. **What problems is FacilityOS solving and how is that benefiting you?** iLobby is helping us provide records for annual audits and inspections. It is combining several different functions and integrating all of those functions in one place for auditors and inspectors to check. **Official Response from Jody Shaffer:** > Thank you for sharing your experience! We’re so glad to hear that iLobby has been a flexible and supportive solution for your unique needs and that it’s helping streamline your audit and inspection processes. We’ll pass your kind words along to Anton and the team—they’ll be thrilled to know they’ve made a difference. ### 23. A good tool for managing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about FacilityOS?** I continue to support all the functions that I’ve previously mentioned. They are great! Love the interface. **What do you dislike about FacilityOS?** Nothing jump out of my mind. Keep up with the good work. **What problems is FacilityOS solving and how is that benefiting you?** Really liked the visually appealling dashboard and the status tracking piece that intra offers. I just wish it had more integrated solution with my day to day softwares **Official Response from Harshini Sri:** > Thank you for your continued support and review! We're glad the interface, dashboard, and status tracking are working well for you. Appreciate the feedback on integrations — we'll take it back to our product team. ### 24. Wonderful tool to assist with Site Management **Rating:** 5.0/5.0 stars **Reviewed by:** Frank W. | 2nd Shift Security Supervisor, Security and Investigations, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about FacilityOS?** I Love the mulitple different catagories that it offers for breakdown. It is so easy to use and navigate! Phasing it into our site has also been quite the easy thing to do aswell! We love the customer support people, they are highly responsive whenever we have issues. The system we have gets used every day, multiple times a day. Integrating it has also been a breeze **What do you dislike about FacilityOS?** There is really nothing that I dislike about ILobby **What problems is FacilityOS solving and how is that benefiting you?** Ilobby has been such a huge help to our site! It takes away the need of having to keep an officer at all the access points. It also makes it easier on Security becasue we no longer have to find and get in contact with the individual they are here to see. It automatically sends them a text/email that they have a visitor **Official Response from Jody Shaffer:** > Thank you for your kind words! We're so pleased to hear that iLobby has made such a positive impact on your site. ### 25. iLobby use for PSM Access Control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about FacilityOS?** We are currently using iLobby for PSM Access Control. Individuals have a QR code which they present at a tablet in order to sign into our process areas. This allows quick access but also a visual indication of where people are in the plant. We also have the ability to submit single point lessons or documents for people to review and acknowledge. We are currently evaluating how to use the other functions but have enjoyed working with the iLobby team. **What do you dislike about FacilityOS?** I have not experienced a downside to iLobby so far. **What problems is FacilityOS solving and how is that benefiting you?** We previously used a paper sign in system for PSM Access. This method was not as effective at our plant so we decided to pursue other options. This has worked out great for us. **Official Response from Alla Farber:** > Thank you for sharing how you’re using FacilityOS for PSM Access Control—we’re glad to hear the QR code check-in process has helped streamline access and improve visibility into who’s in your process areas. It’s great to know the ability to share and acknowledge documents has also been useful. We appreciate your feedback and are happy to hear the system is working well for your team. ### 26. iLobby **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel H. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about FacilityOS?** What i like best about iLobby, is that its user friendly, its able to capture large amount of information and simplify. It also, caters to people who speaks multiple languages. Therefore, if you have guest visiting that speak other languages than english no need to worry. Also, it serves as a multiple purpose guest management device. **What do you dislike about FacilityOS?** Different types of retention setup are not available separately . **What problems is FacilityOS solving and how is that benefiting you?** before iLobby, our guest management system was paper based. With iLobby, its has been moved to digital **Official Response from Alla Farber:** > It’s great to hear how FacilityOS has helped transition your team from paper-based processes to a more efficient, digital system. We're glad the multilingual support and flexible functionality are making a difference for your guests and team alike. Thanks for taking the time to share your experience! ### 27. iLobby is a great way to keep track of your onsite guests. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about FacilityOS?** I like that iLobby notifies the visitor's person they intend to see. I like the reminders that guests are still onsite. **What do you dislike about FacilityOS?** Returning visitors doesn't always seem to work. then they sign up again and end up with 2 profiles. I don't like that you can't change the contact information. And I don't like that I have to manually update new employees to the address book. **What problems is FacilityOS solving and how is that benefiting you?** It lets me know who is here on campus on any given day. **Official Response from Alla Farber:** > Thanks for taking the time to share your experience! We're glad to hear FacilityOS is helping you stay informed about who’s on-site and making it easier to keep your team in the loop with automatic notifications and reminders. We’ve also shared your feedback with our Product team as we continue to improve the experience. We appreciate your feedback. ### 28. Plug and play hardware. Excellent support. **Rating:** 5.0/5.0 stars **Reviewed by:** Emil N. | Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about FacilityOS?** Support is 10/10 Jessica has been great with helping us get up and running. **What do you dislike about FacilityOS?** My only complaint is that the QR code being displayed on the check in tablet is dynamic and cant be printed out. **What problems is FacilityOS solving and how is that benefiting you?** Visitor and emergency management. **Official Response from Alla Farber:** > Thank you for your feedback. We're glad to hear that FacilityOS is supporting your visitor and emergency management needs, and that the setup process has been smooth. We’ll be sure to pass your kind words along to Jessica—she’ll be happy to hear it! ### 29. The Simplest and Feature-Heavy Guest Management System! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean B. | End User Computing Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about FacilityOS?** iLobby was incredibly simple to implement into our new office. We had our guest management tablet up and running in 1-2 days from first contact with the sales team. **What do you dislike about FacilityOS?** There is nothing much I dislike about iLobby. Its a very effective tool to manage guest in our office. **What problems is FacilityOS solving and how is that benefiting you?** We have moved to our new office which has no reception desk. iLobby provides a simple and effective way of informing our staff when their visitor has arrived, and with the amount of integrations available, users never miss a notification! **Official Response from Alla Farber:** > We’re so pleased to hear that iLobby was easy to set up and has provided an effective solution for managing guests in your new office. It’s great to know the notifications and integrations have been helpful for your team. Thanks for sharing your experience with us! ### 30. Reliable service, great customer support, and a smooth onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel J. | Security Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about FacilityOS?** Customer support team, from sales to onboarding, has been outstanding. The kiosks at our sites have been praised for their reliability and ease for setup. **What do you dislike about FacilityOS?** A few of the 'enticing' features are locked behind paywalls, however, the modularity of the product allows those features to still be interesting in the future or for case-specific scenarios. **What problems is FacilityOS solving and how is that benefiting you?** Customer-friendly interface to track visitors across our Canada-wide sites. **Official Response from Alla Farber:** > Thank you for your feedback! We’re so glad to hear that your experience—from sales to onboarding—has been a positive one. It’s great to know the kiosks have been reliable and easy to set up across your sites. ### 31. Product worked better than advertised. **Rating:** 4.5/5.0 stars **Reviewed by:** Chas S. | Human Resources Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about FacilityOS?** data was quick and easy to track. The product integration was smooth and seamless. **What do you dislike about FacilityOS?** We had a few issues here and there when it came to the saving of past users, for some reason, a few people had issues checking in when they had checked in before. **What problems is FacilityOS solving and how is that benefiting you?** Visitor tracking/ making sure all visitors have the right documentation signed and filled out with a touch of a button. **Official Response from Alla Farber:** > Thank you for your feedback. We’re glad to hear FacilityOS has exceeded expectations, with smooth integration and quick, easy access to visitor data. It’s great to know the system is helping streamline documentation and tracking. We appreciate you sharing your experience! ### 32. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda W. | Business Support Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about FacilityOS?** There was constant communication with us as to whether our services were meeting our requirements. We had many times that we didn't understand something or needed to make some adjustments and they were done seamlessly **What do you dislike about FacilityOS?** Nothing, other than we would have liked to be able to have a few other features included. But other than that it works excellent **What problems is FacilityOS solving and how is that benefiting you?** We are able to manage safely who enters the building, and make a professional appearance to our customers **Official Response from Alla Farber:** > We’re glad that our team’s communication and support have made a difference in ensuring iLobby meets your needs. It’s great to know the system has enhanced your visitor management process and contributed to a more professional appearance at your facility. ### 33. iLobby Saves Me Time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** I am a big fan of iLobby as I get immediate notifications when my visitors arrive via Phone Text and Email. Being the emergency coordinator, I can also get a quick list of all visitors in the event of a emergency so we have fast and accurate accountability. **What do you dislike about FacilityOS?** I have not found any downsides in my use of iLobby. **What problems is FacilityOS solving and how is that benefiting you?** ILobby helps me know when my visitors arrive, and when they leave, or if they are still here at the end of the day. I also use iLobby as a visitor roster in the event of an emergency when we need an accurate headcount of visitors in the building. **Official Response from Alla Farber:** > We’re glad to hear how much FacilityOS is helping you stay informed and organized throughout the day. It’s great to know that the solution is making a meaningful impact in your role! ### 34. Great functionality and amazing support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about FacilityOS?** iLobby allows for the exact functionality we are looking for with visitor sign-in and alerting to the person being visited by multiple methods. While also allowing for the expansion into more options like emergency OS which can be very helpful for a production facility. The support that you receive to troubleshoot problems is quick and knowledeable, but most of the time its so simple to use youll figure it out anyways before they have to for you. The representative also helps you set the unit up before hand so that when it comes in the mail, its practically ready to deploy out of the box. **What do you dislike about FacilityOS?** You end up with too much extra time in your day, I finally remember what hot coffee tastes like. Im not sure I like that because it takes longer to drink. **What problems is FacilityOS solving and how is that benefiting you?** It allows us to sign people into the building and know who is on-site. But also allows us to auto log them out so that they dont remain there forever since most people do not sign out themselves. It creates a nice badge with our template so we can identify who a visitor is. **Official Response from Alla Farber:** > Thank you for your detailed and thoughtful feedback! We’re thrilled to hear that iLobby provides all the functionality you need for visitor management. It’s wonderful to know that the setup process and our support team have made things easier for you, even if you don’t always need their help! We’re glad iLobby has been such a helpful solution for your facility. ### 35. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Eudoro v. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** It is a great system to check in visitors and the end user gets an email notification when a visitor checks in. **What do you dislike about FacilityOS?** The Exit button is a little small that users miss during cehckout. **What problems is FacilityOS solving and how is that benefiting you?** We want to make sure all visitors are logged in, and checked out when leaving to make sure no one is left behind. It also makes it easier to notify the person being visited. **Official Response from Alla Farber:** > Thanks for sharing your experience! We're glad to hear FacilityOS has made it easier to manage check-ins and keep the right people informed when visitors arrive. It’s great to know the system is supporting your efforts to track visitors and enhance safety at your facility. ### 36. Really Makes a Professional Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about FacilityOS?** The opportunity to welcome people w/o having a receptionist has given our staff some flexibility. The option to have a person identified before they are in our general areas makes us all feel better. So easy to use and understand for all vendors and visitors. **What do you dislike about FacilityOS?** Me not being able to learn more about applications. I will though **What problems is FacilityOS solving and how is that benefiting you?** Availability, convenience for our staff and visitors. **Official Response from Alla Farber:** > It’s great to hear how FacilityOS has brought flexibility and a stronger sense of security to your team. We’re especially glad it’s been easy for employees and visitors to use, and that it’s helping create a more professional and convenient experience for everyone on-site. Thanks for sharing your feedback—we’re glad that FacilityOS is part of your daily operations! ### 37. Valuble System **Rating:** 5.0/5.0 stars **Reviewed by:** Trent S. | SQF Pracitioner - Food Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about FacilityOS?** I really like how it works as a operator to let us know when visitors arrive, and on the regulatory side it allows us to do basic training for all visitors before entering the facility which is really valuable to us. Its really easy to set up as well. **What do you dislike about FacilityOS?** I did not have any complaints about Ilobby. **What problems is FacilityOS solving and how is that benefiting you?** Automatic GMP training for all visitors. Having the ability to have an electronic visitor log. **Official Response from Alla Farber:** > Thank you for sharing your positive experience with iLobby. We're pleased to hear that our solution is helping you manage your visitors and ensure compliance with automatic GMP training. ### 38. Customization to our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about FacilityOS?** iLobby has been a great tool in tracking guests coming onsite. Its nice being able to customize questions for the different types of guests. We were also able add a QR code to help with large groups to sign in and that has been a tremendous help. Our contact, Zach, has been an amazing guide with our requests and questions. **What do you dislike about FacilityOS?** No being able to send SMS reminders to guest to sign out. **What problems is FacilityOS solving and how is that benefiting you?** We were missing a visitor mangement process that would let us know how many guests were onsite. We now have a better line of site of who is in our facilities. **Official Response from Alla Farber:** > We're thrilled to know that iLobby's customization options, like tailored questions and QR code sign-ins, have been so helpful for your team. It's great that Zach has provided excellent support along the way - we'll be sure to pass along your feedback. Having a clear view of who's onsite is essential, and we're glad iLobby has helped improve that process for you. We'll also share your feedback about SMS reminders with our Product team—thank you for the suggestion! ### 39. Great addition to our tool kit **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | Asset Protection Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** iLobby is very easy for everyone to use. **What do you dislike about FacilityOS?** Ala cart features make a fully equipped system a bit expensive **What problems is FacilityOS solving and how is that benefiting you?** Trackability of guests **Official Response from Alla Farber:** > We’re glad to hear FacilityOS has been easy for your team to use and is helping improve visitor tracking at your site. Thanks for making us part of your toolkit—we appreciate you sharing your experience! ### 40. Ease of use and Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about FacilityOS?** Execellent customer support and ease of use. Kisok UI and Portal is user friendly. **What do you dislike about FacilityOS?** Unable to Pre-print badges for visitors. More Kiosk stand options would be nice for some sites that dont have receptionists on site. **What problems is FacilityOS solving and how is that benefiting you?** ilobby provides Self-Service which helps reduce work load on the office manager and allow hosts to manage their visitors. **Official Response from Alla Farber:** > We’re glad to hear that the user-friendly interface and customer support have made a strong impression. It’s great to know that the self-service features are helping reduce the workload on your office manager while giving hosts more control. We appreciate your feedback and look forward to continuing to support your team! ### 41. iLobby Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about FacilityOS?** The iLobby visitor management system, out of the box, is easy to use, navigate and implement. It integrates with various background checks to validate the guests from a security perspective. The customer support is fantastic. Most integrations require working with the technical team at iLobby, but I have had good success with this. **What do you dislike about FacilityOS?** If you want to do things that are not out of the box, it can be very limited. For example, questions can not be conditional on other questions. This can be a challenge. Notifications are very limited, so if you want a notification to trigger on a particular guest type or question response, it probably can't do it. **What problems is FacilityOS solving and how is that benefiting you?** We use to rely on a manual process for registering, background checks, and greeting visitors. The iLobby VMS has automated almost all of this for us. Including notifying the host of the guest's arrival via email and SMS message. **Official Response from Jody Shaffer:** > Thank you for the detailed feedback! We’re thrilled to hear that iLobby has streamlined your visitor management processes and that our customer support and integrations have been beneficial for you. We’ll be sure to pass on your feedback regarding notifications to our product team. ### 42. iLobby provides a solution to managing Visitors/Contractors & the tracking of site Safety Protocols. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about FacilityOS?** The system saves and tracks visitor information, so returning visitors entry takes little time. Additionally, the tracking of acknowledgement of safety protocols for compliance. **What do you dislike about FacilityOS?** The are no dislikes. The system is easy to set up and use. **What problems is FacilityOS solving and how is that benefiting you?** Management of visitors/contractors and compliance with acknowledgement of site safety protocols. **Official Response from Alla Farber:** > Thank you for sharing your experience! We’re glad to hear FacilityOS has helped streamline visitor and contractor management while supporting compliance with your site’s safety protocols. It’s great to know the solution has been easy to set up and is saving time for returning visitors. We appreciate your feedback. ### 43. Employee Pass **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about FacilityOS?** Keeping the steps simple for our team members was important. Easy to read and follow. The support on this project was great. **What do you dislike about FacilityOS?** No downsides were found for the application we're using iLobby for. **What problems is FacilityOS solving and how is that benefiting you?** iLobby helped solve our sign-in and sign-out procedure we put in place for our team members. **Official Response from Alla Farber:** > We’re glad to hear FacilityOS has helped simplify your sign-in and sign-out process while keeping things clear and easy for your team. It’s also great to know the support you received from our team made a positive impact. Thanks for sharing your experience! ### 44. Technical support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about FacilityOS?** Singing into the iLobby system is easy to use, real time updates are provided and reports are easily generated. **What do you dislike about FacilityOS?** 1. Not having a phone number to call to speak to a technician in real time. 2. Having to wait for a technicain to return an email. **What problems is FacilityOS solving and how is that benefiting you?** Time management with signing in visitors and contartors. **Official Response from Alla Farber:** > Thanks for sharing your experience. We’re glad to hear FacilityOS has made sign-ins easy to manage and that real-time updates and reporting have been helpful for your team! ### 45. iLobby has permitted us to ensure all our team members & visitors remain safe and accounted for. **Rating:** 5.0/5.0 stars **Reviewed by:** Travis V. | Asst HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about FacilityOS?** Implementation was very easy. I would recommend this product. **What do you dislike about FacilityOS?** Large groups registering can be tough so pre-registering should always be used when possible. **What problems is FacilityOS solving and how is that benefiting you?** Helps us keep visitors informed of all safety/emergency notifications and the team members are able to quickly identify the badges associated with the visitors. **Official Response from Alla Farber:** > We’re glad to hear that FacilityOS has made implementation easy and is helping keep both your team members and visitors safe and informed. It’s great to know the system has been useful for emergency notifications and visitor identification. We also appreciate your feedback on group registrations—our team is actively working on a group sign-in feature to help streamline that process - we're excited to share more soon! ### 46. ilobby Review After 1 Year **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about FacilityOS?** easy of deployment, completely turn key. Solution easy to manage **What do you dislike about FacilityOS?** Cost for multiple sites is expensive. each system is seperate was hoping it would be a shared portal minual cost up add additional sites **What problems is FacilityOS solving and how is that benefiting you?** CTPAT compliance Also free's up our receptionist todo other tasks instead of qaiting to awnser the door **Official Response from Alla Farber:** > We’re glad to hear you found iLobby easy to deploy and appreciate your feedback. While we do charge per site, iLobby offers a connected platform with a modular design, allowing each location to add the modules that best meet their needs—all while maintaining oversight from a centralized dashboard. If you’d like to discuss this further or have any questions, please feel free to reach out—we’re here to help! ### 47. For the love of iLobby **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about FacilityOS?** I love that it's so easy to use and allows for the ability to scan a QR code to sign in and out. **What do you dislike about FacilityOS?** It's limited on the document creation options. **What problems is FacilityOS solving and how is that benefiting you?** Helps us to provide an oversight of the comings and goings of the building. **Official Response from Alla Farber:** > Great to hear you're finding FacilityOS easy to use and that the QR code feature has been helpful for sign-ins. We're glad the system is supporting better oversight of activity in your building—thanks for sharing your experience! ### 48. No regrets choosing iLobby **Rating:** 5.0/5.0 stars **Reviewed by:** Ben C. | Environment, Health and Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about FacilityOS?** It is very intuitive to use from every aspect and the customer support has been solid the whole way through. **What do you dislike about FacilityOS?** I haven't really found anything that I dislike. **What problems is FacilityOS solving and how is that benefiting you?** Getting visitors to their company contact quickly. Even if they don't have anything scheduled, they can still pick a contact by department and wait for them to arrive. **Official Response from Alla Farber:** > Thank you for sharing your experience! We're happy that you enjoy iLobby's intuitive design and reliable customer support. It’s great to know that our solution makes it easy for visitors to connect with their contacts, even during unscheduled visits. ### 49. Outstanding. System works as advertised, refreshing to not have buyers remorse. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about FacilityOS?** Simplicity in End User experience. Customer support has been excellent. Always available to answer questions and assist the configuration and questions. Really made a huge difference in making the Implementation a success pre and post. I cant say enough, really. **What do you dislike about FacilityOS?** We use it on an iPad, some times the printer disconnects and we have reconnect it. This has nothing to do with the application, just the connection with the recommended printer and device relationship. **What problems is FacilityOS solving and how is that benefiting you?** Visitor notification and management mainly. **Official Response from Alla Farber:** > Thank you for the thoughtful feedback. We're happy to hear that the system has delivered on expectations and that the end-user experience has been positive. It’s especially great to hear our support team made a difference throughout implementation and beyond. We appreciate you sharing your experience and are glad FacilityOS is supporting your visitor management needs. ### 50. Great experience with little to NO issue! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany M. | Office Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about FacilityOS?** Ilobby is easy to use and low maintence. It has automated log outs and keeps track of all visitors with an easy to use record. When i have had questions regarding Ilobby the team is Quick to responed and jump on getting the issue resolved. **What do you dislike about FacilityOS?** The only complaint i have had is the amount of time it takes to load employees vendors are here to meet with. **What problems is FacilityOS solving and how is that benefiting you?** Ilobby helps us to know who is in our building at all times and to keep track of visitors. **Official Response from Alla Farber:** > Thank you for sharing your positive experience with iLobby! We're glad to hear that you find it easy to use and low maintenance, and that our team has been responsive to your questions and concerns. ## FacilityOS Discussions - [How can we remotely connect and manage the Kiosks/Devices](https://www.g2.com/discussions/how-can-we-remotely-connect-and-manage-the-kiosks-devices) - 1 comment, 1 upvote - [View FacilityOS pricing details and edition comparison](https://www.g2.com/products/facilityos/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+16%3A42%3A18+-0500&secure%5Bsession_id%5D=a62f2194-e9cb-42e8-bd7a-c3846f5e6fc7&secure%5Btoken%5D=a5b383e858123fc16824376e28ed9de0972a7999bb6b5b5cbbea4dbec0419f9c&format=llm_user) ## FacilityOS Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [StarRez](https://www.g2.com/products/starrez/reviews) ## FacilityOS Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Prevention & Preparation** - Scenario Planning - Document Database - Equipment Management - Threat Monitoring **Onboarding - Contractor Risk Management** - Workflow Managment - Compliance Verification **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Response** - Mass Alerts and Notifications - Geolocation - Automated Workflows - Incident Dashboard - Third-Party Data Mining - Collaboration Tools **Document Management - Contractor Risk Management** - Analysis - Repository **Platform Interoperability** - Notifications - Hardware **Recovery** - Auditing & Compliance - Incident Mapping - Post-Event Analysis - Cost Management - Document Sharing **Risk Management - Contractor Risk Management** - Performance Monitoring - Risk Reporting **Agentic AI - Asset Tracking** - Natural Language Interaction **Agentic AI - Facility Management** - Autonomous Task Execution **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Space Planning - Move Management - Vendor Management - Service Request Portal - Green Building Operations - Reporting & Dashboards - Facility Document Storage - Mobile Field Access ## Top FacilityOS Alternatives - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [The Receptionist](https://www.g2.com/products/the-receptionist/reviews) - 4.8/5.0 (425 reviews) - [Sign In Solutions](https://www.g2.com/products/sign-in-solutions/reviews) - 4.7/5.0 (396 reviews)