Exotel Customer Communication Platform Reviews & Product Details

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Seller

Exotel

Discussions

Exotel Customer Communication Platform Community

Languages Supported

Arabic, English, Hindi

Solution Type

Best-of-Breed

Overview by

Exotel Marketing (Exotel is the emerging market’s leading full stack customer engagement platform. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 40 million engagements daily for over 6000 companies)

Pricing

Pricing provided by Exotel Customer....

Custom Solutions For Enterprises

Dabbler

₹9,999.00

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 90 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Exotel Customer Communication Platform Integrations

(2)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Abhishek B.

Deputy Vice President

Enterprise (> 1000 emp.)

3/9/2023

"Sophisticated telephony solution with super API and documentation"

4.5/5

What do you like best about Exotel Customer Communication Platform?

easy to use APIs and even easier integrations and billing process Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

To catch hold of their sales team and to create customize solution Review collected by and hosted on G2.com.

MAJO F.

Lead Engineer

Mid-Market (51-1000 emp.)

3/13/2023

"Great for Calls over Cloud"

4.5/5

What do you like best about Exotel Customer Communication Platform?

- Easy to use/ Clean UI/ reliable

- Call Quality

- Easy setup of Shifts, Call routing, escalations etc..

- Voice recordings and good reports. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

- SMS Module pricing is little on the higher side

No other downsides as of now... Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

We have implemented our Customer Service using Exotel.

Exotel supports call routing based on Groups and Shifts, which is helpful.

We have implemented On-Call-Person -> Another backup -> call routing to Manager

It gives good traceability of historic calls, and the voice quality is quite good. Review collected by and hosted on G2.com.

Anil H.

SENIOR DIRECTOR - IT

Enterprise (> 1000 emp.)

3/9/2023

"Exotel Omni Channel capabilities and CX experience"

4/5

What do you like best about Exotel Customer Communication Platform?

Their OMNI Platform offerings come with cost-effective pricing and meet client requirements in line with their expectations. They ensure compliance and security aspects, which are paramount for us. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Disaster recovery or BCP availability. It should be active-active across the primary Data Center and Secondary DC, but it is intrusive, which is still a caveat to meet uptime obligations. Review collected by and hosted on G2.com.

Sugandha C.

Small-Business (50 or fewer emp.)

3/9/2023

"convenience at its best"

5/5

What do you like best about Exotel Customer Communication Platform?

It is a very easy platform to use. the team is also very supportive and provide handholding support till you need. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

the IVR cannot be previewed. One has to call the number to test it. Review collected by and hosted on G2.com.

Gourav P.

Manager

Mid-Market (51-1000 emp.)

3/10/2023

"Good Services and support"

4/5

What do you like best about Exotel Customer Communication Platform?

Service Support is quite amazing from your team Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

For everything, we first need to raise a ticket, then we have to call them no matter how urgent the issue is Review collected by and hosted on G2.com.

Shreyans R.

Product Manager

Mid-Market (51-1000 emp.)

3/9/2023

"Great experience, barring a few hiccups"

4.5/5

What do you like best about Exotel Customer Communication Platform?

Customer service

Customer Support

Ease of use Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Signal service quality can be quite frustrating at times Review collected by and hosted on G2.com.

Devesh V.

Head of Operations & Technology

Small-Business (50 or fewer emp.)

3/1/2023

"Best cloud telephony solution provider"

5/5

What do you like best about Exotel Customer Communication Platform?

It can be integrated with most of the existing CRM Solutions. Call logging and analytics gives it an edge over other solutions Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Could work on cost efficient plans and packages Review collected by and hosted on G2.com.

Khush J.

Small-Business (50 or fewer emp.)

3/9/2023

"Great experience with Exotel"

4.5/5

What do you like best about Exotel Customer Communication Platform?

The best we like about exotel is priority customer support. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The thing that we dislike the most about exotel is frequent system downtimes. Review collected by and hosted on G2.com.

Arpit C.

Mid-Market (51-1000 emp.)

3/9/2023

"Best IVR Solution"

5/5

What do you like best about Exotel Customer Communication Platform?

Ease of API

Easy User Interface

Self Serve Product

good support from the team Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Nothing to dislike in the product everything is so good Review collected by and hosted on G2.com.

Anshul Y.

Business Operations Lead

Mid-Market (51-1000 emp.)

3/9/2023

"Good tool for support"

4.5/5

What do you like best about Exotel Customer Communication Platform?

easy to use and create flows as and when required Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Support can be more real-time, rest things are good Review collected by and hosted on G2.com.

Questions about Exotel Customer Communication Platform? Ask real users or explore answers from the community

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Pricing Options

Pricing provided by Exotel Customer....

Custom Solutions For Enterprises

Dabbler

₹9,999.00

Believer

₹19,999.00

View More Pricing Information

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RCS Business Messaging Communication Platform as a Service (CPaaS)

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Exotel Customer Communication Platform Reviews & Product Details

Profile Status

Pricing

Custom Solutions For Enterprises

Dabbler

Top-Rated Alternatives

User Insights

Exotel Customer Communication Platform Integrations

Exotel Customer Communication Platform Reviews (90)

Exotel Customer Communication Platform Reviews (90)

What do users say?

Pros & Cons

Filter Reviews

Questions about Exotel Customer Communication Platform? Ask real users or explore answers from the community

Pricing Options

Custom Solutions For Enterprises

Dabbler

Believer

Categories on G2

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