Exotel Customer Communication Platform Reviews & Product Details

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Seller

Exotel

Discussions

Exotel Customer Communication Platform Community

Languages Supported

Arabic, English, Hindi

Solution Type

Best-of-Breed

Overview by

Exotel Marketing (Exotel is the emerging market’s leading full stack customer engagement platform. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 40 million engagements daily for over 6000 companies)

Pricing

Pricing provided by Exotel Customer....

Custom Solutions For Enterprises

Dabbler

₹9,999.00

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Top-Rated Alternatives

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User Insights

Average based on 90 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Exotel Customer Communication Platform Integrations

(2)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

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Abhishek K.

Vice President Business Operations

Mid-Market (51-1000 emp.)

3/9/2023

"Exotel products for Contact Center Communication are great for startups"

5/5

What do you like best about Exotel Customer Communication Platform?

Exotel products are plug-and-play. We set up our API and Call flow in minutes, and it can be customized to a very advanced level only using GUI. The option of integrating Whatsapp and SMS will call center solutions gives it a good edge over competitors Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Though the product is good for Exotel, one still has issues once in a blue moon. Support is an area where the company lags as compared to its competitors. The Support is generally delayed and most of the times you will find a solution by trying yourself till the time you get a response from the support Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility Review collected by and hosted on G2.com.

Verified User in Textiles

Enterprise (> 1000 emp.)

1/10/2024

"Efficient tool for call management"

4.5/5

What do you like best about Exotel Customer Communication Platform?

The fact that your call recordings get auto-saved and can be searched, downloaded and listened to at any point of time. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The only drawback is that the DND numbers cannot be connected. Review collected by and hosted on G2.com.

Saurabh S.

Business Development Executive

Small-Business (50 or fewer emp.)

11/3/2023

"Exotel Communication Tools"

3/5

What do you like best about Exotel Customer Communication Platform?

Calling through Exotel is good, you can get the best recordings Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Network issue, delay landing calls on you linked number Review collected by and hosted on G2.com.

Sana K.

Senior Analyst

Small-Business (50 or fewer emp.)

3/30/2023

"This Application Is A Hidden Gem"

4/5

What do you like best about Exotel Customer Communication Platform?

The cost of call is saved all thanks to this app. It is easy to use and also allows one to send out sms texts which is very cost-effective. Calls come to your phone and that's very useful. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

One has to put the right digits without any dash or space to get the call going. A drop-down suggestion for the country code can be of great help. Also, the calls don't go through if you want to connect with regions like Singapore and Thailand oddly. Review collected by and hosted on G2.com.

Ektasam Y.

Mid-Market (51-1000 emp.)

9/28/2023

"Awsome!!"

5/5

What do you like best about Exotel Customer Communication Platform?

We can keep record of the call has been made for the future references. As well as it is user friendly app, best for customer support services and easy to interact with the clients and the customers. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Sometime calls doesn't get connected with the users. Review collected by and hosted on G2.com.

Mona R.

Customer Relationship Manager

Enterprise (> 1000 emp.)

1/1/2023

"Expotel is super to connect"

3.5/5

What do you like best about Exotel Customer Communication Platform?

Exotek is very helpful in connecting people. It records the call, and we can quickly locate the recordings with all details and briefs. There are different ways to connect through Exlotel, and it s user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Have had only good experiences so far when it comes to Exotel. There is no such downside I have yet discovered. However, I feel the procuring of recorded calls should help and make it e many users friendly and more effortless. It takes time to go and refresh the Exotel dashboard as it is slow to get the recording link on the dashboard. To copy the entire link, we have to select and then copy; instead, it should copy in one click as we copy other links. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

Exotel is very helpful to us from a business perspective as we are getting connected to our database without revealing our details. It also gives complete information incase if wish to refer to any conversation. In all, it is a very helpful and user-friendly Dialer Review collected by and hosted on G2.com.

Charan K.

Small-Business (50 or fewer emp.)

9/1/2023

"Quick set up and easy to use"

4/5

What do you like best about Exotel Customer Communication Platform?

Very easy to use it through dashboard, easy to add an user and take calls anywhere Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

Reporting and live monitoring of teh agents is a difficult task Review collected by and hosted on G2.com.

Rishabh J.

Mid-Market (51-1000 emp.)

3/10/2023

"Exotel Integration for FreshSales CRM Tool"

4/5

What do you like best about Exotel Customer Communication Platform?

We did The Exotel CTI integration with FreshSales and the integration was very smooth, we were able to get real-time recordings of the calls and also make calls right from the CRM tool. The support team was able to troubleshoot few initial glitches that we encountered during the integration process. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The Exotel team has a general support team and every time you followup on the ticket a new agent is assigned. I think this can be improved as one dedicated person to followup on a single ticket is favorable. Review collected by and hosted on G2.com.

Siraj U.

Marketing and Product Manager

Small-Business (50 or fewer emp.)

3/9/2023

"Best cloud telephone service provider"

4/5

What do you like best about Exotel Customer Communication Platform?

Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. Review collected by and hosted on G2.com.

What do you dislike about Exotel Customer Communication Platform?

The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing. Review collected by and hosted on G2.com.

What problems is Exotel Customer Communication Platform solving and how is that benefiting you?

We are primarily using the service for our order verification calls for all our Cash on Delivery orders. With the automated call option we have enabled a secondary layer of confirmation from the users end to confirm or cancel an order. Thus avoiding any kind of manual intervention. Review collected by and hosted on G2.com.