Exotel Customer Communication Platform Reviews & Product Details

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Seller

Exotel

Discussions

Exotel Customer Communication Platform Community

Languages Supported

Arabic, English, Hindi

Solution Type

Best-of-Breed

Overview by

Exotel Marketing (Exotel is the emerging market’s leading full stack customer engagement platform. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 40 million engagements daily for over 6000 companies)

Pricing

Pricing provided by Exotel Customer....

Custom Solutions For Enterprises

Dabbler

₹9,999.00

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Top-Rated Alternatives

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User Insights

Average based on 90 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Exotel Customer Communication Platform Integrations

(2)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Amoolya K.

Team Lead Customer Support

Mid-Market (51-1000 emp.)

6/27/2024

"Best IVR Software"

5/5

What do you like best about Exotel Customer Communication Platform?

1) Easy and best use for support

2) Easy team flow creation

3) Call routing is very accurate with hassle

4) This helps to define proper team structure

5) Easy integration with different software

6) Can add multiple team members Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

1) Sometimes calls get auto dropped

2) The calls get cross connected Review collected by and hosted on G2.com.

Sahil A.

Inside Sales Manager

Mid-Market (51-1000 emp.)

3/11/2024

"Exotel - most dynamic and seamless call center platform"

4.5/5

What do you like best about Exotel Customer Communication Platform?

We use exotel for their virtual number and IVR system, it is very easy to use, implement and integrate as well. The part I like is we can build up call routing system seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Nothing that I dislike as such - but yes, the website can be a bit optimized and can have easy login options like Google account login or phone number and OTP based login. Review collected by and hosted on G2.com.

AbdulSaad M.

Mid-Market (51-1000 emp.)

3/9/2023

"Its very user friendly to used for agents and supervisor and many good feature to used in same tool."

2.5/5

What do you like best about Exotel Customer Communication Platform?

1. It was very nice to use for agents.

2. Dialing is good.

3. Call quality is nice.

4. Less downtime.

5. Cloud system to maintain data. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

1. For monitoring for Supervisor, it was not so good, Need to go on every campaign and monitor the agent. it should get all details on the same page.

2. Data(Leads) monitoring is not there proper on Ameyo.

3. On any changes or request it gets charged we need to pay every time. Review collected by and hosted on G2.com.

Manjinder S.

Mid-Market (51-1000 emp.)

1/23/2024

"The best and the most reliable voice call manager service across the globe."

4.5/5

What do you like best about Exotel Customer Communication Platform?

With the extreme ease of use and implementation Exotel is a secure and reliable business phone system on the cloud that allows you to have a single business phone number from which you can make or receive concurrent calls and SMSs. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

So far nothing to dislike about Exotel, rather it is filled with features Review collected by and hosted on G2.com.

Shifa K.

Small-Business (50 or fewer emp.)

1/23/2024

"Exotel is a good solution to manage all inbound and outbound calls in a single channel"

4.5/5

What do you like best about Exotel Customer Communication Platform?

Exotel is a good solution to manage all inbound and outbound calls in a single channel and integrate with CRM

Allows multiple agent access

Call monitoring and many more Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Could have worked more on the integration part and provided access to other parties as well and lesser the price Review collected by and hosted on G2.com.

Anand k.

Customer Support Executive

Mid-Market (51-1000 emp.)

10/27/2023

"Exotel simple review"

4.5/5

What do you like best about Exotel Customer Communication Platform?

The best thing about the exotel is it's user friendly where anyone can learn with a span of time and whenever we are on break and have forgotten to off the exotel in our laptop and the calls are redirecting to your phone you can just give a missed call to 9513885656 and it will be disabled without going physical near by the laptop. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The no of calls which we've received will not be updated quickly and when there was network issue if you off the exotel still the calls will be redirected and when you refresh it will show as on. Review collected by and hosted on G2.com.

Chintan S.

Enterprise (> 1000 emp.)

12/6/2023

"Pathetic after sale service"

0/5

What do you like best about Exotel Customer Communication Platform?

They will run with 50 member team to close the sale, once the sale is over they will never show their face again. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Worst ever customer support. They will never listen any customer support request nor respond to mails. Review collected by and hosted on G2.com.

Heena B.

Talent Acquisition Manager

Mid-Market (51-1000 emp.)

11/24/2023

"Streamlining Communication with Efficiency and Reliability"

2.5/5

What do you like best about Exotel Customer Communication Platform?

friendly interface, robust features for business communication, and reliable customer support. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

pricing structures, the learning curve for certain features, or specific functionality requirements that may not be fully met. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

1.Student Communication, 2.Customer Support: as Lawsikho offers customer support services, Exotel was used for managing and tracking customer inquiries and providing support via phone.

3.Automated Notifications: Exotel was employed for sending automated notifications, reminders, or alerts to students regarding classes, assignments, or important announcements. Review collected by and hosted on G2.com.

Yogesh T.

Enterprise (> 1000 emp.)

12/2/2023

"Smooth Experience"

4.5/5

What do you like best about Exotel Customer Communication Platform?

Ease of use, Works fine for connectivity Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Works little slow sometimes. takes time to connect Review collected by and hosted on G2.com.

Vishal L.

Vice President

Mid-Market (51-1000 emp.)

3/9/2023

"Very good customer service"

5/5

What do you like best about Exotel Customer Communication Platform?

The best thing about exotel is the customer service. We have been working with exotel for 5+ years and one thing which stands out clearly is the customer support. The responses are prompt and timely manner. They are not forgotten.

The app bazaar with plug and play option to create a flow is innovative and very helpful. We can decide our own flow. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Overall, I am happy with Exotel. The app bazar needs to be made more user friendly. If I have created a flow and in between, if I need to add a step, I need to re-create rest of the flow from that step.

There should be option to add a step in middle of the flow without much efforts. Review collected by and hosted on G2.com.