Exotel Customer Communication Platform Reviews & Product Details

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Seller

Exotel

Discussions

Exotel Customer Communication Platform Community

Languages Supported

Arabic, English, Hindi

Product Description

Exotel Customer Communication Platform provides a comprehensive CPaaS solution that includes voice and messaging APIs to ensure seamless customer interactions. The platform features voice and video calling, IVR, SMS, email, and push notifications. Exotel's APIs, security features, real-time analytics, and workflow automation enhance customer engagement and streamline operations. Exotel operates under UL-VNO licensing for VoIP telephony services, ensuring compliance as a cloud calling operator. Key features include click-to-call, messaging APIs (SMS, WhatsApp, RCS), voice APIs (WebRTC, in-app calling), voice streaming, IVR call routing, agent dashboard, call analytics and recording, call forwarding, and CRM integration.

Overview by

Exotel Marketing (Exotel is the emerging market’s leading full stack customer engagement platform. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 40 million engagements daily for over 6000 companies)

Pricing

Pricing provided by Exotel Customer Communication Platform.

Custom Solutions For Enterprises

Dabbler

₹9,999.00

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Exotel Customer Communication Platform Integrations

(3)

Integration information sourced from real user reviews.

Exotel Customer Communication Platform Media

Exotel Customer Communication Platform Demo - Exotel

Automate call and SMS campaigns for specific audiences or databases.

Smart, multi-level IVR builder.

Enable single-click call functionality from your app or website. Allow your agents to call customers without manually entering the number.

Use highly programmable and powerful REST APIs for Exotel to work from your customer facing tools - CRM, Helpdesk, Servicedesk, and more

G2 reviews are authentic and verified.

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Shobhit G.

Team Leader

Small-Business (50 or fewer emp.)

9/18/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Exotel - Experience After Using For 3 Years"

5/5

What do you like best about Exotel Customer Communication Platform?

It offers powerful features like smart IVR, automation, real-time analytics, and API integrations, which help businesses deliver faster, more personalized customer experiences while improving operational efficiency Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

What I dislike about Exotel is that several users report weak or slow post‑sales and support service — once the initial setup or sale is done, getting timely help or changes can be frustrating. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

10/27/2025

"Does the job fairly simple"

4.5/5

What do you like best about Exotel Customer Communication Platform?

Best in the industry - Lesser quality issues.

Faster support - Doesn't take much time to get queries/issues resolved. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

No customisation is possible on their account.

Facing frequent issues on the recordings front these days. Review collected by and hosted on G2.com.

Anjan D.

Assistant Manager

Small-Business (50 or fewer emp.)

10/14/2025

"Great Multi-Channel Connectivity"

5/5

What do you like best about Exotel Customer Communication Platform?

Exotel allows businesses to connect with customers across multiple channels, Easily intergrateable, Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Interface can be more updated, Reports can be improved Review collected by and hosted on G2.com.

saurabh m.

Senior Product Specialist

Hospital & Health Care

Mid-Market (51-1000 emp.)

9/13/2024

"Connect effortlessly and communicate effectively"

4.5/5

What do you like best about Exotel Customer Communication Platform?

I have been personally using Exotel for 2 Years now. We are only using Exotel for calling purposes but we have integrated calling not only for customer support but also for our doctors through which they can call the patients without sharing their number. It has been a useful tool to connect through audio calls where patients who do not have a stable internet connection to connect through video. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

I Have faced some issues like the call log not being updated (2-3 times) where the Exotel website goes under maintenance. Apart from that many times while calling through the support number we hear ourselves and have to disconnect and again call. Review collected by and hosted on G2.com.

Anand S.

IT Head

Consumer Services

Mid-Market (51-1000 emp.)

3/8/2024

"Flexible Cloud Telephony Solution with Smart IVR"

5/5

What do you like best about Exotel Customer Communication Platform?

With exotel cloud telephony solution, incoming and outgoing call handling among our remote and multilocation offices has become easy and productive. the feature to map employee mobile numbers with a virtual extension keeps us engaged with our customers all the time be it in the office or on the move. It easily gets integrated into many CRM with their ready to implement APIs. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

They do not have a mobile app for the users, this is something I feel would have been a value addition to their overall solution. you need to have a laptop to access the call log and listen to call recordings. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

We ditched the costly in-premises EPABX system for Exotel to save money and to have 100% uptime. All our employees have a virtual Extension number mapped to their mobile number. Now customer calls can be attended to and forwarded to any of our employees from any of our offices across the country. Incoming and outgoing call recording, integration with CRM.

Using its IVR we can raise support tickets, and provide any required details based on the IVR menu selection, we have recently started using their Whatsapp API services too. Review collected by and hosted on G2.com.

Amoolya K.

Team Lead Customer Support

Mid-Market (51-1000 emp.)

6/27/2024

"Best IVR Software"

5/5

What do you like best about Exotel Customer Communication Platform?

1) Easy and best use for support

2) Easy team flow creation

3) Call routing is very accurate with hassel

4) This helps to define proper team sturcture

5) Easy integration with different software

6) Can add multiple team members Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

1) Sometime call gets auto dropped

2) The calls get cross connected Review collected by and hosted on G2.com.

Sahil A.

Inside Sales Manager

Mid-Market (51-1000 emp.)

3/11/2024

"Exotel - most dymanic and seamless call center platform"

4.5/5

What do you like best about Exotel Customer Communication Platform?

We use exotel for their virtual number and IVR system , it is very easy to use, implement and integrate as well. The part I like is we can build up call routing system seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Nothing that I dislike as such - but yes website can be bit optimised and can have easy login options like google account login or phone number and otp based login Review collected by and hosted on G2.com.

AbdulSaad M.

Mid-Market (51-1000 emp.)

3/9/2023

"Its very user friendly to used for agents and supervisor and many good feature to used in same tool."

2.5/5

What do you like best about Exotel Customer Communication Platform?

1. It was very nice to use for agents.

2. Dialing is good.

3. Call quality is nice.

4. Less downtime.

5. Cloud system to maintain data. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

1. For monitoring for Supervisor, it was not so good, Need to go on every campaign and monitor the agent. it should get all details on the same page.

2. Data(Leads) monitoring is not there proper on Ameyo.

3. On any changes or request it gets charged we need to pay every time. Review collected by and hosted on G2.com.

Manjinder S.

Mid-Market (51-1000 emp.)

1/23/2024

"The best and the most reliable voice call manager service across the globe."

4.5/5

What do you like best about Exotel Customer Communication Platform?

With the extreme ease of use and implementation Exotel is a secure and reliable business phone system on the cloud that allows you to have a single business phone number from which you can make or receive concurrent calls and SMSs. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

So far nothing to dislike about Exotel, rather it is filled with features Review collected by and hosted on G2.com.

Shifa K.

Small-Business (50 or fewer emp.)

1/23/2024

"Exotel is a good solution to manage all inbound and outbound calls in a single channel"

4.5/5

What do you like best about Exotel Customer Communication Platform?

Exotel is a good solution to manage all inbound and outbound calls in a single channel and inetgarate with CRM

Allows multiple agent access

Call monitoring and many more Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Could have worked more on the integration part and provided access to other parties as well and lesser the price Review collected by and hosted on G2.com.