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# Ameyo by Exotel Cloud Contact Center vs Exotel Customer Communication Platform Comparison - What are their main differences?

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Ameyo by Exotel Cloud...Exotel Customer...[+ Add Product](#)

Pricing

**Ameyo by Exotel Cloud Contact Center**
No pricing available

**Exotel Customer Communication Platform**
Free Trial

**₹9,999.00** · Dabbler

**₹19,999.00** · Believer

**Pricing Insights**
from reviews

Perceived Cost

**Ameyo by Exotel Cloud Contact Center**
$$$$$

**Exotel Customer Communication Platform**
$$$$$

Average Discount

**Ameyo by Exotel Cloud Contact Center**
12%5% more

**Exotel Customer Communication Platform**
7%

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Time to Implement

**Ameyo by Exotel Cloud Contact Center** 6 months
Based on 100 responses

**Exotel Customer Communication Platform** 6 months
Based on 100 responses

Return on Investment

**Ameyo by Exotel Cloud Contact Center** 6 months
Based on 100 responses

**Exotel Customer Communication Platform** 6 months
Based on 100 responses

 ![Ameyo by Exotel Cloud Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/14cde6decc40e7016449c096090e585a/ameyo-by-exotel-cloud-contact-center.svg "Ameyo by Exotel Cloud Contact Center")

 ![Exotel Customer Communication Platform](https://images.g2crowd.com/uploads/product/hd_favicon/14cde6decc40e7016449c096090e585a/exotel-customer-communication-platform.svg "Exotel Customer Communication Platform")

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**Pros & Cons**
from reviews

**Ameyo by Exotel Cloud Contact Center**

Ease of Use (5)

Features (4)

Limited Customization (4)

Difficult Setup (3)

**Exotel Customer Communication Platform**

Ease of Use (4)

Easy Integrations (3)

Call Issues (3)

Connectivity Issues (2)

Integrations

**Ameyo by Exotel Cloud Contact Center**
Not enough data

**Exotel Customer Communication Platform**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacfd4391b07e2d38c011855ad93a647/bitespeed.jpg "Product Avatar Image")

Bitespeed

](https://www.g2.com/products/bitespeed/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[
View all
](https://www.g2.com/products/exotel-customer-communication-platform/integrations)

Screenshots

**Ameyo by Exotel Cloud Contact Center**
No screenshot available

**Exotel Customer Communication Platform**
 ![Exotel Customer Communication Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/31277/Exotel-SME-and-Enterprise-grade-Dialer-RR-001.png)

**Ratings**
from reviews

Meets Requirements

**Ameyo by Exotel Cloud Contact Center**

**8.4** /10

Based on 153 responses

**Exotel Customer Communication Platform**

**8.6** /10

Based on 67 responses

Ease of Use

**Ameyo by Exotel Cloud Contact Center**

**8.6** /10

Based on 154 responses

**Exotel Customer Communication Platform**

**8.8** /10

Based on 67 responses

Ease of Setup

**Ameyo by Exotel Cloud Contact Center**

**8.2** /10

Based on 100 responses

**Exotel Customer Communication Platform**

**9.0** /10

Based on 42 responses

Ease of Admin

**Ameyo by Exotel Cloud Contact Center**

**8.5** /10

Based on 92 responses

**Exotel Customer Communication Platform**

**9.2** /10

Based on 37 responses

Quality of Support

**Ameyo by Exotel Cloud Contact Center**

**7.9** /10

Based on 149 responses

**Exotel Customer Communication Platform**

**8.1** /10

Based on 67 responses

Has the product been a good partner in doing business?

**Ameyo by Exotel Cloud Contact Center**

**8.2** /10

Based on 95 responses

**Exotel Customer Communication Platform**

**8.6** /10

Based on 37 responses

Product Direction (% positive)

**Ameyo by Exotel Cloud Contact Center**

**8.8** /10

Based on 128 responses

**Exotel Customer Communication Platform**

**8.6** /10

Based on 66 responses

**Features**
ratings from reviews

Communication Platform as a Service (CPaaS)

Not enough data

**9.2** /10

Based on 8 responses

Contact Center Knowledge Base

**9.0** /10

Based on 27 responses

Not enough data

Contact Center

**8.4** /10

Based on 81 responses

Not enough data

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Call Center Infrastructure (CCI)

**8.8** /10

Based on 43 responses

Not enough data

Customer Self-Service

**8.4** /10

Based on 37 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
18.9%

Mid-Market(51-1000 emp.)
48.9%

Enterprise(\> 1000 emp.)
32.2%

Small-Business(50 or fewer emp.)
18.9%

Mid-Market(51-1000 emp.)
48.9%

Enterprise(\> 1000 emp.)
32.2%

Small-Business(50 or fewer emp.)
32.6%

Mid-Market(51-1000 emp.)
43.8%

Enterprise(\> 1000 emp.)
23.6%

Small-Business(50 or fewer emp.)
32.6%

Mid-Market(51-1000 emp.)
43.8%

Enterprise(\> 1000 emp.)
23.6%

**Reviewers' Industry**

[![Ameyo by Exotel Cloud Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/14cde6decc40e7016449c096090e585a/ameyo-by-exotel-cloud-contact-center.svg "Ameyo by Exotel Cloud Contact Center")](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)
Ameyo by Exotel Cloud Contact Center

Education Management
19.3%

Financial Services
10.3%

Information Technology and Services
9.0%

Higher Education
5.2%

Primary/Secondary Education
4.3%

Other
51.9%

[![Exotel Customer Communication Platform](https://images.g2crowd.com/uploads/product/hd_favicon/14cde6decc40e7016449c096090e585a/exotel-customer-communication-platform.svg "Exotel Customer Communication Platform")](https://www.g2.com/products/exotel-customer-communication-platform/reviews)
Exotel Customer Communication Platform

Education Management
12.4%

Financial Services
11.2%

Primary/Secondary Education
9.0%

Consumer Services
6.7%

Computer Software
6.7%

Other
53.9%

Alternatives

**Ameyo by Exotel Cloud Contact Center Alternatives**

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3CX
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**Exotel Customer Communication Platform Alternatives**

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Ozonetel
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Plivo
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[
MoEngage
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## Ameyo by Exotel Cloud Contact Center vs Exotel Customer Communication Platform

When assessing the two solutions, reviewers found Exotel Customer Communication Platform easier to use, set up, and administer. Reviewers also preferred doing business with Exotel Customer Communication Platform overall.

- Reviewers felt that Exotel Customer Communication Platform meets the needs of their business better than Ameyo by Exotel Cloud Contact Center.
- When comparing quality of ongoing product support, reviewers felt that Exotel Customer Communication Platform is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Ameyo by Exotel Cloud Contact Center over Exotel Customer Communication Platform.