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Compare Exotel Customer Communication Platform and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Mid-Market (60.4% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Exotel Customer Communication Platform
Star Rating
(89)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Browse all 3 pricing plansTalkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansExotel Customer Communication Platform vs Talkdesk
When assessing the two solutions, reviewers found Talkdesk easier to use and do business with overall. However, reviewers preferred the ease of set up with Exotel Customer Communication Platform, along with administration.
- Reviewers felt that Talkdesk meets the needs of their business better than Exotel Customer Communication Platform.
- When comparing quality of ongoing product support, reviewers felt that Talkdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Talkdesk over Exotel Customer Communication Platform.
Pricing
Entry-Level Pricing
Exotel Customer Communication Platform
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Exotel Customer Communication Platform
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.6
66
8.9
2,031
Ease of Use
8.8
66
9.1
2,041
Ease of Setup
9.0
41
8.8
1,065
Ease of Admin
9.2
37
8.9
932
Quality of Support
8.1
66
8.8
1,808
Has the product been a good partner in doing business?
8.6
37
8.9
916
Product Direction (% positive)
8.6
65
8.7
1,938
Features by Category
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
294
Not enough data
8.5
10
Agent Tools
Not enough data
9.2
252
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
9.4
350
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
261
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.7
50
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
80
Not enough data
8.6
79
Channels
Not enough data
9.2
822
|
Verified
Not enough data
8.6
542
|
Verified
Not enough data
8.4
528
|
Verified
Not enough data
8.3
518
|
Verified
Not enough data
8.5
549
|
Verified
Generative AI
Not enough data
8.2
183
Functions
Not enough data
8.9
963
|
Verified
Not enough data
9.0
983
|
Verified
Not enough data
9.0
835
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.9
714
Not enough data
8.9
660
|
Verified
Agentic AI - Contact Center
Not enough data
8.2
29
Not enough data
8.6
29
Not enough data
8.3
29
Not enough data
8.3
29
Administrative
Not enough data
8.8
912
|
Verified
Not enough data
9.1
930
|
Verified
Not enough data
8.8
1018
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.8
578
|
Verified
Functionality
9.4
6
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
Support
9.7
5
Not enough data
9.0
5
Not enough data
8.1
6
Not enough data
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
259
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.9
218
|
Verified
Not enough data
8.8
214
|
Verified
Administration
Not enough data
9.0
237
|
Verified
Not enough data
9.2
255
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
8.7
208
|
Verified
Not enough data
9.0
215
|
Verified
Platform
Not enough data
8.3
187
Not enough data
7.9
196
Not enough data
8.8
218
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
212
Generative AI
Not enough data
7.7
97
Workforce Management
Not enough data
9.1
218
Not enough data
8.9
210
Call Center Infrastructure (CCI)
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.9
21
Not enough data
8.9
21
Administrative
Not enough data
9.2
222
Not enough data
8.9
225
Customer Support
Not enough data
8.3
69
Not enough data
8.2
70
Not enough data
8.2
70
Automation
Not enough data
8.1
69
Not enough data
8.3
69
Not enough data
8.2
69
Artificial Intelligence
Not enough data
8.1
70
Not enough data
8.3
69
Not enough data
8.1
67
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
34
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.3
36
Not enough data
8.4
34
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
34
Not enough data
8.3
34
Not enough data
8.1
34
Not enough data
8.5
39
Automation
Not enough data
8.0
38
Not enough data
8.3
35
Not enough data
8.0
34
Autonomy
Not enough data
7.8
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
8.0
34
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Exotel Customer Communication Platform and Talkdesk share no categories
Unique Categories
Exotel Customer Communication Platform is categorized as Communication Platform as a Service (CPaaS) and RCS Business Messaging
Talkdesk is categorized as AI Customer Support Agents, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, AI Voice Assistants, and Customer Service Automation
Reviews
Reviewers' Company Size
Exotel Customer Communication Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.5%
Education Management
12.5%
Primary/Secondary Education
9.1%
Consumer Services
6.8%
Computer Software
6.8%
Other
52.3%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
Exotel Customer Communication Platform has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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