Exotel Customer Communication Platform Reviews & Product Details

Easy to build workflows, allows you to send SMS and WhatsApp to customers. The calling facility and easy to integrate APIs are a win-win for our teams Review collected by and hosted on G2.com.

Not a dislike, but I am waiting for SIM based calling facility too from Exotel Review collected by and hosted on G2.com.

Offers above 99% uptime and great call completion rate. In addition to this, Exotel has a driven team working around the clock to give the best client experience. Review collected by and hosted on G2.com.

Exotel sometimes fails to provide customisations on product given their large client pool and asks need to go through prioritisation matrix. Review collected by and hosted on G2.com.

It is easy to add a new exophone and manage inbound calls by making the workflows. It is very quick and you can have your customer helpline up and running in merely 15 minutes. Review collected by and hosted on G2.com.

International call connections used to be a problem a few years back but it has improved now. Review collected by and hosted on G2.com.

I like the IVR feature as it help us minimise the human interventions by filtering out the leads for us. Review collected by and hosted on G2.com.

They cost on a bit higher side if you compare it with other similar companies. Review collected by and hosted on G2.com.

Exotel's service is one of the best in the market. Their prices are also competitive as per the facilities & infra they provide to the clients. They also help B2B businesses grow together. They are coming up with all the products, name it SMS, WhatsApp, voice Calling and in a span of time will enter in other segments as well. Review collected by and hosted on G2.com.

Not much to dislike but presently they do not have services like chatbot & voice Bot which are rapidly evolving. Review collected by and hosted on G2.com.

Helped me in streamlining my business and tracking all inquiries a lot, I am very much interested in exploring other products of Exotel. It's easy to set up and very user-friendly. Recommended Review collected by and hosted on G2.com.

The mobile app is missing, this will help the user at the next level Review collected by and hosted on G2.com.

1. Very flexible & powerful API stack for communications

2. Full stack including dialers & campaign management softwares

3. Zero hop routes in multiple countries Review collected by and hosted on G2.com.

1. Dashboard & interfaces can be better

2. Prices can be better or more competitive Review collected by and hosted on G2.com.

User friendly and easiness of the product interface.

Customer care is helpful and they help in all possible ways to get the things sorted.

Analytics is also good Review collected by and hosted on G2.com.

Pricing is a little high that might be the deterrent for some of the small brands.

IVR facility is not that great and it took time to get it done which can act as deterrent again Review collected by and hosted on G2.com.

The UI of the software is straightforward to use and can check the call records of anyone very quickly, as it is listed right on the home page of the tool. The software consumes low internet data and one can change their online status easily Review collected by and hosted on G2.com.

Sometimes, calls don't get connect easily and take times of about 30-40 seconds. Review collected by and hosted on G2.com.

We are using Exotel for sending SMS to users. I must say the pricing, service & support of Exotel is top quality. Highly recommended Review collected by and hosted on G2.com.

Nothing as such. Everything seems good so far. Review collected by and hosted on G2.com.