# Ameyo by Exotel Cloud Contact Center vs Exotel Customer Communication Platform Comparison

| | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 251 | 90 | 
| **Largest Market Segment** | Mid-Market (48.9% of reviews) | Mid-Market (43.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Ameyo by Exotel Cloud Contact Center

Pros:
- Ease of Use (5 reviews)
- Features (4 reviews)

Cons:
- Limited Customization (4 reviews)
- Difficult Setup (3 reviews)

### Exotel Customer Communication Platform

Pros:
- Ease of Use (4 reviews)
- Easy Integrations (3 reviews)

Cons:
- Call Issues (3 reviews)
- Connectivity Issues (2 reviews)

---
## Ratings Comparison
| Rating | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
  | **Meets Requirements** | 8.4 (153 reviews) | 8.6 (67 reviews) | 
  | **Ease of Use** | 8.6 (154 reviews) | 8.8 (67 reviews) | 
  | **Ease of Setup** | 8.2 (100 reviews) | 9.0 (42 reviews) | 
  | **Ease of Admin** | 8.5 (92 reviews) | 9.2 (37 reviews) | 
  | **Quality of Support** | 7.9 (149 reviews) | 8.1 (67 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (95 reviews) | 8.6 (37 reviews) | 
  | **Product Direction (% positive)** | 8.8 (128 reviews) | 8.6 (66 reviews) | 

---
## Pricing

### Ameyo by Exotel Cloud Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Exotel Customer Communication Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 9.0/10 | 27 |
| **Exotel Customer Communication Platform** | N/A | N/A |

#### Administration

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Database Management ** | 9.0 (21 reviews) | Not enough data | 
| **Data Workflows** | 9.2 (19 reviews) | Not enough data | 
| **Issue Management** | 8.6 (20 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Knowledge Base** | 8.9 (17 reviews) | Not enough data | 
| **Publishing Workflows** | 9.1 (16 reviews) | Not enough data | 
| **Analytics** | 9.2 (16 reviews) | Not enough data | 

#### Compliance

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Policies and Controls** | 8.8 (21 reviews) | Not enough data | 
| **Data Governance** | 9.0 (20 reviews) | Not enough data | 
| **Compliance** | 9.1 (21 reviews) | Not enough data | 
| **Auditing** | 9.0 (18 reviews) | Not enough data | 

#### Customer Support

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Intelligent Search** | 9.2 (18 reviews) | Not enough data | 
| **Suggestions** | 9.0 (18 reviews) | Not enough data | 
| **Decision Trees** | 8.5 (16 reviews) | Not enough data | 

#### Data Security

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Risk Data Attributes** | 8.9 (18 reviews) | Not enough data | 
| **Data Transport** | 8.8 (17 reviews) | Not enough data | 
| **Access Management** | 9.1 (20 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.2 (16 reviews) | Not enough data | 

#### Administration

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Integrations** | 8.7 (17 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (17 reviews) | Not enough data | 
| **Performance and Reliability** | 8.9 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.4/10 | 81 |
| **Exotel Customer Communication Platform** | N/A | N/A |

#### Channels

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Voice** | 8.7 (69 reviews) | Not enough data | 
| **Social** | 8.3 (32 reviews) | Not enough data | 
| **Web Chat** | 8.3 (28 reviews) | Not enough data | 
| **Mobile SMS** | 8.0 (32 reviews) | Not enough data | 
| **Email** | 8.1 (36 reviews) | Not enough data | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (5 reviews) | Not enough data | 

#### Functions

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Session Routing** | 8.6 (51 reviews) | Not enough data | 
| **Session Queuing** | 8.4 (49 reviews) | Not enough data | 
| **Concurrent Calling** | 8.5 (46 reviews) | Not enough data | 
| **Speech Analytics** | 8.5 (32 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (52 reviews) | Not enough data | 
| **IVR** | 8.6 (62 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.4 (57 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (45 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Session Summary Notes** | 8.7 (54 reviews) | Not enough data | 
| **Administrator Access** | 8.8 (61 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.3 (67 reviews) | Not enough data | 
| **Session Recording** | 8.7 (54 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.6 (51 reviews) | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Exotel Customer Communication Platform** | 9.2/10 | 8 |

#### Functionality

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 9.5 (7 reviews) | 
| **API Call Speed** | Not enough data | 9.3 (5 reviews) | 
| **Communication Varieties** | Not enough data | 9.7 (6 reviews) | 

#### Support

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Documentation** | Not enough data | 9.7 (5 reviews) | 
| **Community Support** | Not enough data | 9.0 (5 reviews) | 
| **Professional Support** | Not enough data | 8.1 (6 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.8/10 | 43 |
| **Exotel Customer Communication Platform** | N/A | N/A |

#### Platform

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Omnichannel** | 9.0 (22 reviews) | Not enough data | 
| **Mobile Access** | 7.7 (24 reviews) | Not enough data | 
| **Queue Management** | 8.7 (34 reviews) | Not enough data | 
| **Call Routing** | 8.9 (34 reviews) | Not enough data | 
| **Call Back** | 8.9 (34 reviews) | Not enough data | 
| **IVR** | 8.9 (35 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.8 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (10 reviews) | Not enough data | 

#### Workforce Management

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Call Monitoring** | 9.0 (35 reviews) | Not enough data | 
| **Performance Evaluation** | 9.1 (33 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Call Recording** | 9.1 (36 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (37 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.4/10 | 37 |
| **Exotel Customer Communication Platform** | N/A | N/A |

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **AI Text Summarization** | 6.3 (5 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Knowledge Base** | 9.0 (31 reviews) | Not enough data | 
| **Searchable Articles** | 8.4 (28 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 8.8 (24 reviews) | Not enough data | 
| **Personalization** | Feature Not Available | Not enough data | 

#### Self-Service Platform

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Branding** | 9.0 (29 reviews) | Not enough data | 
| **Automation** | 8.7 (29 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.6 (27 reviews) | Not enough data | 
| **Integrations** | 8.6 (31 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Exotel Customer Communication Platform** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **AI** | Not enough data | Not enough data | 

---
## Categories

**Unique to Ameyo by Exotel Cloud Contact Center (4):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Exotel Customer Communication Platform (2):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging)


---
## Reviewer Demographics

### By Company Size

| Segment | Ameyo by Exotel Cloud Contact Center | Exotel Customer Communication Platform | 
|---|---|---|
| **Small-Business** | 18.9% | 32.6% | 
| **Mid-Market** | 48.9% | 43.8% | 
| **Enterprise** | 32.2% | 23.6% | 

### By Industry

#### Ameyo by Exotel Cloud Contact Center

- **Education Management:** 19.3%
- **Financial Services:** 10.3%
- **Information Technology and Services:** 9.0%
- **Higher Education:** 5.2%
- **Primary/Secondary Education:** 4.3%
- **Health, Wellness and Fitness:** 3.0%
- **Retail:** 2.6%
- **E-Learning:** 2.6%
- **Banking:** 2.6%
- **Insurance:** 2.1%
- **Other:** 39.1%

#### Exotel Customer Communication Platform

- **Education Management:** 12.4%
- **Financial Services:** 11.2%
- **Primary/Secondary Education:** 9.0%
- **Consumer Services:** 6.7%
- **Computer Software:** 6.7%
- **Information Technology and Services:** 6.7%
- **Health, Wellness and Fitness:** 5.6%
- **Internet:** 4.5%
- **Hospital & Health Care:** 3.4%
- **Insurance:** 3.4%
- **Other:** 30.3%

---
## Alternatives

### Alternatives to Ameyo by Exotel Cloud Contact Center

- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2559 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3754 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7812 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (360 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1635 reviews)

### Alternatives to Exotel Customer Communication Platform

- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [SlickText](https://www.g2.com/products/slicktext/reviews) — 4.8/5 stars (1889 reviews)
- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1688 reviews)
- [Attentive](https://www.g2.com/products/attentive/reviews) — 4.5/5 stars (1483 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1358 reviews)
- [Dotdigital](https://www.g2.com/products/dotdigital/reviews) — 4.4/5 stars (1235 reviews)
- [OneSignal](https://www.g2.com/products/onesignal/reviews) — 4.7/5 stars (1221 reviews)

---
## Top Discussions

### Ameyo by Exotel Cloud Contact Center

- Title: [Can we customize quick dispositions for a default setup?](https://www.g2.com/discussions/can-we-customize-quick-dispositions-for-a-default-setup) — 2 comments, 1 upvote
  > **Top comment:** "some platforms out there are using their real time transcription and speech analytics to disposition calls. I wouldn't recommend this as sentiment plays a..."
- Title: [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) — 1 comment
  > **Top comment:** "Ameyo is a software used for auto dialling for the customer support agents which helps in collecting the customer data in a organised manner."
- Title: [How to delete the call recording from the ameyo](https://www.g2.com/discussions/how-to-delete-the-call-recording-from-the-ameyo) — 1 comment, 1 upvote
  > **Top comment:** "Ameyo is reliable for contact center solution."
- Title: [what is the best way](https://www.g2.com/discussions/what-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c) — 1 comment, 1 upvote
  > **Top comment:** "Ameyo is the Best"

### Exotel Customer Communication Platform

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ameyo-by-exotel-cloud-contact-center-vs-exotel-customer-communication-platform)