--- title: FacilityOS Reviews meta_title: 'FacilityOS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 263 reviews by the users' company size, role or industry to find out how FacilityOS works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 263 scale: '5' date_modified: '2026-07-17' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # FacilityOS Reviews **Vendor:** FacilityOS **Category:** [Visitor Management Software](https://www.g2.com/categories/visitor-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 263 ## About FacilityOS FacilityOS is a global leader in facility, asset and visitor management. The integrated FacilityOS platform is supported by robust reporting, turnkey onboarding, and extensive configurability and empowers organizations to streamline and automate operations to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. FacilityOS is comprised of interoperable modules for visitor management, emergency and evacuation management, contractor compliance management, asset and logistics management, and PIAM and access control. Each FacilityOS module can function independently or in combination to maximize the platform's impact. **Visitor Management** Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS is uniquely placed to meet the specific needs of your organization and its critical entry points. Keeping your people safe and company in compliance has never been easier. **Emergency and Evacuation Management** EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting. **Contractor Compliance Management** ContractorOS is a powerful compliance management solution that centralizes contractor and vendor oversight. By automating document collection, approvals, and tracking, it reduces administrative burden and ensures compliance across all facilities. **Asset and Logistics Management** Designed to optimize chain of custody processes, LogisticsOS combines user-friendly functionality with powerful tracking and clear audit trails to help eliminate lost items and improve accountability across your organization. **Physical Identity and Access Management** SecurityOS extends the benefits of Access Control to visitors, contractors and other temporary guests enabling you to securely issue, track and manage physical facility access. Streamline and automate permission provisioning while increasing control and visibility. Powered by proven technology, people and processes, FacilityOS is reimagining how organizations can keep their people and their facilities safe, secure and compliant. ## FacilityOS Pros & Cons **What users like:** - Users value the **ease of use** of FacilityOS, enjoying its user-friendly interface and seamless integration features. (53 reviews) - Users commend the **exceptional customer support** from FacilityOS, praising the helpfulness and customization provided by the team. (32 reviews) - Users appreciate the **ease of tracking office attendance** and simple guest sign-in process with FacilityOS. (30 reviews) - Users highlight the **ease of implementation** for FacilityOS, making it a user-friendly experience from start to finish. (28 reviews) - Users commend the **easy setup** of FacilityOS, highlighting its reliability and straightforward implementation process. (25 reviews) - Users value the **customization options** in FacilityOS, allowing tailored interfaces to meet unique visitor management needs. (17 reviews) - Users praise the **setup ease** of FacilityOS, noting its convenient integrations and simple onboarding process. (17 reviews) - Intuitive (16 reviews) - Notifications (16 reviews) - Efficiency (14 reviews) **What users dislike:** - Users find the **limited features** of FacilityOS inadequate for efficiently managing large groups during sign-in processes. (7 reviews) - Users find the **limited functionality** of FacilityOS challenging for managing large groups efficiently during sign-in processes. (7 reviews) - Users experience **access issues** with unclear sign-out buttons and occasional login difficulties, affecting the overall usability. (5 reviews) - Users experience **connectivity issues** with FacilityOS, affecting the reliability of printer and WiFi connections. (5 reviews) - Users find FacilityOS to be **expensive** , especially in high traffic areas requiring multiple kiosks for functionality. (5 reviews) - Account Management Issues (4 reviews) - Difficult Navigation (4 reviews) - Difficult Setup (4 reviews) - Inefficiency (4 reviews) - Printing Issues (4 reviews) ## FacilityOS Reviews ### 1. ILobby review **Rating:** 4.5/5.0 stars **Reviewed by:** Terry P. | Director of Global Information Security, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about FacilityOS?** Ilobby was easy to deploy and simplifies the reception problem in a big facility such as ours. Timely notification of visitors and the paper badge for visitors is great. Having the system cover rules about our facility is another key feature... exit doors what to do in case of emergency... what you can and can't do on our shop floor is a time saving feature. **What do you dislike about FacilityOS?** No real dislikes of Ilobby system. I don't have anything negative to say. **What problems is FacilityOS solving and how is that benefiting you?** no need for receptionist. no surprise visitors. cuts down on solicitation. **Official Response from Alla Farber:** > Thank you for the positive feedback! We’re happy to hear that iLobby has simplified visitor management in your facility and provided a smooth way to communicate important rules to visitors. We’re glad it’s been a time-saver and helped reduce surprise visits and solicitations. ### 2. Fool Proof Solution to Manage Visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Jhanelle F. | Sourcing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about FacilityOS?** How easy it is to use, and wasn't difficult to roll out. **What do you dislike about FacilityOS?** There is not anything I disklike about iLobby **What problems is FacilityOS solving and how is that benefiting you?** Getting a way from paper logins for visitors **Official Response from Alla Farber:** > Thank you for your feedback. We're happy to hear that you found FacilityOS easy to use and simple to roll out. It's great to know the experience has been smooth for your team - and we appreciate you sharing it! ### 3. Big improvement for visitor management **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel P. | Safety Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about FacilityOS?** I like the simplicity of the system and how it can easily integrate into existing systems. **What do you dislike about FacilityOS?** The downsides would be the the requirement to pay for a separate license for each kiosk. **What problems is FacilityOS solving and how is that benefiting you?** It has provided us with a system to manage visitor access and accountability. **Official Response from Alla Farber:** > Thank you for your feedback! We’re glad to hear that iLobby’s simplicity and integration capabilities have made a positive impact on your visitor management process. ### 4. Added another level of professionalism to our business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about FacilityOS?** I like the fact that it allows us to put terms and conditions for visitors. **What do you dislike about FacilityOS?** It's not as intuitive to check out as I would like **What problems is FacilityOS solving and how is that benefiting you?** Tracking what guests are in the building and notifying the host. **Official Response from Alla Farber:** > We're glad to hear FacilityOS has helped you present important information to visitors and improved visibility into who’s on site. It’s great to know our solution is adding a more professional touch to your operations—we appreciate you sharing your experience! ### 5. Professional and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about FacilityOS?** The Self Check In Process for all visitors. **What do you dislike about FacilityOS?** Troubleshooting why the printer isn't printing visitor stickers **What problems is FacilityOS solving and how is that benefiting you?** We don't need a Team Member to check visitors or contractors in. **Official Response from Alla Farber:** > Thank you for your feedback! We're glad to hear you're finding the self check-in process helpful. We appreciate you flagging the printer issue - please get in touch with our support team if the problem continues so we can help resolve it. ### 6. Excellent from the start! **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn A. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about FacilityOS?** I really like the initial set-up with the continued support! The user friendly system and training avaiable made it perfect for the team and the company. **What do you dislike about FacilityOS?** So far, the team has not had an issue with the system. **What problems is FacilityOS solving and how is that benefiting you?** It is helping us with our certifiaction requirements. **Official Response from Alla Farber:** > We’re so glad that iLobby’s setup, ongoing support, and user-friendly solution have been a great fit for your organization! ### 7. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about FacilityOS?** There are so many options available to create a curated experience. **What do you dislike about FacilityOS?** There are so many options I may never have the opportunity to use them. I guess there's nothing to dislike about this system. **What problems is FacilityOS solving and how is that benefiting you?** There is no longer a need for me to unplug my laptop or the sign in sheets. I know at-a-glance who's accounted for and who's not during a fire drill. **Official Response from Alla Farber:** > Thank you for your feedback. It's great to hear that FacilityOS has made it easier to manage sign-ins and quickly account for everyone during drills. We're also thrilled to know you’re finding value in the flexibility our solution offers! ### 8. Excellent product and even better support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about FacilityOS?** iLobby has been a game changer for our company. We started with a test in our corporate office to help out with visitor management. Our rep Eli helped us by providing all the information we requested and made sure we had the right configuration for our needs. The iLobby team walk us through the set up and help get the system up and running. It has been in place a couple of years now and our users love the system. They are able to simply add iLobby to the attendee list for meetings and the program takes care of the rest. The admins in the biuld really appreciate the multiple notification options and don't need to be tied to their desk waiting for a visitor to show up. Our Security group utilizes the dashboard to keep track of the visitors in the building. **What do you dislike about FacilityOS?** The set up was a bit of a challenge but that was more because of our IT requirements and not so much iLobby. Their team help us get the configuration set up to meet our security requirements. **What problems is FacilityOS solving and how is that benefiting you?** The iLobby visitor management system helped to take the processing of visitors and meeting attendees off the front desk receptionist. It gives the meeting organizers better control over their meeting invites. Our visitors can go straight to the iLobby pads and sign in and don't have to wait for the receptionist to be free to process them. The automatic notification to the meeting organizer cuts down visitor wait time in the lobby. **Official Response from Zachary Guitor:** > We're thrilled to hear that iLobby has been a game changer for your company and that our team was able to provide the support you needed. Thank you for sharing your positive experience with us! ### 9. I've had a great experience rolling out and using iLobby at our sites across north america. **Rating:** 5.0/5.0 stars **Reviewed by:** Travis E. | IT Plant Support Analyst, Infrastructure & Security, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about FacilityOS?** - Easy for visitors to sign in quickly and efficiently - Visitor visibility - Identify visitors with badges - Required documents get filled out more efficiently and reliably - Easy to roll out, plug and play with a few configuration details for each location - Fast and reliable support - Great integration with our Azure AD tenant to import host information **What do you dislike about FacilityOS?** - Printer connectivity is hit and miss sometimes especially the WiFi models. - iLobby relies on WiFi by default which can be spotty sometimes **What problems is FacilityOS solving and how is that benefiting you?** iLobby is helping us modernize the way we track and manage visitors. We are moving away from the traditional pen and paper visitor tracking and iLobby is instrumental in this transition. It also helps us with record keeping as a database is a lot more robust & easier to navigate than paper. Emergency notices are also a big feature that we use in the case of emergencies at our sites to communicate to our employees. **Official Response from Zachary Guitor:** > Thank you for sharing your positive experience with iLobby. We're glad to hear that it has helped you modernize visitor tracking and improve record-keeping. We understand the importance of reliable printer and device connectivity. Please reach out to us at support@ilobby.com and we’d be happy to explore this with you. ### 10. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sam G. | IT and Facility administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about FacilityOS?** Portability and ease of use the software. **What do you dislike about FacilityOS?** If it can be controlled by mobile device. **What problems is FacilityOS solving and how is that benefiting you?** Keep tracking of faciality personal, entering an exiting the facility. **Official Response from Alla Farber:** > Thank you for sharing your experience. We’re glad to hear FacilityOS has been easy to use and is helping you track sign-ins and sign-outs at your facility. ### 11. Amazing customer service, and technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Bri C. | IT Service Desk Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about FacilityOS?** The interface is user friendly easy to understand **What do you dislike about FacilityOS?** Would like a live helpdesk person. That would be better then waiting on an email back. **What problems is FacilityOS solving and how is that benefiting you?** The ability to see the data regarding incomming visitor and contractors for all sites **Official Response from Alla Farber:** > We’re glad to hear that iLobby’s user-friendly interface has been easy to navigate and that our solution helps you manage visitor and contractor data across sites. We’ve passed along your feedback to our team and appreciate you taking the time to share your experience! ### 12. Easy to use - great customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about FacilityOS?** It's easy and integrates w/ MS Outlook... **What do you dislike about FacilityOS?** It does cost more than doing nothing.... **What problems is FacilityOS solving and how is that benefiting you?** We became ITAR compliant and needed to screen our visitors. **Official Response from Alla Farber:** > Thanks for sharing your experience. We’re glad to hear FacilityOS has been easy to use and integrates well with your existing tech stack. It’s great to know the solution has supported your ITAR compliance efforts—we appreciate your feedback! ### 13. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Shantaria S. | Building security, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about FacilityOS?** Easy to log back in the different options that they have **What do you dislike about FacilityOS?** Nothing. Everything is good no complaints **What problems is FacilityOS solving and how is that benefiting you?** Keeping everything in order **Official Response from Alla Farber:** > Thanks for your feedback. We're glad to hear you're finding FacilityOS easy to use and helpful for keeping things organized! ### 14. iLobby Feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about FacilityOS?** Easy to Use. Administrator Management (multiple Options to do) Different User Groups which you can assign to different people. Teams Bot integration is super-helpful Self-Signing Security Documents also helps alot **What do you dislike about FacilityOS?** Bigger Sign-Out Button Would be nice to have a Option where you can self-arange the Welcome Display **What problems is FacilityOS solving and how is that benefiting you?** No manual visitor entries anymore with pencil and book Employee dont have to be notified that the Visitor is here **Official Response from Jody Shaffer:** > Thank you for sharing your feedback. We're thrilled to hear that you find our platform easy to use and appreciate the various management options it offers. ### 15. Perfect fit for what we needed at our manufacturing plant **Rating:** 5.0/5.0 stars **Reviewed by:** Beth S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about FacilityOS?** iLobby houses our documents that need to be signed, allows pre-approval of visitors, and allows us to select if we want to print a guest badge or not. Having the visitor's picture taken is very helpful when it is not someone you regularly see. Being able to change the version of some documents and visitor's that had already signed the old version was forced to sign the new version. Reports of visitors help us to decide who needs to be placed on the main page as an easier selection. **What do you dislike about FacilityOS?** We have not found any downsides at this time. We have been using iLobby for over a year and everyone has loved it. **What problems is FacilityOS solving and how is that benefiting you?** We used to have to keep copies of all contractor's and visitor's documents and that was becoming tedious. We also had a log in sheet that we needed to take with us when we had an emergency evacuation. Now we can go to iLobby and see the documents that have been signed and who is signed into the plant during evacuations. **Official Response from Zachary Guitor:** > Thank you for sharing your positive experience with iLobby! We're glad to hear that the features like document storage, pre-approval of visitors, and visitor badge options have been so beneficial for your manufacturing plant. We appreciate your feedback and are thrilled to hear that iLobby has been such a valuable tool for your team. ### 16. Great Customer Experience for a excellent product **Rating:** 4.5/5.0 stars **Reviewed by:** Jarred B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about FacilityOS?** Best things are visibilty from any device to see what visitors are on site, when guests arrive you get an alert via text and email that lets people know when someone has come on site. The set up survey completed prior to the device being sent let the iLobby folks prep the device and account before it even arrived, so implementation was as easy as getting it onto the network and then it was plug and play. The portal for admin was intuative so did not need any support, but the iLobby team was very good about checking in to see how things are going. **What do you dislike about FacilityOS?** Could maybe have some more mobile access features for regular visitors to easily sign out remotely. **What problems is FacilityOS solving and how is that benefiting you?** It allows our managers/supervisors to get alerts when people have arrived on site without someone in the office having to call them. Electronically stores our visitor logs and allows access from their portal to see who is one site. **Official Response from Jody Shaffer:** > We appreciate your feedback and are happy to hear that VisitorOS has helped streamline your visitor management process. Thank you for the review and I have shared your feedback with our product team. ### 17. Easy and convenient option for offices **Rating:** 4.5/5.0 stars **Reviewed by:** Kayla B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about FacilityOS?** The system allows us to keep track of all personelle on-site in the case we have an emergency and has a "role call" and messaging option that is very convenient. Our site uses this system every day for all employees and requires every visitor on-site to sign in and prints them off a badge for identification. **What do you dislike about FacilityOS?** Sometimes the layout of the questions when signing in creates confusion for our visitors/vendors when they arrive. **What problems is FacilityOS solving and how is that benefiting you?** iLobby has provided us with an easy emergency notification system that can be adjusted to fit our sites specific needs. Ex. we have a shelter in place protocol in the case that the ammonium sulfate we have on site leaks. The iLobby system allowed us to create a specialized alert for this emergency that notifies all staff on-site and provides us with a site attendance list. **Official Response from Jody Shaffer:** > It's great to hear that iLobby has been a convenient and effective solution for your office's emergency preparedness and visitor management. We value your feedback and have shared your comments with the product team. ### 18. iLobby is EXCELLENT for contractor / visitor management!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dee M. | Health Safety Environment Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about FacilityOS?** The iLobby system is easy to use, the software is user friendly, and there are multiple ways to take advantage of the capabilities of the system. It takes very little time to set the iLobby system up, literaly unbox it, plug it in, and go! Instant messages to colleagues lets them know immediately when a contractor is onsite so there is no searching for where anyone is or how to contact them. **What do you dislike about FacilityOS?** Users struggle if cell or wifi signal is weak, but overall there isn't much we do not like about iLobby! **What problems is FacilityOS solving and how is that benefiting you?** With iLobby we could manage contractors who were on site, and when they had left. No one was left standing in the lobby not knowing how to get in to see their contact. We even used the iLobby system to warn us if contractors had not left the site after a certain period of time, but typically should have. **Official Response from Daniel Scott:** > Thank you for the positive feedback, Dee! We have a lot of customers using the solutuion to effectively manage contractors through their facilities, so it's great to hear you're finding value in the solution. ### 19. A world of a difference **Rating:** 4.5/5.0 stars **Reviewed by:** Casey R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about FacilityOS?** iLobby has been a great improvement on our visitor management process since day one. The kiosk system has significantly improved efficiency and reduced the time spent on handling visitation. Customer Support has been very attentive and fast to respond to any questions or issues durring the process of setting up. The kiosk provided offers a non-intrusive experience for visitors while simultanously ensuring safety for our members with the verification of I.D. and ITAR compliant checks through MK Denial. We encounter various types of visitors at our location daily, and iLobby has enabled us to efficiently collect and navigate the information our site requires to stay compliant with our contracts. **What do you dislike about FacilityOS?** The reliance on internet connectivity for all operations leaves you vulnerable to outages or connectivity issues. Unstable wifi connections may delay the time it takes to process information. **What problems is FacilityOS solving and how is that benefiting you?** iLobby is assisting with ITAR compliance and visitor management. iLobby has created greater effeciency in gathering information, a more robust and streamlined experience for the visitors using the kiosk, and a faster notification system for the sponsors of those visiting. **Official Response from Jody Shaffer:** > Appreciate your feedback! In case you were not familiar with our offline mode, it allows devices to continue collect activities occurring while the device is offline and propagates once it comes back online. If you would like more information on this, please reach out to us at support@ilobby.com and we would be happy to help! ### 20. Easy to set up, good setup support and stable and easy to use system for admins and users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about FacilityOS?** The easy setup process. The support while setting up the System he user interface and the easy-to-use system Ease of Implementation **What do you dislike about FacilityOS?** Sometimes the Support is a bit slow. ONe feature in the niw user interface is missing. Invite User field is only available in the old one **What problems is FacilityOS solving and how is that benefiting you?** It helps to manage the visitors present and to evacuate everyone present in the event of a possible emergency **Official Response from Alla Farber:** > Thank you for your feedback! We're happy to hear that the setup process and user interface have been beneficial for your team. We wanted to let you know that the 'Invite User' feature will be included in our dashboard soon. ### 21. Ilobby has made work very easy and it is easy to learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about FacilityOS?** It makes the process of signing guests in and out simple and it is a very fast process. **What do you dislike about FacilityOS?** There are truly no downsides of using ilobby, i would recommend this to anyone working at a job that uses new data. **What problems is FacilityOS solving and how is that benefiting you?** It saves us time checking people in when they come to the arena. **Official Response from Alla Farber:** > Thank you for your feedback! We're glad to hear FacilityOS has simplified your guest sign-in process and helped save time at your site. It’s great to know the system is easy to learn and makes day-to-day tasks more efficient. ### 22. Great Visitor Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about FacilityOS?** I love that iLobby does everything we need to keep our visitors safe, and it allows us to make the on site iLobby spcific to our needs. **What do you dislike about FacilityOS?** My only wish is that we could get our iLobby to intigrate with our access control system. **What problems is FacilityOS solving and how is that benefiting you?** iLobby allows our visitors to log in, and sends a notification directly to their Host employeee. **Official Response from Alla Farber:** > Thank you for sharing your feedback. It’s great to hear that iLobby helps keep visitors safe and supports your specific needs. We offer many integration options and would love to learn more about your access control system to explore how we can assist. Please get in touch with our support team at support@ilobby.com—we’re here to help! ### 23. Helpful solution to manage visitor access **Rating:** 4.5/5.0 stars **Reviewed by:** aaron m. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about FacilityOS?** The customizable features of the UI tablet as well as reporting structure to capture different data points as well as provide PDF or documents that are required for a vistor to sign and store that information for future reference. Sites with CTPAT or other compliance needs for visitors should consider a solution like this **What do you dislike about FacilityOS?** deployment was a bit challenging, mostly self guided with some teams call support. It would be helpful for it to be more turnkey. Even offer a solution for a tech to come do 100% of the setup onsite and charge a premium for that service. My time is more valuable than money in a lot of instances. **What problems is FacilityOS solving and how is that benefiting you?** Taking away a manual tracking system and making it automated is the biggest benefit. Digital record keeping and a strong user interface to query reports and manage data. **Official Response from Jody Shaffer:** > Thank you for taking the time to share your experience. We're thrilled to hear that iLobby has helped you automate your visitor tracking system and provide digital record keeping. We understand the value of your time and are constantly working to improve our deployment process to make it more efficient for our customers. ### 24. iLobby - multiple locations **Rating:** 5.0/5.0 stars **Reviewed by:** JOHN C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about FacilityOS?** iLobby was able to not only fulfill our need for reserving hoteling spaces but also to effectively handle evacuation needs as we have remote and hybrid workers now. **What do you dislike about FacilityOS?** No downside but a template for announcing it and how to do basic procedures when the various OS's are rolled out to employees would be helpful. **What problems is FacilityOS solving and how is that benefiting you?** With remote working it's nearly impossible to know at any one time who is in the building for an evacuation or other emergency. EmergencyOS and WorkforceOS gives us the tools to immediately know which workers, contractors and visitors are currently in the facility. EmergencyOS can produce an immediate list of building occupants and gives two way communication access to all. In an active shooter situation it can save lives. **Official Response from Zachary Guitor:** > Thank you for sharing your positive experience with iLobby! We're glad to hear that our system has been able to fulfill your needs for reserving spaces and handling evacuation procedures for remote and hybrid workers. ### 25. Great for keeping track of visitors onsite and when they sign out **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about FacilityOS?** The online portal to be able to track monthly contractor hours **What do you dislike about FacilityOS?** Can take a little while to go through all the required items, but those are set by our company not iLobby **What problems is FacilityOS solving and how is that benefiting you?** Keeping track of visitors in real time **Official Response from Alla Farber:** > We're glad to hear the portal has been helpful for tracking contractor hours and that real-time visibility into visitor activity is making a positive impact. We appreciate you highlighting how FacilityOS is supporting your team’s needs! ### 26. Ilobby **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about FacilityOS?** Ilobby has a great user interface. Very easy to use for clients/visitors and the security staff. There was alot of support from the Ilobby team to deploy the software making it quite a seamless process. **What do you dislike about FacilityOS?** I am not aware of any downsides with the software. **What problems is FacilityOS solving and how is that benefiting you?** Electronic visitor management and paperleess aprpoach to sign in. **Official Response from Alla Farber:** > We’re thrilled to hear that iLobby’s user-friendly interface and the support from our team made deployment a seamless experience. We also appreciate that our sign-in process has benefited your team. ### 27. It’s a very good product but could be better if it wouldn’t go offline easily **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about FacilityOS?** Better to track guest and employees coming into the building **What do you dislike about FacilityOS?** The ability for it to go offline and may take a while to reboot **What problems is FacilityOS solving and how is that benefiting you?** Keeping all individuals within the building in a database so that individuals can tract whose here and whose not **Official Response from Alla Farber:** > Thanks for taking the time to share your experience! We’re glad to hear FacilityOS has improved your ability to track who’s in the building and maintain accurate records of visitors and employees. ### 28. Great system **Rating:** 5.0/5.0 stars **Reviewed by:** Dave R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about FacilityOS?** We use iLobby to keep track of staff head counts on a daily basis and it also keeps a record of visitors / contractors entering and exiting the facility. The emergency OS makes for easy head counts during evacuation drills (staff and visitors) and keeps everyone in contact with each other. I have found the iLobby team to have great customer service which helped get my system online in a few hours. The system has been easy to use and intergrate into our daily routines. **What do you dislike about FacilityOS?** We haven't had any issues or downsides to having this system installed **What problems is FacilityOS solving and how is that benefiting you?** iLobby has been helping us with the record keeping of time contractors spend on site which helps us out in their billed hours. iLobby has also helped us in head counts and timing of evacuation drills. **Official Response from Zachary Guitor:** > We appreciate your kind words about iLobby and our customer service team. It's great to hear that the system has been easy to integrate into your daily routines and has been helpful for keeping track of staff head counts and visitor records. ### 29. Customer service and end product are both effeciant and productive **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about FacilityOS?** I appreciate the dashbord for analytics as well as the touch free features as thsi came in very handy during covid. I like the QR code on the main screen to reduce line ups and allow for more than 1 person to register at a time. Support was great during teh set up process and tech support after install has been prompt and rofessional. We implimented iLobby at all 6 of our office towers both in the dock and the front desk and they integrate well . **What do you dislike about FacilityOS?** Not a huge fan of the older mounts, the newer ones are nice, but i feel they could be more sleek and professional for our usage **What problems is FacilityOS solving and how is that benefiting you?** Effeciant visitor login and alog outs as well as visitor management **Official Response from Jody Shaffer:** > Appreciate your feedback! If you are interested in a different mount option, we can arrange for a special order for you. If this is something you are interested in pursuing, please reach out to us at support@ilobby.com and we would be happy to help. ### 30. Great Service to Automate Visitor and Safety tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer A. | Manager, General Services Lactalis USA, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about FacilityOS?** iLobby is extremely versatile and easy to use. We have multiple sites all with different needs. This software allows us to track visitors, ties into third party vendor verification processes, notify our employees in case of emergency all with one simple set up per employee. **What do you dislike about FacilityOS?** I have yet to see a downside to using iLobby. It has checked all of the boxes for our need across multiple plants, offices and even countries. **What problems is FacilityOS solving and how is that benefiting you?** We are able to replace manual, paper visitor logs with downloadable reporting. We can also have our visitors watch our safety video and it will keep track of how long it has been since last watched to ensure we are compliant with our requirements. It also allows us to verify visitors and their qualifications in real time. **Official Response from Zachary Guitor:** > Thank you for your feedback! We're glad to hear that iLobby has been versatile and easy to use for your multiple sites, and that it has helped you improve visitor tracking and safety compliance. ### 31. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about FacilityOS?** iLobby has helped as secure our sight with guests required to show identication as guests. **What do you dislike about FacilityOS?** No problems that I have found. It has been great! **What problems is FacilityOS solving and how is that benefiting you?** Indicating guests to our location. **Official Response from Alla Farber:** > Thanks for your feedback. We’re glad to hear FacilityOS has helped enhance security at your site and made it easier to manage guest identification. It’s great to know the system has been working well for your team—we appreciate you sharing your experience! ### 32. Roll out of iLobby at manufcturing plant **Rating:** 5.0/5.0 stars **Reviewed by:** Greg D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about FacilityOS?** iLobby has made EHS/Security management of contrctors and visitors much more streamlined which saves me time and allows me to get more work done each day. **What do you dislike about FacilityOS?** So far I dont have any complaints. Most of my early issues were understanding how the system works and setting it up to be efficient and value added without going overboard. **What problems is FacilityOS solving and how is that benefiting you?** Before iLobby I did most of the contractor/visitor onboarding. This took a considerable ammount of time. Using iLobby takes away other team members excuses for not onboarding contactors and visitors themselves. The system is consistent in message, each person responsible for bringing in contractors or visitors gets notifications of arrivals and iLobby shares information with everyone in the same manner each time. Prior to iLobby everyone deferred to EHS to do this task. **Official Response from Zachary Guitor:** > Thank you for sharing how iLobby has benefited you by saving time and making the contractor/visitor onboarding process more consistent and efficient. ### 33. Very easy, Staff was very helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Bilal Q. | Health And Safety Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about FacilityOS?** The technology, I like how I can use it on my phone. **What do you dislike about FacilityOS?** The price. It is expensive. Would be nice to have easier payment plans. **What problems is FacilityOS solving and how is that benefiting you?** It is helping me with getting orientation sign offs with contractors. Without it, it is very hard getting my staff to sign off visitors and contractors. **Official Response from Jody Shaffer:** > Thank you for your feedback, Bilal! We’re happy to hear that iLobby has made orientation signoffs with contractors easier for you, and we’re glad our team could support you. ### 34. Simple and fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about FacilityOS?** It is simple out of the box and hassle free. **What do you dislike about FacilityOS?** So far it's holding up to it's simplicity. **What problems is FacilityOS solving and how is that benefiting you?** Stable solution for visitors accessing our sites and being able to nottiy in case of emergency. **Official Response from Alla Farber:** > Thanks for the great feedback. We’re glad to hear FacilityOS has been a simple, reliable solution for managing visitors and supporting your emergency notification needs! ### 35. Great platform with top notch customer outreach & support **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about FacilityOS?** The iLobby staff looked at our statutorily mandated visitor recording requirements and tailored their system to our needs. This was done quickly and the system was ready to go right out of the box with minimal effort on our end. Customer support has been fanatastic, their staff is always ready to assist and easy to work with. **What do you dislike about FacilityOS?** I'd like to be able able to put a second device at another point of entry at a reduced or bulk price instead of having to purchase the full system for each point of entry. **What problems is FacilityOS solving and how is that benefiting you?** iLobby allowed us to move away from paper record keeping. This allows for better record mangement and accountibility. It also helps us remain compliant with statutory records retention requirements. **Official Response from Jody Shaffer:** > Thank you for taking the time to share your experience. We're thrilled that you have been happy with the technology and that it aided with better record management and supports your compliance requirements. ### 36. Lobby Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about FacilityOS?** The accessibility, pretty easy to navigate. **What do you dislike about FacilityOS?** The check out screen isn't up long enough to ensure check out is complete. **What problems is FacilityOS solving and how is that benefiting you?** Mitigation and tracking of contractors **Official Response from Alla Farber:** > Thanks for sharing your experience! We're glad to hear FacilityOS has been easy to navigate and is helping with contractor tracking and oversight. ### 37. Looking for a safer way to manage visitors in the plant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about FacilityOS?** iLobby is a great system that takes in consideration all the aspects in regard of health and safety **What do you dislike about FacilityOS?** I don't see any downside in using iLobby at the moment **What problems is FacilityOS solving and how is that benefiting you?** Having many visitors, contractors and employees who usually work remotely visiting the plant, it is a great help to check the presence in case of emergency and it helps to ensure people are trained and informed on our safety policies before entering the plant. **Official Response from Alla Farber:** > We're glad to hear that iLobby is helping you manage visitors and ensure health and safety at your plant. Thank you for sharing your positive experience! ### 38. Great System **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle E. | Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about FacilityOS?** Notifications for Visitors are great when your building is large. Customor support through Jessic Lui was awesome **What do you dislike about FacilityOS?** Be careful discussing what features are add-ons versus part of the different progream tiers to avoid additional cost on quotes. **What problems is FacilityOS solving and how is that benefiting you?** Hadcount and em,ergency communication and visitor control recordkeeping **Official Response from Alla Farber:** > Thank you for your feedback! We're thrilled that our visitor notifications are working well for you, and we'll pass on your kind words to Jessica Lui. ### 39. iLobby has brought our visitor experience to a new level. **Rating:** 5.0/5.0 stars **Reviewed by:** Wanda L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about FacilityOS?** The kiosk is so much more attractive and efficient than the register book. We are able to easily capture visitor sign-in, training and notify the host in a single step. This has saved our receptionist a lot of time tracking down the host for the visitors and meeting our regulatory compliance. I really like that you are able to personalize the screens. **What do you dislike about FacilityOS?** We've been using iLobby for six months now, and I haven't found anything I don't like about iLobby. **What problems is FacilityOS solving and how is that benefiting you?** We are a food processing organization and all that enter our facility must acknowledge our Good Manufacturing Practices. Having this set up through iLobby, has saved our receptionist a lot of time but also helped us with documentation. **Official Response from Jody Shaffer:** > Hi Wanda, A big thank you for taking the time to share your experience with our technology! We're glad to have you as a part of our user community. ### 40. iLobby Visitor Management Solution Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about FacilityOS?** Removes the paperwork found at our reception / front desks and enforces visitor sign off. Easily customizable and deployed to multiple sites. Centralized logs for visitors at all locations. Initial deployment with the technical team was relatively easy. Integration with Azure / Okta for SSO and host directories make administration easier. **What do you dislike about FacilityOS?** We had difficulty reaching the right support person when switching from Azure SSO to OKTA for authentication for our account, but once we found the right person the change was simple. There are also some UI improvements I believe that could be made relatively easily (for example, if visitor types out email address on the first page, it would be nice if it auto-populates or allows you to select it in following forms where it asks you to enter it to receive a receipt. **What problems is FacilityOS solving and how is that benefiting you?** We are able to digitize the reception process for visitors, and enforce safety documentation review before anyone enters our facilities. If we know a large group is coming in advance, we can have them pre-register, which can be very helpful for large groups. Centralized logs for reviewing historical visitors and managing documents centrally is also a big plus compared to the old 3 ring binder / paper approach. **Official Response from Zachary Guitor:** > We're glad to hear that iLobby has been able to streamline your visitor management process and provide centralized logs for all your locations. We appreciate your feedback about the difficulty in reaching the right support person and the UI improvements. We've shared this feedback with the appropriate parties in our Product and Service Teams. ### 41. Ease of implementation and use. **Rating:** 5.0/5.0 stars **Reviewed by:** Chad J. | Director of Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about FacilityOS?** We have been using the iLobby Visitor OS system for over 6 months now and have found the adoption of the system very quick as it is an easy system to use for Visitor check-in. Not only from an end user standpoint but from a set-up point of view, it was also very easy to set-up. Any updates to the system or data is very easy to make and quickly in effect. We moved from a paper Visitor logbook to the iLobby system and it has been a great move for us. Visitors have been impressed with how easy and advanced our Check-in process is. I would recommend this system to take your visitor check-in process to the next level. Chad. **What do you dislike about FacilityOS?** Nothing. Easy to use system with great customer support. **What problems is FacilityOS solving and how is that benefiting you?** Visitor management and visibility both in the system and on our floor. On the floor, we can see our visitors by the printed badge they wear after checking in to the iLobby system. **Official Response from Zachary Guitor:** > Thank you for your feedback! We're pleased to hear that iLobby VisitorOS has made your visitor check-in process easy and advanced. We appreciate your recommendation and are here to support you with any future needs. ### 42. iLobby for the save **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about FacilityOS?** I most enjoy how simple iLobby is to use it generally just works with no human intervention. To be honest the iPads need more maintiance than the software does. Traning my staff on how to use it was an absolute breese and I have recived nothing but positive revies aboutit. Implimentation was super simple. **What do you dislike about FacilityOS?** I would like the text to speech to be a bit better. Would be nice to see it link up with something like google translate or something smoother. I also dont like that the lable printer only works through bluetooth as it would have less issues if it was a network connection. **What problems is FacilityOS solving and how is that benefiting you?** It gives us clear visibility into who is visiting our complex, who they are here for, and alerts them that their visitor is waiting. Also gives us the ability to see who is in the buildings in the event of an emergency so we can pass that information on to EMS officials. **Official Response from Jody Shaffer:** > We're glad to hear that you find iLobby simple to use and that it has been well received by your staff. ### 43. Simple intuitive system that helped us reduce cost and waste **Rating:** 5.0/5.0 stars **Reviewed by:** chris b. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about FacilityOS?** iLobby helped us with our goal of reducing paper waste by putting all of our sign in data online. It also keeps a copy of safety sheets and NDA acknowledgements that we need to track from a compliance standpoint. It's very simple to setup since it's just an ipad that needed power and wifi. It's always available even when we don't have someone sitting at the front desk so it reduces the time a visitor needs to wait for their host. **What do you dislike about FacilityOS?** It's not easy to get reports on certain things we're focused on - specifically reporting on when the last time a person acknowledged our safety policies or NDA. It's set to renew on an interval but doesn't tell you when the next time a visitor is up for renewal. **What problems is FacilityOS solving and how is that benefiting you?** It's helping me manage visitors in the building and notification of hosts automatically. **Official Response from Zachary Guitor:** > We're glad to hear that iLobby has helped you reduce cost and waste by digitizing your sign-in process and keeping track of important compliance documents. We appreciate your feedback about the reporting feature, and have shared this feedback with our Product Team. ### 44. Excellent Multi-site Check-in system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2024 **What do you like best about FacilityOS?** I love that you can build in as many sites as are needed. You can then fill those sites with users at whatever user role permissions you like. It is easy to establish custom check-in paths for different types of guests and to collect required document signoffs. It is easy to pull down data. **What do you dislike about FacilityOS?** There are a few features (such as displaying company names below guest names automatically) that are fixed. It would be great if this system offered even more customization as to what was collected/displayed. **What problems is FacilityOS solving and how is that benefiting you?** ilobby's solves three issues: 1) Record keeping - everything is digitized and easy to pull down rather than keeping drawers filled with paper. 2) Communication issues - system sends messages to hosts when visitors arrive. 3) Emergency Communication - the EmergencyOS helps to close a gap by giving us a direct line to on-site guests. **Official Response from Zachary Guitor:** > We're glad to hear that you find our multi-site check-in system easy to use and customizable. We appreciate your feedback about additional customization options, and we'll share this feedback with our Product Team. ### 45. A Stellar Experience at Astellas Pharma Canada **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about FacilityOS?** What I like most is the easy registration process for visitors and how it instantly notifies relevant parties about visitor arrivals. We also recently purchased the EmergencyOS module, which we will use for emergency notifications and fire drills. Starting as a solution for COVID-19 screening in the reception area of our old office space, when we moved to our newly renovated hybrid office, which does not have a reception area, we were able to convert the mounting stand that was included with the iPad into a wall mount and place it outside of our front door. **What do you dislike about FacilityOS?** There is nothing I dislike about iLobby. We've been using iLobby since 2020, and I'm happy to report that it just works and serves its purpose. The iPad we received in 2020 runs 24/7 and still functions perfectly. **What problems is FacilityOS solving and how is that benefiting you?** Initially employed for COVID-19 screening, we have transitioned to using iLobby as a tool for managing visitors, package deliveries and emergency notifications in our newly renovated hybrid office without a traditional reception area. **Official Response from Zachary Guitor:** > We're thrilled to hear that you've had a stellar experience with iLobby! The easy registration process and instant notifications for visitor arrivals are key features that we're proud of. It's great to hear that the EmergencyOS module is also proving to be valuable for your emergency notifications and fire drills. ### 46. Easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about FacilityOS?** My favorite part about the platform is the ease of use, from initial implementation to go live. iLobby has a simple process to gather requirements, equipment is delivered ready to go and the site is simple and easy to use. **What do you dislike about FacilityOS?** We aren't able to fully customize our notifications but the iLobby team was responsive to our request to edit email verbiage. **What problems is FacilityOS solving and how is that benefiting you?** Ultimately we needed an automated visitor check-in process for multiple locations that could be centrally managed. At our headquarters, we are moving our reception team from our main lobby to behind locked doors as a matter of security. At our other manufacturing locations, we don't have reception staff at all buildings. We also wanted a way to send emergency notifications to visitors at our facilities. This was an emergency response prepareness opportunity our EHS team identified. We chose to implement iLobby for visitor management to enable guests to our facilities to directly check-in without human intervention. We are now also able to send emergency notifications directly to checked in visitors. The benefits are enhanced security for our reception staff, increased visibility to our visitor metrics and enhanced emergency communications. **Official Response from Zachary Guitor:** > We appreciate your feedback on the customization of notifications and have shared your recommendation with the Product Team. We're constantly working to improve our platform, and your input helps us to make necessary enhancements. ### 47. I have worked with ilobby for 4 years now and I love it **Rating:** 5.0/5.0 stars **Reviewed by:** Marguerite J. | Receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about FacilityOS?** What I like best about Ilobby is that I do not have to sign people in manually, and the fact that it prints a badge. **What do you dislike about FacilityOS?** I didlike that sometimes the badge printer goes out offen **What problems is FacilityOS solving and how is that benefiting you?** ILobby solves alot of our business problems by allowing customers to sign in before they arrive **Official Response from Alla Farber:** > Thank you for your review! We’re delighted that you’ve enjoyed working with iLobby for the past four years. Regarding your badge printer, please contact our support team at support@ilobby.com so we can assist you in resolving this. ### 48. iLobby Review **Rating:** 4.0/5.0 stars **Reviewed by:** Israel k. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about FacilityOS?** - Very convenient specially the notification of sign in and sign out option as well as the customization of the sign on screen. - Love the web future to be able to customize the iPad - Emergency feature - Customer support is very helpful specially via email or teams - We do use it daily and is loved by our company - It was easy to connect the printer and ipad as well as teach the receptionest - easy to change roll **What do you dislike about FacilityOS?** - It can be a bit pricey - We should be able to change the pinned users on the iPad since people come and go within the company. - Sometimes it randomly goes offline. **What problems is FacilityOS solving and how is that benefiting you?** Guest managment, no more calls by the receptionest to users hosts get an email when there guest signs in so they will go to meet him **Official Response from Zachary Guitor:** > Thank you for sharing your positive experience with iLobby, including the convenience and customization features. We understand your concerns about the occasional offline issue. Please reach out to us at support@ilobby.com and we would be happy to help! ### 49. Versatile system and robust support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about FacilityOS?** The system provides very useful data on the visitors at our facilities and whenever there is a problem, support is quick to react. **What do you dislike about FacilityOS?** While we do like that our sites can customize the system to their needs fairly easily, we do encounter a fair amount of times where we need to involve support to implement something we are trying to accomplish. **What problems is FacilityOS solving and how is that benefiting you?** iLobby allows us to pre-schedule visitors through an email pre-registration that allows them to complete our NDA, review our safety/security policies, etc. before they arrive onsite. This speeds up the badging process when they arrive for their visit and allows us to quickly process large amounts of visitors. Additionally, the robust reporting allows us to pull metrics for our senior leaders on how many visitors we serve on a daily, weekly, monthly, and annual basis. **Official Response from Zachary Guitor:** > Thank you for your feedback. We're pleased that iLobby has been able to solve your visitor management needs and provide valuable reporting metrics. We'll take your comments about the support process into consideration as we strive to improve our system and services. ### 50. iLobby is awesome! So easy to use and customer support is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about FacilityOS?** Customer support and how user-friendly the portal is. It is very easy to navigate without instruction. We enjoy the notifications for when visitors arrive. When we had to implement temperatyure screening there was also an add-on feature that was easy to use. **What do you dislike about FacilityOS?** N/A I can't complain. We enjoy using iLobby and I can't say that there's anything I would change. **What problems is FacilityOS solving and how is that benefiting you?** with iLobby we were able to not have a physical person at the front desk. This had our site more secure. Having the automated arrival notifications has also been great as visitors don't have to have someone physically try to find their host, they are notified in multiple ways. **Official Response from Zachary Guitor:** > Thank you for your positive feedback! We're glad to hear that you find iLobby user-friendly and that the automated arrival notifications have been helpful. We appreciate your support! ## FacilityOS Discussions - [How can we remotely connect and manage the Kiosks/Devices](https://www.g2.com/discussions/how-can-we-remotely-connect-and-manage-the-kiosks-devices) - 1 comment, 1 upvote - [View FacilityOS pricing details and edition comparison](https://www.g2.com/products/facilityos/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+03%3A33%3A15+-0500&secure%5Bsession_id%5D=17980b1c-5748-4406-82f3-0bcb24f88c73&secure%5Btoken%5D=43a5b84f784deb43b29b11932c3b506dcd2799fdaf40c789b0cd56432f08ccfa&format=llm_user) ## FacilityOS Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [StarRez](https://www.g2.com/products/starrez/reviews) ## FacilityOS Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Platform Basics** - Visitor Check-In - Mail Management - Visitor Database - Reports & Analytics - Blacklist Screenings - Badge Issuance - Automation **Prevention & Preparation** - Scenario Planning - Document Database - Equipment Management - Threat Monitoring **Onboarding - Contractor Risk Management** - Workflow Managment - Compliance Verification **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Response** - Mass Alerts and Notifications - Geolocation - Automated Workflows - Incident Dashboard - Third-Party Data Mining - Collaboration Tools **Document Management - Contractor Risk Management** - Analysis - Repository **Platform Interoperability** - Notifications - Hardware **Recovery** - Auditing & Compliance - Incident Mapping - Post-Event Analysis - Cost Management - Document Sharing **Risk Management - Contractor Risk Management** - Performance Monitoring - Risk Reporting **Agentic AI - Asset Tracking** - Natural Language Interaction **Agentic AI - Facility Management** - Autonomous Task Execution **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - NDA & Contract Signing - Integrations with Relevant Software - Hardware Integration - Multi-lingual Support **Agentic AI - Visitor Management** - Decision Making **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Space Planning - Move Management - Vendor Management - Service Request Portal - Green Building Operations - Reporting & Dashboards - Facility Document Storage - Mobile Field Access ## Top FacilityOS Alternatives - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [The Receptionist](https://www.g2.com/products/the-receptionist/reviews) - 4.8/5.0 (425 reviews) - [Sign In Solutions](https://www.g2.com/products/sign-in-solutions/reviews) - 4.7/5.0 (396 reviews)