Exotel Customer Communication Platform Reviews & Product Details

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Seller

Exotel

Discussions

Exotel Customer Communication Platform Community

Languages Supported

Arabic, English, Hindi

Solution Type

Best-of-Breed

Overview by

Exotel Marketing (Exotel is the emerging market’s leading full stack customer engagement platform. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 40 million engagements daily for over 6000 companies)

Pricing

Pricing provided by Exotel Customer....

Custom Solutions For Enterprises

Dabbler

₹9,999.00

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Top-Rated Alternatives

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User Insights

Average based on 90 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Exotel Customer Communication Platform Integrations

(2)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Siddharth K.

Backend developer

Small-Business (50 or fewer emp.)

1/4/2022

"The best calling platform you can have"

3.5/5

What do you like best about Exotel Customer Communication Platform?

The integration of Exotel is the best thing in our local dashboards; the best part is the quick call connection, multiple hotlines, and easy setup for multiple users. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Sometimes the call does not connect on instances, and sometimes the line is not connected properly, and you have to make multiple attempts to connect one call, the can surely be improved. Review collected by and hosted on G2.com.

pravindhraj m.

Sr. Business Development Associate

Enterprise (> 1000 emp.)

6/9/2022

"The best calling software I have used- exotel"

5/5

What do you like best about Exotel Customer Communication Platform?

For sales and customer support domain, this software will be great useful with the seamless functionality with best user interface. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

I don't think I have a dislike. It is pretty much good Review collected by and hosted on G2.com.

Piyush Narayan R.

Manager- Marketing

Enterprise (> 1000 emp.)

1/9/2022

"Exotel: Streamline your customer support team"

4.5/5

What do you like best about Exotel Customer Communication Platform?

Exotel is mainly used by our customer support and SDR team to connect with our prospects directly. Its interface is relatively easy to use, and the solution is cost-effective. If you are a small or medium-sized enterprise and want to set up an IVR or a helpline number, exotel is the solution. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Though it is a fundamental solution and more or less solves the purpose, something that they can improve upon are listed below:

-UI/UX can be revamped.

-Better and streamlined workflows for scaling up the operations

-Better Analytics or pictorial representation of data. Review collected by and hosted on G2.com.

Eesha J.

Customer Service Associate

Mid-Market (51-1000 emp.)

7/25/2022

"Exotel is good but its out dated."

2.5/5

What do you like best about Exotel Customer Communication Platform?

The old-school interface and the easiness. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The confidentiality issues and diversion of calls are poor. Review collected by and hosted on G2.com.

Guru P.

software engineer

Mid-Market (51-1000 emp.)

6/30/2021

"Great Could Telephony(IVR) Solution for B2C companies"

4/5

What do you like best about Exotel Customer Communication Platform?

1. Their all-in-one tool to manage and track customers.

2. End2end personalized customer calling experience.

3. Good for concurrent calling Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Sometimes there's a lag in the calls, redirection happens twice, and even without the customer answering the call, I can hear his/her voice. Review collected by and hosted on G2.com.

Recommendations to others considering Exotel Customer Communication Platform:

If you have heavy customer data and would be cost-economical then Exotel is the ideal solution for you. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

Every day our Operations team call 1000s of customers, with Exotel we are able to -

1. Manage the leads properly

2. Track their calls

3. Easy integration with Leadsquared(CRM). Review collected by and hosted on G2.com.

Dinesh B.

Inside sales specialist

Enterprise (> 1000 emp.)

6/13/2022

"Awesome calling tool among other softwares- Exotel"

5/5

What do you like best about Exotel Customer Communication Platform?

The follow of calls you can make here is really awesome with high quality. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Nothing. No dislikes for this great software Review collected by and hosted on G2.com.

Prabhu K.

Inside sales specialist

Enterprise (> 1000 emp.)

3/22/2022

"Exotel- The best and recommendable software for inbound and outbound calling."

5/5

What do you like best about Exotel Customer Communication Platform?

The best thing is the front end of this software which is really awesome and easy to access it. Also the work flow is good without any glitch Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

No i had no issues so I don't want to give dislike Review collected by and hosted on G2.com.

Rekha M.

Inside sales specialist

Enterprise (> 1000 emp.)

3/3/2022

"Exotel- Really an impressive software tool."

5/5

What do you like best about Exotel Customer Communication Platform?

The epic one is the flow of the incoming calls without any interruption and the call quality as well too good Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

It's quite good. So I don't feel any dislikes Review collected by and hosted on G2.com.