Exotel Customer Communication Platform Reviews & Product Details

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Seller

Exotel

Discussions

Exotel Customer Communication Platform Community

Languages Supported

Arabic, English, Hindi

Solution Type

Best-of-Breed

Overview by

Exotel Marketing (Exotel is the emerging market’s leading full stack customer engagement platform. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 40 million engagements daily for over 6000 companies)

Pricing

Pricing provided by Exotel Customer....

Custom Solutions For Enterprises

Dabbler

₹9,999.00

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 90 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Exotel Customer Communication Platform Integrations

(2)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Janardhan P.

Founder and CEO

Small-Business (50 or fewer emp.)

12/16/2021

"Call Centre"

3.5/5

What do you like best about Exotel Customer Communication Platform?

They are providing a virtual number, which acts as a toll-free for business. And also they can provide training workshops on their dashboard. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The dashboard needs to improvise. The prices for new ones are a little bit expensive. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/26/2021

"Exotel Review"

2.5/5

What do you like best about Exotel Customer Communication Platform?

My overall experience with Exotel has neither been too bad nor too good. Working with the workflows and setting up the IVR is very easy on Exotel. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The customer support from Exotel is poor. There is downtime associated with their numbers Review collected by and hosted on G2.com.

Verified User in Food Production

Small-Business (50 or fewer emp.)

1/12/2022

"Really powerful communication tool"

4.5/5

What do you like best about Exotel Customer Communication Platform?

Easy manage customers and team members. Very good UI for easily use. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Some times connection lag. Unable to update option. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

10/28/2021

"Exotel review"

5/5

What do you like best about Exotel Customer Communication Platform?

Exotel is very fast in calling and very clear voice Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

As of now there is nothing which I did not like Review collected by and hosted on G2.com.

Anshika S.

Sports Leader

Enterprise (> 1000 emp.)

5/21/2021

"Excellent Software"

5/5

What do you like best about Exotel Customer Communication Platform?

The connectivity is best, and even with less internet connectivity, the Exotel is functional. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

No bad experience as of now. I am happy with the application Review collected by and hosted on G2.com.

Recommendations to others considering Exotel Customer Communication Platform:

You all can use the application without any hassle. The support is just fantastic. The team reverts to your emails as soon as possible. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

We are connecting with the customers directly without the problem of users getting our contact no. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

12/5/2021

"Cloud Telephony for Startups"

4/5

What do you like best about Exotel Customer Communication Platform?

Easy to configure and self-service options available Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

UI can also be improved the connectivity issues since we are based in Kerala and Exotel server was based on Bangalore Review collected by and hosted on G2.com.

Verified User in E-Learning

Enterprise (> 1000 emp.)

8/26/2021

"Good to Use if you Have less Calls in A day"

4/5

What do you like best about Exotel Customer Communication Platform?

It uses our number. Easy to access the call logs. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The system sometimes hangs or gets logged out on the browser. Review collected by and hosted on G2.com.

Recommendations to others considering Exotel Customer Communication Platform:

If your internet speed is even below 10 MBPS, this works very well. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

We are calling our local customers and teachers for any assistance or queries. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/4/2021

"We are using exotel for Inbound and outbound customer support calls"

5/5

What do you like best about Exotel Customer Communication Platform?

The way it manages all the employees and provide them extension numbers. Also, with one extension numbers you can add lot of employees and allign them for support. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

It's a bit pricy and doesn't have support for international inbound and outbound. Review collected by and hosted on G2.com.

Recommendations to others considering Exotel Customer Communication Platform:

If you are looking for a cloud telephony in india then go for it. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

Managing employees inbound and outbound calls. Keeping recording of all the calls. Review collected by and hosted on G2.com.

Sreejith Vignesh B.

Placement Officer

Mid-Market (51-1000 emp.)

11/14/2019

"Best Call Tracking Software"

5/5

What do you like best about Exotel Customer Communication Platform?

Exotel helps you build a reliable connection with your customers over voice & SMS. It is a re-imaging enterprise communication It is good for call tracking and also to follow up with the customers. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Exotel keeps track of all calls if the handover of signal fails then there will packet loss in the recordings by exotel, It tracks and forwards calls based on the time set we have made in the platform Review collected by and hosted on G2.com.

Recommendations to others considering Exotel Customer Communication Platform:

Highly recommend the software to any organizations which highly believe on tele calling as their customer base. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

Easy to keep track of all enquiries related to placements from various companies Review collected by and hosted on G2.com.

sujeet k.

Information Technology Infrastructure

Telecommunications

Mid-Market (51-1000 emp.)

2/2/2019

"Great cloud telephony services"

4/5

What do you like best about Exotel Customer Communication Platform?

we can use many services like Smart IVR, conference Management, CRM integration and the best thing is cloud telephony services Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Till now everything is smooth for me, calls are landing very smoothly. Review collected by and hosted on G2.com.

Recommendations to others considering Exotel Customer Communication Platform:

It has really good services. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

As it is the best cloud telephony service provider, it provides many more services like smart IVR, sender ID option, call conference features and the best thing I like is customer support. Review collected by and hosted on G2.com.